How to Enter H.O.M.E Awards Program

Welcome to the 2021 H.O.M.E Owner Mark of Excellence Awards!

There are a few changes to this year’s Awards Registration and Submission Process:

Registration and Submission Process

  • Registration opens February 1, 2021
  • To register, email Christian Caswell to obtain your registration form christian.caswell@customerinsight.ca
  • Pricing to be discussed at Registration
  • Deadline to register and supply any data is due by July 31, 2021
  • Registered companies are required to validate and supply ALL customer information

Finalist and Winner Announcements

  • All Finalists WILL be announced & publicized on the H.O.M.E. Awards website on October 1, 2021.
  • All Winners WILL be announced in November 2021. Date/Venue to TBD.

Please contact our Events & Relations Manager by email cathyk@constellationhb.com with additional questions.

The Voice of your Customer is more Powerful than ever before.

The H.O.M.E. Awards, administered by CustomerInsight Inc., symbolize the persistence and excellence personified by the industries top residential homebuilding and trade professionals while strengthening the human drive for continual improvement.

Each year, CustomerInsight honors residential homebuilders and trades/suppliers across Canada and the United States to celebrate and promote the talent and accomplishments of the most exceptional companies in the industry.

Unlike other award programs that have Nominating Committees and nominations tabulated by an official ballot accountant, H.O.M.E. Awards are based solely on the Voice of the Customer and verified by CustomerInsight. Questions are based on the company’s ability to follow through on their Commitments, Product, Service and Process Satisfaction.

AWARD CATEGORIES & JUDGING PROCEDURES

CustomerInsight is accepting submissions for builders that fall within the following categories:

Single Family

Small (5-45 homes)

Medium (46-149)

Large (150+)

Multi-Family
(has condo board)

25-115 Homes

116+

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BEST CUSTOMER EXPERIENCE

Granted to those builders with the highest overall customer satisfaction in their area as voted by homeowners.

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BUILDER OF CHOICE

Awarded to builders achieving superior results for customer satisfaction, employee satisfaction and trade satisfaction.

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BEST TRADE / SUPPLY PARTNER

Awarded to trade partners who stand out from the rest based on their performance, quality of workmanship, reliability and customer service.

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INDUSTRY AMBASSADOR OF THE YEAR

Outstanding individual who has made a remarkable contribution to improve the perceptions people have of the residential homebuilding industry by demonstrating leadership and initiative in the areas of customer experience.

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AWARD REGISTRATION DEADLINE

Latest possible date to be eligible

July 31, 2021

BEST CUSTOMER EXPERIENCE

BUILDER OF CHOICE

BEST TRADE / SUPPLY PARTNER

INDUSTRY AMBASSADOR OF THE YEAR

ENTRY REQUIREMENTS

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STEP 1

Complete the Registration Process

To enter the 2021 H.O.M.E Awards, please proceed with the registration process below prior to July 31, 2021. You can apply for more than one award category.

After registration is complete, you are required to submit directly to CustomerInsight, a completed submission form of customer contact information before the deadline and any other information pertaining to each award category. All submissions must include a company logo for use on the website or H.O.M.E Awards Event.

Only submissions that are complete will be accepted. Submissions that are incomplete in any respect will be returned to registrants. Entries must be submitted by the Owner of the company.

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STEP 2

Pay the Registration Fees

The submission fee can be paid directly using Visa, MasterCard, and Amex upon receipt of invoice.

Best Customer Experience Award of the Year:

All CustomerInsight Clients with 2020 1 Month Welcome Home and 13 Month Annivesary Builder Reviews: Complimentary Entry

Non-CustomerInsight Customers: Please Contact Us for pricing

Builder of Choice of the Year:

Residential homebuilders are rated by their Customer, Trade / Supply Partners and internal team members.

Fee required in addition to the 2020 1 Month and 13 Month Reviews Trade Partner Review: $1350 Employee Review: $1,350

Best Trade/Supply Partner of the Year:

Trade and supply partners wanting to continually improve for their products and services to their builder clients.

Fee includes: Review from all builder clients, industry compparison, best in class, verbatim comments: $$2,400

Industry Ambassador of the Year:

Entry Fee: $300

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STEP 3

Stay Tuned for Announcements in November 2021 at the Build Smarter Conference, Presented by Constellation Home Builder Systems

The winners will be announced on March 15, 2020. Finalists may purchase any number of certificates, decals, and other marketing items for sales centres, show rooms, vehicles, and offices. Winners may broadcast their award-winning status to the media and promote it to audiences by using the widely recognized H.O.M.E. Awards seal.

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STEP 4

Attend the Awards Celebratory Evening (opt.)

Each year, CustomerInsight hosts an evening where winners are awarded a trophy for each winning category. Join us for an unforgettable evening celebrating the best builders in the industry!