Sterling Homes (Calgary)

www.sterlinghomesgroup.com

Corporate Head Office

5709, 2nd Street South East
Calgary, Alberta T2H 2W4
T 403-253-7476
F 403-255-6600

Overall Customer Reviews

8.6 Stars Rating

392 Customer Reviews

Click Here To Write A Review

Profile

We love building homes. Our team at the Sterling Group is always striving to provide our customers with the best experience possible. As one of the most established building companies in Western Canada, we’ve been building homes and dreams for over 65 years.

We are committed to you, our customer. Honored to be recognized by the Alberta New Home Warranty Program for over 30 consecutive years of outstanding customer service, we stand behind our homes and are with you throughout the entire process.

Quality and commitment are built into every Sterling Group home. Unique plans, solid craftsmanship, choice of communities and innovative, environmentally responsible building practices are combined with proven expertise. We believe that by building better homes we are building better communities.

At the Sterling Group, we’ve earned the trust of customers just like you, whom we are proud to acknowledge. We did it by building one home at a time with pride and integrity. We empower our team to provide excellence in customer service.

We invite you to experience our commitment.

Recent Awards

H.O.M.E. Awards 2018 – Winner: Best Customer Experience
H.O.M.E. Awards 2017 – Winner: Best Customer Experience
2014 - New homebuyers choice award - Best overall builder
2014 - New homebuyers choice award - Best in class
2014 - New homebuyers choice award - Regional winner
2013 - Sterling Homes Highest in Customer Satisfaction with Single-Family Home Builders in Calgary.
2011 - Sterling Homes Highest in Customer Satisfaction with Single-Family Home Builders in Calgary.
2009 - Sterling Homes Highest in Customer Satisfaction with Single-Family Home Builders in Calgary.

Communities

Customer Reviews

Click Here To Write A Review

By: Osahuese

December 2019

Excellent customer service.

By: Mitch

November 2019

Everything. From beginning to end we’ve dealt with amazing people at sterling. The trades were incredibly informative and provided great ideas for us to achieve what we wanted within our budget. Diane was so friendly and patient with us while we figured everything. Mike was fantastic and truly went above and beyond for us during the construction process and explained everything thoroughly to us. Shawn and the warranty department has been wonderful to deal with. Any and all issues have been addressed in a timely manner and professionally with minimal disruption to our household. Kudos to the whole team! Thank you.

By: Gaetan

November 2019

Our sales rep Derek Cuevas was excellent as is our customer rep Pam Kotulsky.
Sterling seems to really want to take care of its customers. Very responsive to customer questions and concerns.

By: Robert

November 2019

they were very generous and kind

By: Jose

November 2019

The house is well built. They were there to answer questions and they fixed things. They saw things that I couldn't see.

By: Amit

November 2019

Dealing with Rick, the warranty guy.. HE was thorough and friendly. Easy to work with, responded to emails and came outside of appointments.

By: Richard

November 2019

If we had issues we would contact the coordinator and she would get back to us within a day or two and get things taken care of.

By: Marguerite

November 2019

Very few deficiencies and taken care of quickly.

By: Faria

November 2019

Pacesetter went above and beyond expectations during warranty. The entire team from Sales (Glea, Ashley, Hong, and Don) to the warranty team (Pam, Rick, Annette) are service oriented and friendly. I always got prompt response to my questions and felt like they all were so involved in building this house and making it a positive experience for me first year in. The house is beautiful and I love my Pacesetter home. I am happy with this builder and would definitely recommend to others.

By: Claudio

October 2019

The quality of the home. Respectful, professional staff

By: Scott

October 2019

Everyone I have dealt with has been very professional and helpful

By: Steven

October 2019

We purchased a SPEC home, so we were not part of the construction process. The sales team did everything they could to go above and beyond for us. They worked hard to get us the possession date we wanted and gave us the time and space we needed to make any final decisions.

By: Dinesh

October 2019

It was easy to contact them whenever you need them

By: Ray

October 2019

High quality standard

By: Kazem

October 2019

knowledgeable people who are expert in what they are doing. "thank you" to everyone of them.

By: Ryan

October 2019

the staff have been really great

By: Justin

October 2019

Helpful sales team and builder

By: Frank

October 2019

We were very impressed with employees of Sterling through all phases of our build. They were all knowledgeable, professional and respectful. The quality of workmanship was for the most part excellent with a couple of minor exceptions.

By: Brittany

October 2019

Sales team was extremely easy to work with and ensured we have everything we dreamed of

By: Angela

October 2019

Shilo, and Katherine were always available to answer any questions we have had. They were quick to solve any problem we had. Even after possession they point us in the right direction or just call whatever trade or Mike to get things done. They made the experience so much easier and fun.

By: Todd

October 2019

Working with Shawn. He was always super attentive to the smallest details and put me first as a client, he is a very valuable person and amazing to work with.

By: Stephen

September 2019

Great communication, things take care of in timely manner

By: Nicole

September 2019

The simplicity of the purchase, Nicole, Ron and Kelly were extremely knowledgeable and helpful. It made the process and enjoyable one

By: Elie

September 2019

Everything went so smoothly from the sale to possession. Everyone we interacted with was friendly, knowledgeable, and great to work with.

By: Terry

September 2019

Easy to work with and always respond to quetions

By: Elena

September 2019

When I bought this house I was looking at other builders. The quality and layout were super good.

By: Drew

September 2019

How easy how everything was to deal with and the quality.

By: Norberto

September 2019

Customer service with the show home people.

By: Richard

September 2019

It was a good process. THey were patient and they were willing to work with us with any of the changes we wanted TO DO.

By: Ladan

September 2019

It was great experience with Sterling. Thanks a lot for all your help and support.

By: Karthikeyan

September 2019

I liked the customer service and the paperwork for the new house.

By: Joby

September 2019

Quality of the home and customer service and turn around time

By: Matthew

September 2019

The amazing customer service and quick responses

By: Vicki

September 2019

Ability to make custom changes to the house

By: Sebastian

September 2019

They were very diligent with timelines delivering the house and appointments. The manager was good following up with requests.

By: Moazzam

September 2019

If there is anything wrong they get it fixed without having to push them

By: Mohammed

September 2019

I am very happy with the staff from beginning of process till the end of the year

By: Yaozong

September 2019

Patient with all the questions I have tell me the answers immediately

By: Darren

September 2019

Friendly, trustworthy, respectful, staff and trades. Proactive and timely. Felt like our needs were genuinely put first.

By: Linda

September 2019

No matter how silly my questions were, they were answer and I never felt I was asking stupid questions.
I was always treated amazingly.
Felt very confident about building with pacesetter.
All staff was extraordinary.

By: Oliva

September 2019

The service group has been very good. Both of the service supervisors we dealt with were great. The sales team (Ron and Tate) were really helpful as well.

By: Sherry-Anne

September 2019

Actually the employees, I really was particular about who or where my new house was, I just wanted available and affordable. But the assistant area manager was so knowledgeable and so proud of the workmanship, it really helped sway me to this home. Pamela, site super, totally amazing, I have built 6 houses and was so impressed with her knowledge and efficiency. Since I purchased a spec home, I didn't have the time, most customers do to know the staff, but the Legacy staff were impressive, respectful and very knowledgeable. They promoted Sterling very well.

By: Shawn

September 2019

Sterling representatives listen well and seem genuinely concerned about your satisfaction.

By: Gregory

August 2019

Nick is fantastic. He explains things very clearly and is very patient and honest. Professional and friendly.

By: Ryan

August 2019

the customer service is very good. They fixed up any concerns, no problem coming in doing it. We had 2 warranty people both did a great job.

By: Charles

August 2019

Buying a spec home we didn’t go through the building phase. But everyone from sales staff to warranty have made things clear and easy for us

By: Christa

August 2019

We had a completely excellent experience while building our Harmony home with Sterling. Everyone from Shiloh, to Tricia, Brent and Shaun have been wonderful to deal with. The attention to detail was superior as was the level of professionalism, matched only by the openness, friendliness and transparency of all sterling employees and contractors. We are happy to recommend sterling to anyone and had a smooth and enjoyable build with sterling.

By: Paul

August 2019

Quality home

By: Mikhail

August 2019

Quality

By: Ramanpreet

August 2019

Overall experience was good

By: Alnasir

August 2019

Willingness to resolve issues as they come up.

By: Surinder

August 2019

THey are flexible and on time,

By: Ramon

August 2019

Overall, my experience with Sterling homes has been very pleasant, customer representatives are very knowledgeable and eager to help, some of them had gone beyond their duties providing answers to my concerns. If I had to build another house I would like to do it with Sterling. Also, I have reported deficiencies but they are minimal, I am happy with the price-value of my house

By: Steven

August 2019

The pre occupancy walk through felt like we weren't alone in the process and things would be perfect for the move in

By: Henry

July 2019

The quality of work and materials used in building my home. Also, the customer service experience in the process of buying the home

By: Byeonghun

July 2019

High quality

By: Brenda

July 2019

Very friendly people and great group of people who work great together. Everyone specks great English and cares about the job that they are doing. If there are any problems they are dealt with and follow-up calls/emails are carried out to make sure everything went well or is fixed. Also to make sure the customer is happy and satisfied.

By: Colton

July 2019

They made it very easy for 1st time home buyer

By: Shambhu

July 2019

Good , responsible and experienced team members.

By: Vikram

July 2019

Excellent worksmanship and great overall experience

By: Gaurang

July 2019

Sterling Homes staff is very good at resolving problems within no time and provides efficient service.

By: Danny

July 2019

The people are friendly and genuine

By: Hiep

June 2019

thorough and on-time

By: Gaudiosa

June 2019

They were patient and able to explain the process

By: Sukhjinder

June 2019

It's a good home style.

By: Steven

June 2019

The sales people (Jamie and Grant) were fantastic to deal with. A huge help throughout the build and through the first few months we were in the home.

By: Sreeramakrishan

June 2019

The sales process was the best. Sales staff Raman and Kelly were very professional and very helpful.

The construction team did a great job aswell, site assistant Josh was amazing to deal with.

Warranty rep Pamela was very knowledgeable and super friendly.

Will definitely recommend the builder to my friends and family. Thank you every one for doing a fantastic job.

By: Hon

June 2019

Sale Manager Ashley Dahl. She very patient, friendly, welcoming and help us build the house of our dream.

By: Rachelle

June 2019

All of the Sterling employees we dealt with were amazing, especially Ashley and Rick.

By: Tsz

June 2019

Extremely good service even after possession day

By: Elizabeth

June 2019

From the Sales Office Ashley when we went in to book our lot, later all the trades people, Rick, Tricia, Jeff were all very informative and understanding with all our ongoing issues. Somehow our house is always having issues. Our concern is the basement now and I am sure Sterling will look after it.

By: Diane

June 2019

I loved the attention to detail this build. Our last build with Sterling was not as good as this one.

By: Nicole

June 2019

I appreciated our ability to truly build a custom home. Removing certain items so that we could put our own touch on them later was a big part for us.

By: Rajan

May 2019

While the Sales process was not the best, the quality and workmanship of the house is remarkable. Rick and Tricia have been amazing to deal with and are very responsive in addressing any concerns.

By: Marilou

May 2019

Staff very helpful

By: Meng

May 2019

their service

By: Luong

May 2019

very organized and experienced. When I asked they came and called me back right away.

By: Carly

May 2019

Everyone was very nice, accommodating and did their best to make us happy with our home.

By: Manfred

May 2019

Friendly staff

By: Mignonne

March 2019

We are Happy customers

By: Michael

February 2019

Process was excellent, wouldn’t change anything.

By: Lawrence

December 2018

Nothing we bought a quick possessions home . Every thing was move in ready .

By: Susan

September 2018

Nothing, when we requested some changes be made and the basement be constructed, Sarah and Tate, and the Sterling Team made sure they could get it coordinated for us, in time to move out of our rental. All the necessary changes and construction to the interior will be done for us.

By: Frank

July 2018

We have been very impressed so far. Suppliers are very knowledgeable and attentive. Doug and Amanda at the Mountain View location have been outstanding. Have no suggestions to improve the process.

By: Joby

July 2018

Everything was good

By: Krista

June 2018

The sales process was straight forward, but would like to have all documents available online for easy reference. It would also be helpful to have a quick way to know what stage the house is at, ie: foundation, framing and drywall, paint and cabinets. If there is a way to make this information available online for the owner to log in to.

By: Vikram

May 2018

Process is extremely streamlined. No changes to be suggested.

By: Rey

March 2018

None, I am happy with the selections

By: Leighton

February 2018

The selection process went well for me. All the suppliers had specs for the home I was buying if they were required. All were knowledgeable about the products they were selling.

By: Claire

January 2018

Nothing - it was very streamlined and efficient

By: Olamide

November 2017

We bought our home over a year ago and am still impressed ,so also are all other visitors that has visited our home with the level of finishing and quality of material used.
Overall am so impressed with the customer service I got within the last one .Sterling-homes is indeed an awesome builder

By: Kevin

November 2017

we are very pleased with our house

By: Trevor

November 2017

The Home we moved into feels like a home and we could not be happier. Communication with everyone has been great and really make us feel like we are being taken care of and that they have our back, which goes a long way a first time home buyers.

By: Norman

October 2017

Trisha and Nick were excellent to deal with for any concerns we had. They were a pleasure to deal with. We wouldn't hesitate to recommend Sterling as a builder to anyone we know. Overall a great experience

By: Meet

October 2017

I am very satisfied with my house; I love it.

By: Roel

October 2017

so far, we are highly satisfied with the Sterling homes Builder. the warranty team to be specific has always been responsive in all of our concerns.
We wish the Sterling Homes Builder all the best!

By: Rong

October 2017

Very good service.

By: Emonena

October 2017

I enjoyed working with the builder everything seems okay apart from a few things.

By: David

October 2017

First time we have had a new home and have loved the care and attention. It was beyond our expectations.

By: Serena

October 2017

All suppliers should be available on weekends.

By: Karim

September 2017

Nothing, everything was very good and thorough!

By: Aamir

September 2017

I ALWAYS PREFER TO BUY A STERLING HOME AND REFER MY FRIENDS TO YOU TOO. . THANKS.

By: Angus

September 2017

Good experience and nice people in the company.

By: Donovan

September 2017

It was a great experience! Thank you!

By: Michelle

September 2017

The lighting company did not have as large a selection as some stores. The displays were very crowded making it difficult to see the options. Other than that all suppliers were very knowledgeable and helpful. I especially want to comment on Shilo from the Sterling show home. She is amazing. Continually coming up with suggestions and alternatives to make my home better. She gets to know her clients likes and dislikes. Don't think I would have managed this very well on my own, I'm very thankful for her.

By: Jose

September 2017

We're very proud since we bought our house by Sterling. And Since then we started and continues to endorse it to our friends for them to consider when they decide to build their home.

By: Angel

September 2017

I've bought 3 properties in Canada in the last 5 years and my experience with Sterling Homes has been the best! I've been and will keep recommending you to my friends and family. Best builder in Canada!!

By: Nancy

August 2017

This has been a very satisfactory experience for me, quite unlike the warranty items from the house that I built with another builder 15 years ago. I found Stacey and Shawn to be incredibly helpful, knowledgeable and thorough in completing the few tasks that needed attention. I think what blew me away was at the end of the last work day, I was invited to call if I had any concerns or questions. If the goal was to meet and exceed client expectations, they have and then some. Would I build again with Sterling/Pacesetter, absolutely!!!

By: Amy

August 2017

I would not change anything really. Both Sarah and Heather have been wonderful to deal with. They have been extremely helpful, responsive and supportive throughout this experience. Our first walk through with Graham was also great as he explained everything in great detail about our home and took the time to answer questions, so all in all it has been a fantastic experience so far!! Would and have recommended friends check out the show homes and meet your wonderful sales team and will continue to do so!

By: Brent

August 2017

We really appreciated the great service we received from Shawn Krystowsky & Stacey Tate.

By: Estifanny

August 2017

Everything is attended professionally and in timely manner

By: Clinton

August 2017

Everyone we dealt with were very helpful. The response to questions or concerns were answered quickly and professionally. I would not only recommend them but would buy again from them.

By: David

August 2017

We have been extremely happy with Sterling through every step of this building process.

By: Heather

August 2017

Great experience, the only thing that would have made things better would have been if the parking pad and grading had been done prior to possession and if a timeline would be given for these items more specific then within the next couple weeks. I understand that outside trades are able to show up, but it would be nice to have some type of notice when they are coming.

By: Rekha

August 2017

excellent

By: Richard

July 2017

The sales people were very friendly and helpful. Joel was amazing, he truly cared about our experience and listened carefully to everything we said, without bias, and always did his best to find a solution that worked for both parties. The warranty people responded to my emails right away and Brent always made himself available.

By: Michael

July 2017

We enjoyed our experience with Sterling and appreciated the support we received from everyone involved!

By: Michael

July 2017

So far our experience with sterling has been a positive one. We are so appreciative how promptly they respond to our questions and concerns. They have provided thorough explanations, which make us even more assured that we are happy with choosing sterling especially dealing with Rick and Tricia. Who let us know about other issues that we weren't aware of. Thanks so much!

By: Dominic

July 2017

Very happy. Would not hesitate to buy or recommend Sterling.

Warranty team is great and responsive. Rick was very thorough during the 1 month check up, and took his time explaining everything and going over all items.
Tricia is quick to respond to any concerns and Shane was great with dealing with any deficiencies prior to possession.

The sales Team, Ashely, Tate and Edrick were great to deal with and responded to all inquiries in a professional and timely manner. Made the experience very enjoyable and effortless.

By: Jamie

July 2017

Working with the people at Pacesetters has been pleasant and positive. I am very happy with the service and professionalism I have received.

By: Satwinder

July 2017

It is perfect

By: Wenzhong

June 2017

Good job

By: Varun

June 2017

Overall, a great experience building with Pacesetter. All of my concerns and questions were answered in timely manner by Stacey, Shaun and Craig!!

By: Dennis&Mary

June 2017

Doug and Nick as well as other staff were helpful to satisfy our needs and concerns.

By: Antonio

June 2017

We love our Sterling home, the customer service was exceptional. I would like to take this opportunity to thank Shawn Krystowsky and Stacey Tate for going above and beyond with their excellent customer service.

By: Kelly

May 2017

We had extremely high expectations and did not expect to have them surpassed, but they were. The entire Sterling team helped us design and build a home that fit the very specific needs of our family. The construction team really blew us away by going above and beyond! Vance and Robert surpassed all of our expectations by addressing every one of our concerns and delivering on a promise to build us an amazing home.

By: Marc

May 2017

This is our third brand new home. Sterling has been far and away the best experience we have ever had. Sterling was true to their word every step of the way and the service we got from Nick was second to none. We couldn't have been happier with our house.

By: Christopher

May 2017

Thank you Sterling and Brent for all the help
Over the year! Tricia you've been so helpful arranging post year issues! Thank you :)

By: Harlokjit

May 2017

Our contact person Shawn was amazingly helpful with every concern I have had. He has always reponded in a timely manner and went out of his way to fix things in the house. He is always very professional and polite.
A very big thank you to him for being there to help us out for the first year in our home.

By: Naman

May 2017

We are very satisfied with overall everything, the whole experience is awesome...

By: Brian

May 2017

The sale Rep. is the best.

By: Brian

May 2017

YOUR SALES,JOB SUPER.,MAINT.SUPER. WERE ALL GREAT TO DEAL WITH
THANK YOU FOR THE BEST HOUSE WE HAVE EVER PURCHASED.

By: Ravinder

May 2017

Warranty supervisor Shawn is very knowledgeable and helpful.

Thanks

By: Yodit

May 2017

I say thank you so much.

By: Greg

May 2017

Very satisfied at this point. I would like to comment further after the seasonal items are completed.

By: Guaqiang

May 2017

Good services of the service guys!

By: Flavio

May 2017

Thank you so much

By: Sebastiano

May 2017

Shawn the warranty foreman was exceptional to deal with. Sterling is very fortunate toI have a professional who represents the company in a way that many service people have forgotten how. His service is the type I would expect from someone who would may a majority share holder. Truely awesome. Thx fior asigning him to my home.
Sam

By: Martin

April 2017

We really love our new home from Pacesetter. Our expectations were over-satisfied. The new, developing area of Nolan Hill is exactly what we were seeking for.

By: Murtaza

April 2017

Great experience, great communication with staff for all concerns with our new home I am very happy I went with Sterling/Pacesetter

By: Bernard

April 2017

Have had a few issues that will be rectified in the very near future but overall am quite pleased with how our experience has been so far.

By: Chris

April 2017

Our service representative Shawn Krystowsky has been exceptional!

By: Rosemary

April 2017

The service man who came for our reviews, Nick, was excellent. Same with the staff at the show homes Doug and Jill. Thanks.

By: Adam

December 2016

"Contractors who did the surveying for RPR left numerous cigarette butts on our property.
During pre-occupancy walk through, the representatives were amazing. They pointed out deficiencies that I never would have noticed. Very open and honest."

By: Kevin

December 2016

"The property management company - Peka?

Their first communication with us was to say we are overdue on our condo fees. Did not receive an info package from them, have no idea what services they are supposed to be providing, no idea of the status of the operating budget..Over / under ? I know that this is outside of Sterlings operations but possibly a nudge by Sterling to have them be more customer centric like Sterling would go a long way. Have a Merry Christmas Sterling folks - we love our house."

By: Nathan

December 2016

We have been very happy from the beginning. We loved the process, and loved the variety of colour packages that were offered. We had endless options and I feel we got to build the exact home that we wanted.

By: Randy

December 2016

The sales and show home people were really nice. The home and show home construction was nicely done. The site builder was a nice guy who gave us some good tips and helped us out. The look of the house turned out really nice, minor repairs needed. Overall I wouldn't mind going back to them but if they could fix the issues I had with this home it would greatly help them in the long run. Better communication and standardizing would be great.

By: Pushkar

October 2016

They have been very good. There has been no concerns. I would recommend to a friend.

By: Sajia

October 2016

Sean was really awesome, he would listen to concerns and try to fix issues if he could. That made me as the home owner very happy and very confident. I think they are doing a great job and should keep doing what they are doing!

By: Mai

October 2016

"Our overall experience form start to finish and 1 year after being in the home has been amazing. We build our dream home and have had excellent service to ensure that our dream home stay in the best shape possible. Having Kurt work with us on all the small issues has been awesome and we are very happy.
My parents bought a home form you and so did my sister. In each purchase there were issues but how the issues were handled has allowed us to come back and build our 3rd family home."

By: Marc

October 2016

This is the second home we have built in the last 6 years. Our first experience, which was not with Sterling, was horrendous. We were very nervous about building a second home. Sterling put those concerns to rest. They far exceeded our expectations - from building design to completion.

By: Meet

October 2016

Sterling builders thanks a lot. It is really my dream house.

By: Rong

October 2016

The sales center representatives were so helpful. They guided me through the whole process and helped me so much that they went above and beyond. Great team!!!

WARRANTY PROVIDER REVIEW

The Alberta New Home Warranty Program’s rigorous membership criteria ensure that every Builder Member of the Program shares our commitment to performance and professionalism and understands their responsibility to provide remedies for homebuyers when issues arise.
Our Builder Members demonstrate a commitment to customer service and product quality, expertise and experience in the business of homebuilding and the financial capacity to support business activities, all with the backing of sound business plans.

The Home Owner Mark of Excellence (H.O.M.E.) is an independent certification program created by CustomerInsight^TM and based solely on the voice of the customer. All scores and ratings are from real home owners, just like you. Winners are calculated solely from home owner feedback surveys. No industry judges or panels, just customer feedback. Learn more

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