Corporate Head Office

5709, 2nd Street South East
Calgary, Alberta T2H 2W4
T 403-253-7476
F 403-255-6600

Overall Customer Reviews

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8.4 Stars Rating
2120 Customer Reviews
Click Here To Write A Review

Profile

We love building homes.  Our team at the Sterling Group is always striving to provide our customers with the best experience possible. As one of the most established building companies in Western Canada, we’ve been building homes and dreams for over 65 years.

We are committed to you, our customer. Honored to be recognized by the Alberta New Home Warranty Program for over 30 consecutive years of outstanding customer service, we stand behind our homes and are with you throughout the entire process.

Quality and commitment are built into every Sterling Group home. Unique plans, solid craftsmanship, choice of communities and innovative, environmentally responsible building practices are combined with proven expertise. We believe that by building better homes we are building better communities.

At the Sterling Group, we’ve earned the trust of customers just like you, whom we are proud to acknowledge. We did it by building one home at a time with pride and integrity. We empower our team to provide excellence in customer service.

We invite you to experience our commitment.

Recent Awards

  • H.O.M.E. Awards 2018 – Winner: Best Customer Experience
  • H.O.M.E. Awards 2017 – Winner: Best Customer Experience
  • 2014 - New homebuyers choice award - Best overall builder
  • 2014 - New homebuyers choice award - Best in class
  • 2014 - New homebuyers choice award - Regional winner
  • 2013 - Sterling Homes Highest in Customer Satisfaction with Single-Family Home Builders in Calgary.
  • 2011 - Sterling Homes Highest in Customer Satisfaction with Single-Family Home Builders in Calgary.
  • 2009 - Sterling Homes Highest in Customer Satisfaction with Single-Family Home Builders in Calgary.

Communities















Customer Reviews

Click Here To Write A Review
By: Paul
October 2018
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It is a tight timescale for people to get to all the suppliers in the allotted period of time. Especially given most don't open weekends or evenings. I appreciate building a home is a big commitment but most of us have jobs to pay for this. Luckily we were able to do it but not without some tough scheduling moves. Other builders have a one stop shop, although I do like seeing the suppliers direct as this enables follow up years later if need be,
By: Susan
September 2018
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Nothing, when we requested some changes be made and the basement be constructed, Sarah and Tate, and the Sterling Team made sure they could get it coordinated for us, in time to move out of our rental. All the necessary changes and construction to the interior will be done for us.
By: Frank
July 2018
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We have been very impressed so far. Suppliers are very knowledgeable and attentive. Doug and Amanda at the Mountain View location have been outstanding. Have no suggestions to improve the process.
By: Joby
July 2018
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Everything was good
By: Krista
June 2018
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The sales process was straight forward, but would like to have all documents available online for easy reference. It would also be helpful to have a quick way to know what stage the house is at, ie: foundation, framing and drywall, paint and cabinets. If there is a way to make this information available online for the owner to log in to.
By: Vikram
May 2018
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Process is extremely streamlined. No changes to be suggested.
By: Ijeoma
March 2018
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Our sales person was transferred to another office towards the later part of our house being completed and that greatly affected everything as the assistant Heather that handled our file was completely the opposite of Sara.
We also noticed that there were so many things that we would have added to our house but didn't because no body informed us of their importance unless we made a request for it which for sure was anything we had knowledge of. It would be nice if customers could be told of all the upgrades that would benefit them by the construction specialist maybe cos I see that the sales persons don't know it all, then the customers can make informed decision on which changes and upgrades to make not just based on how much extra they have to pay but on the benefits that they stand to get on the long run from doing that upgrade.
By: Rey
March 2018
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None, I am happy with the selections
By: Leighton
February 2018
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The selection process went well for me. All the suppliers had specs for the home I was buying if they were required. All were knowledgeable about the products they were selling.
By: Claire
January 2018
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Nothing - it was very streamlined and efficient
By: Olamide
November 2017
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We bought our home over a year ago and am still impressed ,so also are all other visitors that has visited our home with the level of finishing and quality of material used.
Overall am so impressed with the customer service I got within the last one .Sterling-homes is indeed an awesome builder
By: Kevin
November 2017
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we are very pleased with our house
By: Trevor
November 2017
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The Home we moved into feels like a home and we could not be happier. Communication with everyone has been great and really make us feel like we are being taken care of and that they have our back, which goes a long way a first time home buyers.
By: Laxmi
November 2017
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No
By: Norman
October 2017
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Trisha and Nick were excellent to deal with for any concerns we had. They were a pleasure to deal with. We wouldn't hesitate to recommend Sterling as a builder to anyone we know. Overall a great experience
By: Meet
October 2017
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I am very satisfied with my house; I love it.
By: Roel
October 2017
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so far, we are highly satisfied with the Sterling homes Builder. the warranty team to be specific has always been responsive in all of our concerns.
We wish the Sterling Homes Builder all the best!
By: Rong
October 2017
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Very good service.
By: Emonena
October 2017
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I enjoyed working with the builder everything seems okay apart from a few things.
By: David
October 2017
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First time we have had a new home and have loved the care and attention. It was beyond our expectations.
By: Serena
October 2017
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All suppliers should be available on weekends.
By: Karim
September 2017
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Nothing, everything was very good and thorough!
By: Aamir
September 2017
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I ALWAYS PREFER TO BUY A STERLING HOME AND REFER MY FRIENDS TO YOU TOO. . THANKS.
By: Angus
September 2017
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Good experience and nice people in the company.
By: Donovan
September 2017
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It was a great experience! Thank you!
By: Michelle
September 2017
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The lighting company did not have as large a selection as some stores. The displays were very crowded making it difficult to see the options. Other than that all suppliers were very knowledgeable and helpful. I especially want to comment on Shilo from the Sterling show home. She is amazing. Continually coming up with suggestions and alternatives to make my home better. She gets to know her clients likes and dislikes. Don't think I would have managed this very well on my own, I'm very thankful for her.
By: Jose
September 2017
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We're very proud since we bought our house by Sterling. And Since then we started and continues to endorse it to our friends for them to consider when they decide to build their home.
By: Angel
September 2017
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I've bought 3 properties in Canada in the last 5 years and my experience with Sterling Homes has been the best! I've been and will keep recommending you to my friends and family. Best builder in Canada!!
By: Nancy
August 2017
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This has been a very satisfactory experience for me, quite unlike the warranty items from the house that I built with another builder 15 years ago. I found Stacey and Shawn to be incredibly helpful, knowledgeable and thorough in completing the few tasks that needed attention. I think what blew me away was at the end of the last work day, I was invited to call if I had any concerns or questions. If the goal was to meet and exceed client expectations, they have and then some. Would I build again with Sterling/Pacesetter, absolutely!!!
By: Amy
August 2017
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I would not change anything really. Both Sarah and Heather have been wonderful to deal with. They have been extremely helpful, responsive and supportive throughout this experience. Our first walk through with Graham was also great as he explained everything in great detail about our home and took the time to answer questions, so all in all it has been a fantastic experience so far!! Would and have recommended friends check out the show homes and meet your wonderful sales team and will continue to do so!
By: Brent
August 2017
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We really appreciated the great service we received from Shawn Krystowsky & Stacey Tate.
By: Estifanny
August 2017
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Everything is attended professionally and in timely manner
By: Clinton
August 2017
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Everyone we dealt with were very helpful. The response to questions or concerns were answered quickly and professionally. I would not only recommend them but would buy again from them.
By: David
August 2017
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We have been extremely happy with Sterling through every step of this building process.
By: Heather
August 2017
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Great experience, the only thing that would have made things better would have been if the parking pad and grading had been done prior to possession and if a timeline would be given for these items more specific then within the next couple weeks. I understand that outside trades are able to show up, but it would be nice to have some type of notice when they are coming.
By: Rekha
August 2017
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excellent
By: Richard
July 2017
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The sales people were very friendly and helpful. Joel was amazing, he truly cared about our experience and listened carefully to everything we said, without bias, and always did his best to find a solution that worked for both parties. The warranty people responded to my emails right away and Brent always made himself available.
By: Michael
July 2017
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We enjoyed our experience with Sterling and appreciated the support we received from everyone involved!
By: Michael
July 2017
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So far our experience with sterling has been a positive one. We are so appreciative how promptly they respond to our questions and concerns. They have provided thorough explanations, which make us even more assured that we are happy with choosing sterling especially dealing with Rick and Tricia. Who let us know about other issues that we weren't aware of. Thanks so much!
By: Dominic
July 2017
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Very happy. Would not hesitate to buy or recommend Sterling.

Warranty team is great and responsive. Rick was very thorough during the 1 month check up, and took his time explaining everything and going over all items.
Tricia is quick to respond to any concerns and Shane was great with dealing with any deficiencies prior to possession.

The sales Team, Ashely, Tate and Edrick were great to deal with and responded to all inquiries in a professional and timely manner. Made the experience very enjoyable and effortless.
By: Jamie
July 2017
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Working with the people at Pacesetters has been pleasant and positive. I am very happy with the service and professionalism I have received.
By: Satwinder
July 2017
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It is perfect
By: Wenzhong
June 2017
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Good job
By: Varun
June 2017
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Overall, a great experience building with Pacesetter. All of my concerns and questions were answered in timely manner by Stacey, Shaun and Craig!!
By: Dennis&Mary
June 2017
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Doug and Nick as well as other staff were helpful to satisfy our needs and concerns.
By: Antonio
June 2017
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We love our Sterling home, the customer service was exceptional. I would like to take this opportunity to thank Shawn Krystowsky and Stacey Tate for going above and beyond with their excellent customer service.
By: Kelly
May 2017
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We had extremely high expectations and did not expect to have them surpassed, but they were. The entire Sterling team helped us design and build a home that fit the very specific needs of our family. The construction team really blew us away by going above and beyond! Vance and Robert surpassed all of our expectations by addressing every one of our concerns and delivering on a promise to build us an amazing home.
By: Marc
May 2017
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This is our third brand new home. Sterling has been far and away the best experience we have ever had. Sterling was true to their word every step of the way and the service we got from Nick was second to none. We couldn't have been happier with our house.
By: Christopher
May 2017
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Thank you Sterling and Brent for all the help
Over the year! Tricia you've been so helpful arranging post year issues! Thank you :)
By: Harlokjit
May 2017
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Our contact person Shawn was amazingly helpful with every concern I have had. He has always reponded in a timely manner and went out of his way to fix things in the house. He is always very professional and polite.
A very big thank you to him for being there to help us out for the first year in our home.
By: Naman
May 2017
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We are very satisfied with overall everything, the whole experience is awesome...
By: Brian
May 2017
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The sale Rep. is the best.
By: Brian
May 2017
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YOUR SALES,JOB SUPER.,MAINT.SUPER. WERE ALL GREAT TO DEAL WITH
THANK YOU FOR THE BEST HOUSE WE HAVE EVER PURCHASED.
By: Ravinder
May 2017
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Warranty supervisor Shawn is very knowledgeable and helpful.

Thanks
By: Yodit
May 2017
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I say thank you so much.
By: Greg
May 2017
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Very satisfied at this point. I would like to comment further after the seasonal items are completed.
By: Guaqiang
May 2017
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Good services of the service guys!
By: Flavio
May 2017
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Thank you so much
By: Sebastiano
May 2017
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Shawn the warranty foreman was exceptional to deal with. Sterling is very fortunate toI have a professional who represents the company in a way that many service people have forgotten how. His service is the type I would expect from someone who would may a majority share holder. Truely awesome. Thx fior asigning him to my home.
Sam
By: Martin
April 2017
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We really love our new home from Pacesetter. Our expectations were over-satisfied. The new, developing area of Nolan Hill is exactly what we were seeking for.
By: Murtaza
April 2017
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Great experience, great communication with staff for all concerns with our new home I am very happy I went with Sterling/Pacesetter
By: Bernard
April 2017
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Have had a few issues that will be rectified in the very near future but overall am quite pleased with how our experience has been so far.
By: Chris
April 2017
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Our service representative Shawn Krystowsky has been exceptional!
By: Rosemary
April 2017
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The service man who came for our reviews, Nick, was excellent. Same with the staff at the show homes Doug and Jill. Thanks.
By: Adam
December 2016
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"Contractors who did the surveying for RPR left numerous cigarette butts on our property.
During pre-occupancy walk through, the representatives were amazing. They pointed out deficiencies that I never would have noticed. Very open and honest."
By: Kevin
December 2016
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"The property management company - Peka?

Their first communication with us was to say we are overdue on our condo fees. Did not receive an info package from them, have no idea what services they are supposed to be providing, no idea of the status of the operating budget..Over / under ? I know that this is outside of Sterlings operations but possibly a nudge by Sterling to have them be more customer centric like Sterling would go a long way. Have a Merry Christmas Sterling folks - we love our house."
By: Nathan
December 2016
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We have been very happy from the beginning. We loved the process, and loved the variety of colour packages that were offered. We had endless options and I feel we got to build the exact home that we wanted.
By: Randy
December 2016
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The sales and show home people were really nice. The home and show home construction was nicely done. The site builder was a nice guy who gave us some good tips and helped us out. The look of the house turned out really nice, minor repairs needed. Overall I wouldn't mind going back to them but if they could fix the issues I had with this home it would greatly help them in the long run. Better communication and standardizing would be great.
By: Pushkar
October 2016
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They have been very good. There has been no concerns. I would recommend to a friend.
By: Sajia
October 2016
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Sean was really awesome, he would listen to concerns and try to fix issues if he could. That made me as the home owner very happy and very confident. I think they are doing a great job and should keep doing what they are doing!
By: Mai
October 2016
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"Our overall experience form start to finish and 1 year after being in the home has been amazing. We build our dream home and have had excellent service to ensure that our dream home stay in the best shape possible. Having Kurt work with us on all the small issues has been awesome and we are very happy.
My parents bought a home form you and so did my sister. In each purchase there were issues but how the issues were handled has allowed us to come back and build our 3rd family home."
By: Marc
October 2016
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This is the second home we have built in the last 6 years. Our first experience, which was not with Sterling, was horrendous. We were very nervous about building a second home. Sterling put those concerns to rest. They far exceeded our expectations - from building design to completion.
By: Meet
October 2016
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Sterling builders thanks a lot. It is really my dream house.
By: Rong
October 2016
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The sales center representatives were so helpful. They guided me through the whole process and helped me so much that they went above and beyond. Great team!!!

WARRANTY PROVIDER REVIEW

The Alberta New Home Warranty Program’s rigorous membership criteria ensure that every Builder Member of the Program shares our commitment to performance and professionalism and understands their responsibility to provide remedies for homebuyers when issues arise.
Our Builder Members demonstrate a commitment to customer service and product quality, expertise and experience in the business of homebuilding and the financial capacity to support business activities, all with the backing of sound business plans.
Click here to see a list of HOME AWARD Winners 2018 HOME AWARD WINNERS 2018

The Home Owner Mark of Excellence (H.O.M.E.) is an independent certification program created by CustomerInsightTM and based solely on the voice of the customer. All scores and ratings are from real home owners, just like you. Winners are calculated solely from home owner feedback surveys. No industry judges or panels, just customer feedback. Learn more

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