Corporate Head Office

13639 - 66 Street
Edmonton, Alberta
T5C 0B8
T (780) 472-8362
F (780) 472-8343

Overall Customer Reviews

starstarstarstarstarstarstarstar_halfstar_borderstar_border
7.2 Stars Rating
255 Customer Reviews
Click Here To Write A Review

Profile

Encore Homes Ltd. was incorporated in Edmonton on Jan. 16, 1985 under the Alberta Business Corporations Act. The founding directors of the company were Doug and Linda Hoffman.

As president, Doug Hoffman focused the company operations on providing affordable homes of value to the Edmonton Metro housing market. The company slogan “Expect to be Impressed” has become the guiding principle in how operations are managed.

Since 1985, Encore has successfully built and sold over 1,000 homes in Edmonton and the surround communities, one at a time, to satisfied home buyers. Encore has been a member in good standing with the Alberta New Home Warranty Program since inception and has not experienced any unresolved claims or conciliation’s during its membership.

Recent Awards

  • 2012 Finalist - CHBA Awards of Excellence - Best Multi Family Townhouse or Duplex (over $425,000 including lot) Sapphire A Model
  • 2011 Winner - CHBA Awards of Excellence - Best Single Family Home without Attached Garage (Under $224,999)* Bridgeport C Model
  • 2011 Finalist - CHBA Awards of Excellence - Best Single Family Home -Two Storey with Attached Garage ($270,00 to $299,999)
  • 2011 Finalist - CHBA Awards of Excellence - Builder of the Year -Single Family Small Volume
  • 2002 Annual Customer Choice Award - Finalist
  • 2002 Annual Service Awards from the Alberta New Home Warranty Program

Communities


rosenthal_190x111 (1)
rosenthal_duplex_190x111
verte_190x111
westhavenpark_190x111

Customer Reviews

Click Here To Write A Review
By: Cody
September 2017
starstarstarstarstarstarstarstarstarstar
Incredible build, communication and quality. Truly impressed
By: Ross
September 2017
starstarstar_borderstar_borderstar_borderstar_borderstar_borderstar_borderstar_borderstar_border
I would have been far less critical had it not been for two major areas of concern where I feel Encore not only didn't meet expectations that they set but by far over promised and under delivered.
1) Prior to the date of purchase we were promised by the sales representative that the garage that was included in the purchase would be complete by the possession date of July 12, 2016. The garage was "completed" mid November, just over 4 months after the possession date and after several phone calls, emails and text messages on my part.
2) At the time of purchase a deposit was required of $1000 by the builder with a promise to be returned once the final grade of landscaping was completed no later than July of 2017 (Encore set Expectation). Which led me to believe that the builder would have completed rough grade before this date. It was not until I involved a member of Encores senior leadership (Kevin) that this issue was resolved.

I truly hope this information is taken and used to better improve standard operating procedures to hopefully prevent a future home owner from having the same negative experience I had.
By: Odette
September 2017
starstarstarstarstarstarstarstarstarstar
Overall the experience was great. We understand there was still some outside work to be done, but a clearer delivery schedule would be nice. I know much of the work is weather dependent, but an updated estimate would be great.
By: Clark
August 2017
starstarstarstarstarstarstarstarstarstar
Nolan was great to work with, as was everyone who we have dealt with through this process.
By: Marineth
July 2017
starstarstarstarstarstarstarstarstarstar
People in Encore are all pleasant and easy to deal with, i really appreciate when they pay the half of the amount of our deck, and the house is awesome i love the inside and outside, i am strongly recommended this builder.
By: Ravindra
May 2017
starstarstarstarstarstarstarstarstarstar
Very beautiful and high quality home.
By: Spencer
May 2017
starstarstarstarstarstarstarstarstarstar_border
Everyone we dealt with was professional, helpful and knowledgeable. Nolan was great - very detailed and followed up on the smallest details.
By: Barbara
May 2017
starstarstarstarstarstarstarstarstarstar
Encore was professional from start to finish. Helpful and knowledgeable. They were very helpful with the walk through.
By: Dieter
January 2017
starstarstarstarstarstarstarstarstarstar
The only remaining concern that I have is the cement parging at the base of my garage and that the unit attached to us. The plan is to rectify that once the warm weather returns and I believe that will be done.
By: Craig
November 2016
starstarstarstarstarstarstarstarstarstar
Encore went above and beyond for me. I appreciate all the hard work from everyone involved and love my new home. Thanks to Cori-anne, Nolan, Manuel and Kim.
By: Joel
October 2016
starstarstarstarstarstarstarstarstarstar_border
So far I'm pleased with the service and professionalism.
By: Dwight
July 2016
starstarstarstarstarstarstarstarstarstar
I would like to say that the customer service we received from Ryan in the show home, Manuel during move in and Dipak at warranty stage was absolutely excellent! These men have gone above and beyond to make sure our home and the building experience were the best! We couldn't be happier with our home, encore & the service!! We have recommended you to friends who have since built & taken possession and we are sure they're quite happy too! ??
By: Remi
July 2016
starstarstarstarstarstarstarstarstarstar
"I would recommend Encore to any of my friends.encore is a very friendly and very professional builder.
The staff is outstanding !
I was extremely impressed about the quality of the building process .
And their service Departement has been their for any of my concern after moving in my new house.
Well done Encore master builder !!"
By: Ron
July 2016
starstarstarstarstarstarstarstarstarstar
Our experience with Encore has been fabulous. Emmanual and Joshi were on top of anything we found that was not right, they had it repaired so fast we couldn't believe it. Have family who purchased from other builders and they had to fight for everything, they were so impressed with our builder. Encore also Dos the little things that mean so much when you are moving bin from coatbhangers to tissue paper in bathrooms and a nice bottle of wine and glasses. The house warming gift was unbelievable, we sure enjoyed it. All in all this has been a great relationship, we have recommended Encore to everyone. This is our retirement home, and we couldn't be happier.
By: Jim
July 2016
starstarstarstarstarstarstarstarstarstar
The mudding in my house going up stairs to the bonus room is poor, it has been touched up and still looks terrible. Other than that we are very happy with the final product and the service we received.
By: Dmitry
July 2016
starstarstarstarstarstarstarstarstarstar
The house is an amazing and we enjoy living there! The only concern that we have is front concrete stairs and kitchen cabinets doors.
Click here to see a list of HOME AWARD Winners 2017 HOME AWARD WINNERS 2017