Everyone I have dealt with at Colbray has been pleasant, helpful & as accommodating as possible. I must say though that the biggest disappointment in my home has been the fact that the fridge door right side clearance was overlooked by the initial draftsperson, the kitchen designer, the framers and Chad the overseer of the home. I blame myself as well because I missed it on the plans but hey what do I know about building a home I have never done this before. We also discovered that when I had the built in vacuum installers here that the piping needed to accommodate this was not in place, though the hose plugs were in place? Go figure. Chad had offered to remedy this by going back into the finished basement & installing the piping but I decided that having no built in vacuum was not a big issue to me. However the big ongoing inconvenient issue remains not being able to fully open the right hand fridge door. Chad had offered to remedy this by changing out the fridge for a smaller one or one that only had one door that opened on the wrong side. In the end I decided that the inconvenience of a wrong sided door or a smaller fridge in a big hole were not an option for me so I decided to live with the issue as troublesome as it is which is every day unfortunately.