Tamarack Homes – H.O.M.E

www.tamarackhomes.com/

Corporate Head Office

Tamarack Homes
3187 Albion Road South
Ottawa, ON
K1V 8Y3

T (613) 739-2919

Overall Customer Reviews

7.3 Stars Rating

300 Customer Reviews

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Profile

Ottawa, Ontario – Over 60 years ago, Harold Taggart decided to build exceptional homes. Traveling through those communities six decades later, you can still see the enduring pride of ownership inspired by a man who set high standards in quality construction and customer satisfaction.

Today, Tamarack has taken customer service to a new level in Ottawa, Kanata, Stittsville, and Kingston with over 400 new housing starts per year. Tamarack is building communities, one home at a time. Tamarack builds for the lifestyle of the future. An open concept first floor so you can interact with your family from anywhere in the room. Family areas instead of formal living rooms. Increased opportunity to customize your home. This is Tamarack.

Six decades from now, you will see that Taggart-inspired pride of ownership in the homes Tamarack is building today. Innovative designs. Quality craftsmanship. Attention to detail. These are the hallmarks of a Tamarack home.

Recent Awards

H.O.M.E. Awards 2019 – Winner: Best Customer Experience
H.O.M.E. Awards 2018 – Winner: Best Customer Experience
2015 Home Owner Mark Of Excellence Gold Winner

Communities

Customer Reviews

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By: Madeleine

June 2020

The Location, the Adult Community, the concept of Bungalows, High Ceiling, hardwood floor, The inside of the house is still in a "staging in progress"mode but once everything is done it will be a nice place to call home.

By: Rebecca

June 2020

I love the house, a semi bungalow, a little oasis in this turbulent time.

By: William

June 2020

Having our own space, designed the way we wanted it!

By: Adeyemi

June 2020

Lots of things! My sales rep, Louise was exceptional! She made the whole process smooth in spite of the numerous bumps along the way. When I got into my home with my key on the first day, I was deeply touched by the gift basket left by Tamarack on my kitchen counter, made an already exciting day amazing! I love how the standard options in my home are not the cheapest stuff in the market, adds a bit of pizazz to my home! I'm also super glad closing day happened given the COVID situation, moving the closing date would have wreaked untold hardship on my family at that time. I may live in a tiny middle unit townhouse but I feel like the queen of this chelsea! Thanks Tamarack!

By: Qianwen

June 2020

Everything form customer service to inspection was perfect.

By: Keyur

May 2020

The interior is very well crafted and it makes the house look more spacious.

By: Michael

May 2020

We were part of the whole process which was great.

By: Jalal

May 2020

The best part of my new experience was my dealings with Darlene and Louise from sales they are amazing and always smiled and are always there when you have any questions even after i moved into my home those ladies are fantastic

By: Jerry

May 2020

Home was built to an excellent quality, process was smooth and we felt respected as customers

By: Veron

May 2020

It is a well-built quality home. We were given the opportunity to have our say in many elements of our home. We love our new Tamarack home. Thank you.

By: Louise

May 2020

Generally, our experience has been great with Tamarack. I commend you on communication, although there have been glitches with trades not showing up a couple of times that were scheduled, and the system to keep track of work done needs improvement to avoid duplicated or multiple work orders for the same issue. Our biggest disappointment is with the lack of pride in the workmanship and finished product. We upgraded many materials but the application was botched or slapped together. Also, as seen in all homes, the nosing on top floor should have matched the upgraded light flooring we chose and not the upgraded hand rail we chose. That was a huge design miss. Overall, we happy with our « modified » Eton model.

By: Fadi

April 2020

You can tell Tamarack takes care of details, home is gorgeous
Just a few things that didnt get fixed before move in and were scheduled to he done, but because of covid needed to be postponed.

By: Khaled

April 2020

Customer service from the time we were shopping around to the time we moved in and we had questions or concerns .. it is amazing

By: Fadi

April 2020

Joy was amazing, as was Carla and everyone that helped us. Very beautiful home, we are super happy with it.

By: Andre

March 2020

Workers coming to our house we’re friendly and very effective. Bringing Rob back was a great decision :)

By: Jennifer

March 2020

The response time for any concerns have been good. Workmanship and finishing is outstanding,

By: Jami

March 2020

communication with the builder any concerns I had or did not report they were willing to make the correction

By: Michel

March 2020

Easy to contact. We always got a response.

By: Suzanne

March 2020

Everyone was very attentive to my requests. They provided good information. They appeared proud the quality home they were providing me.

By: Chiazorkam

March 2020

Every single person I dealt with were professional and they were on time. Get responses the next day.

By: Jayaram

March 2020

Overall, we are very happy with the quality of the work and the design choices we had made.

By: Kristopher

March 2020

- Site super, sales team and customer service team have all been responsive
- The sales process was fantastic, we really liked joy, she talked us into a semi quick occupancy. We were thinking about a town as the quick occupancy said "Fall 2019". Joy was able to move it out to December. She has been very impressive.

By: Hailey

February 2020

I am very happy with the quality of my town home, especially compared to friends of mine who have newly built town homes with other builders. Everything has been smooth so far, and everybody I've dealt with along the way has been friendly and courteous. Buying my first home with Tamarack has been a pleasant experience, and I love my home!

By: Rasha

February 2020

The interior finishing was good.

By: Terry

February 2020

all the people from Tamarack are high quality, good to deal with, professional. Everyone has been excellent. Tamarack has good people. They have good communication and protocol.

By: Hong

February 2020

the overall the quality and workmanship is very good and the customer service; they are responsive

By: Michael

February 2020

High quality work and excellent customer service and attention to detail

By: Lisa

February 2020

The people who make up the Tamarack team are very professional, courteous, kind and customer centric. It is a delight to observe this.

By: Johanna

February 2020

If I had a question they responded quickly.

By: Richard

February 2020

I was impressed that they were on time with the delivery. ALso how conscientious the workers have been coming back to fix things.

By: Genevieve

February 2020

Enjoy the home. Good layout. Great soundproofing. Pleased with my interior finishes and selections.

By: Glen

January 2020

Being delayed six months was certainly not a good experience and caused a lot of stress trying to find a rental and added expense! We can't really say if there was something in particular that we liked best as we have had a few problems since moving in. However, Tamarack has addressed most of them especially the latest problem encountered after some sewers on Cardinal Creek Drive were cleaned. We had a terrible odour in our basement and ensuite bathrooms. It took approximately two and a half months to alleviate this problem. After numerous visits to our home by Tamarack personnel and outside plumbers, the odour seems to have gone. Our thanks go out to ROB who would not give up trying to solve this mysterious problem. We don't know what we would have done without him. He is an excellent employee and will go beyond the call of duty! Thank you again ROB!

By: Markus

January 2020

The interior lay out and design

By: Susan

January 2020

very polite and efficient, listened to me when I had concerns and quickly resolved the issues, and I am enjoying my new home

By: Patrick

January 2020

Location of home.

By: Paul

January 2020

The building staff helped make taking possession feel special

By: Haijiao

January 2020

Great customer service. Always have prompt response to our emails.

By: Pauline

January 2020

We love our semi bungalow , waiting for repairs to be done in Feb so will see how it goes, but really like the community , neighbours are very nice and make us feel welcomed, can’t wait to see community centre , we sold our home to have smaller and feel like our home and Tamarack did this for us thank you

By: Benjamin

January 2020

Going through the design centre experience and now seeing the final product has been amazing!

By: Kim

January 2020

Great customer service, knowledgeable staff and a really great product.

By: Adam

January 2020

The quality of a Tamarack home is immediately noticeable upon entry and the look and feel of the home is absolutely wonderful.

By: Xeina

January 2020

I like the layout, and the design inside of the home

By: Albert

January 2020

Its beautifully built, feels elegant and warm. Was 90% upgraded items in the interior, a lot of details that shows good work.

By: Joshua

January 2020

Jacqui and Caroline (designer) were great and the the gentleman that did our final walk trough was fantastic.

By: Hasanul

January 2020

The overall experience from sales team to design centres to the Mr Taggart , was amazing! I would recommend Tamarack homes . This is our 5th home from Tamarack. I recommend!

By: Shawn

December 2019

Seeing the final product with the design choices that were chosen (to see it all come together). The whole process was great from the initial salesperson (Noella) to dealing with Mandy and the design center as well as the Muskoka person (sorry, can't remember her name).

By: Arnab

December 2019

Nice interior layoute

By: Marilyn

December 2019

Finally moving in (2 month delay) to a beautiful new home.

By: Dwight

December 2019

I am very happy with my home so far. We were only in the home for 2 weeks and then we were off to Florida for the winter. We will be home for a week in January and we have our 30 day inspection then. All the people at the model home office have been great and Morgan Champagne at the design centre was fabulous.

By: Paul

December 2019

The customer service was excellent! We love the choices in finishings that we selected with Ewa and Mandy. Sarah and Lou provided us with the best customer service and Noella was very helpful throughout the sale process until closing..

By: Julie

December 2019

Questions are answered fast by representatives. Friendly staff.

By: Mehulkumar

December 2019

Excellent Builder and team

By: Mkabi

December 2019

The entire process was seamless, no major issues. The customer services and sales staff were helpful at all times .

By: William

December 2019

The sales staff in the model home office were all very helpful, friendly and responsive to all questions. We especially want to thank Noella!

By: Sumit

December 2019

We really love it. Only concern is kitchen counter stone. It is not what we choose and it’s still not clear that it’s going to be changed

By: Jacqueline

December 2019

I am confident that, if I report a problem to Tamarack, it will be resolved in a timely manner.

By: Richard

December 2019

No surprises, we were delivered what we expected. All of the team members at Tamarack that we have dealt with to date have all been very courteous and professional.

By: John

November 2019

Service guys are good

By: Puping

November 2019

The Oxford II model is well designed in general but some contracted work did not seem to have good quality control.

By: Tarek

November 2019

Mandy (at the Design Center), Steve Winges, Pierre (PDI) and Gaitan (follow up repairs) were pleasures to deal with :) Retain no matter what :D

By: Torrie

November 2019

just everybody was keen to help, all the way from Jackie and Jacklyn. They took the time to help and gave me reassurance.

By: Jeffrey

November 2019

good representatives - I had Jacqueline twice and she was very informed, answered all questions and made me feel at ease

By: Allan

November 2019

Was very pleased with the layout. Our view is amazing.

By: Manson

November 2019

Received excellent customer service both before and after the home purchase from the Meadows sales centre staff Deb and Mike - they were both very knowledgeable and friendly making the whole process enjoyable.

Also had a great experience with my 30 day and 1 year repair days with Guetin who was personable, organized and went above and beyond to ensure repairs were completed.

By: Jonathan

November 2019

The customer service at Tamarack is much better than what I had expected compared to my impression of builders from previous homes. Sales and customer service staff are courteous and do make their best effort to address concerns and get back to you in a timely manner. Rebecca has been excellent and just the opposite of what I expected from previous builders who were generally difficult to reach and get things done.

By: Saleem

October 2019

Open space and value for money.

By: Harman

October 2019

I like the design I was looking for. The materials used for decoration are good. Better than others I saw.

By: Laura

October 2019

the sales and design centre staff are outstanding! watching our house being built was an incredible experience. Pierre was pleasant to work with and we felt he listened to our concerns. all of the staff that have visited our home have been amazing they have all been so knowledgable, skilled and friendly. overall we have really enjoyed the experience of upgrading our life and we love our Tamerack home

By: Jamie

October 2019

Tamarack's quality of end product was great!

By: Paul

October 2019

The sales centre people were really helpful and design centre.

By: Jonathon

October 2019

The overall buying experience was smooth and easy as the staff at Tamarack have all been extremely helpful. Customer Service gets a 10/10.

By: Chadwick

October 2019

Being my first time purchasing a new build, Tamarack made every process simple and they were great at explaining everything.

By: Catherine

October 2019

Quality home
Great value
Beautiful location
Tamarack has great staff and customer service...even when things are NOT 100% as was expected.
Thumbs up!!!

By: Breanna

October 2019

We love the close proximity to the park and our neighbors. Tamarack, overall, has been really good to deal with.

By: Louise

October 2019

Tamarack being a large builder, is actually very easy to deal with, and personable

By: Paul

October 2019

We liked the fact the we could pick our interior and exterior finishing materials and colours in the Design Centre. We also liked the Sales Centre experience which was very professional and informative. We appreciated the PDI inspection. Also, the quality of the flooring, cabinetry and tiling work (ceramic floor tiles and wall tiles) is very good.

By: Jo-Ann

October 2019

Overall the employees were friendly , professional and excellent workers. They continue to be pleasant and respectful while working in other homes In the area when I see them.

By: Helene

September 2019

the care that went into building the home, the attention to details. The big gift basket when we moved in and the details when we got our key.

By: Gao

September 2019

The sub contractor kitchen staff was very professional and gave me lots of suggestions.

By: Premela

September 2019

Already recommend 3 friends and am happy

By: Sameer

September 2019

Given the community the lot is good size.

By: Senthuran

September 2019

Jackie sales rep was very good and knowledgeable, very caring and responsive.

By: Jim

September 2019

Everything. Easy communication. We are getting what we expected.

By: Omar

August 2019

I appreciate the whole Tamarack team I am 100% satisfied from delivery team to customer service. Mike and Debra, Christine they were awesome they told me what to pick up the right stuff they helped me to keep me within my budget. When I ask questions they answer me. The construction team were polite they are awesome. I would refer Tamarack to friends and family. They keep their promises, they came back and cleaned my windows. Very professional they deliver high quality, I don't have enough words to express my happiness. People think I paid for a lot of upgrades, but I did not that is how good the material they use.

By: Lucien

August 2019

The quality of material used to build my house and the quality of finish inside my home is just more than my expectations

By: Caroline

August 2019

The ability to customize your home to your individual personal taste and the customer service provided afterwards with regards to repairs etc... has been phenomenal . I was the first 10 customers to originally purchase a Tamarack home and have bought again

By: Adam

August 2019

They warranty people are pretty good.

By: Margaret

August 2019

What I got is almost the same as I saw at the model home. They tried to give me a house that was better than I expected. This is my second home by Tamarack.

By: Charles

August 2019

Overall, we had a very positive experience. Jacqui and the sales team were kind, courteous and patient as we made our final decision to purchase. Carolyn was amazingly helpful in assisting us with our selections. Mike and Jon were both very knowledgeable and helpful in answering any questions we had during our site visits and pre-delivery inspection. Wendy has been superb in providing us assistance with any issues that have arisen since our move in. Overall, we are very pleased with the entire Tamarack team and would recommend Tamarack Homes to any family and friends considering building a home in Kingston or Ottawa.

By: Karim

August 2019

Great builder, great service and a great team. Thank you Tamarack !

By: Elena

August 2019

I liked the layout of the home

By: Matthew

July 2019

I really like the energy star qualified aspects. I feel it is built better than similar suburban builds from others. The interior finishes are icing on the cake, but of course we did pay for things like the built-in’s. Maybe up the design centre bonus to $100,000? Ahaha.

By: Tim

July 2019

Tamarack employees I dealt with were all courteous and pleasing to deal with.

By: Danny

July 2019

There is not one specific feature. Although, I really enjoyed working with Ewa from Muskoka kitchens. She was extremely helpful

By: Xia

July 2019

The overall workmanship are excellent with the exception of the the hardwood floor installation.
The sales center and the design center staffed with knowledgeable people, they provided some suggestions that are very valuable.
The after sales service team are prompt and professional, ( The after sales service are much improved from our previous experience in Jackson Trail)

By: Louise

July 2019

We very much enjoyed working with the designer (Morgan Champagne) at the design centre and the huge selection of finishes we were provided. We also appreciate having a customer service contact (Sarah Mayer) and the timeliness of her replies to us. We do love our little Eton model that we modified without changing the structure and the choices we made.

Once all the fixes are completed (30-day coming up) and the landscaping is done, we will enjoy it even more.

By: Ashit

June 2019

A new home is a new home,everything is fresh and clean and modern though small but efficient.colour choices could have been expanded, and we felt the cost of upgrades did not justify the purchase

By: Michel

June 2019

Having a new home. We like the location.

By: Inderpreet

June 2019

The quality of the materials and work.

By: Kimberly

June 2019

The purchase through Deborah Denison. She was extremely knowledgeable and helpful throughout the whole process of buying the home.
Also, the design centre process was excellent.

By: Marilyn

May 2019

Working with the sales centre and the design office. The spacial features on new builds and the storage areas are wonderful in the lay out.

By: Shadi

May 2019

They are on time. When I talk to someone Rebecca, she responds to my messages.

By: Ragulan

May 2019

Good customer service

By: Xiaoying

April 2019

We are very happy with Tamarack homes.

By: Huairan

April 2019

Everything was great.

By: Breanna

March 2019

N/A

By: Premraj

March 2019

Very happy and satisfied.

By: Han

March 2019

Tamarack builds top quality houses in Ottawa when most other builders’ quality continuously going down. Only expectation is Tamarack to have more sites/communities available for customers to choose

By: Gerald

March 2019

Great set up, Morgan was very friendly and knowledgeable!

By: Rebecca

March 2019

We’ve been so happy with our experience. Deb at Poole Creek, as well as Mandy at the design centre, were amazing to work with!

By: Glen

March 2019

We were delayed three times, causing us a lot of stress and added expenses having to find a short term rental. A five and a half month delay is extremely long!!! Our furnace is very loud.....so loud that it wakes us up when it starts up and is running.....

By: Michael

March 2019

It was a very positive experience

By: Xin

March 2019

I am extremely happy with Tamarack homes. This is my first home and they have been great to work with.

By: Chiragkumar

February 2019

We are very happy to have Tamarack’s home
It’s really nice

By: Ruth

February 2019

I can't think of anything right now. Sorry.
I had a good experience during the all process and hope to keep it that way.
Thank you!

By: Veron

February 2019

Nothing. You and your staff are doing an excellent job. Keep up the good work! But please keep on top of it. Do not become complacent. As a developer you have a great name and reputation. Your entire team must constantly strive to maintain and improve your reputation.
What buyers like us really appreciate is (1) honesty, and (2) transparency. So far this has been the case in our dealings with Tamarack Homes. Please keep it up.
Thank you.
Vern and Ginette Phillips.

By: Nagalingam

January 2019

Front door so hard too close it is bad quality. Brick of the house at the front entrance they did not finish brick work - then we had bees going in. We paid for pest control and then Tamarack fixed it after the fact. I have had good service with all representatives that I contacted the people are wonderful to work with.

By: Nevenya

January 2019

No I would not change a thing. Jackie she was informative quick response. A good experience with Tamarack Homes.

By: Suzanne

January 2019

The drywall jobs are terrible on the walls and ceiling. This is the 3rd home I buy brand new and the worst dry wall job I have seen so far. My 2 others homes from two different builders had much better quality in the drywall on the walls and ceiling.

A lot of my ceilings need to be repaired because you can see the tape and the bumps in the ceiling. This will get done however I will have to put up with 3 days of dust and moving all my furniture in order to get it done.

I am retouching a lot of the walls myself with putty and sanding as I am repainting the house with quality paint. Very discouraging to pay 400 thousand dollars and have to do repair jobs on walls. Don't have the time or patience to wait for the builder to to touch ups on wall so taking care of this myself.

The final touches of drywall on ceiling and walls should be done properly before a client moves in. Maybe a final inspectionj the day before you move in is a terrible idea. It does not give Tamarack any time to fix major stuff like ceiling drywall before customer moves in.

The lack of workmanship for the drywall as really left me with a terrible impression of Tamarack as a quality builder. I will not recommend them as a quality builder.

They were recommended to me and I had always heard they were a good quality builder. What might of been before is no longer. This builder should slow down on selling and concentrate more on final quality for the currents customers.

By: Ratul

January 2019

Though we have heard great things about Tamarack, we were deeply disappointed in the lack of service we received from them and Muskoka kitchens regarding the error made with our kitchen. We are understand little errors are always made with mass builders but this error cost of a significant amount of money and we felt the issue was completely disregarded and we, as clients, were completely uncared for. Though there are some representatives at Tamarack we love, the service we received when we pointed out this error was completely unacceptable and as a result, we will definitely not be recommending you to our family and friends any longer.

By: Andre

January 2019

When we went to the frame inspection, walls were already closed which totally defeats the purpose. We were extremely disappointed. For the design centre, it would be nice to see what the house looks like with all our choices. A simple computer program does this and many other builders have it. Pictures of homes with various upgrades at the design centre would be helpful.

By: Laurence

January 2019

Home was fairly dirty upon delivery, sticky dark lines on the hardwood from where the construction tape was, and little pencil marks on the hardwood planks. Outside, the basement window well was used as a garbage dump for Tim hortons cups and wrappers. There were also white paint stains on the carpets throughout the house. It would have been nice to move into a clean house, but our overall experience with tamarack has been good

By: Doris

January 2019

1) Landscaping and exterior finishing not responded to timely nor was the remedial work done in a workman like manner. Further damage was caused by trades in addressing our initial concerns and in some cases is still outstanding. Furthermore, the trades who did the exterior work often left the after conditions in an unsatisfactory state, e.g. remedial work done to correct poor installation of sod did not correct the original deficiency, oil on driveway, sand and other materials left uncleaned.
2) While the after-sales service representative responded timely, the response to our inquiries regarding when trades would be available to do work was [often] simply "no control over when trades would be available" as a standard response.

Make no mistake, we are very happy with our Tamarack home and view it's construction as generally of the highest quality. There are specific limited issues we have had concerns with.

By: Haijiao

January 2019

More time between PDI and move in date.

By: Genevieve

January 2019

The customer care provided throughout the purchase process and the design centre process is outstanding. Deb is very knowledgeable, extremely proactive and efficient. Her team was a pleasure to work with. Morgan at design centre listened to my needs and was very responsive in working with me to make selections within the framework of my budget and my design goals. She was flexible, creative and always able to provide answers and suggestions to help me in my decision process. Sarah at Customer service has also demonstrated great care and responsiveness. I am very pleased with the overall workmanship and the quality of features in my house. I can say that I am happy to have chosen a Tamarack home. The buying experience was very positive and seamless.

More attention and remediation of items /issues prior to delivery (such as quality of trim paint, quality of trim install, cleanliness of basement, cleanliness of outside door/garage door, superficial damage & paint on tub, install deficiencies, paint on carpet etc) would have a positive impact.

Thank you for the opportunity to provide input.
GGK

By: Francis

January 2019

Moving in the winter - not a great idea. The one-year inspection will be during the coldest part of the year, and, as a result, many areas outdoors cannot be looked at or repaired until the spring/summer.

By: Lisa

January 2019

Too long for repairs following 30 day inspection. Still waiting for kitchen cabinet and central vac kick plates in 2 bathrooms and laundry room - will have to wait until April and got house Nov 15.

By: Marta

January 2019

Design center: catalogue has too many pages and not user friendly user. When making upgrades the catalogue should advise what other items require upgrading to accommodate the new changes. For example: when upgrading the granite sink no mention that the faucets require upgrading as well, we find out after the fact. This should be outlined in the catalogue instead of having to purchase items afterwards to fit the upgrade. Décor Consultant was excellent this has nothing to do with her. Its more about the catalogue information and lack of information the homeowner receives.

We found the sales office did not know accurate specification of home features. For example, we specifically inquired about the garage insulated. The office advised that insulation is included but to surprised it wasn't. Apparently this was an upgrade an not a standard.

Looking forward to the PDI survey, would like to receive the survey sooner then later.

By: Michael

January 2019

Happy with both the design and sales process. Staff is very professional and friendly. Very happy so far.

By: Helene

January 2019

That the person who is responsible to schedule PDI or 30 days inspections repairs is more assertive and on top of things when booking appointments.
Wasted a complete morning waiting for a trade person only to be notified, when I called, that it would have to be rescheduled, as there was a problem. The message to her was received during a meeting therefore never letting me know. A better way of communication needs to be in place when employees are in meetings and urgent emails come in so the customer doesn’t waste a half day waiting for nothing.

Do not ever let Gaetan go... he is the best of his kind. Appreciated him going above and beyond to make sure his customers are pleased with the work done after delivery. Thank you.

By: John

January 2019

Double sinks in the J&J washroom. I would sacrifice bedroom space to make it fit in the washroom. I would also have a drain, vent and pump installed in the laundry room. It should be standard in second floor laundry. We recently had a flood and all three floors of our home were damaged. A pump and drain would have saved us.

By: Ravichandrareddy

January 2019

Yes, the mud room space could be little bit more spacious and with some natural light provision.
Could have few flexible options for windows.
Tamarack sales persons are tremendous and courteous, in that aspect I recommend Tamarack Homes to my friends and family more than '10'
It would have been great if constriction supervisors would had checked on the workmanship.
I am disappointed to find the finishing is not as I expected in a brand new home.

By: Simon

January 2019

not require me to do follow ups to confirm appointments for warranty - 11/2 months later I had to call Tamarack to ask about Warranty.

By: Brian

January 2019

Much better customer service and communication with the warranty department after taking possession of our home. Attention to detail clearly lacked as an example, we had a water pipe leak in our ceiling as well as had water penetrate inside through an outside vent and customer service was lackluster after reporting these issues.
After being in our home for over 4 months now, we are still waiting for items from our PDI and 30 day to be repaired.
We did have high hopes for Tamarack Homes before we moved in, and now unfortunately we are left very disappointed after numerous issues since taking possession.
Hopefully someone does read this and will help improve for the future.

By: Michel

December 2018

Better accommodations with meeting times. They were often early and we had to rush from work to arrive on time

By: Chenxi

December 2018

Turn around time to fix items on PDI is too long.

By: #2406801

December 2018

They can be a little more pro-active fixing deficiencies.

By: Daniel

December 2018

Change the design would be make more sense not to put last switch above fireplace. Design: not an electrical issue but design : move the Last switch it should be lined up all other switches to control lighting in family room for user friendly.

By: Jeffrey

December 2018

My biggest complaint about our home is the quality of the interior paint. When arranging furniture and wall art, it is very easy to scuff and discolor and is clear that there is not enough paint and/or the paint is of poor quality. We foresee repainting the entire house in the first few years, which really shouldn't be needed in a new build.

By: Farah

December 2018

emphasize on the structural changes

By: Daniela

December 2018

There were a few upgrades that my husband and I really wanted that were not added to the list at the final Design Centre appointment and unfortunately we did not catch them until our pdi inspection. The final
appointment was very long so by the end it was very tiring and as a result omisssions were made. That said, I believe another Design Centre appointment should be added so that home owners don’t feel rushed and to prevent and minimize errors and/or omissions. We also would have positioned a few items differently such as the window in the kitchen, the electrical outlet on the porch and one of the floor vents in our ensuite. Also, we thought medicine cabinets in the bathrooms were a standard feature but we only noticed that we did not get any when we had our pdi so that was another disappointing experience, especially since it is listed as a standard item on the sheet provided in the model home.

By: Suren

November 2018

The pre delivery inspection - Expectation is to be a completed product but carpet was not installed, gas line not hooked up. Could see drywall joints through the paint
Had trouble getting a hold of anyone, the only time to talk to anyone was during the inspections. Need to be more available to customers.

By: Raveenthiran

November 2018

Very happy with the home!

By: Margaret

November 2018

Having a schedule for repairs would be better. I had agreed to a repair on a scheduled day and no one showed up or called. While I appreciate that people are busy, I am as well and did not feel respected in the process. Some things like the oven vent blowing in the high wind and knowing that a $30 part would change this defect and not having it installed is disappointing.
Nonetheless, we are thrilled with our home. We feel that everyone we have dealt with have been courteous, professional and easy to work with. Our home is well built and beautiful so we do extend our sincere appreciation for all involved.

By: Michael

November 2018

Offer more standard options

By: Warren

November 2018

More pre-construction consultation and guidance. More detail in work from the trades and construction workers

By: Karen

November 2018

Would like a more comprehensive pre-delivery inspection with the home owner.

By: Stephanie

November 2018

Maybe it was just bad luck but I did not enjoy the first part of my Design process. I was willing to get upgrades but was not sure what was possible (ex: bathroom sinks, types of tubs...). I did not see a book with pictures of available things other than fireplaces, doors. Also, seems like the options had double and almost changed completely in the design center from the time I had started to the end of the process. I had chosen many things just to learn weeks after that they were going to be discontinued.

By: Gurpinder

November 2018

Sales persons should know what they are talking about, and the decor center process should be more user-friendly. It is nice to see the materials, but if there is an option to chose everything in a tablet or an application that will save a lot of time. Decor center persons are very good with their stuff.

By: Justin

November 2018

Completion of 1 year defects outstanding. Also- it took over a year for grass to be installed which was challenging with young kids.

By: Laura

November 2018

Quicker replies on the questions and issues we have had. We have a few outside deficiencies that we had hoped would have been addressed before the snowfall...especially the grading issues. A plug in the unfinished basement area specific for the dehumidifier that you have recommended. Have eavesthroughing as one of the upgrades available.

By: Christopher

November 2018

I would have gotten more upgrades. All the other trades with Tamarack are good but I am still waiting for my railing to be fixed.

By: Michele

October 2018

Overall, I'm happy with my new home. BUT I think the communication from Tamarack could have been better, as well as the quality control of some materials and workmanship. Improvements can be made to cleaning, painting, quality of exterior brick and overall interior finishing of the walls. I have noticed the little things like small dents and dirty spots on the walls, corners not finished very well and that sort of thing. Minor stuff, but it gave me the feeling that many trades people just don't take the time to do their job well and the home is built as quickly as possible. It made me wonder what was going on inside the walls that I couldn't see.

By: Kristopher

October 2018

More transparency and communication during the build process.

By: Vasantha

October 2018

very good as it is

By: CHANTALE

October 2018

Overall it was good. Some thing took a bit longer but things were generally good. Sometimes I would have to follow up once or twice but they got around to things. Even with the inspection, everything was good.

By: Tim

September 2018

I would like to understand how to get items under warranty fixed sooner than having to wait for the Tarion timeframes as some items can not wait.
There are some grading issues with my property which I would like to address Before winter as they may cause water pooling around my foundation.
Tamarack’s prices on certain upgrades are excessive on some items. Example: kitchen jobs at $17+ with Tamarack when I can order the exact same item (brand and model) for $5.
On the other hand, I am happy went back to some better quality items such as the Mirage wood floors.

By: Yan

September 2018

We absolutely love our home and our location and have had no issues with the builder. If we could change anything, it would be the windows - we would prefer if we had the ability to open them on both sides and not only one.

By: Andelka

September 2018

Excellent service by Mrs. Mendy Mason and big thank you to her.

By: Markus

September 2018

Given more updates of construction process. Offer inspections during construction process.

By: Genevieve

September 2018

Sales centre process is very efficient. Appreciated the quick responses to any queries. Thank you to the team.

Design centre staff were very welcoming. They were helpful and very responsive to requests for additional product information and/or installation options. I appreciated the suggestions and options provided both in meetings and in follow up correspondence.

Having online access to photos of the main choice boards on display at the Design Centre would be a useful companion resource to the option catalogue as one goes through the selection process.

Thank you.

By: Joseph

August 2018

To be honest, the entire process was thorough and excellent.

By: NICOLE

August 2018

Jaime bien la maison où je suis cest sûr jai mis des extra dans ma maison a ma satisfaction - Translation. I like my house where I am and I surely put in extras in my home to my satisfaction.

By: David

August 2018

the sales and design centre were absolutely fantastic, nothing to be changed here

By: Mohanathas

July 2018

We like everything about Tamarack. They help us.

By: Laura

July 2018

The every single one of your staff are simply amazing! From the very first email to our latest appointment we felt at ease with the process and how knowledgeable every person was that we talked to. No improvements required in that department they exceeded our expectations.

The design centre was an amazing candy store of options. It was a bit overwhelming at first. As you have so many options, it would be nice to see all of the standard finishes together so that it is easy to see what they are. It would be especially helpful in the tile area if they were organized by upgrade level.

At the model homes we know you provide a great list of what is included as a standard and what is an upgraded feature as visual people if something in the model home like the stickers you use in the design centre to help identify that what we were seeing was or wasn't included for some of the finishing touches we would have found that helpful.

The experience we have been having overall is incredible we are so happy with our purchase of a Tamarack home.

By: Margaret

July 2018

We were very happy with the design process. If anything, it would be great to be in the model picking the selections but I understand how difficult that would be.

By: Fatima

July 2018

Everything good

By: Margaret

June 2018

Would not change a thing the designer I had by the name of Ms. Knuth was outstanding and Noella Francouer from the sales centre at Cardinal Creek has been outstanding and so has her team

By: Nagesh

June 2018

They excel in what they do especially Louise Weager,Darlene, Rachelle, they are an asset to Tamarack

By: Coralie

June 2018

all staff contact has been ideal

By: Giles

June 2018

It is a detailed process so I don't think there is anything to improve.

By: MELVYN

June 2018

The cabinets in the kitchen are not deep enough to accommodate normal diner plates. I would say they are below standard size. Also, it would have been nice if the Battery pack for the Fireplaces would have been put together instead of being place in the rack by the furnace. Other than that I am relatively please and happy with my home. As of today I am selling my home as my Daughter and I purchasing another Tamarack home ( St James) to be completed sometime next May. This would indicate the level of my satisfaction along with my daughter for the Tamarack constructed home. Needless to say the ladies at the Sales Centre at the Cardinal Creek Office are simply fantastic and very helpful.

By: Harinder

June 2018

The sales representative did a great job!

By: Gao

June 2018

Pretty good all positive.

By: Mouaz

May 2018

Thank you.
This is my second home from Tamarck.

By: Sandra

May 2018

So far it was a good experience. Good service and we are happy with our home.

By: Chiragkumar

May 2018

Service is very good

By: Roohneet

May 2018

I loved the customer service experience I had with Tamarack. The only thing I would of preferred is more of a simpler pricing list for the design center. the catalogue that is provided is long, confusing and we did not utilize it at all.

By: Kunal

April 2018

Everything is almost perfect.

By: Yi

April 2018

An obvious omission during the sales process is the lack of explanation of the water tank rental agreement. This could been explained in more detail.

By: Martina

April 2018

Fully satisfied

By: Danny

April 2018

To be able to buy material ourselves as some pricing are just overwhelming

By: Paul

April 2018

from my experience, i wouldn't change anything...i found Noella in the Sales centre to be exceptional knowledgeable and Kim was incredibily helpful. i hope you will have a survey to complete after have possession of the home to provide feedback as to whether all the specific modifications we asked for were accurately followed. i am sure they will be but would like to be able to give that positive feedback if applicable as well

By: Nevenya

March 2018

Everyone during the process was helpful and made sure they were able to prepare my home, and fix everything during the pre-inspection delivery in a timely manner to make sure I entered my house happy and satisfied. They really care about their clients and exceed their expectations. I don't think I would change anything about the service as Tamarack Homes gives an excellent customer service experience.

By: Barbara

March 2018

Our service experience has been amazing, from beginning to end including the service people who completed PDI deficiencies. We are so happy that we bought a Tamarack and will continue to recommend and praise them to everyone we know!! We are 100% happy with our home and right now can't think of a thing we would change.

By: Kesavan

March 2018

Can't think of any. All the staff were so pleasant.

By: Hua

March 2018

Sales and design centre are good, nothing needs to be changed

By: KURT

February 2018

Great home all around. Service on repairs was incredibly quick and well done. If there is any way to provide eaves trophs as an upgrade, do it. I don’t think anyone would not pay extra for that.

By: Jeffrey

February 2018

The builder has a good reputation but we were quite disappointed with the quality of paint and drywall. The way they scheduled things, we have to cover and move all of our furniture every time thee was an appointment. I found the paint quality very poor and they drywall was OK at best. With the paint, we are probably going to repaint the house within the next two or three years.

There were some PDI items that we identified that have taken three months to have fixed, they sent the wrong trade to fix one of the items. They sent the wrong trade for the puck lights for the under cabinet lighting fixture. This was a very expensive upgrade and we expected it to have been fixed before we moved in.

Overall everything else was OK

By: Inderpreet

February 2018

One thing I would recommend Tamarack is that the customer should be explained in details about the cost of an upgrade. Since the upgrades are very expensive, a clear explanation Ex: Rate/price per sq ft etc or whichever units are applicable to the Upgrade should be provided to the customer rather than just quoting a price which is like a shocker for the client. Overall Great experience. Would highly recommend to others.

By: Nagalingam

February 2018

Great job guys!

By: Ribhi

February 2018

Nothing, you have an amazing team ! Louise, Darlene and Lisa. The team at the design centre is wonderful too.

Louise's help, friendliness, honesty and flexibility; a major factor in us deciding on tamarack over other builders.

By: Brigitte

January 2018

I love it!!!!

By: Gowridevi

January 2018

We were happy with all the process.

By: Jocelyn

January 2018

We have had a major issue with insulation in our front door, back patio door and basement. I have been beyond pleased dealing with Carla Mason to have these issues resolved, considering the extremely cold weather. She has been professional and courteous, and was able to have someone look at the issue in a prompt manner, prior to having the rest of our 30 day items completed. We had someone come out today to fix the issues we had with the door, and we are grateful to Carla and the Tamarack contractors/staff!
We are very happy with Tamarack and have referred the company to friends of ours who will be closing on their new home in the summer. In our opinion, Tamarack are at the top of their game. We are the proud owners of our second Tamarack home and we will continue to buy Tamarack! :)

By: Ghisline

January 2018

C'a pris beacoup de temps pour construire ma masion depuis Avril jusqu'a janvier

By: Yasotha

December 2017

Jaquiline Collier the sales rep was extremely helpful. She is very honest and went out of the way to help me and my Brother in lawand we bought 3 houses because of her service and excellent knowledgable service with caring.
I was refering other clients too.
I want to see people like her in the industry to help people.

By: Sereen

December 2017

all is great thanks

By: Marie-Andree

December 2017

Very good experience thanks to Noella, Kim and Ewa.

By: Natalie

November 2017

nothing...the team was very responsive with any issues we have had.
some items to ensure better build would be:
- tissue paper holders in the bathrooms don't hold majority of TP rolls; most people I have spoken with have identified this as their biggest issue
- hood range vent very noisey, builder should offer option of covered hood range vent.

By: Paul

November 2017

If it wasnt for the cost to upgrade, we would have opted to not have any carpet in our home. However, we are satisfied with the carpet we chose. The location of the faucet to the soaker tub in the master onsuite makes it difficult to get in and out of the tub. The ceramic finish around the tub is wide and makes it difficult also to get in and out of the tub. All in all, we are happy with our home. Tks

By: Christopher

November 2017

We love our home, and so far the experience with the Tamarack team has been exceptional.

By: Wayne

November 2017

We are extremely happy with the design and function of our Tamarack home (Quail). We had to have the stove oven installed in the left wall as we advised that it should not be installed over the infrared burners of the stove top. The location of the wall oven works well and this is a more convenient location for it.

By: Mohanathas

November 2017

I wouldn't change anything; the sales and design centre processes were great!

By: Christopher

November 2017

I can't think of anything right now.

By: Julie

November 2017

Great experience, Morgan was great and went out of her way to provide samples of some tiles I liked at the tile store to show them in person with the other choices I made.

By: Thennarasu

November 2017

grass/lawn

By: Yan

November 2017

We have had a great experience with Tamarack. I think the only thing that has us really frustrated are two repairs that have yet to be completed (though they are scheduled for today! YAY!): a window that has been broken since the PDI in our master bedroom, and two switches for fans upstairs that do not work.

By: Mary

October 2017

I am very happy with the Tamarack team, and my home, but the only thing I would change would be the removal of the "plant stand" at the stair case. It serves no purpose except to create a bit of separation between the foyer and the living room. I'd like to send a special thanks to Deb, Marg, Charlie, Luc, Mike and especially Carla. They have all been outstanding!!!!

By: Martha

October 2017

I don't think that I would change anything.

By: Doris

October 2017

Very positive experience overall. Already had a chance to meet Rob, Finish Foreman who was very knowledgeable about the community.

By: PRAKASH

October 2017

Customer service representative: I am not happy with them. They did not reply; I am still waiting for a response two- three weeks after I call. I think they should respond in a more timely manner.

The site customer service was helpful but not at the office.

By: KEYLEIGH

October 2017

Model home should not have so many upgrades. The model home compared to what you actually get are not even close. The street has been extremely dusty and water trucks are few and far between. Other than that we love everything! Thank you!

By: ANTONIO

October 2017

The exterior look of the homes could use a little more colour (ie. contrast) and sprucing up. Some of the design elements could be modified to make the towns look a little more sophisticated. The outside of the homes doesn't match the excellent design inside.

By: ALEXANDRA

September 2017

Overall we had a good experience and wouldn't change anything. There were a few people along the way that I didn't have a good experience with but there we people that were very knowledgeable and helpful throughout the entire process.

By: TAYLOR

September 2017

I love Tamarack Homes, and say nothing but good things about them to my family and friends. Very glad we chose them.

By: Patricia

September 2017

I've been living in Barrhaven since 1990. My husband passed away in 2014, we were living in a 2 storey house in Barrhaven. It was difficult for him to get around. After he passed away, I looked for a bungalow but there was nothing that suited me. In 2016 Tamarack built bungalows, I was so happy that I bought one. I love everything about my bungalow, Tamarack built them according to seniors. I love the porch, I love the area. I love everything. l love the neighbours, we all get along and we all help each other. I just want to thank Tamarack for making my life very happy. I want to thank Mike, Carla, Debbie and Mike at the office for making my life easier. I love the area, I go for walks along the Jock River with my neighbour , its so relaxing. Thank you Tamarack.

By: Amanda

September 2017

I would look at different exterior doors. Doors were not installed properly ( back and front) and meant that water and air came into the house. I would also look at weather sound proofing could be put in washroom walls and walls facing a busy street.
Service received was timely, although problems with our doors persisted in the first year and haven't been solved to date.

By: Christopher

September 2017

More communication in regard to the status. I only received one e-mail to date saying the foundation was started. I drove by recently and see that they are moving along quickly though.

By: Grzegorz

August 2017

I think the sales and design process is being managed very well

By: Cesare

August 2017

Everything seems to work perfectly as is!

By: Daniel

August 2017

Everything went well. There is not much to change.

By: Jocelyn

August 2017

Nothing. I truly feel that Tamarack is at the top of their game. This is my second Tamarack home and my husband and I have been pleased both times! We are looking forward to continuing the building process! :)

By: Melissa

July 2017

The only thing would be to have a list within the model homes of what the upgrades are (not simply identifying that the - hardwood - is an upgrade, but which one was selected) or have it readily available at the design center. It would be nice to have that information if they are upgrades you'd like to select for your new home. But that's simply a would be nice. The staff were amazing, very knowledgeable, helpful and extremely pleasant to work with.

By: Mouza

July 2017

All is good, and I am a 100% satisfied customer.

Thank you Tamarack.

By: Baxter

July 2017

After we committed to buying the house, there was some dicfficulty gettng us into the Design Centre before we went back home. (NL) It seems to me that the Design Centre needs to have a greater and perhaps stream-lined process for out of towners. We are retired military so we have been through this process a number of times. We recognize there are people that take months to select their options but we have also done it in a few hours. We did get in before we left and then worked with our consutant through email and to date are very satisified but the idea of leaving and having to come back just to choose options was almost a show stopper for us.

By: Jane

July 2017

So far, everything is wonderful!
Still a few things to be done, but appt is set for July, and I am very happy.

Thanks so much!

By: Donna

June 2017

We are delighted with our home and the service provided by Tamarack Homes and cannot think of anything we would change! We downsized considerably but realize we still have a lot of "stuff" to purge!

By: Sharon

June 2017

Very happy with the quality and design of my home. In the year end inspection I indicated the need to have the front porch and front door painted.....this should be completed shortly.

By: CHANTALE

June 2017

I really enjoyed the whole experience.

By: Michael

June 2017

Very satisfied and everyone is very professional

By: Brijesh

June 2017

All is well. I would like to suggest you one thing that they were not able to explain about the upgrades like extra window in the basement, brick in the front in triangle area . Optional upgrade list is very important for customer. Overall experience with Tamarack is amazing !!!!!!!!!

By: Michael

June 2017

I've had a wonderful experience so far and I wouldn't change a thing. Deb in the sales center is a fantastic woman and really made this experience easy for me during a rough time.

By: CASSANDRA

May 2017

I absolutely enjoyed both the sales and design centre processes. However, if I have to change one thing, i would say I'd like to have a bit more time with the designer at the design centre. I felt that both appointments with the designer weren't long enough. Given the size of our home, we had a huge list of selections and we had to make a couple of hasty choices towards the end of the appointments. We ended up having to follow up after the first appointment to make adjustments. The designer was very accommodating. However, this could have been avoided if we had just a bit more time with her initially. Overall, great experience. Thank you

By: ERIC

May 2017

Everyone I met was professional and genuinely helpful. I like that the Tamarack build is smaller/more community focused over other new developments. I really enjoy nature trails and like that there is also going to be public access to the creek with pathways as part of a larger community building vision.

By: Mark

May 2017

Nothing at all. Terrific experience from close to the end of our first year. Buy Tamarack!

By: Victor

May 2017

We really enjoy and happy with our home

By: CHRSTINA

May 2017

To better understand the whole process of buying a newly built home. The tamarack team, Jaqui and Carolyn, were very patient with us and helped us through the process and answered our many questions.

By: Anand

May 2017

I can't think of anything because I have been extremely satisfied. Your customer care representative, site supervisor, home inspector and repair professional were all very helpful and knowledgeable. Probably, if you can offer more choices in landscaping (during design center stage), such as - lawn vs Stones vs Interlock etc., that would be great. For example - I would have loved to save some money on grass / lawn in backyard and spent extra to get interlock. But these are minor issues. Overall, you shouldn't fix what is not broken!

By: TAYLOR

May 2017

Everything was pleasant, efficient and smooth!

By: KIM

May 2017

We were very happy with our experiences with the sales centre staff.
(I only indicated '5' on the questions regarding design centre appointments because we did not make any selections as our home was fully completed before purchase).

By: FRANOCISE

April 2017

Be more aware of the electrical, cable and bell outlet are situated otherwise every was perfect up to now.

By: KURT

April 2017

Overall very happy. Mike who oversaw the one month repairs was exceptional and his attention to detail made us really happy as well. Only change I would recommend is a quick exterior cleanup before closing. We had pieces of construction materials in our driveway and on our lawn, and cigarette butts off on our back porch and back yard.

By: JUDITH

April 2017

I would make sure that workmanship is at a high standard because it reflects on the builder. Sometimes workers who are not as careful and try to make short cuts on the job. My home is a wonderful design. I am especially pleased it is equipped with A/C and HRV and extra vents throughout the house. The open concept on the second floor has a warm and welcoming feel to it. Also, the balcony is just perfect.

Thank you for building such a beautiful home.

By: Maria

January 2017

Excellent builder. Our third Tamarack Home.

By: Mallory

January 2017

Overall, I have been happy with Tamarack. My issues have come up with some of the major repairs and people trying to "pass the buck". There often is a few meetings of going back and forth and it takes multiple meetings and requests for the items to be finalized.

By: Kimberley

November 2016

I am very satisfied with what I chose. I wouldn't change anything.

By: Mona

November 2016

My overall experience has been really good. I don't think I would change anything.

By: Christopher

November 2016

Extremely satisfied and Carla, as usual, is a rockstar!

By: Guojin

October 2016

They are doing very well. I can't think of anything specific that I would change. We are happy with Tamarack.

By: Carl

October 2016

Merci ! Toute votre équipe fait du bon travail. Continuez de prendre soin des gens qui travaillent pour vous. Cela fait une grande différence.

By: Donald

September 2016

Within the last few years we bought a few condos and house but this was the best customer experience we ever received. We would not hesitate to recommend this builder to our friends, family and any other people. We are very happy with our new home.

WARRANTY PROVIDER REVIEW

Tamarack Homes has 1 chargeable conciliation out of 3,056 possessions since 2003. For more information please visit www.tarion.com

The Home Owner Mark of Excellence (H.O.M.E.) is an independent certification program created by CustomerInsight^TM and based solely on the voice of the customer. All scores and ratings are from real home owners, just like you. Winners are calculated solely from home owner feedback surveys. No industry judges or panels, just customer feedback. Learn more

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