Corporate Head Office

5709, 2nd Street South East
Calgary, Alberta T2H 2W4
T 403-253-7476
F 403-255-6600

Overall Customer Reviews

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8.6 Stars Rating
3866 Customer Reviews
Click Here To Write A Review

Profile

We love building homes.  Our team at the Sterling Group is always striving to provide our customers with the best experience possible. As one of the most established building companies in Western Canada, we’ve been building homes and dreams for over 65 years.

We are committed to you, our customer. Honored to be recognized by the Alberta New Home Warranty Program for over 30 consecutive years of outstanding customer service, we stand behind our homes and are with you throughout the entire process.

Quality and commitment are built into every Sterling Group home. Unique plans, solid craftsmanship, choice of communities and innovative, environmentally responsible building practices are combined with proven expertise. We believe that by building better homes we are building better communities.

At the Sterling Group, we’ve earned the trust of customers just like you, whom we are proud to acknowledge. We did it by building one home at a time with pride and integrity. We empower our team to provide excellence in customer service.

We invite you to experience our commitment.

Recent Awards

  • H.O.M.E. Awards 2021 – Winner: Best Customer Experience
  • H.O.M.E. Awards 2020 – Winner: Best Customer Experience
  • H.O.M.E. Awards 2018 – Winner: Best Customer Experience
  • H.O.M.E. Awards 2017 – Winner: Best Customer Experience
  • 2014 - New homebuyers choice award - Best overall builder
  • 2014 - New homebuyers choice award - Best in class
  • 2014 - New homebuyers choice award - Regional winner
  • 2013 - Sterling Homes Highest in Customer Satisfaction with Single-Family Home Builders in Calgary.
  • 2011 - Sterling Homes Highest in Customer Satisfaction with Single-Family Home Builders in Calgary.
  • 2009 - Sterling Homes Highest in Customer Satisfaction with Single-Family Home Builders in Calgary.

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Customer Reviews

Click Here To Write A Review
By: Confidential
Jan 2022
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It was move in ready. Any issues have been addressed. Staff has always been friendly and knowledgeable.
By: Confidential
Jan 2022
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Easy to deal with
By: Confidential
Dec 2021
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How I and my girlfriend were treated from day #1. We were treated fairly, respectfully with a no pressure approach.There was quite frankly nothing I can think of, of which we were told no to. Any requests or ideas within reason was always met with a positive response and "abolutely we can do that" or "we can look into this and figure something out response"We got the home we wanted to suit our needs in the style and design best suited to us.Our representative Melissa was above and beyond every step of the way! The Site superintendent Mike also went above and beyond to ensure everything was done to a high quality and standard that was promised!Couldn't be happier with our choice and in just over a month, we still love everything and it still feels so surrreal. It was the better part of a 10 plus month process and it has been fun and the end result has been worth the wait!I brag about our home and Sterling and how we were treated and I highly recommend and commend them at every opportunity
By: Confidential
Dec 2021
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Easy to deal with, quality of work is great!
By: Confidential
Dec 2021
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Certainly the warranty support is very good. Some things could be normal issues but in my opinion others are not. It means the builder needs to allocate more attention to those things (stairs and floor noise, carpet installation). Thanks for try to do the best every time. Hope you keep the good job in the future.
By: Confidential
Dec 2021
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It was easy to customize design and finishes.
By: Confidential
Dec 2021
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I don't have a specific experience, the whole process from walking into the Pacesetter showhome to the day I took ownership (through a pandemic) has been great as this is the first build I have ever done and it has been over 20 years since I purchased a home.
By: Confidential
Dec 2021
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Customer service is very good
By: Confidential
Dec 2021
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Quality work
By: Confidential
Dec 2021
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The staff always treated us like they were genuine in their concern to make it right.
By: Confidential
Dec 2021
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Overall really good customer service.
By: Confidential
Dec 2021
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service - easygoing
By: Confidential
Nov 2021
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Great attention to detail, quality materials, great value, and an excellent solid quick framing erection.
By: Confidential
Nov 2021
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Very friendly and knowledgeable staff
By: Confidential
Nov 2021
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Build process was smooth and very clear. High quality home just as my previous sterling home.
By: Confidential
Nov 2021
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Quick, efficient, lots of service, kind people, schedule time repair convenient
By: Confidential
Nov 2021
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We really enjoyed interacting with and working with the Sterling team! We really want to send a big thank you to Shilo, Mike and Shawn. They have been really great since the beginning. We would not hesitate to build again with the Sterling team!
By: Confidential
Nov 2021
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The warranty that you guys provide and great experience right from step 1.
By: Confidential
Nov 2021
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They answered all our questions with explanations. Easy to communicate with.
By: Confidential
Nov 2021
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The most important thing when building a Home is the Experience. That comes with the customer service provided by the Sterling home professionals. From the start till the year end inspection, it was an excellent top class service provided (Calgary). Especially from Shawn, he is a professional, knowledgeable and friendly person. He has gone above and beyond with the services he provided to us over last year. He is a Gem of Sterling Homes in my view.
By: Confidential
Nov 2021
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Amazing team. Easy to work with and made sure we were happy every step of the way. Highly recommend Sterling!
By: Confidential
Nov 2021
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The quality of my home
By: Confidential
Nov 2021
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The updates during the building
By: Confidential
Oct 2021
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Inspection guy is great
By: Confidential
Oct 2021
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Felt well taken care of the entire year after we purchased the home
By: Confidential
Oct 2021
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We bought a quick possession home. We weren't allowed to change anything in the home. They allowed us to put speaker in the home.
By: Confidential
Oct 2021
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They explain everything if we have issues
By: Confidential
Oct 2021
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The home design
By: Confidential
Oct 2021
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Sales to warranty communication was good compared to other builders. Honest and shared information.
By: Confidential
Oct 2021
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The follow up from the rep that made sure that things were fixed. The ease of dealing with them.
By: Confidential
Oct 2021
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Accommodated my requests in timely manner and with respect
By: Confidential
Oct 2021
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Great people to work with. Very supportive and helpful advices
By: Confidential
Oct 2021
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CourtesyPromotEfficient
By: Confidential
Oct 2021
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Construction site supervisor (Stu) and sales representatives (Ashley and Danielle)
By: Confidential
Oct 2021
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The sales representative was fantastic and knowledgeable - we had met with NuVista prior and the difference was stark. The overall build experience was great, and trades were helpful and friendly.
By: Confidential
Oct 2021
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Customization in the floor plan as we wanted.
By: Confidential
Oct 2021
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Our contacts, Amanda and Mike, were always there to answer our questions in a friendly way. They were always ready to help and give us a tour every time we requested.
By: Confidential
Oct 2021
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Quick to respond with any concerns we’ve had. We dealt primarily with Pamela and Shaun and had no problems.
By: Confidential
Sep 2021
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The quality is good and the pricing of the homes are good.
By: Confidential
Sep 2021
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The overall experience was exceptional from all staff. Very happy with our customer experience with Sterling Homes.
By: Confidential
Sep 2021
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They were helpful
By: Confidential
Sep 2021
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I like all but I like most is my ground floor area,which is kitchen nd living room.
By: Confidential
Sep 2021
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Communication
By: Confidential
Sep 2021
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Our relationship with the show home agent and the building supervisor was great!
By: Confidential
Sep 2021
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The ease of dealing with the builder throughout the last year of owning my home.
By: Confidential
Sep 2021
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Good service
By: Confidential
Sep 2021
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Good
By: Confidential
Sep 2021
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Very friendly and always helpful Team
By: Confidential
Sep 2021
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I loved working with Kelsea, she was so helpful and became a friend to me. Our contractor mike was awesome as well. We love our home and are so happy with how everything turned out. Highly recommend sterling
By: Confidential
Sep 2021
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Check ins.

WARRANTY PROVIDER REVIEW

The Alberta New Home Warranty Program’s rigorous membership criteria ensure that every Builder Member of the Program shares our commitment to performance and professionalism and understands their responsibility to provide remedies for homebuyers when issues arise.
Our Builder Members demonstrate a commitment to customer service and product quality, expertise and experience in the business of homebuilding and the financial capacity to support business activities, all with the backing of sound business plans.