Lenka, our salesperson was very helpful and responded to all our questions. Becky, designer, was knowledgeable, friendly and creative. Ned, site manager was really great as was Brad. Always willing to update us on the construction process and answer questions. Paul, warranty manager was awesome. Friendly with an entertaining personality. He cared about resolving issues and completed quality work in a timely way.

Clear communication and fast response time for all and any queries by the customer service team.

Debra and Lori service and nonie

They did what they said they were going to do. They built it within the time

They did what they said they were going to do. They built it within the time

They did what they said they were going to do. They built it within the time

The location of my home.

Sales team was very helpful. Cory and Nonie were very quick to respond to our queries and Homes by Avi was flexible with a couple of our late requests. Everything went as planned and our home buying experience was smooth.

Sales team

Have completed work timely and regularly send email communication for the next step to follow.

The quality of the job and the details

THe sales agent Reg was friendly and knowledgeable. After care support with Jackie, she was great. Responds quickly and get things resolved

- communication through Avi’s representatives - Avi’s focus on ensuring customer satisfaction

They put the customer first a lot of times.

The service technician from Homes by Avi was great. I did not like the Trail appliances technicians. They gave poor answers and often didn't take me seriously.

Service is good and efficient

My experience is good. I asked a lot of times to do the items not fixed yet. Outside items. Outside wall color.

It was easy we bought out of province easy to communicate with them.

From first day to till last they did very well Susan sales lady they helped a lot, I’m satisfied they’re customer service

I am happy with the final results of my house. I am happy with the initial communication which later was not to up to the mark up on closing.

It was a very satisfying experience, everything was easy and clear, they made me feel like i was taken care of.

The perfect timing and excellent job

Ashley, Kelly, and Sofia were wonderful to work with. I have nothing but good things to say about them and the service we received.

Nice cooperative peoples

What i like the most is their communication skills. They’re very good at communicating with what’s going on, especially Marissa and Mackenzie, they’re very hands on.

Thank you for a great experience and for being there for me and my family:)... and for always being so good to me and helping me in small things and big... all of you mean a lot to me!

Timely response was great and any concerns were addressed.

Seamless process from viewing the home till handover.

overall quality is good

Best customer service and very good material used for home

My Sales People Ashley and Sophie were top notch. Additionally, after experiencing some issues, Kim, from the warranty team ensured the process of getting everything fixed was seamless and well explained. The staff at Avi is very friendly and hands on with their customers which I can appreciate.

thorough communication

THe materials are good

The built the house the way we wanted to be.

Commitment

On time when they promised on the possession date

The construc manager was a highlight. GOod communication, Available and worked with us to fix issues and meet expectations.

There's really nothing to add, everything was a ten for me. I'm really happy.

The team at every step was willing and followed through with not only their own scope but passing to the next in an efficient and friendly way.

Professional sales, designers, and consultants made the purchasing experience excellent. Especially, sales representatives Lenka and Stephanie were very patient in addressing any questions I had.

Straight forward to get the house and set things up.

WHen the house was under construction we were getting regular updates.

THe finished product

They were good but maybe my property manager knows even better than me.

Working with Reg, Amy and Will. They made this a successful experience.

Gary was amazing! and Casie so kind! they were available for any questions at any time! The interior team was pretty disorganized and extremely slow but when communicated, to the point and professional to make up for it. But just shouldn't promise couple weeks and then not heard from for 10, little check ins of "we are working on it" would be appreciated. Even when others were not responding Gary would be ok with anything run by him and would always hear back within 24 hours. The updates were appreciated but as I live near by and would check up on it myself 3 times a week, I would notice stages would be completed when the email would say starting. On inspection day a good 20% at least of the house was not done when I am a strong believer that you go through the entire house when the entire house is complete? and from the possession 3 days later, it looked like little was done. All the employees and trades people were so friendly and just doing their job and appreciate their hard work, just poor time management of scheduling I guess? even when we found out on possession day that the flooring was stolen and that's why everything was pushed back, but little reasoning very late into the game. Andy came and was very professional and still made it seem like they appreciated my business that helped. overall just little disappointing to be paying almost 1 million dollars and over half in cash to kinda have a crash landing in the end. And although we left and gave more time to clean as they were still painting and drilling when we got the keys, you could tell the kitchen and marble floors especially were quickly, half asses done. Luckily Will and Kim have been so patient with all my questions as i have never done any of this before and don't know the first thing about what is standard or not and they have answered every email, phone call and message so quickly and professional but caring. We appreciated a different person coming in each day to fix or work on something the first 2 weeks we moved in, but it is good my partner is home every morning or else i don't know how well all that would have gone. As we were told to leave a key at the show home for people to come and go but once someone did mention they couldn't get to it or didn't even know we did that, so maybe little more communication for that service if someone else needs it ? our trades day with Kim went great and he was amazing with everyone and walking around the home with us about more and what to already include in the 3 months. Although since then we haven't heard to much more about what's still schedule to happen if anything i guess? and still haven't heard about the plan for the kitchen and when that may take place and how . Which hopefully will go smoothly and able to make the entire walk flush, as for the fridge I am already little disappointed in Taylor and myself for the entire mishap. I appreciated Andy getting to the bottom of the conversation with margo at Trail and i guess it is a big story of "she said, she said". But also Taylor should have noticed and realized, as well me, that it didn't come with water when that was my biggest, #1 concern and why I didn't go with a water filter system either because that was my top item for the entire kitchen, let alone house and if Taylor was working for us and in our best interest, let alone be the most expensive thing we selected in the entire house, both of us should have talked about it further. As it seems funny and embarrassing now to put for example a britta water filter in the 10k+ fridge . So hopefully once the fridge wall it all fixed and flush and they are able to finish putting the rest of the fridge together it will feel little better. Sorry if this all sounds horrible because it wasn't all bad all thanks to Andy, Will and big time Kim and how personable and empathetic they were for everything and how on top of everything they were in the moment and days after that they really picked up the pieces and made the experience better. In a way couldn't think about it going any other way as its great to know a handful of helpful guys to ask questions to when you need to .

The sales team was my most liked experience with Avi. Reg and Amy were there throughout the whole process and answered all of our questions in a timely manner. They suggested options for the house that we would have never thought of and things we don't need or would be cheaper to do after the procession.

The entire experience with Homes by Avi has been wonderful. Quality home and best price.

Very professional services provided by Ashley. She is extremely helpful with the onboarding process.

So far great experience. I wish the house had been a bit cleaner on posession but it was easy to clean because it was empty. I wish the customer care process had been explained better