Encore Master Builder

www.encorehomes.ca

Corporate Head Office

11344-119 Street
Edmonton, AB
T5G 2X4

T (780) 472-8362
F (780) 472-8343

Overall Customer Reviews

7.8 Stars Rating

501 Customer Reviews

Click Here To Write A Review

Profile

Encore Homes Ltd. was incorporated in Edmonton on Jan. 16, 1985 under the Alberta Business Corporations Act. The founding directors of the company were Doug and Linda Hoffman.

As president, Doug Hoffman focused the company operations on providing affordable homes of value to the Edmonton Metro housing market. The company slogan “Expect to be Impressed” has become the guiding principle in how operations are managed.

Since 1985, Encore has successfully built and sold over 1,000 homes in Edmonton and the surround communities, one at a time, to satisfied home buyers. Encore has been a member in good standing with the Alberta New Home Warranty Program since inception and has not experienced any unresolved claims or conciliation’s during its membership.

Recent Awards

H.O.M.E. Awards 2021 – Winner: Builder of Choice
2012 Finalist - CHBA Awards of Excellence - Best Multi Family Townhouse or Duplex (over $425,000 including lot) Sapphire A Model
2011 Winner - CHBA Awards of Excellence - Best Single Family Home without Attached Garage (Under $224,999)* Bridgeport C Model
2011 Finalist - CHBA Awards of Excellence - Best Single Family Home -Two Storey with Attached Garage ($270,00 to $299,999)
2011 Finalist - CHBA Awards of Excellence - Builder of the Year -Single Family Small Volume
2002 Annual Customer Choice Award - Finalist
2002 Annual Service Awards from the Alberta New Home Warranty Program

Communities

Customer Reviews

Click Here To Write A Review

By: Confidential

Apr 2024

They have excellent staff. They are nice, friendly and knowledgeable. They do everything to make sure I am happy.

By: Confidential

Feb 2024

Prompt response to inquiries and open communication

By: Confidential

Feb 2024

We love how personable, approachable and genuinely concerned your team is about our satisfaction with our home. Kim, Curtis and Nolan are such a pleasure to do business with, and when circumstances align for us we would definitely like to move forward with another Encore build.

By: Confidential

Jan 2024

Professionalism and regular communication.

By: Confidential

Dec 2023

Very professional in every way

By: Confidential

Dec 2023

Nolan is amazing, quick to respond takes his job serious very accountable very trustworthy and makes all clients feel comfortable

By: Confidential

Oct 2023

Nolan was great to deal with! The house seems to be built well ( Except for your Tile guy)

By: Confidential

Aug 2023

Kim's a gem

By: Confidential

Jul 2023

Friendly and quick to resolve any issues. Quality.

By: Confidential

May 2023

I appreciate the timely responses from all those involved when we have questions. As well personable, friendly, timely and contractors ensured that items needing tending to were completed well

By: Confidential

Mar 2023

They are very friendly. Especially Nolan, he is very friendly and helpful. He hear our concerns and helps to resolve the problems even it's so tiny. When he fix some things he will always make sure that the place is cleaned. We really appreciate his friendliness and commitment.

By: Confidential

Nov 2022

No major problems, Nolan is always courteous and very helpful.

By: Confidential

Nov 2022

Took our concerns seriously and resolved them quite quickly. Nolan was very friendly, professional and respectful about our concerns.

By: Confidential

Oct 2022

Very Nice people to work with.

By: Confidential

Oct 2022

Promptness of response to inquiriesHandover and follow up with post-occupancy repairs

By: Confidential

Oct 2022

Kind accommodating patient staff and Mike is a great salesman.. All of my questions were answered fast. And the main office staff was willing to accommodate and work with me To help In any way Possible

By: Confidential

Sep 2022

The quality of the product overall and the follow up service.

By: Confidential

Sep 2022

Really Good follow up process and items were actioned appropriately.

By: Confidential

Sep 2022

Thay have a good job than at my house

By: Confidential

Aug 2022

All good

By: Confidential

Jul 2022

Nolan was very accommodating and helpful in answering any questions we had at any time

By: Confidential

Jun 2022

Friendly. Organized timeline with steps from purchase to move-in clearly explained.

By: Confidential

May 2022

They were fast in case there is major repair and Nolan is easy to reach out I hope it will not change. Continue to your good service and more success.

By: Confidential

May 2022

Very friendly and willingness to adjust to my very frequent requests

By: Confidential

Feb 2022

In our experience we are very satisfied with Encore master builder.

By: Confidential

Feb 2022

Felt appreciated

By: Confidential

Jan 2022

The clear & prompt communication and attention to detail & deficiencies has been outstanding. I did not build from scratch but bought an existing spec home so the questions pertaining to the building process do not really apply. I am very happy with both the home & the level of service received, thus far, from encore and would not hesitate to recommend them.

By: Confidential

Dec 2021

After sale service ( especially Mr Nolan who is doing a very good job )

By: Confidential

Dec 2021

All the staff were always very responsive and very prompt in their responses.

By: Confidential

Dec 2021

Excellent communication and appreciated having access to the home throughout the process

By: Confidential

Dec 2021

Communication was good and for the most part things where resolved in a timely manner. Pleasant staff to work with.

By: Confidential

Dec 2021

We were concerned with the garage door position (different from blueprint). Both the President and vice-president met with us at the house which shows their commitment to customer satisfaction. They altered the door to our satisfaction.Nolan was very conscientious in the end-product and followed through with any needed changes, most before possession, but all within days of possession.

By: Confidential

Oct 2021

I always felt as though we had chosen a good builder. No matter who we dealt with, from the folks at Trail appliances to our own lawyers, we consistently heard that Encore was one of the best builders in terms of craftsmanship and professionalism. We never felt as though we were being ripped off – we've heard nightmare stories from other people who built new homes and are thankful for the great experience with Encore.

By: Confidential

Oct 2021

We have been very impressed by the level of responsiveness and integrity of the team at Encore. Every single member of the team (Kim, Curtis, Nolan, Alicia, Kevin, Manuel) were so warmly professional did everything they could to support us. With a project as big as building a house, you expect to have a few hiccups here and there - and of course there was a few things (such us the City not approving our plans for the original site we bought!) but Encore consistently sought to find solutions to those problems. They made it way way easier and more delightful then I would have ever imagined. Thank-you all for this experience.

By: Confidential

Aug 2021

I looked at others and this builder has a quality build.

By: Confidential

Aug 2021

Nolan was very professional & helpful. We also liked the quality of the material in the home.

By: Confidential

Jun 2021

Level of professionalism and willingness to resolve issues

By: Confidential

Apr 2021

Customer service is great and quality of the house

By: Confidential

Apr 2021

The thing that I liked most about my experience with encore master builder is their communication and quality of work.

By: Confidential

Mar 2021

Very professional, fast response

By: Confidential

Feb 2021

It was an easy purchase and everyone was great

By: Confidential

Dec 2020

Communication, and professionalism.

By: Confidential

Dec 2020

Representative was easy to work with and organized job was done in timely manner.

By: Confidential

Dec 2020

The staff (all of them!) are awesome.

By: Confidential

Dec 2020

Quick responses for my concerns also the open policy to talk anyone at any level. Very easy to talk to all involved.

By: Confidential

Nov 2020

Nolan was very professional and easy going. Was impressed with how he explained everything relating the the home and he took his time. We were not rushed at all!

By: Confidential

Nov 2020

Very kind and helpful people , especially Kim ??

By: Confidential

Oct 2020

Open communication over outstanding service items.

By: Confidential

Oct 2020

I feel that Encore team have been great - friendly and professional and trustworthy. The possession date was later than we originally hoped for but I believe that this was outside their control - however, they kept us informed and the delay was understandable given these unusual circumstances. They're just honourable people.

By: Confidential

Oct 2020

Good quality & workmanship.

The Home Owner Mark of Excellence (H.O.M.E.) is an independent certification program created by CustomerInsight^TM and based solely on the voice of the customer. All scores and ratings are from real home owners, just like you. Winners are calculated solely from home owner feedback surveys. No industry judges or panels, just customer feedback. Learn more

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