Corporate Head Office

11344-119 Street
Edmonton, AB
T5G 2X4


T (780) 472-8362
F (780) 472-8343

Overall Customer Reviews

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7.7 Stars Rating
440 Customer Reviews
Click Here To Write A Review

Profile

Encore Homes Ltd. was incorporated in Edmonton on Jan. 16, 1985 under the Alberta Business Corporations Act. The founding directors of the company were Doug and Linda Hoffman.

As president, Doug Hoffman focused the company operations on providing affordable homes of value to the Edmonton Metro housing market. The company slogan “Expect to be Impressed” has become the guiding principle in how operations are managed.

Since 1985, Encore has successfully built and sold over 1,000 homes in Edmonton and the surround communities, one at a time, to satisfied home buyers. Encore has been a member in good standing with the Alberta New Home Warranty Program since inception and has not experienced any unresolved claims or conciliation’s during its membership.

Recent Awards

  • H.O.M.E. Awards 2021 – Winner: Builder of Choice
  • 2012 Finalist - CHBA Awards of Excellence - Best Multi Family Townhouse or Duplex (over $425,000 including lot) Sapphire A Model
  • 2011 Winner - CHBA Awards of Excellence - Best Single Family Home without Attached Garage (Under $224,999)* Bridgeport C Model
  • 2011 Finalist - CHBA Awards of Excellence - Best Single Family Home -Two Storey with Attached Garage ($270,00 to $299,999)
  • 2011 Finalist - CHBA Awards of Excellence - Builder of the Year -Single Family Small Volume
  • 2002 Annual Customer Choice Award - Finalist
  • 2002 Annual Service Awards from the Alberta New Home Warranty Program

Communities







Customer Reviews

Click Here To Write A Review
By: Confidential
Dec 2021
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After sale service ( especially Mr Nolan who is doing a very good job )
By: Confidential
Dec 2021
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All the staff were always very responsive and very prompt in their responses.
By: Confidential
Dec 2021
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Excellent communication and appreciated having access to the home throughout the process
By: Confidential
Dec 2021
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Communication was good and for the most part things where resolved in a timely manner. Pleasant staff to work with.
By: Confidential
Dec 2021
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We were concerned with the garage door position (different from blueprint). Both the President and vice-president met with us at the house which shows their commitment to customer satisfaction. They altered the door to our satisfaction.Nolan was very conscientious in the end-product and followed through with any needed changes, most before possession, but all within days of possession.
By: Confidential
Oct 2021
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I always felt as though we had chosen a good builder. No matter who we dealt with, from the folks at Trail appliances to our own lawyers, we consistently heard that Encore was one of the best builders in terms of craftsmanship and professionalism. We never felt as though we were being ripped off – we've heard nightmare stories from other people who built new homes and are thankful for the great experience with Encore.
By: Confidential
Oct 2021
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We have been very impressed by the level of responsiveness and integrity of the team at Encore. Every single member of the team (Kim, Curtis, Nolan, Alicia, Kevin, Manuel) were so warmly professional did everything they could to support us. With a project as big as building a house, you expect to have a few hiccups here and there - and of course there was a few things (such us the City not approving our plans for the original site we bought!) but Encore consistently sought to find solutions to those problems. They made it way way easier and more delightful then I would have ever imagined. Thank-you all for this experience.
By: Confidential
Aug 2021
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I looked at others and this builder has a quality build.
By: Confidential
Aug 2021
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Nolan was very professional & helpful. We also liked the quality of the material in the home.
By: Confidential
Jun 2021
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Level of professionalism and willingness to resolve issues
By: Confidential
Apr 2021
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Customer service is great and quality of the house
By: Confidential
Apr 2021
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The thing that I liked most about my experience with encore master builder is their communication and quality of work.
By: Confidential
Mar 2021
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Very professional, fast response
By: Confidential
Feb 2021
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It was an easy purchase and everyone was great
By: Confidential
Dec 2020
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Communication, and professionalism.
By: Confidential
Dec 2020
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Representative was easy to work with and organized job was done in timely manner.
By: Confidential
Dec 2020
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The staff (all of them!) are awesome.
By: Confidential
Dec 2020
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Quick responses for my concerns also the open policy to talk anyone at any level. Very easy to talk to all involved.
By: Confidential
Nov 2020
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Nolan was very professional and easy going. Was impressed with how he explained everything relating the the home and he took his time. We were not rushed at all!
By: Confidential
Nov 2020
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Very kind and helpful people , especially Kim ??
By: Confidential
Oct 2020
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Open communication over outstanding service items.
By: Confidential
Oct 2020
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I feel that Encore team have been great - friendly and professional and trustworthy. The possession date was later than we originally hoped for but I believe that this was outside their control - however, they kept us informed and the delay was understandable given these unusual circumstances. They're just honourable people.
By: Confidential
Oct 2020
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Good quality & workmanship.
By: Confidential
Oct 2020
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Our questions and inquiries are always answered immediately.
By: Confidential
Aug 2020
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Helpful and friendly staff! My house has had very few issues within the first year as well.
By: Confidential
Aug 2020
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Good Quality of House. Excellent Service..
By: Confidential
Jul 2020
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The staff :)
By: Confidential
Jul 2020
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They were precise about there ideas but as a suggestion plz try n think from a customers point of view too . Eg when u show wall colour on cards it’s quite different than what u get on the wall. Also when u show a flooring for bathroom plz specify that there would be no pattern .
By: Confidential
May 2020
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Between Curtis and Kim they made the process pretty seamless
By: Confidential
May 2020
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No comment
By: Confidential
May 2020
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Quick response
By: Confidential
Apr 2020
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Flexibility with floorplans
By: Confidential
Apr 2020
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Nolan was great
By: Confidential
Feb 2020
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I feel that Encore master builder is one of the top notch builders in the Edmonton/ St Albert area. They have higher standards, use quality materials and value the customers they have. They pay attention to detail and don’t cut corners. My experience had been nothing by exceptional! I’m very thankful and blessed that Encore Master Builder fell into my life when they did!
By: Confidential
Feb 2020
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on time on target
By: Confidential
Feb 2020
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My experience was amazing. I highly recommend Encore Master Builder. All staff I dealt with were very kind and helpful.
By: Confidential
Feb 2020
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the openness and forwardness through the president Kevin who ensured we were very impressed and satisfied with the final outcomes.
By: Confidential
Feb 2020
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The interaction from all departments. Communication all around was great.
By: Confidential
Jan 2020
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Customer service
By: Confidential
Dec 2019
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The respect and patience they had for us as clients, from picking which home style we preferred to dealing with the paper work that worked around our schedule.
By: Confidential
Dec 2019
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I love our home and I am happy with our experience with Curtis Knott, Justin MacKenzie and Nolan Reinhart. We are truly grateful!
By: Confidential
Dec 2019
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Packaged deal
By: Confidential
Nov 2019
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our salesman is easy to deal with. He was upfront. He was the reason we bought the house. The guy who did the walk through with us very good and honest
By: Confidential
Nov 2019
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They are very experienced. Doing a custom build outside of there usual homes went very well.
By: Confidential
Oct 2019
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Quality workmanship.
By: Confidential
Sep 2019
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Our service manager, Nolan, was amazing! He took time to make sure our issues were addressed in a timely manner.
By: Confidential
Sep 2019
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the customer service. I get email back quickly.
By: Confidential
Aug 2019
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The pre-occupancy walkthrough was informative and very valuable!
By: Confidential
Aug 2019
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Very personable employees. Great knowledge about the home and able to help out with small issues. Most problems they were able to walk us through how to fix and didn't have to wait on anyone to come do it.
By: Confidential
Aug 2019
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The home and the customer service experience