Empire Texas – H.O.M.E

empirecommunities.com/houston

Corporate Head Office

10235 West Little York, Suite 300
Houston, Texas
77040
T 713-896-8542

Overall Customer Reviews

7.8 Stars Rating

1309 Customer Reviews

Click Here To Write A Review

Profile

Texas Profile: After years of slowly growing our footprint, we can proudly say that we now operate in two countries, seven regions and ninety communities. We have built more than 28,000 homes over the past 25+ years. We’re building new homes in Houston, Austin and San Antonio, Texas; Atlanta, Georgia; North Carolina; South Carolina; and Toronto, Ontario, Canada. By growing slowly, we have been able to maintain the family-owned-and-operated feel that’s grounded by our core values. As one of North America’s largest private homebuilders, our goal is to continue to grow, innovate and create some of the best communities to live in.

Recent Awards

2021 STAR Awards – Volume Builder Grand Award
2020 GHBA Volume Builder of the Year

Communities

Customer Reviews

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By: Archer Morales

Nov 2021

Our construction manager Bill went and still does above and beyond to make us happy and has made sure anything that needed to be done was done in a timely matter!! We truly appreciate his kindness and always cheerful attitude??

By: Confidential

Nov 2021

Construction manager is very nice and responsive.

By: Rob

Nov 2021

Greg Vaughan was amazing.

By: Luis Gabriel

Nov 2021

Sales Constultant-Edwena- courteous and helpful. Building contact -- Jesse one of the most knowledgeable builder contacts worked with/stays on top of everything

By: Sherman N.

Nov 2021

Alejandro went above and beyond to keep us updated and on track.

By: Kevin Michael

Nov 2021

Diane and Matts empathy and helpfulness.

By: Bradley

Nov 2021

Transparent and enjoyable interaction with representative and supervisor.

By: Paul David Arturo

Nov 2021

Title, sales rep communication: connection-Dorian Perez was amazing!

By: Austin

Nov 2021

Ellie was great!!

By: Aaron

Nov 2021

Great quality work, personable, responsive.

By: Demetria

Nov 2021

Bill (Project Manager) absolutely phenomenal.

By: Willis

Nov 2021

Updates on progress, willingness to correct deffects.

By: Kathey

Nov 2021

All of the above -- I never had to worry - not once they care about customer satisfaction.

By: William L.

Nov 2021

Honest and Direct communications.

By: Mary Anne N

Nov 2021

Greg and Cameron...

By: Heidi

Nov 2021

The very end was excellent! Up till then it was horrible!

By: Mark

Nov 2021

Great communication with frequent updates

By: Richard Edward

Nov 2021

Professionalism.

By: Lessie Warner Sutherland

Nov 2021

Very responsive. Good customer service.

By: Brett

Nov 2021

Knowledge, skills and ability..

By: Taylor

Nov 2021

Sales consultant-Cassie

By: Derek

Nov 2021

Our sales consultant, Vanessa, has been very knowledgeable and able to guide us through the process relatively smoothly. Our construction manager, Mark, is also very knowledgeable and very concerned with getting the build done correctly.

By: Christopher

Nov 2021

Both Michelle and John have been extremely transparent and helpful so far during the experience. We may not have been given the responses we were looking for, but they have not sugarcoated anything during the process so far. I truly feel as they want to make sure they build us the best house possible.

By: Jean

Nov 2021

Greatly presented and they worked with me to get the house.

By: Alba Lidia

Oct 2021

Al principio me senti un poco abrumada por que no habia nadie que hablara espanol y temia hacer una mala compra o no comprender del todo pero mi realtor nos acompano en todo el proceso y fue mas facil, la persona que nos atendio en Empire fue muy paciente al momento de explicar todo.

By: Katherine

Oct 2021

The were knowledgeable and comforting. They explain a lot of things while building.

By: Mario

Oct 2021

The service is great no complaints

By: Irma Jean

Oct 2021

We liked everything

By: Violeta

Oct 2021

Communication every week and updates.

By: Paul

Oct 2021

Updates

By: Stephane

Oct 2021

Matt was great.

By: Geraldo

Oct 2021

Attentive and communcative.

By: Confidential

Oct 2021

The communication!

By: Brittany

Oct 2021

Customer Service

By: Morten

Oct 2021

Good communication.

By: Confidential

Sep 2021

Our new construction manager has done an outstanding job. Thomas has been great to work with.

By: Jimmy Ming

Sep 2021

Enjoyed working with Natalie Gold and Holly Montalbano, they were responsive to our questions and needs.

By: Ryan

Sep 2021

Good communication with Jeane was outstanding.

By: Derrick

Sep 2021

Kitchen and bedroom.

By: David

Sep 2021

Sales Rep - Kortney Carter was exceptional ! :)

By: Manda

Sep 2021

Ashley's communication was great, she made us feel comfortable, she was very approachable at all times.

By: Morten

Sep 2021

That we were well informed about the process and we have been maintaining a good level of communication

By: Louis

Sep 2021

Quick response

By: Nicole

Sep 2021

The location

By: Billy

Sep 2021

We love the area and the new house.

By: Avani

Sep 2021

Sales experience

By: Jonathan

Sep 2021

The end of it when it was done and moving in. Sales person was nice and answered a lot of my questions.

By: Confidential

Sep 2021

Diane is always keeping me up to date on everything happening with my home. I feel no need to follow up and "babysit" to make sure things are getting done on time. She is great!

By: Steffen

Sep 2021

Follow ups and quick response by Sales person Jay Brown.

By: Myles

Sep 2021

Easy communication and being included in it all.

The Home Owner Mark of Excellence (H.O.M.E.) is an independent certification program created by CustomerInsight^TM and based solely on the voice of the customer. All scores and ratings are from real home owners, just like you. Winners are calculated solely from home owner feedback surveys. No industry judges or panels, just customer feedback. Learn more

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