Corporate Head Office

10235 West Little York, Suite 300
Houston, Texas
77040
T 713-896-8542

Overall Customer Reviews

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7.9 Stars Rating
3273 Customer Reviews
Click Here To Write A Review

Profile

Texas Profile: After years of slowly growing our footprint, we can proudly say that we now operate in two countries, seven regions and ninety communities. We have built more than 28,000 homes over the past 25+ years. We’re building new homes in Houston, Austin and San Antonio, Texas; Atlanta, Georgia; North Carolina; South Carolina; and Toronto, Ontario, Canada. By growing slowly, we have been able to maintain the family-owned-and-operated feel that’s grounded by our core values. As one of North America’s largest private homebuilders, our goal is to continue to grow, innovate and create some of the best communities to live in.

Recent Awards

  • H.O.M.E. Awards 2022 – Winner: Best Customer Experience
  • 2021 STAR Awards – Volume Builder Grand Award
  • 2020 GHBA Volume Builder of the Year

Communities









Customer Reviews

Click Here To Write A Review
By: Bryan Adalberto
Jun 2025
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Enjoyed everyone involved, from our salesperson Andy, to the builder Miles, and the warranty rep Eric, all have made this a smooth process and each one of them has gone beyond one way or another.
By: Confidential
Jun 2025
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Excellent communications
By: Christopher
Jun 2025
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The quality and attention to detail.
By: Confidential
Jun 2025
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How friendly and attentive the Empire staff has been.
By: Jon
Jun 2025
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Great communication.
By: Austin
Jun 2025
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Everyone is extremely responsive every step of the way. Truly grateful for the Empire team.
By: Confidential
Jun 2025
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The speed of fixing things and the quality of service.
By: Gerardo
Jun 2025
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Nice floor plans. SP communication satisfied.
By: Confidential
Jun 2025
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They were informative and communicative.
By: Jovanny D.
May 2025
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They were attentive to all of our needs.
By: Shenita
May 2025
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Made the experience less stressful.
By: George
May 2025
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Friendly, to the point and got it done
By: Jeffrey
May 2025
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Maryanna and Peyton were very professional and responsive.
By: Veronica
May 2025
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My first time buying a home. They made everyone so easy and felt relief.
By: Georgia
May 2025
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Dmitriy
By: Confidential
May 2025
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Willingness to meet our needs even if it was not a typical request.
By: Confidential
May 2025
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Ready and willing to help, even after closing!
By: Megan
May 2025
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Customer service 10/10.
By: Chantola
May 2025
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Miles took care of us with questions and address any issues we had.
By: Confidential
May 2025
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I love the way Daniel took the time to show my husband and I everything we wanted and needed to know about this beautiful home of ours.
By: Confidential
May 2025
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Prompt answers to calls and questions
By: Joshua S
May 2025
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Communication.
By: Lorene
May 2025
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Matt and Grey were very conscientious of my needs and concerns.
By: Kevin DeWayne
May 2025
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The professionalism & communication with Mack.
By: Confidential
May 2025
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Community and semices.
By: Joshua
May 2025
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Communication.
By: Derek
May 2025
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The communication was great during process.
By: Jason
May 2025
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Everyone was happy to help and go above and beyond.
By: Confidential
May 2025
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Really helpful and accommodating our needs with closing dates.
By: Confidential
May 2025
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How fast and kind everyone was.
By: Susan
May 2025
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Excellent overall professionalism and communication, quick replies, customer service.
By: Leonel
May 2025
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Experience with builder and Empire representatives. Their follow through meant everything.
By: Shavon
Apr 2025
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There we're no additional drama in the paperwork.
By: Cameron Rayburn
Apr 2025
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Follow up and communication. Ease of submitting requests
By: Bradley
Apr 2025
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Communication.
By: Megan
Apr 2025
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Incredibly easy close, swift and easy.
By: Timothy D.
Apr 2025
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Great service by Kim and Felix
By: Manjinder S
Apr 2025
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Great! Thanks to Steve
By: Jason
Apr 2025
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Carolyn has represented Empire well and is the best part of it.
By: Bradley
Apr 2025
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Once recognizing that we were fond of multiple floor plans, Robby Buish partnered with us to understand our thought process on buying a new home, offer sound advice, and match our cadence once we were ready to buy. He carried that partnership over to James Womac who led the way on construction through an aggressive closing schedule. We could quickly tell that James prefers to lead with a quality first approach. The team is full of rockstars.
By: Stephen
Apr 2025
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Knowledgeable and experienced employees.
By: Daniel
Apr 2025
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Robby and Dimitri great customer service.
By: Stephen
Apr 2025
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Timeliness
By: Confidential
Apr 2025
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Friendly people
By: Johnny
Apr 2025
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Friendliness of the employees, and knowledge of the homes.
By: Larry
Apr 2025
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Prompt response
By: Confidential
Apr 2025
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Staff.
By: Confidential
Apr 2025
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Super detailed explanation, constant follow ups, clear and fast communication.
By: Confidential
Apr 2025
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Meet expectations.
By: Confidential
Apr 2025
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Nice people.

The Home Owner Mark of Excellence (H.O.M.E.) is an independent certification program created by CustomerInsightTM and based solely on the voice of the customer. All scores and ratings are from real home owners, just like you. Winners are calculated solely from home owner feedback surveys. No industry judges or panels, just customer feedback. Learn more

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