Corporate Head Office

10235 West Little York, Suite 300
Houston, Texas
77040
T 713-896-8542

Overall Customer Reviews

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7.7 Stars Rating
1674 Customer Reviews
Click Here To Write A Review

Profile

Texas Profile: After years of slowly growing our footprint, we can proudly say that we now operate in two countries, seven regions and ninety communities. We have built more than 28,000 homes over the past 25+ years. We’re building new homes in Houston, Austin and San Antonio, Texas; Atlanta, Georgia; North Carolina; South Carolina; and Toronto, Ontario, Canada. By growing slowly, we have been able to maintain the family-owned-and-operated feel that’s grounded by our core values. As one of North America’s largest private homebuilders, our goal is to continue to grow, innovate and create some of the best communities to live in.

Recent Awards

  • 2021 STAR Awards – Volume Builder Grand Award
  • 2020 GHBA Volume Builder of the Year

Communities









Customer Reviews

Click Here To Write A Review
By: Wayne
Jun 2022
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Jaime Naff and her experience and dedication.
By: Confidential
Jun 2022
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Sales agent Brandi was awesome.
By: Jeremy
Jun 2022
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The process is well organized and efficient.
By: Confidential
Jun 2022
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Working with Larry Schuler & Matt Schiller.
By: Conner
Jun 2022
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Design center selections turning out to be excellent (good help).
By: Laurie
Jun 2022
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Even with COVID- I think overall my experience was good. I did have good contact with folks, had timely responses. The warranty items were addressed amazingly quick (still have 3 outstanding). I feel like everyone i came in contact with was friendly and helpful.
By: Christy
Jun 2022
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Customer Service from Jaime Naff!!! Cannot say enough good about Jaime!! Jamie & Mark were awesome!!
By: Confidential
Jun 2022
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Construction manager accountability and honesty.
By: Yuri Zambenedetti
Jun 2022
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Paul is always responsive and helps to understand the repairs
By: Confidential
Jun 2022
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The communication.
By: Mary Anne
May 2022
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Although i am not complete, the weekly updates are great.
By: Confidential
May 2022
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The Sales consuntant Ms. Cassie is very responsive and really walk us all the way.. there are bumps but we are guided.. the building process is so long because of changes in the builder manager but we cant control that part
By: Sandra Dianne
May 2022
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Matt was very responsive. The remaining issue with the stairs landing not settled and creeking was reported to John months ago. I was asked to wait because if would probably go away after the weather changed. Hasn't happened.
By: Augustine
May 2022
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Courtney has done a great job, helping and facilitating our needs for home purchase.
By: Confidential
May 2022
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Response time was good, no hassle.
By: Confidential
May 2022
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Same, the turn around process and follow up on any concerns as well as going the extra mile to make sure I was satisfied with any work.
By: Desiree
May 2022
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Lauren was very informative and helpful.
By: Timothy
May 2022
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One of the things I liked most was being able to pick our colors, etc at the Design Center. This was a fun experience since we've never had a home built before. I also like being kept in the loop with the build process.
By: Morgan James
May 2022
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Friendliness, quickness is responses from warranty requests, and follow up to ensure 3rd part appointments were completed.
By: Confidential
May 2022
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The overall service - getting updates on our home and our sales representative being helpful and friendly
By: Confidential
May 2022
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They normally came out within a week or 2 weeks pleased with that.
By: Jessica
May 2022
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The trust developed with the sale agent and personnel, I enjoyed their support!
By: Matthew
May 2022
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Quality of work. Good experience.
By: Confidential
May 2022
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Seeing project come to life, and the design appointment.
By: Sarah
May 2022
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Both Larry and Matt were great at communicating.
By: Timothy
May 2022
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The people Edwina & Robert were spot on for everything!
By: Alice
May 2022
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I get the house I wanted.
By: Michael
May 2022
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The Home.
By: Adel
May 2022
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The communication has been always excellent.
By: William
May 2022
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Kortney Carter -- Friendly, great communication.
By: Brandon
May 2022
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The direct answers, and I felt secure throughout.
By: Confidential
May 2022
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Good communication.
By: Casey
Apr 2022
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Ethan. Very transparent and hard working.
By: Confidential
Apr 2022
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I like that I'm getting steady updates on everything going on with the house
By: Wayne
Apr 2022
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Jaime Naff (Sales Rep) and that we’ve been given a new PM (Peyton)
By: Humberto
Apr 2022
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Friendly knowledgeable.
By: Confidential
Apr 2022
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Excellent customer service.
By: Confidential
Apr 2022
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The sales agent was very helpful.
By: Kenton
Apr 2022
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Very friendly community.
By: Harsh
Apr 2022
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Great people who are happy to be with Empire.
By: Justin M.
Apr 2022
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Friendly and knowledgeable.
By: Lori
Apr 2022
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We were extremely satisfied with the service provided by Empire Communities.
By: Farogh
Apr 2022
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The people.
By: Edward Perry
Apr 2022
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Friendly people.
By: Caitriana
Apr 2022
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Wonderful people to work with and seemed to truly care.
By: Kevin
Apr 2022
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The non-stop communication to keep me informed and up to date whether it was good or bad news, I was still contacted.
By: Daniel
Apr 2022
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Working with and establishing a relationship with Ms Ellie Rodriguez and the title/mortgage people made the process easy and comforting.
By: Jorge
Mar 2022
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Communication and warm interactions with representative.
By: Paul
Mar 2022
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If we had an issue or question, they got back to us quickly. they went above and beyond and made sure this process was smooth for us as first time home buyers.
By: Julian
Mar 2022
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The open line of Communication

The Home Owner Mark of Excellence (H.O.M.E.) is an independent certification program created by CustomerInsightTM and based solely on the voice of the customer. All scores and ratings are from real home owners, just like you. Winners are calculated solely from home owner feedback surveys. No industry judges or panels, just customer feedback. Learn more

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