Empire Texas – H.O.M.E

empirehomes.com/houston

Corporate Head Office

10235 West Little York, Suite 300
Houston, Texas
77040
T 713-896-8542

Overall Customer Reviews

8.0 Stars Rating

3475 Customer Reviews

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Profile

Texas Profile: After years of slowly growing our footprint, we can proudly say that we now operate in two countries, seven regions and ninety communities. We have built more than 28,000 homes over the past 25+ years. We’re building new homes in Houston, Austin and San Antonio, Texas; Atlanta, Georgia; North Carolina; South Carolina; and Toronto, Ontario, Canada. By growing slowly, we have been able to maintain the family-owned-and-operated feel that’s grounded by our core values. As one of North America’s largest private homebuilders, our goal is to continue to grow, innovate and create some of the best communities to live in.

Recent Awards

H.O.M.E. Awards 2022 – Winner: Best Customer Experience
2021 STAR Awards – Volume Builder Grand Award
2020 GHBA Volume Builder of the Year

Communities

Customer Reviews

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By: Confidential

Nov 2025

Simple communication

By: Renee

Nov 2025

Th responsiveness of Greg and Cameron was excellent.

By: Dustin

Nov 2025

Great communication, easy people to work with, and the house was built in great timing!

By: Confidential

Nov 2025

Friendly staff and flexibility with overall services.

By: Christina

Nov 2025

Working with Greg and Cameron.

By: Confidential

Nov 2025

Very timely responses. Great help with mortgage.

By: Eduardo

Nov 2025

Matt Schiller construction manager was really informative in guiding us through the process.

By: Anthony

Nov 2025

Sales force knowledge and construction supt. explaining features in the home. Also fixing any punchouts before closing.

By: Luis

Nov 2025

The entire process.

By: German

Nov 2025

A great opportunity and the best person

By: Kyle

Nov 2025

Brent was very helpful and knowledgeable.

By: Confidential

Nov 2025

How smooth the process was.

By: Lewis

Nov 2025

Everything was good, from buying to service!

By: Latanya

Oct 2025

Everything

By: Confidential

Oct 2025

Floor plan and design.

By: Confidential

Oct 2025

The product of the home.

By: Garrett

Oct 2025

I felt heard and listened to by Maryann and Peyton. They are the face of your brand.

By: Vernon

Oct 2025

Everyone has been friendly, knowledgeable, everything was as promised when promised.

By: Confidential

Oct 2025

Great service by Maryann & Ryan; very prompt, open for addressing our issues.

By: Gabriel

Oct 2025

How fast everyone responded to my questions.

By: Luis

Oct 2025

I liked how much they would communicate amongst each other and how they have a lot to offer for first time buyers

By: Gerson

Oct 2025

Everything, but mainly the professionalism of sales representative Michael Jones and our efficient construction manager Matt Schiller, who worked really close to us to address any questions or issues we encountered. He definitely raised the bar. Thank you.

By: Rohit

Oct 2025

Great customer service for warranty issues. All the issues from the 3rd party inspection report were addressed with very high quality.

By: Gregory

Oct 2025

The prompt service by Will / Daniel / Bryant and your team at Empire in helping us to purchase the home -- However your lender Alta Homes not so much.Many customer service issues with Alta -- especially their representative Kenny Garza with in accurate information and being unaware of his colleagues work completed with multiple requests that caused undue stress and apprehension in this buying process. Benny Solatis is on point but was let down by who he assigned to work with us !It is important that Empire know that your team is solid -- not so much for your lender.

By: Gary

Oct 2025

Great house quality

By: Confidential

Oct 2025

The process was seamless and I did not feel helpless

By: Confidential

Oct 2025

Location

By: Braden

Oct 2025

Fast response times from the team. Service request appointments were also set up within the same week.

By: Carolyn

Oct 2025

Quick response to my inquiries and requests.

By: Confidential

Oct 2025

Got to love Greg.

By: Kranthi Kumar Chowdary

Oct 2025

Explanation is good.

By: Jesus Angel

Oct 2025

Just everything in general.

By: Michael

Oct 2025

Everyone we came in contact with were extremely nice and always smiling.

By: Confidential

Oct 2025

Great people, great team, made everything easy!

By: Khanh

Oct 2025

Excellent Customer Service. The house may have some minor construction issues. Empire provided excellent customer service to resolve the issue right away for me.

By: Sharon

Sep 2025

Everything beginning to end! See previous comment. Thank you!

By: Angel

Sep 2025

My experience was great! I feel that the Austin team at Goodnight Ranch exceeded my expectations because they were quick in resolving any issues I had with the house. They were all very friendly and professional as well.

By: Luis

Sep 2025

Scott is amazing. Workmanship was lacking. I noticed many building practices that would have been improved.

By: Andrew

Sep 2025

The people were friendly.

By: Brent

Sep 2025

Daniel was great and has onsite service at final walk to correct anything.

By: Preston

Sep 2025

Everyone at Empire were very open to answering any and every questions we had.

By: Brittany

Sep 2025

They are very family oriented, friendly, and knowledgeable.

By: Vernon

Sep 2025

The openness and straight forward way we were dealt with. We felt we could trust our Sales Agent and the Empire Team!

By: Jessica

Sep 2025

The ability to be apart and the know of our homes process.

By: Confidential

Sep 2025

Very good response from the builder superintendent. Thank you Dimitri!

By: Confidential

Sep 2025

Every small detail was fixed from inspection.

By: Adriana

Sep 2025

Communication.

By: Colin Ann

Sep 2025

The service - Lauren with Republic State Mortgage. Steve & Bizian were great.

By: Confidential

Sep 2025

Our Flora team.

By: Confidential

Sep 2025

Friendly, great communication, easy, caring.

The Home Owner Mark of Excellence (H.O.M.E.) is an independent certification program created by CustomerInsight^TM and based solely on the voice of the customer. All scores and ratings are from real home owners, just like you. Winners are calculated solely from home owner feedback surveys. No industry judges or panels, just customer feedback. Learn more

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