Corporate Head Office

10235 West Little York, Suite 300
Houston, Texas
77040
T 713-896-8542

Overall Customer Reviews

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8.0 Stars Rating
3433 Customer Reviews
Click Here To Write A Review

Profile

Texas Profile: After years of slowly growing our footprint, we can proudly say that we now operate in two countries, seven regions and ninety communities. We have built more than 28,000 homes over the past 25+ years. We’re building new homes in Houston, Austin and San Antonio, Texas; Atlanta, Georgia; North Carolina; South Carolina; and Toronto, Ontario, Canada. By growing slowly, we have been able to maintain the family-owned-and-operated feel that’s grounded by our core values. As one of North America’s largest private homebuilders, our goal is to continue to grow, innovate and create some of the best communities to live in.

Recent Awards

  • H.O.M.E. Awards 2022 – Winner: Best Customer Experience
  • 2021 STAR Awards – Volume Builder Grand Award
  • 2020 GHBA Volume Builder of the Year

Communities









Customer Reviews

Click Here To Write A Review
By: Gerson
Oct 2025
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Everything, but mainly the professionalism of sales representative Michael Jones and our efficient construction manager Matt Schiller, who worked really close to us to address any questions or issues we encountered. He definitely raised the bar. Thank you.
By: Rohit
Oct 2025
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Great customer service for warranty issues. All the issues from the 3rd party inspection report were addressed with very high quality.
By: Gregory
Oct 2025
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The prompt service by Will / Daniel / Bryant and your team at Empire in helping us to purchase the home -- However your lender Alta Homes not so much.Many customer service issues with Alta -- especially their representative Kenny Garza with in accurate information and being unaware of his colleagues work completed with multiple requests that caused undue stress and apprehension in this buying process. Benny Solatis is on point but was let down by who he assigned to work with us !It is important that Empire know that your team is solid -- not so much for your lender.
By: Gary
Oct 2025
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Great house quality
By: Confidential
Oct 2025
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The process was seamless and I did not feel helpless
By: Confidential
Oct 2025
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Location
By: Braden
Oct 2025
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Fast response times from the team. Service request appointments were also set up within the same week.
By: Carolyn
Oct 2025
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Quick response to my inquiries and requests.
By: Confidential
Oct 2025
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Got to love Greg.
By: Kranthi Kumar Chowdary
Oct 2025
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Explanation is good.
By: Jesus Angel
Oct 2025
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Just everything in general.
By: Michael
Oct 2025
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Everyone we came in contact with were extremely nice and always smiling.
By: Confidential
Oct 2025
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Great people, great team, made everything easy!
By: Khanh
Oct 2025
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Excellent Customer Service. The house may have some minor construction issues. Empire provided excellent customer service to resolve the issue right away for me.
By: Sharon
Sep 2025
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Everything beginning to end! See previous comment. Thank you!
By: Angel
Sep 2025
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My experience was great! I feel that the Austin team at Goodnight Ranch exceeded my expectations because they were quick in resolving any issues I had with the house. They were all very friendly and professional as well.
By: Luis
Sep 2025
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Scott is amazing. Workmanship was lacking. I noticed many building practices that would have been improved.
By: Andrew
Sep 2025
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The people were friendly.
By: Brent
Sep 2025
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Daniel was great and has onsite service at final walk to correct anything.
By: Preston
Sep 2025
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Everyone at Empire were very open to answering any and every questions we had.
By: Brittany
Sep 2025
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They are very family oriented, friendly, and knowledgeable.
By: Vernon
Sep 2025
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The openness and straight forward way we were dealt with. We felt we could trust our Sales Agent and the Empire Team!
By: Jessica
Sep 2025
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The ability to be apart and the know of our homes process.
By: Confidential
Sep 2025
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Very good response from the builder superintendent. Thank you Dimitri!
By: Confidential
Sep 2025
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Every small detail was fixed from inspection.
By: Adriana
Sep 2025
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Communication.
By: Colin Ann
Sep 2025
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The service - Lauren with Republic State Mortgage. Steve & Bizian were great.
By: Confidential
Sep 2025
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Our Flora team.
By: Confidential
Sep 2025
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Friendly, great communication, easy, caring.
By: Confidential
Sep 2025
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Very responsive.
By: Toby
Aug 2025
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Quality of home seem higher than most homes in Conroe.
By: Confidential
Aug 2025
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The house is beautiful, low interest rate.
By: Brittany
Aug 2025
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The staff! Also very knowledgeable of all the amenities and future of the neighborhood!
By: Gregory
Aug 2025
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You have a good floor plan / product. Will was energetic and very polite/friendly -- professional
By: Confidential
Aug 2025
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The communication from our sales consultant, Greg, has been great.
By: Colby Glen
Aug 2025
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the warranty service request were quick getting a response back
By: Confidential
Aug 2025
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Considerate, efficient
By: Confidential
Aug 2025
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Everything ran smooth
By: Rajit Nath
Aug 2025
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Being closed out by my warranty Manager, Erik Hansen was a smooth and seamless experience to address several small items that were discovered by my 3rd party inspector.
By: Confidential
Aug 2025
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I like the ease of the sales and selections.
By: Confidential
Aug 2025
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Constant communication.
By: Confidential
Aug 2025
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Customer service.
By: Walter
Aug 2025
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The hard work of everyone in this team, and the professionalism.
By: Confidential
Aug 2025
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Felix our builder really took care of us.
By: Macy
Aug 2025
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Greg and Matte have been great throughout the process.
By: Confidential
Aug 2025
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Able to provide the ramp for wheelchair. Good communication.
By: David
Aug 2025
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Brandon was great with coordinating all the repairs & Bons was very attentive.
By: Confidential
Aug 2025
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Easy, fast and friendly!
By: Elisa
Aug 2025
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The customer service was above and beyond.
By: Confidential
Aug 2025
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Builder walkthroughs were very informative.

The Home Owner Mark of Excellence (H.O.M.E.) is an independent certification program created by CustomerInsightTM and based solely on the voice of the customer. All scores and ratings are from real home owners, just like you. Winners are calculated solely from home owner feedback surveys. No industry judges or panels, just customer feedback. Learn more

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