Corporate Head Office

8008 Corporate Center Drive,
Charlotte, NC 28226
T 704-319-5000

Overall Customer Reviews

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7.0 Stars Rating
366 Customer Reviews
Click Here To Write A Review

Profile

North & South Carolina Profile: After years of slowly growing our footprint, we can proudly say that we now operate in two countries, seven regions and ninety communities. We have built more than 28,000 homes over the past 25+ years. We’re building new homes in North Carolina; South Carolina; Atlanta, Georgia; Houston, Austin and San Antonio, Texas; and Toronto, Ontario. By growing slowly, we have been able to maintain the family-owned-and-operated feel that’s grounded by our core values. As one of North America’s largest private homebuilders, our goal is to continue to grow, innovate and create some of the best communities to live in.

Communities









Customer Reviews

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By: Confidential
Nov 2023
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Speed of communication on short notice.
By: Reuben
Nov 2023
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We had a great experience with the employees
By: Ashish
Oct 2023
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The option of design upgrades
By: Martin
Oct 2023
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Everyone I have had contact with has been wonderful.
By: Ranjith Reddy
Sep 2023
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I liked the design process and also the communication that team is providing through out the building process
By: Vijay
Sep 2023
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Customer friendly
By: Confidential
Sep 2023
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Quality
By: Fred
Sep 2023
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Quick & efficient!
By: Cathy
Sep 2023
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Charles Olin is what I liked best. Mr. Olin was so patient, consistent and professional and easy to work with.
By: Mark
Sep 2023
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The people. Dave as our initial sales representative and later Lisa fave us info we needed when needed. April in design studio was patient, knowledgeable and wonderful to work with. And Mark and Joe on the build team are very personable.
By: Raymond
Aug 2023
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Mike Bowen should get prompts the best of the best as he rectified things quickly and precisely
By: Timothy
Aug 2023
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On site Team Matt- Frank-Cindy-Jason made/make every effort to make sure was/is well. A huge positive !
By: Hillard Craig
Jul 2023
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The quick responses and customer service.
By: Ralph
Jul 2023
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Quick response to our questions and over all good workmanship.
By: Confidential
Jul 2023
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The people that helped us throughout the process.
By: Martin
Jun 2023
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Availability.
By: Christopher
Jun 2023
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Angie was awesome
By: Terry
May 2023
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The sales and service have been excellent. Hayden has been so easy to deal with and we appreciate that.
By: Amy
May 2023
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Kept me informed
By: Scott
May 2023
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Above and beyond service during walk-throughs.
By: Confidential
May 2023
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They went out of their way to help me out, and went above and beyond for me. Also, the house is beautiful.
By: Angela
May 2023
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Extremely kind and responsive reps
By: Devante
Apr 2023
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Upgrades and quality of building materials
By: Morgan
Apr 2023
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I love the weekly updates
By: Ricky
Apr 2023
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The Sales, design and construction phase was exceptional. The service phase was good. Overall the experience exceeded expectations.
By: Confidential
Mar 2023
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Weekly photos and updates about the build process. No delays in closing
By: Eric David
Feb 2023
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Customer service with Empires direct employees. You should really reconsider some of your subs.
By: Evan
Feb 2023
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Working with Charlie. He was always available and never dropped the ball. We had a few serious issues at the beginning and he was on top of them immediately.
By: Megan
Jan 2023
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Everything
By: Chase
Jan 2023
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There were a few things that were described incorrectly to us but they gave things to us anyway.
By: Angela
Jan 2023
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The responses are quick from Sales representative like Melissa Ehren
By: Jeremy
Jan 2023
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Great staff who have been awesome to work with
By: Calvin
Dec 2022
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Asa was really helpful during the bidding and closing process. She kept me posted with all the updates and answered all my my questions patiently and thoroughly. Charlie provided outstanding service during the first year of home ownership from helping with the missing washer dryer while I was out of state to helping me out with my questions on the house when things came up. He was very thorough with all of the walk throughs and spotted things that i didn't even realize was an issue.
By: Confidential
Dec 2022
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Good communication
By: Confidential
Dec 2022
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Lisa and Åsa were incredibly responsive and had clear answers to all our questions
By: The Deborah Q. Ellis
Dec 2022
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Again, the sales agents were incredible and the drywall inspection supervisor was very nice and super thorough.
By: Walter Keith
Dec 2022
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I appreciated the sincere desire to make sure we were happy with our home. The process started out a little rocky and some what unorganized. When the staff was made aware of our discontent an action plan was put into place to make sure that all involved was on the same page. I have very few changes that I would make to our home if I had the opportunity to do so.
By: Parag
Dec 2022
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Seller agents were very responsive construction crew including top to bottom sups everybody was involved in the process we knew them by their name. Working closely with them always on top of it and up to date. People were good.
By: Confidential
Dec 2022
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First year warranty and repaired on what was not done right.
By: Kisha
Nov 2022
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I enjoyed three things the most about our home building experience with Empire: interior design process, ability to customize the home based on the needs of our family, and the weekly progress reports by our Project Manager, Joel Kincaid.
By: James
Oct 2022
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everyone was cordial and helpful. Also extremely friendly
By: Mark
Oct 2022
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Exceptionally friendly, thorough, detail-oriented and responsive.
By: Sean
Oct 2022
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Mellisa and Robert were very accommodating and personable. They understood where we were in our lives, and made the process very seamless. Accessibility to them throughout the process was excellent.
By: Confidential
Oct 2022
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Timely Communication and Quick Completion
By: Alexi
Oct 2022
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The party that the reps through for the community with the food truck. And of course Charlie the builder he’s great and treats my family with respect. There have been a lot of roof leaks so we’ve gotten to know him very well.
By: Patricia
Sep 2022
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The Empire people. The new sales team made me feel appreciation. The salesperson and was in contact with when I purchased the house did not have the qualifications that Melissa R. Has. Fortunately, Melissa joined before my house closing and made me feel more comfortable.
By: Brandon
Sep 2022
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Issues arise but the way they are handled is always timely and professional.
By: Venkat Narayana
Sep 2022
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On time service and prompt response
By: Bart
Sep 2022
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Feels like good people work for Empire.
By: Michael
Sep 2022
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Floor plan