Corporate Head Office

8008 Corporate Center Drive,
Charlotte, NC 28226
T 704-319-5000

Overall Customer Reviews

starstarstarstarstarstarstar_halfstar_borderstar_borderstar_border
6.8 Stars Rating
244 Customer Reviews
Click Here To Write A Review

Profile

North & South Carolina Profile: After years of slowly growing our footprint, we can proudly say that we now operate in two countries, seven regions and ninety communities. We have built more than 28,000 homes over the past 25+ years. We’re building new homes in North Carolina; South Carolina; Atlanta, Georgia; Houston, Austin and San Antonio, Texas; and Toronto, Ontario. By growing slowly, we have been able to maintain the family-owned-and-operated feel that’s grounded by our core values. As one of North America’s largest private homebuilders, our goal is to continue to grow, innovate and create some of the best communities to live in.

Communities









Customer Reviews

Click Here To Write A Review
By: Evan
Feb 2023
starstarstarstarstarstarstarstarstarstar
Working with Charlie. He was always available and never dropped the ball. We had a few serious issues at the beginning and he was on top of them immediately.
By: Megan
Jan 2023
starstarstarstarstarstarstarstarstarstar_border
Everything
By: Chase
Jan 2023
starstarstarstarstarstarstarstarstarstar
There were a few things that were described incorrectly to us but they gave things to us anyway.
By: Angela
Jan 2023
starstarstarstarstarstarstarstarstarstar_border
The responses are quick from Sales representative like Melissa Ehren
By: Jeremy
Jan 2023
starstarstarstarstarstarstarstarstarstar
Great staff who have been awesome to work with
By: Calvin
Dec 2022
starstarstarstarstarstarstarstarstarstar
Asa was really helpful during the bidding and closing process. She kept me posted with all the updates and answered all my my questions patiently and thoroughly. Charlie provided outstanding service during the first year of home ownership from helping with the missing washer dryer while I was out of state to helping me out with my questions on the house when things came up. He was very thorough with all of the walk throughs and spotted things that i didn't even realize was an issue.
By: Confidential
Dec 2022
starstarstarstarstarstarstarstarstarstar_border
Good communication
By: Confidential
Dec 2022
starstarstarstarstarstarstarstarstarstar
Lisa and Åsa were incredibly responsive and had clear answers to all our questions
By: Deborah
Dec 2022
starstarstarstarstarstarstarstarstarstar_border
Again, the sales agents were incredible and the drywall inspection supervisor was very nice and super thorough.
By: Walter Keith
Dec 2022
starstarstarstarstarstarstarstarstarstar
I appreciated the sincere desire to make sure we were happy with our home. The process started out a little rocky and some what unorganized. When the staff was made aware of our discontent an action plan was put into place to make sure that all involved was on the same page. I have very few changes that I would make to our home if I had the opportunity to do so.
By: Parag
Dec 2022
starstarstarstarstarstarstarstarstarstar
Seller agents were very responsive construction crew including top to bottom sups everybody was involved in the process we knew them by their name. Working closely with them always on top of it and up to date. People were good.
By: Confidential
Dec 2022
starstarstarstarstarstarstarstarstarstar
First year warranty and repaired on what was not done right.
By: Kisha
Nov 2022
starstarstarstarstarstarstarstarstarstar
I enjoyed three things the most about our home building experience with Empire: interior design process, ability to customize the home based on the needs of our family, and the weekly progress reports by our Project Manager, Joel Kincaid.
By: James
Oct 2022
starstarstarstarstarstarstarstarstarstar_border
everyone was cordial and helpful. Also extremely friendly
By: Mark
Oct 2022
starstarstarstarstarstarstarstarstarstar
Exceptionally friendly, thorough, detail-oriented and responsive.
By: Sean
Oct 2022
starstarstarstarstarstarstarstarstarstar
Mellisa and Robert were very accommodating and personable. They understood where we were in our lives, and made the process very seamless. Accessibility to them throughout the process was excellent.
By: Confidential
Oct 2022
starstarstarstarstarstarstarstarstarstar
Timely Communication and Quick Completion
By: Alexi
Oct 2022
starstarstarstarstarstarstarstarstarstar
The party that the reps through for the community with the food truck. And of course Charlie the builder he’s great and treats my family with respect. There have been a lot of roof leaks so we’ve gotten to know him very well.
By: Patricia
Sep 2022
starstarstarstarstarstarstarstarstarstar_border
The Empire people. The new sales team made me feel appreciation. The salesperson and was in contact with when I purchased the house did not have the qualifications that Melissa R. Has. Fortunately, Melissa joined before my house closing and made me feel more comfortable.
By: Brandon
Sep 2022
starstarstarstarstarstarstarstarstarstar
Issues arise but the way they are handled is always timely and professional.
By: Venkat Narayana
Sep 2022
starstarstarstarstarstarstarstarstarstar
On time service and prompt response
By: Bart
Sep 2022
starstarstarstarstarstarstarstarstarstar
Feels like good people work for Empire.
By: Michael
Sep 2022
starstarstarstarstarstarstarstarstarstar_border
Floor plan
By: Singh
Sep 2022
starstarstarstarstarstarstarstarstarstar
The promptness and customer service.
By: Sneha Latha Kumari
Sep 2022
starstarstarstarstarstarstarstarstarstar
1) 11 month warranty representatives Pete and Don are very diligent . 2)Front office services Emily and Tiffany services are good
By: Confidential
Aug 2022
starstarstarstarstarstarstarstarstarstar
Emily and Drew were there for us and they made our building experience great!
By: Edward
Aug 2022
starstarstarstarstarstarstarstarstarstar_border
Scott and Jessica have been very patient with the planning aspect of the home. They have spent countless hours helping us organize our home on the lot, which was a challenge. Any time I have had a question or needed an extra set of eyes/suggestions Jessica has been phenomenal in helping. They were great it getting it exactly the way we wanted the home.
By: Confidential
Aug 2022
starstarstarstarstarstarstarstarstarstar
Everyone and everything
By: Megan
Aug 2022
starstarstarstarstarstarstarstarstarstar
High communication
By: Siddhartha
Aug 2022
starstarstarstarstarstarstarstarstarstar
Everyone was easy to work with
By: Confidential
Aug 2022
starstarstarstarstarstarstarstarstarstar
Constant communication with updates regarding my home
By: Confidential
Jul 2022
starstarstarstarstarstarstarstarstarstar_border
Friendly and helpful staff. Exceptional
By: Confidential
Jul 2022
starstarstarstarstarstarstarstarstarstar
Professional, keeping me up to date.
By: Mason
Jul 2022
starstarstarstarstarstarstarstarstarstar
Melissa was great and kept us well informed throughout the painstaking waiting period. Hayden has been great inworking through the last few punch items.
By: Stephen
Jul 2022
starstarstarstarstarstarstarstarstarstar
Working with the staff. All of them were extremely easy to work with.
By: Confidential
Jul 2022
starstarstarstarstarstarstarstarstarstar
Quality
By: Charles
Jul 2022
starstarstarstarstarstarstarstarstarstar
All of Empires work force are very helpful
By: Confidential
Jun 2022
starstarstarstarstarstarstarstarstarstar
Clear Communication and Positive Spirit
By: Ricky
Jun 2022
starstarstarstarstarstarstarstarstarstar_border
the sales team made things easy and the design process was enjoyable.
By: Demarcus
May 2022
starstarstarstarstarstarstarstarstarstar
Transparency and honesty on the status of everything from start to finish and even post close.
By: Confidential
May 2022
starstarstarstarstarstarstarstarstarstar_border
list of options
By: Confidential
May 2022
starstarstarstarstarstarstarstarstarstar
Updates during construction process
By: Cathy
May 2022
starstarstarstarstarstarstarstarstarstar
Her knowledge and kind spirit
By: Samir
May 2022
starstarstarstarstarstarstarstarstarstar
Each time we reached out to Emily or our Superintendent, Mike Bowe, they were extremely responsive and helpful and guided us through each step of the process.
By: Sai
May 2022
starstarstarstarstarstarstarstarstarstar_border
Sales team (Doug V) he was a great partner and was willing to work.
By: Eric
May 2022
starstarstarstarstarstarstarstarstarstar_border
Weekly updates
By: Nicola
Apr 2022
starstarstarstarstarstarstarstarstarstar
The view
By: Confidential
Mar 2022
starstarstarstarstarstarstarstarstarstar_border
See my initial comments - the people, the level of detailed communication and responsiveness
By: Patrick
Mar 2022
starstarstarstarstarstarstarstarstarstar
Anita and Melissa are great! Love the phone calls checking in and updates. Their response time was fantastic on all questions
By: Confidential
Feb 2022
starstarstarstarstarstarstarstarstarstar
Friendliness