Corporate Head Office

8008 Corporate Center Drive,
Charlotte, NC 28226
T 704-319-5000

Overall Customer Reviews

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7.2 Stars Rating
718 Customer Reviews
Click Here To Write A Review

Profile

North & South Carolina Profile: After years of slowly growing our footprint, we can proudly say that we now operate in two countries, seven regions and ninety communities. We have built more than 28,000 homes over the past 25+ years. We’re building new homes in North Carolina; South Carolina; Atlanta, Georgia; Houston, Austin and San Antonio, Texas; and Toronto, Ontario. By growing slowly, we have been able to maintain the family-owned-and-operated feel that’s grounded by our core values. As one of North America’s largest private homebuilders, our goal is to continue to grow, innovate and create some of the best communities to live in.

Communities









Customer Reviews

Click Here To Write A Review
By: Roderick D.
May 2025
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the entire Empire Home team was professional and friendly. They understood my questions and provided me with the correct answer in a timely manner. I enjoy Kendell and Lisa from the Sales Office as well as Alison from the Design Study. Nick and Joe from the Construction team was very helpful.
By: George
May 2025
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The knowledge and friendliness of the team.
By: Keith
Apr 2025
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We really enjoyed the building process. We liked being able to pick out everything the most.
By: Bhagya Rekha
Apr 2025
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I really appreciated the professionalism and responsiveness of the Empire Communities team.They always kept us informed and addressed our concerns.The build quality truly stood out.Overall, it was a smooth and satisfying experience working with them.
By: Confidential
Apr 2025
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Attention to details
By: Hua
Apr 2025
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Service
By: Liliana
Apr 2025
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Communications has been amazing and on point
By: Confidential
Apr 2025
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From initial sales contact through close was very professional, smooth, and well organized by Empire personnel. Great job!
By: Prabhash
Apr 2025
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They do maintain the quality of the houses they build and good on communication throughout the process.
By: Lakesha
Apr 2025
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The community superintendent Joe is great! Lisa and Kendall were very kind and patient with all of our questions.
By: Naveen Kumar
Mar 2025
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Atleast heard the concerns, even though some are not addressed.
By: Confidential
Mar 2025
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Clear communication
By: Natasha
Mar 2025
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The people that work in the community
By: Confidential
Mar 2025
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Quality of Homes , Customer Service, Customization Options, Community Design & Smooth Homebuying Process
By: Madusu
Mar 2025
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Everything
By: Confidential
Mar 2025
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Timely communication and keeping an appointment
By: Jeffery
Feb 2025
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We enjoyed working with Brooke, Kristie,Kristen,Dan and Mark. They immediately built trust with us and we felt they had our best interest in mind.
By: Kallakuri
Feb 2025
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The floor plans are impressive when compared with other builders and overall experience of the home buying was smooth.
By: Nivasen
Feb 2025
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Kendall Nepa and Lisa Sherman have both been amazing and made this such a wonderful experience. Great service, communication, willingness to help.
By: Gregory Demetrius
Feb 2025
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The attention to detail at every step of the process
By: Confidential
Feb 2025
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good communication. overall good quality built
By: Stephen
Feb 2025
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Prompt response to my concerns
By: Roderick D.
Jan 2025
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Kendell and Lisa were very helpful and warming. They are very knowledgeable empire and the home process.
By: Confidential
Jan 2025
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The response time for any queries
By: Bramha Naidu
Jan 2025
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Good
By: Confidential
Jan 2025
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Professional, courteous and knowledgeable representatives.
By: Meghanath Reddy
Dec 2024
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Floor plans, lot sizes. Privacy
By: SivaKrishna
Dec 2024
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Design Selections and weekly check points ! Melissa , Angie, Julie were so responsive to provide clarifications even in the busy weekends and appreciate for their commitment. Tiffany designer helped with suggestions, coordinated well in design studio selections and revisions. Garrett Smith builder was so informative & cooperative, responded for each clarification during the progress of 7 months construction, provided detailed walkthroughs, mentioned the phase at which issues will be fixed and progress on them.
By: Confidential
Dec 2024
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Very nice homes1.Only thing we need to have more pantry space for kitchen in Hampton models2.we need to decrease the size of mantel to keep TV at watching height in EIMS model where everyone is complaining about in the community
By: Donna
Dec 2024
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I was impressed with the level of communication throughout the building process. The design studio was a wonderful experience. I applaud the building team for their keeping on schedule and I am continually impressed by the workmanship and efficiency with which the homes are built.
By: Prashim
Dec 2024
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Everyone from Sales Team to Builder. Queries and requests we had and time Empire took to resolve it.
By: Darius
Dec 2024
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Dealing with the site manager and sales team
By: Srinivasa Rao
Dec 2024
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Sales team and design consultant are very much approachable for any question or issue. They are very polite and helped me in each and every stage.I am very much satisfied with the service provided by American Security Mortgage
By: Obra Lee
Nov 2024
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Doug, Jacqueline, Steven, Don, and Danny were an absolute pleasure to work with! They always made themselves available to answer any questions or resolve issues that we had!
By: Confidential
Nov 2024
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Design studio, meet your neighbors party
By: Mark
Nov 2024
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The personal attention we got from everyone. We always felt that they cared about us. April for design, Lisa during build, Dan & Joe all though this were great to work with.
By: Confidential
Nov 2024
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Sales Agent is so responsive
By: Francis Davis
Oct 2024
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Always was in touch by email as to construction phases in process, organized with a schedule,
By: Kevin
Oct 2024
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The sales representative Asa Gottlieb is amazing! She sat down with us, explaining everything we needed to do to purchase a home. She priced out a home for us and was pretty much on point with the budget price we planned on. She is extremely knowledgeable and has been in constant communication with us from start. She is always available to assist us with any issues that we have.
By: Confidential
Sep 2024
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Since this was not a custom build the process was pretty straight forward. There were no delays, to my knowledge, and the home was finished before I anticipated.
By: Confidential
Sep 2024
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Seamless and easy to understand. Very transparent
By: Confidential
Sep 2024
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Honesty and quick response
By: Ravi Teja
Sep 2024
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The transaction and documentation so far was so smooth and ttansparent
By: Stephen
Aug 2024
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Simplicity, communicating, and responsive
By: Confidential
Aug 2024
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Sale rep was amazing
By: Confidential
Aug 2024
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The home was built exactly as expected, and the issues were minimal. When there were challenges, they were met with solutions and I appreciate how I felt during the process for the most part. At one point, I did ask for a representative of Empire to call me about a concern and I never received a call, but other than that it was a good experience.
By: Darius
Aug 2024
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very responsive.
By: Darcy
Aug 2024
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Great experience overall
By: Confidential
Aug 2024
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Design process and website is great.Construction updates n honouring inspections is nice.Early indication of closing date n lender options are good.
By: Confidential
Jul 2024
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The builders made me feel at home like they were giving me their own home to move and live in

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