Empire Carolinas

www.empirecommunities.com/north-carolina/

Corporate Head Office

8008 Corporate Center Drive,
Charlotte, NC 28226
T 704-319-5000

Overall Customer Reviews

7.3 Stars Rating

505 Customer Reviews

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Profile

North & South Carolina Profile: After years of slowly growing our footprint, we can proudly say that we now operate in two countries, seven regions and ninety communities. We have built more than 28,000 homes over the past 25+ years. We’re building new homes in North Carolina; South Carolina; Atlanta, Georgia; Houston, Austin and San Antonio, Texas; and Toronto, Ontario. By growing slowly, we have been able to maintain the family-owned-and-operated feel that’s grounded by our core values. As one of North America’s largest private homebuilders, our goal is to continue to grow, innovate and create some of the best communities to live in.

Communities

Customer Reviews

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By: Kamal

Jul 2024

Design, communication, location

By: Marvin Antwan

Jul 2024

Their professionalism.

By: Ellsworth

Jul 2024

Excellent product!

By: Gabriel

Jun 2024

Jeremy. Give that man a bonus.

By: Elgin

Jun 2024

The updates

By: Michelle

Jun 2024

Responsiveness

By: Diane Kay

Jun 2024

Friendly front office and helpful to our family that was moving into Greer from out of town. Always available for questions. The walk through process with the builders took longer than expected but was worthwhile as we learned much about the mechanical devices that run our house.

By: Raymond

Jun 2024

Mike Bowen is the best and only person i trust at this moment

By: Confidential

Jun 2024

Floor Plans and constructions

By: Timothy

Jun 2024

Issues with Tub, broken pipe, garage door all handled well

By: Chadwick

Jun 2024

Response time around all questions as well as the quality of the craftsmanship.

By: Confidential

May 2024

Working with the builder Asa and the home design

By: Naveen Kumar

May 2024

Melissa, Garrett (Superintendent) and Mike (Warranty specialist) are all good and made my experience great.

By: Keshab Prasad

May 2024

timely response to the questions or concerns

By: Confidential

May 2024

The process was seamless.

By: Confidential

May 2024

Everything

By: Confidential

May 2024

Floor plans

By: Kevin

May 2024

They really know their stuff, and kept me & my wife informed. Really good people!

By: Winston

Apr 2024

Working with Cynthia Pannebaker.

By: Archana

Apr 2024

Timely completion, follow up,workmanship

By: Keith

Apr 2024

I really enjoyed the time with spent @ the design center. Picking out the materials and designs was really cool.

By: Craig

Apr 2024

Going above and beyond, friendly, fast service

By: Confidential

Mar 2024

It was easy to communicate and people went above and beyond to fix things at our walk through.

By: Albano

Mar 2024

High marks for Tiffany at the Design Center for helping us with interior and exterior elements. Our appreciation also to Lisa and Angie at the SalesCenter for their support during and after construction. We also like to extend a thank you note to Dan and Joe from the SuperintendentTeam for their assistance and professionalism with the punchlist before closing.

By: L'Tanya

Mar 2024

How they kept me informed of everything going on with our new home

By: Scott

Mar 2024

Personal connection with the superintendant and customer service.

By: Mark

Feb 2024

We expected a quality build and we got it. We didn't expect the people we interacted with along the way to be so nice, caring and interested in making our build so special. Lisa and Angie in the office were great with info during and after the build. Dan and Joe are great guys who take the time to talk thru build steps and coordination of all the trades. Having lived in the house a couple months we see lots of the trade workers during the day. The are hard workers and very polite to the home owners living in the neighborhood. A big surprise to us was the regular road washing that is done. What a nice touch!

By: Confidential

Feb 2024

Very timely and professional

By: Ashish

Jan 2024

I like the way how I was in the loop from start - finish. Initially Asa helped us and she was great ?? helped us clarify so many things, Then we met Amber who was very patient and through with us during selection process. Finally we met Joel who has always addressed our questions with a sense of urgency and has always helped us in anyway he can and also Frank who pretty much fixed all the last minute items and was very helpful. We are very happy with the entire team. Overall we love our home and Thank you so much for making this happen.

By: Mehari Abraha

Jan 2024

Communication with Asa is a huge part of this process for me as a first time buyer so many complicated questions comes to ur head and u need some answers right away ! my answer is her . May God bless her.

By: Bhagya Rekha

Jan 2024

Thanks for their excellent weekly updates. The team has been proactive and responsive and keeping me well-informed about the progress and addressing any queries promptly. So far, everything has gone smoothly. I am thankful and look forward to the continued progress.

By: Allison

Dec 2023

Melissa in the sale office is a super star! He communication was fantastic and she was very friendly and knowledgable. Amber, at the Design Center, was very helpful. Joe, the construction supervisor was great -- so helpful and dedicated to making sure I am happy with my home.

By: Chase

Dec 2023

design studio process

By: Joseph

Dec 2023

The Empire team. During the build I felt the Empire team really cared about our home and were there step by step

By: Archana

Dec 2023

Knowledgeable & proactive

By: Confidential

Nov 2023

Speed of communication on short notice.

By: Reuben

Nov 2023

We had a great experience with the employees

By: Ashish

Oct 2023

The option of design upgrades

By: Martin

Oct 2023

Everyone I have had contact with has been wonderful.

By: Ranjith Reddy

Sep 2023

I liked the design process and also the communication that team is providing through out the building process

By: Vijay

Sep 2023

Customer friendly

By: Confidential

Sep 2023

Quality

By: Fred

Sep 2023

Quick & efficient!

By: Cathy

Sep 2023

Charles Olin is what I liked best. Mr. Olin was so patient, consistent and professional and easy to work with.

By: Mark

Sep 2023

The people. Dave as our initial sales representative and later Lisa fave us info we needed when needed. April in design studio was patient, knowledgeable and wonderful to work with. And Mark and Joe on the build team are very personable.

By: Raymond

Aug 2023

Mike Bowen should get prompts the best of the best as he rectified things quickly and precisely

By: Timothy

Aug 2023

On site Team Matt- Frank-Cindy-Jason made/make every effort to make sure was/is well. A huge positive !

By: Hillard Craig

Jul 2023

The quick responses and customer service.

By: Ralph

Jul 2023

Quick response to our questions and over all good workmanship.

By: Confidential

Jul 2023

The people that helped us throughout the process.

The Home Owner Mark of Excellence (H.O.M.E.) is an independent certification program created by CustomerInsight^TM and based solely on the voice of the customer. All scores and ratings are from real home owners, just like you. Winners are calculated solely from home owner feedback surveys. No industry judges or panels, just customer feedback. Learn more

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