Empire Carolinas

www.empirecommunities.com/north-carolina/

Corporate Head Office

8008 Corporate Center Drive,
Charlotte, NC 28226
T 704-319-5000

Overall Customer Reviews

6.9 Stars Rating

285 Customer Reviews

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Profile

North & South Carolina Profile: After years of slowly growing our footprint, we can proudly say that we now operate in two countries, seven regions and ninety communities. We have built more than 28,000 homes over the past 25+ years. We’re building new homes in North Carolina; South Carolina; Atlanta, Georgia; Houston, Austin and San Antonio, Texas; and Toronto, Ontario. By growing slowly, we have been able to maintain the family-owned-and-operated feel that’s grounded by our core values. As one of North America’s largest private homebuilders, our goal is to continue to grow, innovate and create some of the best communities to live in.

Communities

Customer Reviews

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By: Terry

May 2023

The sales and service have been excellent. Hayden has been so easy to deal with and we appreciate that.

By: Amy

May 2023

Kept me informed

By: Scott

May 2023

Above and beyond service during walk-throughs.

By: Confidential

May 2023

They went out of their way to help me out, and went above and beyond for me. Also, the house is beautiful.

By: Angela

May 2023

Extremely kind and responsive reps

By: Devante

Apr 2023

Upgrades and quality of building materials

By: Morgan

Apr 2023

I love the weekly updates

By: Ricky

Apr 2023

The Sales, design and construction phase was exceptional. The service phase was good. Overall the experience exceeded expectations.

By: Confidential

Mar 2023

Weekly photos and updates about the build process. No delays in closing

By: Eric David

Feb 2023

Customer service with Empires direct employees. You should really reconsider some of your subs.

By: Evan

Feb 2023

Working with Charlie. He was always available and never dropped the ball. We had a few serious issues at the beginning and he was on top of them immediately.

By: Megan

Jan 2023

Everything

By: Chase

Jan 2023

There were a few things that were described incorrectly to us but they gave things to us anyway.

By: Angela

Jan 2023

The responses are quick from Sales representative like Melissa Ehren

By: Jeremy

Jan 2023

Great staff who have been awesome to work with

By: Calvin

Dec 2022

Asa was really helpful during the bidding and closing process. She kept me posted with all the updates and answered all my my questions patiently and thoroughly. Charlie provided outstanding service during the first year of home ownership from helping with the missing washer dryer while I was out of state to helping me out with my questions on the house when things came up. He was very thorough with all of the walk throughs and spotted things that i didn't even realize was an issue.

By: Confidential

Dec 2022

Good communication

By: Confidential

Dec 2022

Lisa and Åsa were incredibly responsive and had clear answers to all our questions

By: The Deborah Q. Ellis

Dec 2022

Again, the sales agents were incredible and the drywall inspection supervisor was very nice and super thorough.

By: Walter Keith

Dec 2022

I appreciated the sincere desire to make sure we were happy with our home. The process started out a little rocky and some what unorganized. When the staff was made aware of our discontent an action plan was put into place to make sure that all involved was on the same page. I have very few changes that I would make to our home if I had the opportunity to do so.

By: Parag

Dec 2022

Seller agents were very responsive construction crew including top to bottom sups everybody was involved in the process we knew them by their name. Working closely with them always on top of it and up to date. People were good.

By: Confidential

Dec 2022

First year warranty and repaired on what was not done right.

By: Kisha

Nov 2022

I enjoyed three things the most about our home building experience with Empire: interior design process, ability to customize the home based on the needs of our family, and the weekly progress reports by our Project Manager, Joel Kincaid.

By: James

Oct 2022

everyone was cordial and helpful. Also extremely friendly

By: Mark

Oct 2022

Exceptionally friendly, thorough, detail-oriented and responsive.

By: Sean

Oct 2022

Mellisa and Robert were very accommodating and personable. They understood where we were in our lives, and made the process very seamless. Accessibility to them throughout the process was excellent.

By: Confidential

Oct 2022

Timely Communication and Quick Completion

By: Alexi

Oct 2022

The party that the reps through for the community with the food truck. And of course Charlie the builder he’s great and treats my family with respect. There have been a lot of roof leaks so we’ve gotten to know him very well.

By: Patricia

Sep 2022

The Empire people. The new sales team made me feel appreciation. The salesperson and was in contact with when I purchased the house did not have the qualifications that Melissa R. Has. Fortunately, Melissa joined before my house closing and made me feel more comfortable.

By: Brandon

Sep 2022

Issues arise but the way they are handled is always timely and professional.

By: Venkat Narayana

Sep 2022

On time service and prompt response

By: Bart

Sep 2022

Feels like good people work for Empire.

By: Michael

Sep 2022

Floor plan

By: Singh

Sep 2022

The promptness and customer service.

By: Sneha Latha Kumari

Sep 2022

1) 11 month warranty representatives Pete and Don are very diligent . 2)Front office services Emily and Tiffany services are good

By: Confidential

Aug 2022

Emily and Drew were there for us and they made our building experience great!

By: Edward

Aug 2022

Scott and Jessica have been very patient with the planning aspect of the home. They have spent countless hours helping us organize our home on the lot, which was a challenge. Any time I have had a question or needed an extra set of eyes/suggestions Jessica has been phenomenal in helping. They were great it getting it exactly the way we wanted the home.

By: Confidential

Aug 2022

Everyone and everything

By: Megan

Aug 2022

High communication

By: Siddhartha

Aug 2022

Everyone was easy to work with

By: Confidential

Aug 2022

Constant communication with updates regarding my home

By: Confidential

Jul 2022

Friendly and helpful staff. Exceptional

By: Confidential

Jul 2022

Professional, keeping me up to date.

By: Mason

Jul 2022

Melissa was great and kept us well informed throughout the painstaking waiting period. Hayden has been great inworking through the last few punch items.

By: Stephen

Jul 2022

Working with the staff. All of them were extremely easy to work with.

By: Confidential

Jul 2022

Quality

By: Charles

Jul 2022

All of Empires work force are very helpful

By: Confidential

Jun 2022

Clear Communication and Positive Spirit

By: Ricky

Jun 2022

the sales team made things easy and the design process was enjoyable.

By: Demarcus

May 2022

Transparency and honesty on the status of everything from start to finish and even post close.

The Home Owner Mark of Excellence (H.O.M.E.) is an independent certification program created by CustomerInsight^TM and based solely on the voice of the customer. All scores and ratings are from real home owners, just like you. Winners are calculated solely from home owner feedback surveys. No industry judges or panels, just customer feedback. Learn more

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