Corporate Head Office

8008 Corporate Center Drive,
Charlotte, NC 28226
T 704-319-5000

Overall Customer Reviews

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7.2 Stars Rating
461 Customer Reviews
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Profile

North & South Carolina Profile: After years of slowly growing our footprint, we can proudly say that we now operate in two countries, seven regions and ninety communities. We have built more than 28,000 homes over the past 25+ years. We’re building new homes in North Carolina; South Carolina; Atlanta, Georgia; Houston, Austin and San Antonio, Texas; and Toronto, Ontario. By growing slowly, we have been able to maintain the family-owned-and-operated feel that’s grounded by our core values. As one of North America’s largest private homebuilders, our goal is to continue to grow, innovate and create some of the best communities to live in.

Communities









Customer Reviews

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By: Confidential
May 2024
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Everything
By: Confidential
May 2024
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Floor plans
By: Kevin
May 2024
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They really know their stuff, and kept me & my wife informed. Really good people!
By: Winston
Apr 2024
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Working with Cynthia Pannebaker.
By: Archana
Apr 2024
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Timely completion, follow up,workmanship
By: Keith
Apr 2024
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I really enjoyed the time with spent @ the design center. Picking out the materials and designs was really cool.
By: Craig
Apr 2024
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Going above and beyond, friendly, fast service
By: Confidential
Mar 2024
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It was easy to communicate and people went above and beyond to fix things at our walk through.
By: Albano
Mar 2024
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High marks for Tiffany at the Design Center for helping us with interior and exterior elements. Our appreciation also to Lisa and Angie at the SalesCenter for their support during and after construction. We also like to extend a thank you note to Dan and Joe from the SuperintendentTeam for their assistance and professionalism with the punchlist before closing.
By: L'Tanya
Mar 2024
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How they kept me informed of everything going on with our new home
By: Scott
Mar 2024
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Personal connection with the superintendant and customer service.
By: Mark
Feb 2024
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We expected a quality build and we got it. We didn't expect the people we interacted with along the way to be so nice, caring and interested in making our build so special. Lisa and Angie in the office were great with info during and after the build. Dan and Joe are great guys who take the time to talk thru build steps and coordination of all the trades. Having lived in the house a couple months we see lots of the trade workers during the day. The are hard workers and very polite to the home owners living in the neighborhood. A big surprise to us was the regular road washing that is done. What a nice touch!
By: Confidential
Feb 2024
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Very timely and professional
By: Ashish
Jan 2024
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I like the way how I was in the loop from start - finish. Initially Asa helped us and she was great ?? helped us clarify so many things, Then we met Amber who was very patient and through with us during selection process. Finally we met Joel who has always addressed our questions with a sense of urgency and has always helped us in anyway he can and also Frank who pretty much fixed all the last minute items and was very helpful. We are very happy with the entire team. Overall we love our home and Thank you so much for making this happen.
By: Mehari Abraha
Jan 2024
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Communication with Asa is a huge part of this process for me as a first time buyer so many complicated questions comes to ur head and u need some answers right away ! my answer is her . May God bless her.
By: Bhagya Rekha
Jan 2024
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Thanks for their excellent weekly updates. The team has been proactive and responsive and keeping me well-informed about the progress and addressing any queries promptly. So far, everything has gone smoothly. I am thankful and look forward to the continued progress.
By: Allison
Dec 2023
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Melissa in the sale office is a super star! He communication was fantastic and she was very friendly and knowledgable. Amber, at the Design Center, was very helpful. Joe, the construction supervisor was great -- so helpful and dedicated to making sure I am happy with my home.
By: Chase
Dec 2023
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design studio process
By: Joseph
Dec 2023
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The Empire team. During the build I felt the Empire team really cared about our home and were there step by step
By: Archana
Dec 2023
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Knowledgeable & proactive
By: Confidential
Nov 2023
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Speed of communication on short notice.
By: Reuben
Nov 2023
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We had a great experience with the employees
By: Ashish
Oct 2023
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The option of design upgrades
By: Martin
Oct 2023
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Everyone I have had contact with has been wonderful.
By: Ranjith Reddy
Sep 2023
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I liked the design process and also the communication that team is providing through out the building process
By: Vijay
Sep 2023
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Customer friendly
By: Confidential
Sep 2023
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Quality
By: Fred
Sep 2023
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Quick & efficient!
By: Cathy
Sep 2023
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Charles Olin is what I liked best. Mr. Olin was so patient, consistent and professional and easy to work with.
By: Mark
Sep 2023
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The people. Dave as our initial sales representative and later Lisa fave us info we needed when needed. April in design studio was patient, knowledgeable and wonderful to work with. And Mark and Joe on the build team are very personable.
By: Raymond
Aug 2023
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Mike Bowen should get prompts the best of the best as he rectified things quickly and precisely
By: Timothy
Aug 2023
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On site Team Matt- Frank-Cindy-Jason made/make every effort to make sure was/is well. A huge positive !
By: Hillard Craig
Jul 2023
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The quick responses and customer service.
By: Ralph
Jul 2023
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Quick response to our questions and over all good workmanship.
By: Confidential
Jul 2023
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The people that helped us throughout the process.
By: Martin
Jun 2023
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Availability.
By: Christopher
Jun 2023
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Angie was awesome
By: Terry
May 2023
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The sales and service have been excellent. Hayden has been so easy to deal with and we appreciate that.
By: Amy
May 2023
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Kept me informed
By: Scott
May 2023
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Above and beyond service during walk-throughs.
By: Confidential
May 2023
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They went out of their way to help me out, and went above and beyond for me. Also, the house is beautiful.
By: Angela
May 2023
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Extremely kind and responsive reps
By: Devante
Apr 2023
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Upgrades and quality of building materials
By: Morgan
Apr 2023
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I love the weekly updates
By: Ricky
Apr 2023
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The Sales, design and construction phase was exceptional. The service phase was good. Overall the experience exceeded expectations.
By: Confidential
Mar 2023
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Weekly photos and updates about the build process. No delays in closing
By: Eric David
Feb 2023
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Customer service with Empires direct employees. You should really reconsider some of your subs.
By: Evan
Feb 2023
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Working with Charlie. He was always available and never dropped the ball. We had a few serious issues at the beginning and he was on top of them immediately.
By: Megan
Jan 2023
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Everything
By: Chase
Jan 2023
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There were a few things that were described incorrectly to us but they gave things to us anyway.