Corporate Head Office

8008 Corporate Center Drive,
Charlotte, NC 28226
T 704-319-5000

Overall Customer Reviews

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6.8 Stars Rating
174 Customer Reviews
Click Here To Write A Review

Profile

North & South Carolina Profile: After years of slowly growing our footprint, we can proudly say that we now operate in two countries, seven regions and ninety communities. We have built more than 28,000 homes over the past 25+ years. We’re building new homes in North Carolina; South Carolina; Atlanta, Georgia; Houston, Austin and San Antonio, Texas; and Toronto, Ontario. By growing slowly, we have been able to maintain the family-owned-and-operated feel that’s grounded by our core values. As one of North America’s largest private homebuilders, our goal is to continue to grow, innovate and create some of the best communities to live in.

Communities









Customer Reviews

Click Here To Write A Review
By: Patricia
Sep 2022
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The Empire people. The new sales team made me feel appreciation. The salesperson and was in contact with when I purchased the house did not have the qualifications that Melissa R. Has. Fortunately, Melissa joined before my house closing and made me feel more comfortable.
By: Brandon
Sep 2022
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Issues arise but the way they are handled is always timely and professional.
By: Venkat Narayana
Sep 2022
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On time service and prompt response
By: Bart
Sep 2022
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Feels like good people work for Empire.
By: Michael
Sep 2022
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Floor plan
By: Singh
Sep 2022
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The promptness and customer service.
By: Sneha Latha Kumari
Sep 2022
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1) 11 month warranty representatives Pete and Don are very diligent . 2)Front office services Emily and Tiffany services are good
By: Confidential
Aug 2022
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Emily and Drew were there for us and they made our building experience great!
By: Edward
Aug 2022
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Scott and Jessica have been very patient with the planning aspect of the home. They have spent countless hours helping us organize our home on the lot, which was a challenge. Any time I have had a question or needed an extra set of eyes/suggestions Jessica has been phenomenal in helping. They were great it getting it exactly the way we wanted the home.
By: Confidential
Aug 2022
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Everyone and everything
By: Megan
Aug 2022
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High communication
By: Siddhartha
Aug 2022
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Everyone was easy to work with
By: Confidential
Aug 2022
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Constant communication with updates regarding my home
By: Confidential
Jul 2022
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Friendly and helpful staff. Exceptional
By: Confidential
Jul 2022
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Professional, keeping me up to date.
By: Mason
Jul 2022
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Melissa was great and kept us well informed throughout the painstaking waiting period. Hayden has been great inworking through the last few punch items.
By: Stephen
Jul 2022
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Working with the staff. All of them were extremely easy to work with.
By: Confidential
Jul 2022
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Quality
By: Charles
Jul 2022
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All of Empires work force are very helpful
By: Confidential
Jun 2022
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Clear Communication and Positive Spirit
By: Ricky
Jun 2022
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the sales team made things easy and the design process was enjoyable.
By: Demarcus
May 2022
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Transparency and honesty on the status of everything from start to finish and even post close.
By: Confidential
May 2022
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list of options
By: Confidential
May 2022
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Updates during construction process
By: Cathy
May 2022
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Her knowledge and kind spirit
By: Samir
May 2022
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Each time we reached out to Emily or our Superintendent, Mike Bowe, they were extremely responsive and helpful and guided us through each step of the process.
By: Sai
May 2022
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Sales team (Doug V) he was a great partner and was willing to work.
By: Eric
May 2022
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Weekly updates
By: Nicola
Apr 2022
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The view
By: Confidential
Mar 2022
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See my initial comments - the people, the level of detailed communication and responsiveness
By: Patrick
Mar 2022
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Anita and Melissa are great! Love the phone calls checking in and updates. Their response time was fantastic on all questions
By: Confidential
Feb 2022
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Friendliness
By: Joshua
Jan 2022
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Lots of options, flexibility, responsive and friendly team
By: Stephen
Jan 2022
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Very friendly and knowledgeable employees
By: Ricky
Jan 2022
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Design Studio Experience
By: Carrie Christine
Dec 2021
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Hard to pick just one thing - it’s really the team’s approach as a whole (see my first response).
By: Evan
Nov 2021
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The transparency
By: Marc
Nov 2021
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Honest, caring, no pressure
By: Brian
Nov 2021
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Frequent updates, quick and clear communication, friendly staff, open view to the entire process.
By: Mai Xuan
Nov 2021
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The responsiveness and the quality of workmanship.
By: Gregg W.
Nov 2021
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Semi custom design
By: Marc
Nov 2021
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The level of professionalism and quality is top notch. Liked pricing and the experience of building
By: Quacy
Oct 2021
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We have received updates from sale people.
By: Amie J.
Oct 2021
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We love the home and the design. So far the experience has been good.
By: Jennifer
Sep 2021
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Lauren and Eric were very responsive
By: Edmiston
Sep 2021
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The predrywall meeting was excellent.