Corporate Head Office

8008 Corporate Center Drive,
Charlotte, NC 28226
T 704-319-5000

Overall Customer Reviews

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7.3 Stars Rating
597 Customer Reviews
Click Here To Write A Review

Profile

North & South Carolina Profile: After years of slowly growing our footprint, we can proudly say that we now operate in two countries, seven regions and ninety communities. We have built more than 28,000 homes over the past 25+ years. We’re building new homes in North Carolina; South Carolina; Atlanta, Georgia; Houston, Austin and San Antonio, Texas; and Toronto, Ontario. By growing slowly, we have been able to maintain the family-owned-and-operated feel that’s grounded by our core values. As one of North America’s largest private homebuilders, our goal is to continue to grow, innovate and create some of the best communities to live in.

Communities









Customer Reviews

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By: Meghanath Reddy
Dec 2024
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Floor plans, lot sizes. Privacy
By: SivaKrishna
Dec 2024
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Design Selections and weekly check points ! Melissa , Angie, Julie were so responsive to provide clarifications even in the busy weekends and appreciate for their commitment. Tiffany designer helped with suggestions, coordinated well in design studio selections and revisions. Garrett Smith builder was so informative & cooperative, responded for each clarification during the progress of 7 months construction, provided detailed walkthroughs, mentioned the phase at which issues will be fixed and progress on them.
By: Confidential
Dec 2024
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Very nice homes1.Only thing we need to have more pantry space for kitchen in Hampton models2.we need to decrease the size of mantel to keep TV at watching height in EIMS model where everyone is complaining about in the community
By: Donna
Dec 2024
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I was impressed with the level of communication throughout the building process. The design studio was a wonderful experience. I applaud the building team for their keeping on schedule and I am continually impressed by the workmanship and efficiency with which the homes are built.
By: Prashim
Dec 2024
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Everyone from Sales Team to Builder. Queries and requests we had and time Empire took to resolve it.
By: Darius
Dec 2024
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Dealing with the site manager and sales team
By: Srinivasa Rao
Dec 2024
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Sales team and design consultant are very much approachable for any question or issue. They are very polite and helped me in each and every stage.I am very much satisfied with the service provided by American Security Mortgage
By: Obra Lee
Nov 2024
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Doug, Jacqueline, Steven, Don, and Danny were an absolute pleasure to work with! They always made themselves available to answer any questions or resolve issues that we had!
By: Confidential
Nov 2024
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Design studio, meet your neighbors party
By: Mark
Nov 2024
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The personal attention we got from everyone. We always felt that they cared about us. April for design, Lisa during build, Dan & Joe all though this were great to work with.
By: Confidential
Nov 2024
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Sales Agent is so responsive
By: Francis David
Oct 2024
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Always was in touch by email as to construction phases in process, organized with a schedule,
By: Kevin
Oct 2024
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The sales representative Asa Gottlieb is amazing! She sat down with us, explaining everything we needed to do to purchase a home. She priced out a home for us and was pretty much on point with the budget price we planned on. She is extremely knowledgeable and has been in constant communication with us from start. She is always available to assist us with any issues that we have.
By: Confidential
Sep 2024
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Since this was not a custom build the process was pretty straight forward. There were no delays, to my knowledge, and the home was finished before I anticipated.
By: Confidential
Sep 2024
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Seamless and easy to understand. Very transparent
By: Confidential
Sep 2024
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Honesty and quick response
By: Ravi Teja
Sep 2024
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The transaction and documentation so far was so smooth and ttansparent
By: Stephen Yemayinse
Aug 2024
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Simplicity, communicating, and responsive
By: Confidential
Aug 2024
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Sale rep was amazing
By: Confidential
Aug 2024
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The home was built exactly as expected, and the issues were minimal. When there were challenges, they were met with solutions and I appreciate how I felt during the process for the most part. At one point, I did ask for a representative of Empire to call me about a concern and I never received a call, but other than that it was a good experience.
By: Darius
Aug 2024
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very responsive.
By: Darcy
Aug 2024
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Great experience overall
By: Confidential
Aug 2024
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Design process and website is great.Construction updates n honouring inspections is nice.Early indication of closing date n lender options are good.
By: Confidential
Jul 2024
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The builders made me feel at home like they were giving me their own home to move and live in
By: Confidential
Jul 2024
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Immediate response and the way they give the importance to buyers or clients.
By: Kamal
Jul 2024
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Design, communication, location
By: Marvin Antwan
Jul 2024
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Their professionalism.
By: Ellsworth D.
Jul 2024
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Excellent product!
By: Gabriel
Jun 2024
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Jeremy. Give that man a bonus.
By: Elgin
Jun 2024
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The updates
By: Michelle
Jun 2024
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Responsiveness
By: Diane Kay
Jun 2024
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Friendly front office and helpful to our family that was moving into Greer from out of town. Always available for questions. The walk through process with the builders took longer than expected but was worthwhile as we learned much about the mechanical devices that run our house.
By: Raymond
Jun 2024
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Mike Bowen is the best and only person i trust at this moment
By: Confidential
Jun 2024
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Floor Plans and constructions
By: Timothy
Jun 2024
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Issues with Tub, broken pipe, garage door all handled well
By: Chadwick
Jun 2024
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Response time around all questions as well as the quality of the craftsmanship.
By: Confidential
May 2024
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Working with the builder Asa and the home design
By: Naveen Kumar
May 2024
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Melissa, Garrett (Superintendent) and Mike (Warranty specialist) are all good and made my experience great.
By: Keshab Prasad
May 2024
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timely response to the questions or concerns
By: Confidential
May 2024
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The process was seamless.
By: Confidential
May 2024
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Everything
By: Confidential
May 2024
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Floor plans
By: Kevin
May 2024
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They really know their stuff, and kept me & my wife informed. Really good people!
By: Winston
Apr 2024
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Working with Cynthia Pannebaker.
By: Archana
Apr 2024
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Timely completion, follow up,workmanship
By: Keith
Apr 2024
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I really enjoyed the time with spent @ the design center. Picking out the materials and designs was really cool.
By: Craig
Apr 2024
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Going above and beyond, friendly, fast service
By: Confidential
Mar 2024
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It was easy to communicate and people went above and beyond to fix things at our walk through.
By: Albano
Mar 2024
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High marks for Tiffany at the Design Center for helping us with interior and exterior elements. Our appreciation also to Lisa and Angie at the SalesCenter for their support during and after construction. We also like to extend a thank you note to Dan and Joe from the SuperintendentTeam for their assistance and professionalism with the punchlist before closing.
By: L'Tanya
Mar 2024
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How they kept me informed of everything going on with our new home