Corporate Head Office

Douglas Homes Head Office
#12B, 4101 19 Street NE
Calgary, AB, T2E 6X8

Overall Customer Reviews

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6.3 Stars Rating
562 Customer Reviews
Click Here To Write A Review

Profile

Douglas Homes was founded almost thirty years ago in 1989 by Doug Musak, an award winning Master Builder and Civil Engineer. Doug has always been committed to helping his clients find the “Perfect Fit”, to develop their dream into their home that features practical design and superior craftsmanship and is constructed within their budget. Douglas Homes provides quick possession and presale options, and always with you – the customer – in mind.

Over the past thirty years, this pursuit, combined with constant updates to incorporate current styles and targeting a variety of markets, has evolved into one of the industry’s most comprehensive new home design libraries with over 150 standard plans and thousands of options. We select only high quality finishes for functionality and visual interest. We help you find the right style and design for you and your family.

Recent Awards

  • Best Customer Experience Finalist 5 to 55 Homes - 2020 H.O.M.E. Awards
  • Awards of Excellence in Housing Winner, Single-Family - 2017
  • Awards of Excellence in Housing Winner, Medium Volume Builder of the Year - 2016
  • CHBA Sam Awards, Calgary Region Winner, Best New Home - 2016

Communities

Customer Reviews

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By: Confidential
Jan 2022
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Rudy was very kind and a great person to tour homes with, he was quick to reply to any questions or concerns that I had and made the buying process easy for us. Gregg the construction supervisor did an outstanding job during our initial walkthrough, despite it being his first day in Chestermere he was attentive and noted down all the issues I had in the house. Somehow he was able to fix 95% of the issues we had in the house over the course of a week, which included some major ticket items which was very impressive on his part and a great surprise for us so great job he did very well. Melissa the construction coordinator has been very quick to reply to emails and book our contractors to come in the house to get issues resolved and overall has been awesome to deal with.
By: Confidential
Jan 2022
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Friendly service.
By: Confidential
Jan 2022
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Jason was very helpful with all our concerns.
By: Confidential
Jan 2022
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Dealing with the service reps. The issues that are outstanding have been looked at by a service provider and we were told that the issue was not large enough to be addressed (multiple garage floor cracks) or it is within typical building variances and is not a deficiency (front door misaligned)
By: Confidential
Jan 2022
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Friendly and professionalism
By: Confidential
Jan 2022
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Personal were responsive and attentive to the process of quality workmanship, warranty coverage and any other questions I had in this first year of ownership of a Douglas Home.
By: Confidential
Dec 2021
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We have received excellent service from your sale reps (Nam & Fi), your warranty rep. (Jason) and your warranty coordinator (Melissa).We are very happy with the home you built for us.
By: Confidential
Dec 2021
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As this was a prebuilt home, we had very little input to the design and fixtures but are very satisfied with the finished house. We could not have picked a better location in the community. We especially like backing onto the path system at the junction of three paths, which gives us more room between our neighbours' houses. We have more space between our neighbours meaning we have a very open and bright view.
By: Confidential
Dec 2021
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Affordability and quality of building items used.
By: Confidential
Dec 2021
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My sales rep
By: Confidential
Nov 2021
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Fantastic service from the warranty team. Great, informative walkthroughs during the purchasing.
By: Confidential
Nov 2021
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Friendly knowledgable sales staff
By: Confidential
Nov 2021
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prompt actions. within timeframe i expected. melissa is very courteous and prompt to action whenever possible. i didnt like that i was told we were gonna get a gravel parking pad only to see a paved one. which is great. although id much rather have a bigger pad. extended 10 ft in towards my house. i was too late to make a request.
By: Confidential
Nov 2021
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U guys crushed itThe whole entire team did an awesome job so glad we choose yall as our home builders Amazing work !!
By: Confidential
Oct 2021
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Efficient service once a concern was raised.
By: Confidential
Oct 2021
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Friendly and prompt service
By: Confidential
Aug 2021
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Design and material used for the house.
By: Confidential
Aug 2021
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We enjoyed working with John during the building process. Jay has been amazing.
By: Confidential
Jul 2021
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We feel like the value of the workmanship, design, and quality of house fixtures (lighting, countertops, windows, etc) are quite high quality for what we were able to pay for the house! In other words, we got a LOT of bang for our buck, which we so appreciated as first time home buyers.
By: Confidential
Jul 2021
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The workmanship and style of the home.
By: Confidential
Jul 2021
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Interior design of the house, good sales representatives
By: Confidential
Jul 2021
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The quick response
By: Confidential
Jun 2021
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The quality of the home
By: Confidential
Jun 2021
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Good quality and they are professional.
By: Confidential
Jun 2021
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The quality of construction is good and the employees I have spoken with are always professional and courteous. If they haven't known the answer to a question they have always gotten back to me with an answer in a reasonable amount of time. Michelle in the warranty department always gets back to you with an answer and has been a great help in trying to get jobs that were not completed upon possession done to the best of her abilities.
By: Confidential
May 2021
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I am Very happy and satisfied thank you
By: Confidential
May 2021
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The trades staff where very professional
By: Confidential
May 2021
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Sales guy John was very knowledgeable and helpful. Michelle in warranty/service also very helpful
By: Confidential
May 2021
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Derk and Michelle have been amazing!
By: Confidential
May 2021
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The staff are easy to talk to.
By: Confidential
May 2021
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Awesome team! Thank you!!! ;)
By: Confidential
Apr 2021
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Possession on time even before the date given earlier.
By: Confidential
Apr 2021
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Good size of lots
By: Confidential
Apr 2021
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Super easy to deal with. And relatively prompt on requests
By: Confidential
Apr 2021
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Overall very good experience
By: Confidential
Apr 2021
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people are lovely and so easy to connect and communicate.
By: Confidential
Apr 2021
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Prompt service as far as deficiencies and emails/phone calls getting returned right away
By: Confidential
Mar 2021
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Customer service, Derk Patton, was very helpful the whole way through the process and we were very happy with how he treated us and how quickly and professionally he responded to any questions or concerns we had.
By: Confidential
Mar 2021
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The style, finish on the exterior, location of the property. Bob Leonard was a great salesman. He understood what we wanted in a home and made it work for us. Warranty work was done in a timely manner. Our concerns were met understanding and resolve.
By: Confidential
Feb 2021
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The service we received from Nam, Fi and Earl. And the house design.
By: Confidential
Feb 2021
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Speed. They don't just build, but pay attention to aesthetics, especially the interior of the house
By: Confidential
Feb 2021
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Utility of space within the house
By: Confidential
Feb 2021
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Working with the constructor’s real estate seller and the walk around with the constructor’s head constructor. Really good people!
By: Confidential
Feb 2021
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The service provided by Derk and Earl were exemplary. Derk is a straightforward salesman and was very clear on required timelines and what was and was not possible with the house. He maintained regular contact with us during and after the entire purchase process and I believe he balanced our concerns as a customer with those of Douglas homes. Earl, our project manager, was clearly committed to both the timeliness and quality of delivery. He was also straightforward to deal with and he clearly takes pride and ownership in job well done. During the basement completion Earl communicated regularly and made sure we were aware of progress.Both Earl and Derk are excellent representatives for Douglas homes.
By: Confidential
Feb 2021
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Very good customer service and a great overall product.
By: Confidential
Jan 2021
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Everyone was nice to deal with. Build meeting was well organized and efficient.
By: Confidential
Jan 2021
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They are nice
By: Confidential
Jan 2021
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The furnace quit working and we called John at the show home and he gave us a number to call and the guy from the heating company was here right away and fixed it for us. Everyone was very helpful and Steve made sure he wrote everything down and the guys were here as soon as we moved in to fix the problems.. all said, a good experience!!
By: Confidential
Jan 2021
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Our experience during the building process was very limited as we purchased the home 95% completed, however we are very happy with our home and would highly recommend Douglas Homes to anyone looking for a home builder
By: Confidential
Jan 2021
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Fast building time. Jason is an awesome person. Really liked the way he took everything so seriously. Very helpful and positive person.