Corporate Head Office

Douglas Homes Head Office
#12B, 4101 19 Street NE
Calgary, AB, T2E 6X8

Overall Customer Reviews

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6.2 Stars Rating
470 Customer Reviews
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Profile

Douglas Homes was founded almost thirty years ago in 1989 by Doug Musak, an award winning Master Builder and Civil Engineer. Doug has always been committed to helping his clients find the “Perfect Fit”, to develop their dream into their home that features practical design and superior craftsmanship and is constructed within their budget. Douglas Homes provides quick possession and presale options, and always with you – the customer – in mind.

Over the past thirty years, this pursuit, combined with constant updates to incorporate current styles and targeting a variety of markets, has evolved into one of the industry’s most comprehensive new home design libraries with over 150 standard plans and thousands of options. We select only high quality finishes for functionality and visual interest. We help you find the right style and design for you and your family.

Recent Awards

  • Best Customer Experience Finalist 5 to 55 Homes - 2020 H.O.M.E. Awards
  • Awards of Excellence in Housing Winner, Single-Family - 2017
  • Awards of Excellence in Housing Winner, Medium Volume Builder of the Year - 2016
  • CHBA Sam Awards, Calgary Region Winner, Best New Home - 2016

Communities

Customer Reviews

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By: Eliam
August 2021
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We enjoyed working with John during the building process. Jay has been amazing.
By: Robyn
July 2021
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We feel like the value of the workmanship, design, and quality of house fixtures (lighting, countertops, windows, etc) are quite high quality for what we were able to pay for the house! In other words, we got a LOT of bang for our buck, which we so appreciated as first time home buyers.
By: Janine
July 2021
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The workmanship and style of the home.
By: Volodymyr
July 2021
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Interior design of the house, good sales representatives
By: Paulo
July 2021
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The quick response
By: Pio
June 2021
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Good quality and they are professional.
By: Brett
June 2021
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The quality of construction is good and the employees I have spoken with are always professional and courteous. If they haven't known the answer to a question they have always gotten back to me with an answer in a reasonable amount of time. Michelle in the warranty department always gets back to you with an answer and has been a great help in trying to get jobs that were not completed upon possession done to the best of her abilities.
By: Channa
June 2021
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I am Very happy and satisfied thank you
By: Terri
May 2021
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Derk and Michelle have been amazing!
By: Christina
May 2021
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Awesome team! Thank you!!! ;)
By: Chanpreet
April 2021
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Possession on time even before the date given earlier.
By: Harminder
April 2021
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Good size of lots
By: Russell
April 2021
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Super easy to deal with. And relatively prompt on requests
By: Maricris
April 2021
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people are lovely and so easy to connect and communicate.
By: Randy
April 2021
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Prompt service as far as deficiencies and emails/phone calls getting returned right away
By: Manley
March 2021
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Customer service, Derk Patton, was very helpful the whole way through the process and we were very happy with how he treated us and how quickly and professionally he responded to any questions or concerns we had.
By: Daniel
March 2021
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The style, finish on the exterior, location of the property. Bob Leonard was a great salesman. He understood what we wanted in a home and made it work for us. Warranty work was done in a timely manner. Our concerns were met understanding and resolve.
By: Etienne
February 2021
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The service we received from Nam, Fi and Earl. And the house design.
By: Sero
February 2021
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Speed. They don't just build, but pay attention to aesthetics, especially the interior of the house
By: Andreu
February 2021
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Working with the constructor’s real estate seller and the walk around with the constructor’s head constructor. Really good people!
By: Gareth
February 2021
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The service provided by Derk and Earl were exemplary. Derk is a straightforward salesman and was very clear on required timelines and what was and was not possible with the house. He maintained regular contact with us during and after the entire purchase process and I believe he balanced our concerns as a customer with those of Douglas homes.

Earl, our project manager, was clearly committed to both the timeliness and quality of delivery. He was also straightforward to deal with and he clearly takes pride and ownership in job well done. During the basement completion Earl communicated regularly and made sure we were aware of progress.

Both Earl and Derk are excellent representatives for Douglas homes.
By: Mark
January 2021
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They are nice
By: Allan
January 2021
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The furnace quit working and we called John at the show home and he gave us a number to call and the guy from the heating company was here right away and fixed it for us. Everyone was very helpful and Steve made sure he wrote everything down and the guys were here as soon as we moved in to fix the problems.. all said, a good experience!!
By: Kenneth
January 2021
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Our experience during the building process was very limited as we purchased the home 95% completed, however we are very happy with our home and would highly recommend Douglas Homes to anyone looking for a home builder
By: Sukhdeep
January 2021
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Fast building time. Jason is an awesome person. Really liked the way he took everything so seriously. Very helpful and positive person.
By: Janet
January 2021
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Customer liaison helpful, respectful and knowledgable. Walk through inspection given time and didn't rush me through the process.
By: Ariel
December 2020
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Derk Patton, Area Manager @ Precedence is amazing. He is very accommodating. He never gets tired of answering our questions. He is very prompt in getting back to us for updates and answers. If he does not have the answer yet, he will acknowledge our email and promise to get back, and he does. He is a gem.
I really love the layout of our home. It is perfect for our family.
By: Abolaji
December 2020
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Being customer-centric. I appreciate the fact that Douglas homes were able to put in all the essentials in our home without the common offers of upgrades that do not add value to the home.
By: Brittany
December 2020
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The sales team in Sunset has been amazing! Fi had been great at getting back to me whenever I’ve had questions. Also, Earl has really been on top of securing siding for my garage. I’ve really appreciated him keeping me up to date.
By: Nicole
November 2020
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Cost/quality combination.
By: Steven
October 2020
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-We enjoyed and appreciated working with Nam and the sales reps in Sunset. We went to many other builders and not feel as welcome and comfortable as we did with Douglas Homes. Nam and Fi always responded in a timely manner and allowed for multiple visits to the home prior to purchasing. We were also able to view many properties and really get a good variety in the community.
-The pre-orientation walkthrough was thorough and completed however we would have liked to have a little more information as to what it entailed prior to the appointment as one of us did not take work off as we did not understand the extend of the walkthrough.
-We appreciated the interior designs to Douglas Homes, the homes are very well designed even in the duplexes and single laned homes, they have all the features of a larger home but perfect for a couple looking for a smaller footprint.
-The price points of many of the homes fits the budget.
By: John
October 2020
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When buying our Douglas home we lived in Portland Oregon and Bob Leonard kept us in touch every step of the way with the progress we were very happy with his commitment to us until we moved to Alberta. We are very happy with our Douglas home and feel it is a quality built property with the few problems we have had feel Jason been very good and is on the ball with getting things resolved for us.
By: Lrgilroy
September 2020
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This is our 3rd new home and 9th home overall. It is the best home we have ever purchased across Canada. We love our home.
Jason the warranty guy treated us great and the office staff have provide excellent service. We have never received such great service before. We therefore give you folks 10 out of 10 and Jason gets an eleven.
By: Rebka
August 2020
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Their Home cost proportional with the value
By: William
August 2020
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Our dealings with Earl, the site supervisor, he is down to earth and very helpful.
By: Logan
August 2020
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The customer service and willingness to make changes to the home to make the perfect fit.
By: Quang
August 2020
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I communicated the most with John (sales) and Jay (warranty). They both have been very helpful and addressed my concerns quickly. Bob, the electrician was very prompted when I had an issue with one of the breaker in the electrical panel. Everyone is very friendly and professional.
By: Mathew
July 2020
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Overall design of the home and the friendly, and professional personnel.
By: Eliam
July 2020
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The staff were friendly and were very accommodating with our needs.
By: Valerii
July 2020
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Very nice house, nice interior design
By: Saneha
June 2020
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Deficiencies were addressed quick and in a professional manner. The welcome package was very nice as well.
By: Jane
June 2020
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I really appreciated that Douglas Homes was willing to negotiate on their quick possession homes, where other builders were not. This was a large part of the reason that I ultimately decided to purchase from Douglas.

Earl has been great for helping me out when needed and answering my questions quickly. He always makes himself available when I have questions
By: Gerald
May 2020
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The service from Douglas was amazing. It truly felt like that they cared. I would recommend Douglas for a new build. Right from the office staff to field staff they were all very very good.
By: Eton
May 2020
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Sales personnel John was great, warranty personnel was great, house is very modern and comfortable.
By: Balvinder
April 2020
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Haven't had much contacts with the builder.