Douglas Homes – H.O.M.E

https://douglashomes.net/

Corporate Head Office

Douglas Homes Head Office
#12B, 4101 19 Street NE
Calgary, AB, T2E 6X8

Overall Customer Reviews

5.7 Stars Rating

1076 Customer Reviews

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Profile

Douglas Homes was founded almost thirty years ago in 1989 by Doug Musak, an award winning Master Builder and Civil Engineer. Doug has always been committed to helping his clients find the “Perfect Fit”, to develop their dream into their home that features practical design and superior craftsmanship and is constructed within their budget. Douglas Homes provides quick possession and presale options, and always with you – the customer – in mind.

Over the past thirty years, this pursuit, combined with constant updates to incorporate current styles and targeting a variety of markets, has evolved into one of the industry’s most comprehensive new home design libraries with over 150 standard plans and thousands of options. We select only high quality finishes for functionality and visual interest. We help you find the right style and design for you and your family.

Recent Awards

Best Customer Experience Finalist 5 to 55 Homes - 2020 H.O.M.E. Awards
Awards of Excellence in Housing Winner, Single-Family - 2017
Awards of Excellence in Housing Winner, Medium Volume Builder of the Year - 2016
CHBA Sam Awards, Calgary Region Winner, Best New Home - 2016

Communities

Customer Reviews

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By: Confidential

Dec 2022

The people I've dealt with directly (Derk, Neal, Damian, Jason, the interior painter (don't recall his name)) have all been very professional, respectful, courteous. Each seemed to be really proud of the work they do and the product they produce. It seemed important to each to ensure *I* was happy with the result too. Teamwork also seemed to be valued. I've been really impressed Douglas Homes group.

By: Confidential

Nov 2022

The design of the house.

By: Confidential

Nov 2022

Quality of work and good customer service

By: Confidential

Nov 2022

Customer service has been great.

By: Confidential

Nov 2022

Douglas Homes really cares about the product that they deliver. Their attention to minor details prior to taking possession was very satisfying. At 72 years, I have seen and renovated a lot of homes. The attention to details and quality of/by the entire DH team has been superb. It is not often that you get a builder that under promises and then over delivers. The entire team, from the sales team that almost weekly let me access my house while under construction, to their framer/carpenter, electrician, painter, etc., project manager, all went above and beyond what I have experienced previously. Given that my house was built during the last third of the COVID disruption, DH has done a superb job . Some people call me a perfectionist when I do renovation work. The initial construction of my house is far better than I expected. Even minor details that I could take care of myself, they have resolved as soon as they were made aware of them.

By: Confidential

Nov 2022

Everything!! I was an absolute joy working with your team to build my home :)

By: Confidential

Nov 2022

Professionalism of Sales and CSR and Supervisor And them trying to complete deficiencies and ongoing construction in a timely matter based on supply and trades in this world we live in now.

By: Confidential

Nov 2022

Affordable price range

By: Confidential

Nov 2022

we love our 1st ever home. things that i requested repaired, couldve been dealt with faster, but i do understand the circumstances were all in. i like how the reps try their best to accomodate us everytime we make a request. very professional. thank you

By: Confidential

Nov 2022

The feature wall, kitchen back splash, kitchen counter granite tops and the front door colour with the stained clear glass with an excellent design. Also the other main feature is the 9 feet ceiling on the main level.

By: Confidential

Nov 2022

I love the bright open concept and front and back grass completed

By: Confidential

Oct 2022

sales person was very patient and gave me the good reasons for the delay and non completion items.

By: Confidential

Oct 2022

Working with Sarah and having her support and input on design ideas!

By: Confidential

Aug 2022

Good customer service and good quality.

By: Confidential

Aug 2022

Quality of material used in house and also the design of the house

By: Confidential

Aug 2022

Courteous sales rep and affordability

By: Confidential

Jul 2022

Very organized and on time I really appreciate that thank you

By: Confidential

Jun 2022

Sales representatives (Fi and Nam) were amazing. Always there to answer question and always helpful. Douglas offer affordable detached houses at a better price than competitors. Good quality construction.

By: Confidential

May 2022

Jason is friendly, knowledgable, professional and on the ball. Friendly & excellent service from Nam & Fi .

By: Confidential

May 2022

They are very kind and approachable staff

By: Confidential

Apr 2022

We actually bought this home when it was 3/4 finished so didn't get to choose anything other than upgrading our appliances. Derk was very nice when we met him through our realtor and Jason is excellent to deal with, if we have any concerns.

By: Confidential

Apr 2022

We are happy with quality of the home

By: Confidential

Mar 2022

interior design

By: Confidential

Mar 2022

The interior of the house is beautiful, I have almost 85% of what i wanted. The only issue is with the staircase, i choose a different style which I was made to sign for but never got it. I also was told i will get the towel rings in the washrooms, which i never got, One of the door opener does not work, Laundry Room shelves have not been installed yet and I haven't heard from anyone. Other than that, I am very happy with my house, please just have those few fixed and I will be very satisfied. My friends every time they visit, they love it and they are also planning to buy from you guys, because they like my plan. The other thing I had totally forgotten about is, the house shakes, i don't know what it is. I have taken a video to show, whether is its because of the construction going on around the area, i have no idea. I would like to play the video to you guys and maybe you can explain what it is.

By: Confidential

Mar 2022

The customer experience with the Sales Representatives, Nam and Fi, was exceptional.

By: Confidential

Jan 2022

Jason is friendly, knowledgable, professional and on the ball. Anything that was raised was dealt with promptly by Douglas Homes or your contractors. Great experience.

By: Confidential

Jan 2022

From start to finish the people we dealt with have been absolutely fantastic. Our home is beautiful & more then we envisioned.

By: Confidential

Jan 2022

Rudy was very kind and a great person to tour homes with, he was quick to reply to any questions or concerns that I had and made the buying process easy for us. Gregg the construction supervisor did an outstanding job during our initial walkthrough, despite it being his first day in Chestermere he was attentive and noted down all the issues I had in the house. Somehow he was able to fix 95% of the issues we had in the house over the course of a week, which included some major ticket items which was very impressive on his part and a great surprise for us so great job he did very well. Melissa the construction coordinator has been very quick to reply to emails and book our contractors to come in the house to get issues resolved and overall has been awesome to deal with.

By: Confidential

Jan 2022

Friendly service.

By: Confidential

Jan 2022

Jason was very helpful with all our concerns.

By: Confidential

Jan 2022

Dealing with the service reps. The issues that are outstanding have been looked at by a service provider and we were told that the issue was not large enough to be addressed (multiple garage floor cracks) or it is within typical building variances and is not a deficiency (front door misaligned)

By: Confidential

Jan 2022

Friendly and professionalism

By: Confidential

Jan 2022

Personal were responsive and attentive to the process of quality workmanship, warranty coverage and any other questions I had in this first year of ownership of a Douglas Home.

By: Confidential

Dec 2021

We have received excellent service from your sale reps (Nam & Fi), your warranty rep. (Jason) and your warranty coordinator (Melissa).We are very happy with the home you built for us.

By: Confidential

Dec 2021

As this was a prebuilt home, we had very little input to the design and fixtures but are very satisfied with the finished house. We could not have picked a better location in the community. We especially like backing onto the path system at the junction of three paths, which gives us more room between our neighbours' houses. We have more space between our neighbours meaning we have a very open and bright view.

By: Confidential

Dec 2021

Affordability and quality of building items used.

By: Confidential

Dec 2021

My sales rep

By: Confidential

Nov 2021

Fantastic service from the warranty team. Great, informative walkthroughs during the purchasing.

By: Confidential

Nov 2021

Friendly knowledgable sales staff

By: Confidential

Nov 2021

prompt actions. within timeframe i expected. melissa is very courteous and prompt to action whenever possible. i didnt like that i was told we were gonna get a gravel parking pad only to see a paved one. which is great. although id much rather have a bigger pad. extended 10 ft in towards my house. i was too late to make a request.

By: Confidential

Nov 2021

U guys crushed itThe whole entire team did an awesome job so glad we choose yall as our home builders Amazing work !!

By: Confidential

Oct 2021

Efficient service once a concern was raised.

By: Confidential

Oct 2021

Friendly and prompt service

By: Confidential

Aug 2021

Design and material used for the house.

By: Confidential

Aug 2021

We enjoyed working with John during the building process. Jay has been amazing.

By: Confidential

Jul 2021

We feel like the value of the workmanship, design, and quality of house fixtures (lighting, countertops, windows, etc) are quite high quality for what we were able to pay for the house! In other words, we got a LOT of bang for our buck, which we so appreciated as first time home buyers.

By: Confidential

Jul 2021

The workmanship and style of the home.

By: Confidential

Jul 2021

Interior design of the house, good sales representatives

By: Confidential

Jul 2021

The quick response

By: Confidential

Jun 2021

The quality of the home

The Home Owner Mark of Excellence (H.O.M.E.) is an independent certification program created by CustomerInsight^TM and based solely on the voice of the customer. All scores and ratings are from real home owners, just like you. Winners are calculated solely from home owner feedback surveys. No industry judges or panels, just customer feedback. Learn more

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