The process was well outlined and detailed. Everyone was friendly and helpful.

We bought a spec home, so I can’t really comment on what the communication is like with the builder during the construction process.That said, from the time we signed the contract, through possession, and especially during the first year after moving in, we’ve been really happy with the care and service we’ve received. The Response Team has been great to deal with and has always been very helpful and responsive.I know buying a new home can sometimes end up being a frustrating experience between the homeowner and the builder, but that hasn’t been our experience at all. I feel like we’ve had a really good relationship with CedarGlen, and that has made the whole experience much more positive.We’ve been very happy with our experience and would definitely recommend Cedarglen to others.

I liked the professionalism and transparency throughout the entire process from sales to warranty. Communication was excellent at every stage, and all feedback and concerns were taken seriously.

What I liked most about my experience with Cedarglen Homes was how supported I felt throughout the process. Buying a home is a big decision, and I really appreciated having a team that was friendly, approachable, and willing to help whenever I had questions. I’m genuinely happy with the quality and design of my home, and I’m proud to call it my own. Overall, it’s been a really positive experience, and I’m glad I chose Cedarglen Homes.

The end product. Our home.

They constantly schedule appointments and took the time to explain every process (not that I could remember all the information). Show home had excellent personnel . Tyler was an excellent supervisor/manager

Good quality

We really have appreciated cedarglen’s willingness to make things right, particularly how our front entrance was reframed and made “right” rather than just getting a refund when the incorrect size of door was put on initially.

Price to quality

when every time need repair they respond easy and quicky. most problem are solved.

going above and beyond

Interior

No issues

I really liked the quality of the workmanship and the thoughtful use of space throughout the home. The layout feels well designed and practical, with every area utilized effectively. I also appreciate the overall design and attention to detail, which makes the home feel both functional and comfortable.

I'd keep raving about the response team's customer service. I am partial to say Kasy is the best at this. (well I only interacted with Kasy, so I am biased). She takes all our complaint like it's hers, she is firm yet calm about it. Tyler and Bruce educated us home owners about our new home in a very understanding manner, they know it's a big investment and they are just as vested in ensuring it's well maintained. They are also lovely in there interactions answering every question as best as they can. Melissa (she's left Cedarglen now) at the show home was our first contact and I am sure that was the ground zero to this experience. I am glad we had the best team at Cedarglen, made our buying experience a blessed one.

Good

The staff are awesome! From sales, to construction, to warranty. They always had my back and did whatever it took to ensure I loved my home.

The people that helped us with our purchase and 1st year maintenance/repair.

What we liked most about our experience with Cedarglen Homes was the quality of the home and the professionalism of the team. Throughout the building process, the staff were friendly, responsive, and willing to answer our questions. Overall, the process was smooth, and we are very happy with our new home.

The overall customer service experience is great. right from the start at the sales centre, head office for paper work and blind selection and the best of all is the responds team. I work with Matt C. from the responds team. He listen very attentively, very knowledgeable and responds to all my issues and provides the contractors to fix the issues. Thanks again Matt C.

The ease of communication with the response team and the quick and knowledgeable responses.

Team always available and approachable/ quickly reachable. Did not see any issues or pain of communication what we had experienced in the past.Feel like my own team.

Everyone I interacted with during the process was thoughtful, respectful and knowledgable

The Quick response to tackling issues as they arose.

Prompt response and good/supportive customer care especially friendly to first home buyers.

Melisa and Matt were amazing

That's a broad question! Probably the people at every phase. Sales, design, site, estimating, customer care... all amazing humans that made an easy process and a complete home.

Good services since day one I signed the document till I move in my home.

Friendly and attentive support

The whole process from the beginning to end was great - all the staff made us feel valued and we love our home!

Live comfortably

The team!

Staffs knowledge

Being able to contact the response team— a real life saver! They were always so quick to resolve an issue.

Clarity, quality work and excellent sales team.

They resolved everything professionally, thoroughly, and to perfection.

Excellent builder. I have nothing to say anything wrong.

Prompt response to calls

Prompt response to issues.

What I liked most about my experience with Cedarglen Homes was the excellent customer service and communication throughout the process. The team was approachable, knowledgeable, and willing to answer questions promptly, which made the experience feel smooth and reassuring. I also appreciated the quality of workmanship and the attention to detail in the home design and finishing.

Very kind and caring approach, it is not your usual "we are done when the sale is done", they truly care about you as a client long term.

Responsible and agreeable to our requests and questions, we felt they were flexible enough to accommodate our input without incurring absurdly high fees. House plans, design and interior feel really align with our taste and preferences.

My favorite part was going with the design package that was carefully selected by Cedarglen Homes for out-of-province customers that aren't able to see and select all interior finishes like myself. The house turned out beautiful!

That we could customize things. Caring staff. Helpful with minor issues.

They listen and give good feedback. They also help and are very kind. It goes a long way.

they can always address the problems and I am satisfied with the work

service and quality

The folks that worked with us throughout the year, from the possession day, to the response team, and to the warranty team

Responsiveness to any complaints

The personal touch.