Avalon Master Builder

www.avalonmasterbuilder.com/

Corporate Head Office

Avalon Master Builder
221-4615 112th Ave. SE
Calgary, AB T2C 5J3

T (403) 226-3485

Overall Customer Reviews

8.2 Stars Rating

854 Customer Reviews

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Profile

Calgary, Alberta – Avalon Master Builder is a family owned business, managed by Ryan Scott, President and C.E.O., building condominiums, townhomes and single family homes. Avalon also builds in Red Deer, Alberta under the brand Avalon Central Alberta, a separately-managed division.

As an industry-leading “green” builder, Avalon Master Builder has set the unprecedented goal to build Net Zero homes at no additional cost to the consumer by 2015.

Strong company values drive the team at Avalon Master Builder to continually find new and innovative ways to treat people and the environment with respect. Guided by the Avalon Cares program, Avalon Master Builder is committed to:

Zero stress for home buyers
Saving the environment
Giving back to the community

Avalon Master Builder is also a Holmes Approved Homes builder, backed by the Mike Holmes “Make It Right” brand. This stringent program ensures that every home is built to the highest performance standards, using sustainable practices.

Recent Awards

H.O.M.E. 2016 Platinum Award
Customer Choice award in the Calgary and Central Alberta Regions nine times in the past twelve years.
2012 we won the Home Owner Mark of Excellence Award for achieving the Highest Overall Customer Satisfaction Survey in Canada
SAIT Polytechnic President’s Partnership Award in 2015.

Communities

Customer Reviews

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By: Okey Kalu

Aug 2023

The customer relations is very good and the quality of homes is good. Sometimes some things take longer than they should should have been done before possession. Avalon is a builder is that takes the time to do the things they need to.

By: Danish

Jul 2023

Professional behaviour

By: Garth

Jul 2023

Charlene. She is the most helpful person. Easy to talk to and reach out to. I did not know Calgary before and she made it so easy to want to move out and buy with Avalon

By: Skyler

Jun 2023

Very clean, responsive, helpful

By: Robert Rudolph

Jun 2023

Charlene is the key person that made the process easy and is the best communicator in the company.

By: Ramiz

Jun 2023

We love everything

By: Krystle

May 2023

We had some unique issues with land title transfers in that process Chris the rep, he was absolutely wonderful to resolve the problem and made sure we were not harmed with having to pay more money and took accountability on how to do that. Chris made sure we had an extension and it was a personalized experience with Chris he stepped up and supported us.

By: Jason

May 2023

Sales representatives were very supportive and helpful, made considerable effort to help identify the right style home and upgrades to suit my lifestyle and personal preferences.I felt piece on mind that any issues that I would encounter Avalon team would support to make it right and ultimately stood behind their product.

By: Jocelyn

Mar 2023

picking the options for my house - (wish i would of had a option on the fridge upgrade.) the welcome to your new home basket was so thoughtful!

By: Chris

Mar 2023

Great Customer experience.

By: Steven

Mar 2023

Easy to navigate. Communication was excellent

By: Kenneth

Feb 2023

Professionalism

By: Lucas

Jan 2023

Matt and Jennifer made the process easy. Happy with the end result.

By: Gregory

Jan 2023

Timely delivery in spite of global supply chain lockdown.

By: Folasade

Dec 2022

Sales representative is very good and explains what I need to know about the building

By: Christina

Nov 2022

Friendly staff and question and work requests were handled in a professional and timely manner.

By: Hanoz

Nov 2022

The communications regarding any issues and changes right from the beginning of down payment , move in possession to follow up on trades required for repairs needed etc...

By: Chinwoke

Nov 2022

Lovely, affordable and durable building with excellent customer service

By: Alexis

Nov 2022

They were willing to move the floor plan and adjust things. Response to items that needed attention. Leslie Ann was amazing.

By: Ambrocia

Jun 2022

Excellent and knowledgeable sales agent.

By: Neil

May 2022

Flexibility and responsiveness to meet customer expectation.

By: Smriti

May 2022

The speed at which they closed the sale, and took care of all the paperwork etc.

By: Robin

May 2022

Mariam was very good

By: Jason

Apr 2022

All Avalon employees have been a pleasure to work with. Staff are knowledgeable, supportive, and went above and beyond to try and understand customer needs.

By: Cole

Apr 2022

One shop process and not many issues

By: John

Apr 2022

Very approachable sales staff and customer service representative.Building and design concept particularly for net zero homes. Compact but easily livable in basement design and street level front patio.

By: Uba

Apr 2022

Professional

By: Jocelyn

Mar 2022

picking out my options

By: Sarah

Mar 2022

Good value for the price we bought at! Standard features feel like upgrades!

By: Afshar

Dec 2021

I love their timing and how they manage to help us a lot. Very efficient and timely manner.

By: Jhonson

Nov 2021

Very professional and easy process!

By: Gerald

Nov 2021

Matt House was great. He was very approachable and always available.

By: Mariam

Oct 2021

Working with sherry was great, Adam was always available to answer questions

By: Alexis

Sep 2021

Everyone was very helpful and responsive with all question throughout the entire process.

By: Chelsey

Sep 2021

Very prompt responses and friendly staff. We love our home and the quality of materials.

By: Matthew

Aug 2021

Very friendly and courteous. Response time should be better to resolve issues. Overall good though.

By: Sharon

Jul 2021

The process was very smooth.

By: Gurjinder

Jul 2021

Condo fee is too much and inflation is too much in a year

By: Honey

Jul 2021

The sales person was very accomodating.

By: Charlene

Jun 2021

The sales rep (Sherry) who sold me my unit has been a source of comfort and went above and beyond her work duties I believe to contact the correct people to assist me

By: Ambrocia

Jun 2021

Design and quality

By: Saima

Jun 2021

Interior inside the house is very solid.

By: Alison

May 2021

they were very quick to respond to issues and concerns and quick to line up vendors

By: Neil

Mar 2021

Avalon sales and construction teams show a strong commitment to ensuring customer satisfaction.

By: Stacie

Feb 2021

All of the representatives that I have dealt with from Avalon, as well as most of their trades contacts, have been very friendly and easy to deal with. In particular, Mariam is an amazing sales representative and I truly felt like she was as excited as I was throughout the whole buying process

By: Abhishek

Feb 2021

The process was pretty good and had me updated.Last minute changes were honored as well.

By: Ty

Feb 2021

Matt was great to deal with. He was very helpful and accommodating.Adam was also a pleasure to deal with and was helpful in answering and addressing any concerns.

By: Jodi

Feb 2021

Mariam was extremely helpful during the building process, always looking out for my needs and requests when possible. She was always very courteous and willing to help. Megan has been very responsive and has resolved my issues when needed. Very pleased with my decision to build with Avalon due to the customer service.

By: Margaret

Feb 2021

Their customer service is excellent.

By: Tibor

Feb 2021

Avalon is very receptive for customer request, all my suggestion and change request were treated seriously and get accommodated!

CUSTOMER TESTIMONIALS

WARRANTY PROVIDER REVIEW

The Zen in Auburn Bay is a Condo Project, and a child company of Avalon Industries Ltd.

The Zen in Auburn Bay Ltd is a member in good standing, and has been a member of The Alberta New Home Warranty Program since December 17, 2012. Membership in the Program means adhering to rigorous membership standards. During their time with the Program, They have had no unresolved warranty issues and no unsatisfied Conciliations.

The Zen in Auburn Bay Ltd is a member in good standing, and have achieved the rating of Accredited member with the Program; the highest possible rating. This rating is determined through a disciplined process that evaluates each Builder Members' operational performance based on criteria which includes: Technical Achievement (quality assurance program of the builder), Warranty Performance and Customer Satisfaction (Conciliation and Claims record), Business Practices and Resources (business expertise), and Financial Performance.

The Zen in Auburn Bay Ltd has set a high standard of operational performance and The Alberta New Home Warranty Program is pleased to have them as a Builder Member.

The Home Owner Mark of Excellence (H.O.M.E.) is an independent certification program created by CustomerInsight^TM and based solely on the voice of the customer. All scores and ratings are from real home owners, just like you. Winners are calculated solely from home owner feedback surveys. No industry judges or panels, just customer feedback. Learn more

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