Corporate Head Office

Avalon Master Builder
221-4615 112th Ave. SE
Calgary, AB T2C 5J3

T (403) 226-3485

Overall Customer Reviews

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8.2 Stars Rating
883 Customer Reviews
Click Here To Write A Review

Profile

Calgary, Alberta – Avalon Master Builder is a family owned business, managed by Ryan Scott, President and C.E.O., building condominiums, townhomes and single family homes. Avalon also builds in Red Deer, Alberta under the brand Avalon Central Alberta, a separately-managed division.

As an industry-leading “green” builder, Avalon Master Builder has set the unprecedented goal to build Net Zero homes at no additional cost to the consumer by 2015.

Strong company values drive the team at Avalon Master Builder to continually find new and innovative ways to treat people and the environment with respect. Guided by the Avalon Cares program, Avalon Master Builder is committed to:

  • Zero stress for home buyers
  • Saving the environment
  • Giving back to the community

Avalon Master Builder is also a Holmes Approved Homes builder, backed by the Mike Holmes “Make It Right” brand. This stringent program ensures that every home is built to the highest performance standards, using sustainable practices.

Recent Awards

  • H.O.M.E. 2016 Platinum Award
  • Customer Choice award in the Calgary and Central Alberta Regions nine times in the past twelve years.
  • 2012 we won the Home Owner Mark of Excellence Award for achieving the Highest Overall Customer Satisfaction Survey in Canada
  • SAIT Polytechnic President’s Partnership Award in 2015.

Communities





Customer Reviews

Click Here To Write A Review
By: Steven
Feb 2024
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It was easy. They were up front about delays and communicative throughout
By: Nana
Feb 2024
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Great customer experience from Sherry Duperre.The building designs, especially the rooftop patio offers a great view of the community.
By: Donna
Feb 2024
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The sales ladies and the decision making with the home. Also the lawyer was extremely helpful.
By: Petro
Dec 2023
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Quality and responsibility
By: Chinwoke
Dec 2023
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Everything was very smooth and the quality was top notch and service on point and items resolved immediately. I was in B.C. it when I purchased and the process was very easy and straightforward.
By: Michael
Nov 2023
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Organized
By: Okey Kalu
Aug 2023
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The customer relations is very good and the quality of homes is good. Sometimes some things take longer than they should should have been done before possession. Avalon is a builder is that takes the time to do the things they need to.
By: Danish
Jul 2023
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Professional behaviour
By: Garth
Jul 2023
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Charlene. She is the most helpful person. Easy to talk to and reach out to. I did not know Calgary before and she made it so easy to want to move out and buy with Avalon
By: Skyler
Jun 2023
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Very clean, responsive, helpful
By: Robert Rudolph
Jun 2023
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Charlene is the key person that made the process easy and is the best communicator in the company.
By: Ramiz
Jun 2023
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We love everything
By: Krystle
May 2023
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We had some unique issues with land title transfers in that process Chris the rep, he was absolutely wonderful to resolve the problem and made sure we were not harmed with having to pay more money and took accountability on how to do that. Chris made sure we had an extension and it was a personalized experience with Chris he stepped up and supported us.
By: Jason
May 2023
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Sales representatives were very supportive and helpful, made considerable effort to help identify the right style home and upgrades to suit my lifestyle and personal preferences.I felt piece on mind that any issues that I would encounter Avalon team would support to make it right and ultimately stood behind their product.
By: Jocelyn
Mar 2023
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picking the options for my house - (wish i would of had a option on the fridge upgrade.) the welcome to your new home basket was so thoughtful!
By: Chris
Mar 2023
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Great Customer experience.
By: Steven
Mar 2023
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Easy to navigate. Communication was excellent
By: Kenneth
Feb 2023
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Professionalism
By: Lucas
Jan 2023
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Matt and Jennifer made the process easy. Happy with the end result.
By: Gregory
Jan 2023
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Timely delivery in spite of global supply chain lockdown.
By: Folasade
Dec 2022
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Sales representative is very good and explains what I need to know about the building
By: Christina
Nov 2022
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Friendly staff and question and work requests were handled in a professional and timely manner.
By: Hanoz
Nov 2022
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The communications regarding any issues and changes right from the beginning of down payment , move in possession to follow up on trades required for repairs needed etc...
By: Chinwoke
Nov 2022
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Lovely, affordable and durable building with excellent customer service
By: Alexis
Nov 2022
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They were willing to move the floor plan and adjust things. Response to items that needed attention. Leslie Ann was amazing.
By: Ambrocia
Jun 2022
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Excellent and knowledgeable sales agent.
By: Neil
May 2022
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Flexibility and responsiveness to meet customer expectation.
By: Smriti
May 2022
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The speed at which they closed the sale, and took care of all the paperwork etc.
By: Robin
May 2022
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Mariam was very good
By: Jason
Apr 2022
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All Avalon employees have been a pleasure to work with. Staff are knowledgeable, supportive, and went above and beyond to try and understand customer needs.
By: Cole
Apr 2022
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One shop process and not many issues
By: John
Apr 2022
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Very approachable sales staff and customer service representative.Building and design concept particularly for net zero homes. Compact but easily livable in basement design and street level front patio.
By: Uba
Apr 2022
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Professional
By: Jocelyn
Mar 2022
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picking out my options
By: Sarah
Mar 2022
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Good value for the price we bought at! Standard features feel like upgrades!
By: Afshar
Dec 2021
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I love their timing and how they manage to help us a lot. Very efficient and timely manner.
By: Jhonson
Nov 2021
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Very professional and easy process!
By: Gerald
Nov 2021
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Matt House was great. He was very approachable and always available.
By: Mariam
Oct 2021
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Working with sherry was great, Adam was always available to answer questions
By: Alexis
Sep 2021
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Everyone was very helpful and responsive with all question throughout the entire process.
By: Chelsey
Sep 2021
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Very prompt responses and friendly staff. We love our home and the quality of materials.
By: Matthew
Aug 2021
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Very friendly and courteous. Response time should be better to resolve issues. Overall good though.
By: Sharon
Jul 2021
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The process was very smooth.
By: Gurjinder
Jul 2021
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Condo fee is too much and inflation is too much in a year
By: Honey
Jul 2021
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The sales person was very accomodating.
By: Charlene
Jun 2021
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The sales rep (Sherry) who sold me my unit has been a source of comfort and went above and beyond her work duties I believe to contact the correct people to assist me
By: Ambrocia
Jun 2021
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Design and quality
By: Saima
Jun 2021
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Interior inside the house is very solid.
By: Alison
May 2021
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they were very quick to respond to issues and concerns and quick to line up vendors
By: Neil
Mar 2021
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Avalon sales and construction teams show a strong commitment to ensuring customer satisfaction.

CUSTOMER TESTIMONIALS

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WARRANTY PROVIDER REVIEW

The Zen in Auburn Bay is a Condo Project, and a child company of Avalon Industries Ltd.

The Zen in Auburn Bay Ltd is a member in good standing, and has been a member of The Alberta New Home Warranty Program since December 17, 2012. Membership in the Program means adhering to rigorous membership standards. During their time with the Program, They have had no unresolved warranty issues and no unsatisfied Conciliations.

The Zen in Auburn Bay Ltd is a member in good standing, and have achieved the rating of Accredited member with the Program; the highest possible rating. This rating is determined through a disciplined process that evaluates each Builder Members' operational performance based on criteria which includes: Technical Achievement (quality assurance program of the builder), Warranty Performance and Customer Satisfaction (Conciliation and Claims record), Business Practices and Resources (business expertise), and Financial Performance.

The Zen in Auburn Bay Ltd has set a high standard of operational performance and The Alberta New Home Warranty Program is pleased to have them as a Builder Member.