Corporate Head Office

Avalon Master Builder
221-4615 112th Ave. SE
Calgary, AB T2C 5J3

T (403) 226-3485

Overall Customer Reviews

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8.5 Stars Rating
746 Customer Reviews
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Profile

Calgary, Alberta – Avalon Master Builder is a family owned business, managed by Ryan Scott, President and C.E.O., building condominiums, townhomes and single family homes. Avalon also builds in Red Deer, Alberta under the brand Avalon Central Alberta, a separately-managed division.

As an industry-leading “green” builder, Avalon Master Builder has set the unprecedented goal to build Net Zero homes at no additional cost to the consumer by 2015.

Strong company values drive the team at Avalon Master Builder to continually find new and innovative ways to treat people and the environment with respect. Guided by the Avalon Cares program, Avalon Master Builder is committed to:

  • Zero stress for home buyers
  • Saving the environment
  • Giving back to the community

Avalon Master Builder is also a Holmes Approved Homes builder, backed by the Mike Holmes “Make It Right” brand. This stringent program ensures that every home is built to the highest performance standards, using sustainable practices.

Recent Awards

  • H.O.M.E. 2016 Platinum Award
  • Customer Choice award in the Calgary and Central Alberta Regions nine times in the past twelve years.
  • 2012 we won the Home Owner Mark of Excellence Award for achieving the Highest Overall Customer Satisfaction Survey in Canada
  • SAIT Polytechnic President’s Partnership Award in 2015.

Communities





Customer Reviews

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By: Ambrocia
Jun 2022
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Excellent and knowledgeable sales agent.
By: Neil
May 2022
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Flexibility and responsiveness to meet customer expectation.
By: Smriti
May 2022
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The speed at which they closed the sale, and took care of all the paperwork etc.
By: Robin
May 2022
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Mariam was very good
By: Jason
Apr 2022
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All Avalon employees have been a pleasure to work with. Staff are knowledgeable, supportive, and went above and beyond to try and understand customer needs.
By: Cole
Apr 2022
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One shop process and not many issues
By: John
Apr 2022
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Very approachable sales staff and customer service representative.Building and design concept particularly for net zero homes. Compact but easily livable in basement design and street level front patio.
By: Uba
Apr 2022
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Professional
By: Jocelyn
Mar 2022
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picking out my options
By: Sarah
Mar 2022
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Good value for the price we bought at! Standard features feel like upgrades!
By: Afshar
Dec 2021
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I love their timing and how they manage to help us a lot. Very efficient and timely manner.
By: Jhonson
Nov 2021
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Very professional and easy process!
By: Gerald
Nov 2021
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Matt House was great. He was very approachable and always available.
By: Mariam
Oct 2021
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Working with sherry was great, Adam was always available to answer questions
By: Alexis
Sep 2021
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Everyone was very helpful and responsive with all question throughout the entire process.
By: Chelsey
Sep 2021
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Very prompt responses and friendly staff. We love our home and the quality of materials.
By: Matthew
Aug 2021
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Very friendly and courteous. Response time should be better to resolve issues. Overall good though.
By: Sharon
Jul 2021
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The process was very smooth.
By: Gurjinder
Jul 2021
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Condo fee is too much and inflation is too much in a year
By: Honey
Jul 2021
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The sales person was very accomodating.
By: Charlene
Jun 2021
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The sales rep (Sherry) who sold me my unit has been a source of comfort and went above and beyond her work duties I believe to contact the correct people to assist me
By: Ambrocia
Jun 2021
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Design and quality
By: Saima
Jun 2021
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Interior inside the house is very solid.
By: Alison
May 2021
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they were very quick to respond to issues and concerns and quick to line up vendors
By: Neil
Mar 2021
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Avalon sales and construction teams show a strong commitment to ensuring customer satisfaction.
By: Stacie
Feb 2021
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All of the representatives that I have dealt with from Avalon, as well as most of their trades contacts, have been very friendly and easy to deal with. In particular, Mariam is an amazing sales representative and I truly felt like she was as excited as I was throughout the whole buying process
By: Abhishek
Feb 2021
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The process was pretty good and had me updated.Last minute changes were honored as well.
By: Ty
Feb 2021
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Matt was great to deal with. He was very helpful and accommodating.Adam was also a pleasure to deal with and was helpful in answering and addressing any concerns.
By: Jodi
Feb 2021
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Mariam was extremely helpful during the building process, always looking out for my needs and requests when possible. She was always very courteous and willing to help. Megan has been very responsive and has resolved my issues when needed. Very pleased with my decision to build with Avalon due to the customer service.
By: Margaret
Feb 2021
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Their customer service is excellent.
By: Tibor
Feb 2021
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Avalon is very receptive for customer request, all my suggestion and change request were treated seriously and get accommodated!
By: Breanna
Jan 2021
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The outcome of my home.
By: Anthanasius
Jan 2021
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Its a quiet area close to south health centre, shopping, amenities, close walking distance.
By: Ambrocia
Jan 2021
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Mainly professionally they know what they are doing
By: Graeme
Jan 2021
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Very accommodating to us moving in early
By: Guilene
Nov 2020
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I appreciate the level of detail and accountability Avalon Industry has demonstrated throughout the year.
By: Mariam
Oct 2020
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Working with Sherry was wonderful.
By: Chelsey
Sep 2020
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The friendliness and quality of work done in the home.
By: Adeola
Sep 2020
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Courteous and Professional staff.
By: James
Aug 2020
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Rachel is always very helpful and efficient. Much appreciated.
By: Sharon
Jul 2020
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The sales person Miriam and Rachel are amazing.
By: Honey
Jul 2020
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Customer service is very helpful in a way when we asked for repairs and questions about our home, they respond to it quickly especially ms. Rachel.
By: Nicole
Jul 2020
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Our sales rep - Mariam Ali, provides such a great experience from the point of meeting to moving in! We’re first time home buyers and she was with us every step of the way.
By: Jeremiah
Jun 2020
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Rachel has been extremely helpful!
By: Gurjinder
Jun 2020
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Quality of items used
By: Adenuga
Apr 2020
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Loved the person dealing with us and quality was good.
By: Oliver
Apr 2020
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Very good customer relations department
By: Sheree
Mar 2020
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Aside from that I am living in a very beautiful condo flat, all the staff I have talked to are all nice and very accommodating.
By: Jenna
Mar 2020
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Customer service was amazing and I always felt supported moving into my Avalon home. I will be in my home for many years to come and I know I made the right choice moving here, it definitely feels like home.
By: Firas
Jan 2020
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The staff were great. (Matt House, Rachel Turnbull)

CUSTOMER TESTIMONIALS

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WARRANTY PROVIDER REVIEW

The Zen in Auburn Bay is a Condo Project, and a child company of Avalon Industries Ltd.

The Zen in Auburn Bay Ltd is a member in good standing, and has been a member of The Alberta New Home Warranty Program since December 17, 2012. Membership in the Program means adhering to rigorous membership standards. During their time with the Program, They have had no unresolved warranty issues and no unsatisfied Conciliations.

The Zen in Auburn Bay Ltd is a member in good standing, and have achieved the rating of Accredited member with the Program; the highest possible rating. This rating is determined through a disciplined process that evaluates each Builder Members' operational performance based on criteria which includes: Technical Achievement (quality assurance program of the builder), Warranty Performance and Customer Satisfaction (Conciliation and Claims record), Business Practices and Resources (business expertise), and Financial Performance.

The Zen in Auburn Bay Ltd has set a high standard of operational performance and The Alberta New Home Warranty Program is pleased to have them as a Builder Member.

The Home Owner Mark of Excellence (H.O.M.E.) is an independent certification program created by CustomerInsightTM and based solely on the voice of the customer. All scores and ratings are from real home owners, just like you. Winners are calculated solely from home owner feedback surveys. No industry judges or panels, just customer feedback. Learn more

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