Very friendly and courteous. Response time should be better to resolve issues. Overall good though.

As the property was completed when I looked at it, I didn't have to wait for the finished product. The ladies at the show home were amazing and answered all my questions. The banker was delayed with the mortgage approval and the ladies accommodated me with extra time to complete the purchase. It was a easy process for a first time home buyer. Everyone that I have dealt with were friendly, helpful and so great to work with. Very impressive!!

The process was very smooth.

The sales person was very accomodating.

The sales rep (Sherry) who sold me my unit has been a source of comfort and went above and beyond her work duties I believe to contact the correct people to assist me

Design and quality

Interior inside the house is very solid.

They seemed to really care about the building

they were very quick to respond to issues and concerns and quick to line up vendors

Their friendliness ad quick responses.

Avalon sales and construction teams show a strong commitment to ensuring customer satisfaction.

All of the representatives that I have dealt with from Avalon, as well as most of their trades contacts, have been very friendly and easy to deal with. In particular, Mariam is an amazing sales representative and I truly felt like she was as excited as I was throughout the whole buying process

The process was pretty good and had me updated.
Last minute changes were honored as well.

Matt was great to deal with. He was very helpful and accommodating.

Adam was also a pleasure to deal with and was helpful in answering and addressing any concerns.

Mariam was extremely helpful during the building process, always looking out for my needs and requests when possible. She was always very courteous and willing to help.
Megan has been very responsive and has resolved my issues when needed.
Very pleased with my decision to build with Avalon due to the customer service.

Their customer service is excellent.

Avalon is very receptive for customer request, all my suggestion and change request were treated seriously and get accommodated!

Staff stayed in touch and responded to my queries in a timely manner.

smooth possession process

Its a quiet area close to south health centre, shopping, amenities, close walking distance.

Mainly professionally they know what they are doing

Very accommodating to us moving in early

Customer service team

I appreciate the level of detail and accountability Avalon Industry has demonstrated throughout the year.

Working with Sherry was wonderful.

The friendliness and quality of work done in the home.

Courteous and Professional staff.

Rachel is always very helpful and efficient. Much appreciated.

The sales guy was great. He was responsive to replies whether it be emails, phone calls or texts. he made the whole process smooth from start to finish. I have enjoyed communicating with him.

The sales person Miriam and Rachel are amazing.

Customer service is very helpful in a way when we asked for repairs and questions about our home, they respond to it quickly especially ms. Rachel.

Our sales rep - Mariam Ali, provides such a great experience from the point of meeting to moving in! We’re first time home buyers and she was with us every step of the way.

Rachel has been extremely helpful!

Quality of items used

Most if my concerns were handled as I expected.

It’s was a very easy and smooth transaction.

Easy to talk to, respond quickly.

Loved the person dealing with us and quality was good.

Very good customer relations department

Aside from that I am living in a very beautiful condo flat, all the staff I have talked to are all nice and very accommodating.

Customer service was amazing and I always felt supported moving into my Avalon home. I will be in my home for many years to come and I know I made the right choice moving here, it definitely feels like home.

It was easy to communicate, our point of contact (Matt) was excellent. Super friendly, awesome to deal with and always got back to us on a timely manner. Always had an answer to our questions and even came up to say hello when seeing us outside after we omved in. Rachel also has been amazing. Any time we call her with any concerns or questions she fires a response back with what we need to do in full detail. Also gets us in contact with the right people ( cabinets, painters etc)

The staff were great. (Matt House, Rachel Turnbull)

Rachel is very understanding and friendly

prompt cumstomer service and willing to discuss options. and honest

The lady that did the pre walk through and turn over she did a good job.

Pierre was very helpful correcting the small new-build issues

We are very pleased with our home. The finished product is beautiful.

I like everything especially Rachell and the sales person (male rep) they are very nice people and helpful.

the sales person and the lady in charge of the check up, the walk through. She answered right away

possession flexibility

Over all experience is really good

the customer service has been fantastic. Also the people in charge of the construction, if you need anything, like a touch up or anything, they are great. I've mentioned to Peter, he cleaned up and spent the time to do it and made it easy for us.

Sherry Duperre is an amazing wonderful sales person and we just love her dearly. She is easy to approached with and very considerate with time bookings and waited for us if we’re late for appointment !! I would say I give her a rate 10 out of 10 !!!! That’s how happy we are with her !!! Go Sherry go !!!!! She’s good in service !

Nothing. Matt made it really easy for us! He went beyond our expectations to make sure we got the new home we wanted, and he was able to make some customizations for us.

Good luck with the builder awards. Thank you for listening.

Really enjoyed the process with Avalon team. Great people.

I have no complaints they have well taken care of things.

The sales side was good and after sales was excellent. It was the transfer of the property that took some time. If the lawyers were closer because I had to go all the way downtown and back to get the keys. I know it is a bit of a wish list but that would help.

Putting windows in the doors for more light. Screen doors as well to let air flow.

I would like some of patio space for a one level floor just be added to the living area

Generally good. One frustration, not having the external cleaned. External patio was not cleaned of construction debris. Client asked for it to be cleaned, no response from builder so client had to clean it himself

The quality wasn't there that we expected.

Nothing. I had a nice experience with them.

Nothing to add.

if there’s any changes to the plan or design avalon should inform the customer not surprisingly everything was changed but still thankful enough once the concern had been addressed to them their are all attentive they making sure everything will be fix in timely manner. special mention to matt he did a great a job.. to make things happen..

1. initial sales person was not kind or helpful - the 3 follow people very nice
2. have never heard from anyone regarding items noted on PDI since moving in
3. would have been nice to get update on projects pending (example exterior of home) very disappointing

Overall very happy with the product

It was great. I am happy to deal with Avalon Homes.

It's been an overall good experience.

The flooring should be more soundproof because the downstairs people can hear the upstairs people walking around.

Your customer service team has been beyond helpful.

For me it’s perfect

We absolutely loved and are extremely pleased with our experience to date.
We cannot think of anything to change about the sales or design process.
Our walk through is scheduled for next week.
And we have no concerns at this point.

There would not be much to change. Everything was done in one day.

I will never recommend Avalon Homes to anyone. We are still waiting for the parking spot line painting to be completed after parking lot repairs.

I am so unhappy with this process that I seriously doubt I will ever want to own a new home again.

Its been good

Thank you for helping me with a move that I thought wasn’t possible! I recently separated from my husband and didn’t think I could even buy my own place for my daughter and I. Somehow with Avalon builder, my broker, best friend, and my Agents help, I was able to go ahead and buy the perfect size place and moved in as soon as i needed.!!!!!!

Our main contact for Avalon WAS COURTEOUS AND TRIED TO MAKE SURE WE WERE HAPPY AND SATISFIED. Some of the trades egs. the flooring company were very hard to get a hold of.

Love the location, great home, well priced with all the extras, concrete construction. Built to last and best of all, nice people to deal with

We are very pleased with Avalon, they made the whole buying expierence easy, love the location, concrete structure, no noise from neighbors, excellent workmanship and materials, would highly recommend Avalon to both family and friends

My home in Glas is wonderful, great location, excellent value for the money, soundproof, and many other features, to many to list

The Glas project is outstanding in every detail, location is perfect, concrete construction, built like a fortress, well priced for the area. Steve and Joyce

It was very well handled. The customer service people are excellent and they are accommodating in taking care of our problems. What more can you ask. The sales person was excellent. All the communication with the builder has been very positive.

We love the design we choose its classy, a warm welcoming open space and of course a pet friendly townhomes. Matt H. was very kind and helpful to us even i ask stupid question. Excellence for the Avalon builder and staffs.

Rachel H. was a wonderful contact throughout the purchase and first year in my home. The whole team getting me up to that point were also amazing. Dean helped me pick the best appliances and upgrades for both my own value and resale value. All the workers who fixed things in my home were polite, clean, and did a great job. Plus they all played with my new kitten. :) I would highly recommend avalon to my friends and family. The experience was excellent!

We didn't have any negative experience with any of them and are satisfied with their dedication they presented their company with and towards us.

So far i have had a great experience with Avalon from start to finish

We are very happy with our home.

The home is lovely, my only concern is that the landscapers could do a better clean up job after mowing the lawn.

We are happy here. Cozy homey. Size is perfect for us good sized.

Nothing really, it was great

Avalon delivered exactly what was promised on time. What a great home this is. Been a very smooth process, great people to work with.

So far the entire process has been very pleasant and straight forward. Met all our expectations , very excited to follow the progress and take possession.

Avalon is the best builder that I have ever dealt with. There Green program is an industry game changer and they should be extremely proud of their leadership role in Green building. The staff was winderful and the home they promised me was delivered without hassle on budget and on time. Congratulations AVALON

AVALON was highly recommended to me and I would highly recommend them to family and friends. Avalon was responsive to my needs, listened to my concerns and delivered the home of my dreams. From my first meeting with the sales consultant to there In house decorator team and finally the construction team, I was totally impressed These guys know how to treat customers and I will definetly be back

I am a very sofisticated and knowledgeable buyer, Avalon Master Builder listened to my requests, met my needs and delivered a superior home. I have never been treated better by a builder and will recommend Avalon to my family and friends. job well done AVALON

Avalon Master Builder is a great company, with highly skilled employees and sub trades. Everything was delivered as promised, on time, on budget and to my complete satisfaction. These guys know there stuff

This builder is fantastic, very helpful thru out the whole process, sales people understood my needs and the builder delivered the home as contracted. Would HIGHLY RECOMMEND

Rachel was very easy to deal with. Being a pet friendly place I am unsure why the railings have spaces that my dog can fit through and be in the neighbors yard. Painting wasn't ideal. I still don't understand why we chose Benjamin Moore paint colours but it was painted with clover dale paint.

My first couple of months were stressful and there were many issues with our home. However, the contractors and trades people fixing the problems this last month have happened quickly and efficiently and the people have been very good. Most of our items have been resolved and we are much happier in our home.

I am super satisfied. The experience was way better than my prior experience with other builders. I would recommend them to anyone.

While there were significant issues within our home within the first year(flooring, dry wall etc) our service coordinator Rachel was very efficient and friendly in helping us resolve these issues. Eric did an excellent job as well, repairing and addressing the concerns we had. Currently just awaiting repair of front landscaping in Spring of 2017

"Sherry our sales person was absolutely AMAZING. Her passion is the final reason why we purchased our home.
The build of the home is amazing, couldn't have asked for anything more. No cut corners, everything is top notch.
My only negative feedback is our landscaping. Part of our backyard does not have sod and our tree is not placed in a good spot."

"Avalon builders have been phenomenal - they helped with problems that weren't even theirs to deal with! On the day we moved in I was stressed (as most people are) and there VP who happened to be around came over and helped up with an concerns we had at that exact time. From the fantastic sales person Kristina who went above and beyond to ensure we got exactly what we wanted , to the project manager of the site Lou - we have nothing but excellent experiences. Our customer services contact Rachel has been fast to respond to any issues /concerns we have had. Everything has been made easy for us - the house is gorgeous and we are so impressed with Avalon .
As to regarding the condo agreement/ rules - I believe that is our job as residents to be aware of those . The builders and condo board would be spending a lot time otherwise to ensure everyone was aware of all the rules . We were given the condo regulations as soon as we secured the property and the condo board (Longley) have made themselves accessible for questions or concerns.
As a first time townhouse/condo owner I am the happiest I have ever been - I feel as though the builders have not only built me this beautiful house but are continuing to ensure that I am happy and are close at hand for any problems that may arise."

The team, from sales to building options and the customer service at the end has been great and extremely friendly and knowledgeable, and always willing to take the extra step to research and answer a question if they didn't know the answer.

It was very satisfying from the sales person to addressing concerns. The management was very helpful in solving problems.

We are happy about the house. It was made how we wanted. The response is fast and efficient.

I had an amazing experience! I still need to book some repairs, but they are all minor. I have gotten so many compliments on my unit, and I have had no issues with hearing any of my neighbors. I love the parking right outside , and the ample visitor parking. I also feel so valued as a customer! I had the most amazing team, and a wonderful experience. I have recommended Avalon to everyone!

As a first time home buyer I was impressed and pleased with my experience. The people that I dealt with initially explained thing clearly and were knowledgeable.

Over all it was a good experience, just little cosmetic things that needed to be fixed. Not a huge deal, but we do still have some things to be looked at, and hopefully they will get fixed.

Overall, I am very happy with my home and with the experience from Avalon. The only hiccup for me was a miscommunication between a tradesman and the rep regarding the completion of fixing a wall in my living room but as soon as I brought it up with the rep, it was resolved promptly. Excellent service and I would definitely recommend Avalon!

Made life easy, very respectful and informative, great experience that I would recommend to friends and family

"Rachel has been unbelievably amazing to work with. She has been accessible, quick, kind, and genuine. She is incredibly knowledgeable and honest and has been an absolute pleasure being our guide through this process.

Everyone we have encountered with and through Avalon, from Dean to Mark to the trades, have been so, so nice and respectful. I wish we knew people looking for homes so we could push them to work with Avalon."

After living in my town home for just over a month I have been very pleased with the customer service and response time from the Avalon employees. I love the feel of my home, with lots of natural light, quality kitchen appliances and counter tops and the spacious interior my design allowed. I look forward to landscaping and for the complex to be completed so my dog no longer gets muddy paws.

Great interactions with head office and sales. Kudos to Rachel and Kristina.