Corporate Head Office

Avalon Master Builder
221-4615 112th Ave. SE
Calgary, AB T2C 5J3

T (403) 226-3485

Overall Customer Reviews

starstarstarstarstarstarstarstarstar_halfstar_border
8.4 Stars Rating
791 Customer Reviews
Click Here To Write A Review

Profile

Calgary, Alberta – Avalon Master Builder is a family owned business, managed by Ryan Scott, President and C.E.O., building condominiums, townhomes and single family homes. Avalon also builds in Red Deer, Alberta under the brand Avalon Central Alberta, a separately-managed division.

As an industry-leading “green” builder, Avalon Master Builder has set the unprecedented goal to build Net Zero homes at no additional cost to the consumer by 2015.

Strong company values drive the team at Avalon Master Builder to continually find new and innovative ways to treat people and the environment with respect. Guided by the Avalon Cares program, Avalon Master Builder is committed to:

  • Zero stress for home buyers
  • Saving the environment
  • Giving back to the community

Avalon Master Builder is also a Holmes Approved Homes builder, backed by the Mike Holmes “Make It Right” brand. This stringent program ensures that every home is built to the highest performance standards, using sustainable practices.

Recent Awards

  • H.O.M.E. 2016 Platinum Award
  • Customer Choice award in the Calgary and Central Alberta Regions nine times in the past twelve years.
  • 2012 we won the Home Owner Mark of Excellence Award for achieving the Highest Overall Customer Satisfaction Survey in Canada
  • SAIT Polytechnic President’s Partnership Award in 2015.

Communities





Customer Reviews

Click Here To Write A Review
By: Kenneth
Feb 2023
starstarstarstarstarstarstarstarstarstar
Professionalism
By: Lucas
Jan 2023
starstarstarstarstarstarstarstarstarstar_border
Matt and Jennifer made the process easy. Happy with the end result.
By: Gregory
Jan 2023
starstarstarstarstarstarstarstarstarstar
Timely delivery in spite of global supply chain lockdown.
By: Folasade
Dec 2022
starstarstarstarstarstarstarstarstarstar_border
Sales representative is very good and explains what I need to know about the building
By: Christina
Nov 2022
starstarstarstarstarstarstarstarstarstar
Friendly staff and question and work requests were handled in a professional and timely manner.
By: Hanoz
Nov 2022
starstarstarstarstarstarstarstarstarstar
The communications regarding any issues and changes right from the beginning of down payment , move in possession to follow up on trades required for repairs needed etc...
By: Chinwoke
Nov 2022
starstarstarstarstarstarstarstarstarstar
Lovely, affordable and durable building with excellent customer service
By: Alexis
Nov 2022
starstarstarstarstarstarstarstarstarstar
They were willing to move the floor plan and adjust things. Response to items that needed attention. Leslie Ann was amazing.
By: Ambrocia
Jun 2022
starstarstarstarstarstarstarstarstarstar
Excellent and knowledgeable sales agent.
By: Neil
May 2022
starstarstarstarstarstarstarstarstarstar
Flexibility and responsiveness to meet customer expectation.
By: Smriti
May 2022
starstarstarstarstarstarstarstarstarstar
The speed at which they closed the sale, and took care of all the paperwork etc.
By: Robin
May 2022
starstarstarstarstarstarstarstarstarstar
Mariam was very good
By: Jason
Apr 2022
starstarstarstarstarstarstarstarstarstar
All Avalon employees have been a pleasure to work with. Staff are knowledgeable, supportive, and went above and beyond to try and understand customer needs.
By: Cole
Apr 2022
starstarstarstarstarstarstarstarstarstar
One shop process and not many issues
By: John
Apr 2022
starstarstarstarstarstarstarstarstarstar
Very approachable sales staff and customer service representative.Building and design concept particularly for net zero homes. Compact but easily livable in basement design and street level front patio.
By: Uba
Apr 2022
starstarstarstarstarstarstarstarstarstar
Professional
By: Jocelyn
Mar 2022
starstarstarstarstarstarstarstarstarstar
picking out my options
By: Sarah
Mar 2022
starstarstarstarstarstarstarstarstarstar
Good value for the price we bought at! Standard features feel like upgrades!
By: Afshar
Dec 2021
starstarstarstarstarstarstarstarstarstar
I love their timing and how they manage to help us a lot. Very efficient and timely manner.
By: Jhonson
Nov 2021
starstarstarstarstarstarstarstarstarstar
Very professional and easy process!
By: Gerald
Nov 2021
starstarstarstarstarstarstarstarstarstar_border
Matt House was great. He was very approachable and always available.
By: Mariam
Oct 2021
starstarstarstarstarstarstarstarstarstar
Working with sherry was great, Adam was always available to answer questions
By: Alexis
Sep 2021
starstarstarstarstarstarstarstarstarstar
Everyone was very helpful and responsive with all question throughout the entire process.
By: Chelsey
Sep 2021
starstarstarstarstarstarstarstarstarstar
Very prompt responses and friendly staff. We love our home and the quality of materials.
By: Matthew
Aug 2021
starstarstarstarstarstarstarstarstarstar_border
Very friendly and courteous. Response time should be better to resolve issues. Overall good though.
By: Sharon
Jul 2021
starstarstarstarstarstarstarstarstarstar
The process was very smooth.
By: Gurjinder
Jul 2021
starstarstarstarstarstarstarstarstarstar_border
Condo fee is too much and inflation is too much in a year
By: Honey
Jul 2021
starstarstarstarstarstarstarstarstarstar
The sales person was very accomodating.
By: Charlene
Jun 2021
starstarstarstarstarstarstarstarstarstar
The sales rep (Sherry) who sold me my unit has been a source of comfort and went above and beyond her work duties I believe to contact the correct people to assist me
By: Ambrocia
Jun 2021
starstarstarstarstarstarstarstarstarstar
Design and quality
By: Saima
Jun 2021
starstarstarstarstarstarstarstarstarstar
Interior inside the house is very solid.
By: Alison
May 2021
starstarstarstarstarstarstarstarstarstar
they were very quick to respond to issues and concerns and quick to line up vendors
By: Neil
Mar 2021
starstarstarstarstarstarstarstarstarstar
Avalon sales and construction teams show a strong commitment to ensuring customer satisfaction.
By: Stacie
Feb 2021
starstarstarstarstarstarstarstarstarstar
All of the representatives that I have dealt with from Avalon, as well as most of their trades contacts, have been very friendly and easy to deal with. In particular, Mariam is an amazing sales representative and I truly felt like she was as excited as I was throughout the whole buying process
By: Abhishek
Feb 2021
starstarstarstarstarstarstarstarstarstar
The process was pretty good and had me updated.Last minute changes were honored as well.
By: Ty
Feb 2021
starstarstarstarstarstarstarstarstarstar
Matt was great to deal with. He was very helpful and accommodating.Adam was also a pleasure to deal with and was helpful in answering and addressing any concerns.
By: Jodi
Feb 2021
starstarstarstarstarstarstarstarstarstar
Mariam was extremely helpful during the building process, always looking out for my needs and requests when possible. She was always very courteous and willing to help. Megan has been very responsive and has resolved my issues when needed. Very pleased with my decision to build with Avalon due to the customer service.
By: Margaret
Feb 2021
starstarstarstarstarstarstarstarstarstar
Their customer service is excellent.
By: Tibor
Feb 2021
starstarstarstarstarstarstarstarstarstar
Avalon is very receptive for customer request, all my suggestion and change request were treated seriously and get accommodated!
By: Breanna
Jan 2021
starstarstarstarstarstarstarstarstarstar
The outcome of my home.
By: Anthanasius
Jan 2021
starstarstarstarstarstarstarstarstarstar_border
Its a quiet area close to south health centre, shopping, amenities, close walking distance.
By: Ambrocia
Jan 2021
starstarstarstarstarstarstarstarstarstar
Mainly professionally they know what they are doing
By: Graeme
Jan 2021
starstarstarstarstarstarstarstarstarstar_border
Very accommodating to us moving in early
By: Guilene
Nov 2020
starstarstarstarstarstarstarstarstarstar
I appreciate the level of detail and accountability Avalon Industry has demonstrated throughout the year.
By: Mariam
Oct 2020
starstarstarstarstarstarstarstarstarstar
Working with Sherry was wonderful.
By: Chelsey
Sep 2020
starstarstarstarstarstarstarstarstarstar
The friendliness and quality of work done in the home.
By: Adeola
Sep 2020
starstarstarstarstarstarstarstarstarstar_border
Courteous and Professional staff.
By: James
Aug 2020
starstarstarstarstarstarstarstarstarstar
Rachel is always very helpful and efficient. Much appreciated.
By: Sharon
Jul 2020
starstarstarstarstarstarstarstarstarstar
The sales person Miriam and Rachel are amazing.
By: Honey
Jul 2020
starstarstarstarstarstarstarstarstarstar
Customer service is very helpful in a way when we asked for repairs and questions about our home, they respond to it quickly especially ms. Rachel.

CUSTOMER TESTIMONIALS

Why_Buy_a_ZEN_Home_main

WARRANTY PROVIDER REVIEW

The Zen in Auburn Bay is a Condo Project, and a child company of Avalon Industries Ltd.

The Zen in Auburn Bay Ltd is a member in good standing, and has been a member of The Alberta New Home Warranty Program since December 17, 2012. Membership in the Program means adhering to rigorous membership standards. During their time with the Program, They have had no unresolved warranty issues and no unsatisfied Conciliations.

The Zen in Auburn Bay Ltd is a member in good standing, and have achieved the rating of Accredited member with the Program; the highest possible rating. This rating is determined through a disciplined process that evaluates each Builder Members' operational performance based on criteria which includes: Technical Achievement (quality assurance program of the builder), Warranty Performance and Customer Satisfaction (Conciliation and Claims record), Business Practices and Resources (business expertise), and Financial Performance.

The Zen in Auburn Bay Ltd has set a high standard of operational performance and The Alberta New Home Warranty Program is pleased to have them as a Builder Member.

The Home Owner Mark of Excellence (H.O.M.E.) is an independent certification program created by CustomerInsightTM and based solely on the voice of the customer. All scores and ratings are from real home owners, just like you. Winners are calculated solely from home owner feedback surveys. No industry judges or panels, just customer feedback. Learn more

Connect To The Best
Builders In The Industry

Click here to see the
total donations to date

Find a Builder or Renovator | H.O.M.E. Awards | How to Enter | About | Contact Us

Copyright ©2015-2023. All Rights Reserved

Privacy Statement | Security Statement | Legal Statement | Sitemap