Tartan Homes – H.O.M.E

www.tartanhomes.com

Corporate Head Office

38 Colonnade Road N.
Nepean, Ontario
K2E 7J6
T 613-238-2040

Overall Customer Reviews

7.6 Stars Rating

214 Customer Reviews

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Profile

Tartan was founded over 50 years ago by the late Wes Nicol, who built the company into one of the city’s leading new home builders.
In 2021, Tartan Homes became a member of the Taggart Group of Companies, joining Taggart Construction Limited, Doran Contractors Limited, Taggart Realty Management, and Tamarack Homes under the Taggart Group banner.

Tartan’s commitment to customer care has always meant the process begins the first time we have any contact with you as a potential buyer – and continues right through until long after you move in to your new Tartan home, and that commitment continues today and into the future.

Communities

Customer Reviews

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By: Anoop

Nov 2023

I liked that the buying and inspection processes were straightforward and did not have any issues.

By: Anthony

Nov 2023

Communication was great throughout

By: Confidential

Nov 2023

Great Builder's..

By: Toral Pankajkumar

Oct 2023

The process from booking to delivering home on time was very smooth and well organized. Every Tartan employee was professional and well aware about the whole process and provided us prompt and clear responses.

By: Moyosola Oluwar

Oct 2023

The spacious abode

By: Rami

Oct 2023

The finishing is good, apart from some defects, which we have pointed out to Tartan. Tartan service team is amazing. the repair experience, while taxing on out time, is made easier with the Tartan team. Whenever service individuals by Tartan are on site, we trust their work implicitly. Some of the contractors' work is below par and that is why we usually prefer Tartan service individuals, when possible.

By: Ankita

Sep 2023

This is our second home and both of them we have bought from Tartan. Quality of home and sales representatives are amazing especially Wendy ??

By: Muhammad Amir

Sep 2023

Staff is very good and friendly

By: Gaetan

Sep 2023

Well designed energy efficient home. Good quality craftmanship.

By: Sadiq

Sep 2023

Easy purchase process.

By: Michael Babajide

Sep 2023

The sales rep i related with is Poonam, she was 100% amazing. she answered all my questions regardless of how silly they seem, she was professional to the core. However, all of Poonam's good work was thwarted by the use of Mortgage advisors and First national financial institution. they were HORRIBLE! made the whole process stressful and annoying. I was very close to pulling the plug on everything. They did not give full disclosures of the nitty grities of the buyback plan, they deliberately held back good information that could have aided my decision on whether or not to go ahead with it, they made unreasonable requests with very difficult timelines threatening not to finance the purchase. I disliked and regret every single bit of my interaction with them.

By: Confidential

Sep 2023

on time service and delivery. relatively good material used as compare to other builders.

By: Jacklord G.

Aug 2023

Very Clean

By: Wali

Aug 2023

Sales team was amazing! Thinking of being long time Tartan customers. Would if you could introduce open concept single homes or open to above ceilings. We love our townhouse!! Thanks Tartan

By: Brittney Jean

Aug 2023

The team has been very responsive and easy to deal with when it comes to warranty issues inside the home.

By: Andrew Graham

Jul 2023

Everyone that we have dealt with has been kind and try to be helpful. Process well laid out. Overall we are happy with our house. They have been slow on getting things fixed.

By: Janet

Jul 2023

The overall quality of the home

By: Kaushik

Jul 2023

Communication was good and they resolved the issues.

By: Osayanmon

Jun 2023

Communication

By: Confidential

May 2023

There were no delays, the PDI went well. Overall the house has few deficiencies and we really like the open concept and the finishes!

By: Gurveer

May 2023

They respond to warranty issues well

By: Uyi

May 2023

THe building was solid and they were accommodating. Anne really helped

By: Luis Fabian

May 2023

The design and spaces in the house is fantastic

By: Gurpreet

Apr 2023

Transparent. Things were as shown. No suspicion.

By: Confidential

Apr 2023

The design.

By: Mohamad

Apr 2023

I like my home design And it's different feeling when u buy a new house even it takes time to finish every thing

By: Amin

Mar 2023

The employees were nice and understanding

By: Donald

Mar 2023

This is my second Tartan home.This is a really really nice house, the nicest house I ever owned.There were minor issues, but this is expected in a complex project such as a Tartan Home.There were issues in selection, but the solutions turned out better than the original choices.The design center person was fantastic.I would do it all over again, exactly the same.

By: Michelle

Mar 2023

We feel very lucky to have had out home built by Tartan — both the quality of the work and service has been wonderful. We have had a couple things that needed to be address asap and the team worked quickly to make things right for us.

By: Confidential

Mar 2023

The level of personal involvement you get to have with the construction and then watching the process of the other homes going up around you was just plain interesting.

By: Mohd

Mar 2023

Overall experience is positive.

By: Yaakoub

Mar 2023

After-service customer care was exceptional. They are quick to answer. They proposed solutions. The maintenance team is knowledgeable. polite and professional

By: Vishal

Feb 2023

The craftsman and the material quality is better than expected, although electric bulbs and switches are not of good quality and already showing signs of broken. The customer service representative (Randy) is very helpful, but forgets the same items during every visit. We are enjoying the home so far, but will enjoy even more when all the issues have been fixed.My suggestion is to provide the clear map of lot with all the dimensions mentioned clearly to avoid any conflict with neighbors.

By: Rheal

Feb 2023

Showing friends and family the finished product. We were very proud.

By: Sandeep Samuel

Feb 2023

We loved the overall Tartan home buying experience. Almost everyone we have interacted with has been patient and responsive. The quality of the build has been really good. When you buy a house you want to be emotionally satisfied and I believe our Tartan experience ensure that we think about Tartan when we buy our next one!

By: Jean

Feb 2023

I like the size of the rooms home (bungalow). It fits my needs perfectly!

By: Anoop

Jan 2023

I enjoyed my experience with the sales team and the abundant options for upgrades. I also thought the PDI process was smooth and our PDI Inspector, Randy Fortin, was knowledgeable and made the experience of buying my first home less daunting.

By: Duy

Jan 2023

I enjoyed dealing with the sales reps and office admins for any issues I had. They resolved my issues and made appointments for me efficiently.

By: Karthik

Jan 2023

1. Fantastic layout with efficient use of space2. Quality of Cabinets and kitchen finish3. Finishes offered as standard are better than other builders.4. Communication from all the teams (Wendy from sales, Brandy from design centre, Randy from construction and Melissa from customer service) is very good and timely. The team is knowledgeable and helpful.

By: Confidential

Nov 2022

Great communication and overall a smooth process.

By: William F.

Nov 2022

Location, great windows, plenty of space

By: Hanan

Nov 2022

I bought from Tartan based on reputation, many people recommended Tartan as a builder, only time will tell me if that's a good recommendation or not. I think the one year follow-up will be a more accurate opinion. I have to say that I like how the construction manager explain how the furnace and the water valves work and how to care for them.

By: Confidential

Oct 2022

firm on closing date (with little advance notice of delay but still acceptable delay); great great home inspector (Randy) with sufficient skill, knowledge; fast escalation on drive way building and other queries.

By: Gaetan

Oct 2022

Quality and craftmanship, and attention to details.

By: Confidential

Sep 2022

Moving into a new home.

By: Confidential

Aug 2022

the people at the sales centre were incredibly helpful and kind. The team helping now is providing great customer service.

By: Luis Fabian

Jul 2022

I really like very much the fact the Tartan follow through on the promise of delivering the house on the time frame provided at the time of making the commitment. The house design is amazing, and Tartan Team members that I have dealt with like Wendy, Brandy, Randy, Melissa and Vanessa are such s great people to deal with.

By: Mohamad

Jun 2022

Some contractors didn't do the job in proper way Especially the doors

By: Vincent

May 2022

We enjoyed the process and how despite the COVID-19 situation, steps were taken and accommodated in order to complete the process in a timely fashion.If we had concerns at any time, our questions were answered quickly and clearly.

By: Zeyad

May 2022

I like many things about Tartan Homes. That is why this is my second house. What I like the most is Randy who did the PDI. He is very professional, knowledgeable and patient. He explained everything to us and answered all our questions.

The Home Owner Mark of Excellence (H.O.M.E.) is an independent certification program created by CustomerInsight^TM and based solely on the voice of the customer. All scores and ratings are from real home owners, just like you. Winners are calculated solely from home owner feedback surveys. No industry judges or panels, just customer feedback. Learn more

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