Corporate Head Office

1 - 1401, 28 Street North
Lethbridge, Alberta T1H 6H9
CANADA
T 403.329.3221
F 403.329.4994

Overall Customer Reviews

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8.5 Stars Rating
112 Customer Reviews
Click Here To Write A Review

Profile

In 1972 Marvin Galts and his siblings, along with his wife Chloe, founded the company that eventually became today’s Galko Homes.

Over the years, many extended family members have been a part of this company; working in positions from labourers to leaders. Galko Homes has consistently made a solid contribution to the landscape of Lethbridge through award-winning homebuilding, longstanding business and customer relationships, and community volunteerism.

Decades later, the model of family and community participation still holds true under the direction of second generation President, Bruce Galts.

Our philosophy is supported not only by the loyalty and superior performance of our sub-trades and suppliers, but also by our entire motivated, service oriented team at Galko Homes. We ensure exceptional service ranging from flexible sales and customer care, architectural design and interior design consultation, superior warranty services, and an overall goal to provide you with a homebuilding experience that, for all of these reasons, is simply better.

Our reputation as Lethbridge’s premiere homebuilder is based on experience, knowledge and customer service. Whether you’re in the market for a custom-built or pre-designed home, you can rely on the quality craftsmanship, distinct designs and exceptional service that have won us industry praise and customers for life.

Recent Awards

  • H.O.M.E. Awards 2018 – Winner: Best Customer Experience, Southern Alberta
  • 2017- HOME OWNER MARK OF EXCELLENCE (H.O.M.E) - 2017 CustomerInsight Home Owner Mark of Excellence (H.O.M.E) – Southern Alberta Winner– Single Family 50 – 149
  • 2016 - NEW HOMEBUYER'S CHOICE AWARD -2016 Professional Home Builders Institute of Alberta (PHBI) New Homebuyers’ Choice Award – Alberta Winner – Single Family – 50 – 149 Possessions
  • 2016 - NEW HOMEBUYER'S CHOICE AWARD -2016 Professional Home Builders Institute of Alberta (PHBI) New Homebuyers’ Choice Award – Southern Alberta Winner – Single Family – 50 – 149 Possessions
  • 2016 - BEST OF THE BEST - 2016 Lethbridge Sun Times Best of the Best – Home Builder Category
  • 2015 - BUILDER OF THE YEAR - 2015 CHBA-LR
  • 2015 - HOME OWNER MARK OF EXCELLENCE (H.O.M.E) - 2015 CustomerInsight Home Owner Mark of Excellence (H.O.M.E) – Gold Winner – Southern Alberta
  • 2015 - NEW HOMEBUYERS’ CHOICE AWARD- 2015 Professional Home Builders Institute of Alberta (PHBI) New Homebuyers’ Choice Award – Southern Alberta Winner – Single Family – 50 – 149 Possessions
  • 2015 - BEST OF THE BEST- 2015 Lethbridge Sun Times Best of the Best – Home Builder Category
  • 2014 - BUILDER OF THE YEAR- 2014 CHBA-LR Builder of The Year
  • 2014 - BEST CUSTOMER SERVICE ASSOCIATES IN CANADA- 2014 AVID Service Award for Best Customer Service Associates in Canada – Ron Tyslau – Galko Homes
  • 2014 - NEW HOMEBUYERS’ CHOICE AWARDS- 2014 Professional Home Builders Institute of Alberta (PHBI) New Homebuyers’ Choice Award – Southern Alberta Winner – Single Family – 50 – 149 Possessions.
  • 2014 - NEW HOMEBUYERS’ CHOICE AWARDS- 2014 Professional Home Builders Institute of Alberta (PHBI) New Homebuyers’ Choice Award – Southern Alberta Winner – Multi Family 5-49 Possessions.
  • 2014 - BEST OF THE BEST- 2014 Lethbridge Sun Times Best of the Best – Home Builder Category
  • 2013 - BUILDER OF THE YEAR- 2013 CHBA-LR Builder of the Year
  • 2013 - BEST CUSTOMER EXPERIENCE IN CANADA- 2013 Best Customer Experience in Canada – Avid Ratings
  • 2012 & Older - BUILDER OF THE YEAR- 2011 CHBA-LR Builder of the Year, 2010 CHBA-LR Builder of the Year, 2009 CHBA-LR Builder of the Year – Large Volume
  • BEST CUSTOMER SERVICE - 2012 Best Customer Service in Alberta – Avid Ratings

Communities








Customer Reviews

Click Here To Write A Review
By: Jennifer
August 2019
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The quality and the staff. Quality is excellent and every staff member is helpful and very easy to work with. Much appreciated.
By: Bryce
July 2019
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very abliging, friendly, problem solver. They are very good.
By: Melissa
July 2019
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We loved working with Bonnie, McKinkey and Crystal they were always available to answer questions and were so kind. Bonnie even gave my daughter toys to play with!
By: Ashley
July 2019
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Excellent customer service
By: Allan
June 2019
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I like Crystal Scanion
By: Hubert
June 2019
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I like most the design of the house, lot of natural light, I can save money. I like the location. My wife and children like the house
By: Sangam
June 2019
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One of the top class customer service. Thank you for taking good care. Every time I had concerns, galko was there to help fix stuff. Crystal and Corey, great work. Thank You
By: Jennifer
June 2019
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All of the people that we have worked with have been very helpful and kind.
By: Sylvia
June 2019
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Their promptness with coming to fix things
By: LeAnne
May 2019
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They reply very quickly. Krystal replies within an hour to questions and made the process successful.
By: Dan
May 2019
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I greatly appreciate that Galko repaired my side gate that was broken by a bad wind. I feel that service goes above and beyond expectations.
By: Adam
April 2019
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Corey, Carlynn, Bonnie, and McKinley have all been exceptional. They are professional, knowledgeable, and great at responding to questions and concerns.
By: Anna
February 2019
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There were some foundation/grade or perhaps building restriction issues that we were not aware of that resulted in very deep window wells for the lower level. We were disappointed with the outcome, believing with a 9 ft. basement would not have this problem.
Appreciated, very much, having a designer to help with design choices.
Consultants are all so helpful with any problem and go the extra for us!
By: Rocio
February 2019
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Galko was a great choice for me because of the people that work for this company. Everybody was very nice and accommodating to our needs.
By: Saman
February 2019
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I am glad that I found a good builder.
I am hoping they will do a good job at the rescheduled 1 year inspection too.
By: Leanne
January 2019
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The issue with the toilet has been ongoing and has been fixed by the builder but the problem reoccurs. I just reported it to the builder this morning for attention again for my one-year inspection so they have been trying to correct it; it just doesn't stay fixed. Galko has been easy to work with and listened to any issues I have had. I have no doubt that they will correct any issues that come up.
By: Craig
January 2019
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Great team to work with!
By: Jeffery
January 2019
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I would recommend Galko to anyone and everyone, as a 'young couple' buying our first home we felt like we were treated with respect throughout the buying process and throughout the basement development - which is ongoing. Best customer service we've experienced in a long time!
By: Bryce
January 2019
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The overall experience was very good.
By: Brooke
January 2019
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Basement took longer to get fixed - a bit of a disconnect with the communication from sales and the team managing things. I understand they are finishing the unit at the mercy of the trades. More communication is needed with the sales and the build team those who actually oversee the construction need to communicate a bit more. It has been a good experience I like the people I met and when they realized there was a problem they fixed it. The sales person, Fae was super helpful, kind, and patient.
By: Jesse
December 2018
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Fantastic! We purchased from other builders in the past and this was the best experience.
By: Olivia
December 2018
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Great job to the whole team!!
By: Janice
December 2018
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They have been good to deal with. I have other co workers that built through other companies and they don't get near the service I do.
By: Richard
November 2018
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From start to finish our experience with Galko was an excellent one. From the very start the sales people Corey and Carrlyn, were more than willing to work with us, to accommodate the adjustments we asked for, more importantly they delivered! Then always a concern about interior decor we were connected with Bonnie. My wife and Bonnie were very much on the same page and we were walked through the colors and design of the our home with ease and no stress. When the dirt was turned and work was started the different trades were more than willing to describe and discuss the status and progress. Day by day it was exciting to watch our house get built.

When we build again I would build again with Galko.

All in all, we felt included in this process from beginning to the end. we were very impressed with the process and people of Galko. The end result a beautiful house that we now call, HOME!

Thank you very much Galko,

Rick Dempsey
By: Ryan
November 2018
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He just had a really good experience dealing with Faye and Blaine both times.
By: Andrew
November 2018
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Overall process was smooth.
By: Jessica
November 2018
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Marilyn was amazing! She listened to us, and worked with us on creating our dream home. At the beginning she showed us models after models and always spent time walking through them with us making sure to mention each feature. I can not express how wonderful it was working with her. She stayed with us until the very end even coming to give us a hug and congratulate us on possession day! Thank you Galko (Marilyn) for the wonderful home experience - There were bumps along the way, just like with anything. Ultimately we are thrilled with our home and would certainly recommend the company.
By: Brayden
November 2018
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Customer service and warranty was raved about during the process but have had some issues with follow through of commitments (ie, front door has taken over a month to be painted; touch ups upon moving in still wait to be done over a month after move in, marked by green tape). Basement development has proceeded fast upon move in and customer service has been good. Issues with trades not arriving to scheduled appointments or communicating as asked.

Painter was very rude and dismissive on the phone and has provided sub par quality work in addressing issues and concerns.

Communication with the customer care deartment often sees longer wait times than 2-3 business days.

General process has been pleasant and standard of work is high just some ball drops that I would not expect from an award winning customer service and warranty team in the first month and a half.
By: Heinrich
October 2018
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It is a great home and the builder was very obliging to all of my concerns. Recommend to anyone a Galko home.
By: Mario
September 2018
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Galko homes has lots of experience and it says something that they have been in the industry for years. They build great homes and take care of their customers.
By: Steven
September 2018
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It was good overall. We like the house and layout. Some things took longer to fix and we had to fight a bit to get some things done but it eventually got fixed to our satisfaction. Overall we are pretty happy.
By: Wanda
September 2018
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All of the Galko employees are amazing in every aspect and can’t say enough about them. Very disappointed in the siding and deck quality and workmanship! Awful dishwasher choice for such a beautiful home.
Overall love our new home and will and do suggest Galko to all our family and friends!
By: Russell
September 2018
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Our experience with Galko far surpassed our experience with past home building experiences. From our first meeting with the sales rep, Marilyn and Collette, through changes in design features at the design studio with Rebekah and home delivery with Crystal and McKinley we felt like we were valued and our needs were met. The experience was pleasurable and we are thrilled with our purchase. We will build with Galko again in the future.
By: Adam
June 2018
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Very pleased with the basement development. Development was done after possession and everyone has been amazing for keeping the dust and debris to a minimum and been great dealing with my dog. Very happy all around.
By: Sarah
June 2018
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We are so happy with our purchase.
By: Jennifer
May 2018
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Very awesome, helpful and kind
By: Sangam
May 2018
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So far very happy with Galko. I hope it remain same for many years to come.
By: Sylvia
May 2018
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I’m very happy with my purchase.
By: Saman
May 2018
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Overall they did a good job, especially Merylin had a charming ability to find a house matching to our needs and mortgage we got.
The rest of the staff are good too, although there were minor misunderstandings during the proceed of basement development.
By: Dan
May 2018
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My Wife, son and I are very happy with the home and love the Neighbourhood. We felt it was a good deal and we got great value for the money.
A number of extras in the home really made it stand out such as the upgrades to the decor with the Feature wall and glass on the staircase. We love that the front landscaping and Deck were already done. One very nice surprise was the quality of the Washer and Dryer. We didn't specify anything on the contract beyond "Standard White" for those appliances and on the walk through we saw they were very nice high end Samsung. That was really appreciated. Our experience with Galko has been excellent and I will of course recommend Galko homes to friends, family and clients.
By: Carrie
April 2018
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I would recommend to anyone!!
By: Neil
April 2018
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Corey was a pleasure to deal with. Treated us with respect. Answered questions that we had and was very knowledgeable.
By: Daniel
April 2018
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We have been really happy with them. We have had a couple bigger issues and they have been on the ball getting them fixed. Some have taken a fair amount of time to get fixed but they have gotten them done.
By: Meghan
March 2018
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Very happy with the work that has been completed; all staff have been professional, polite and very helpful. Only complaint is as the snow has melted in the yard a fair amount of debris and garbage has been observed.
By: Tony
March 2018
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Overall it was a pretty good experience. One big frustration we had was we felt there was some miscommunication during the sales process on what we had included in our purchase price. We were also shocked/frustrated on all the things that were upgrades and cost extra (ie darker coloured siding. Darker carpet, pot lights etc)
Everyone we worked with was extremely friendly and made the process enjoyable despite a few frustrations we had.
By: Braylon
March 2018
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Marilyn was great to deal with. She went above and beyond what would normally be considered great service. We sold our previous home and had a short possession date. Marilyn was able to help coordinate a quick possession date, assist with banking needs and make the experience run smoothly.
By: Dustin
March 2018
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You have a very good sales team and warranty person. The lady Dani that fixes all of the repairs is the best ever.
By: Craig
March 2018
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I answered some of the questions n/A because we have not had any experience with people coming into our home to do warranty work this will come. So it is difficult for me to give an opionion at this point.

So far it has been a better experience than I ever thought it would be .
By: Sandy
February 2018
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We are very satisfied with the quality of the home and it's unique exterior design. We have also been continually impressed by the extremely high level of professionalism exhibited by all Galko employees. They have a great customer service acumen and we really do sense that they care about their product and the people that purchase their homes. This is greatly appreciated!
By: Shane
February 2018
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Great home buying experience! Every staff member I have talked to or dealt with has been amazing. Great quality and price, and superior customer care!
By: Shaun
February 2018
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Corey has been wonderful for this whole process! We really appreciate all of his hard work! He went above and beyond to make sure we are happy. Outstanding!
By: Ward
February 2018
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We really love Galko, and would buy from them again. We often recommend Galko to friends and family.
By: Darry
January 2018
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Our experience has been awesome with Galko. We do not have one complaint about their service after we purchased the house and also the overall quality of the house itself. Most builders we believe are basically using the same types of products to construct their homes but the difference is when the builder needs to come back and fix a problem. Not once in the past year did we ever feel that Galko was putting us off or not willing to come and fix the problem or at least come and see what our concern actually was. Excellent service.

We will continue and have already recommended this builder to our family and others.
By: Heather
November 2017
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I like my home. If I was able to add any features I would have upgraded...More potlights, 36 inch spot for fridge, better quality carpeting, hardie board siding, and better stairs, railings for front entrance. I think there is alot of quality in my home, over all workmanship is good and Galko people have been very accommodating and pleasant. I am happy with my purchase and hope to be here for many years.
By: Sergio
November 2017
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Ron has been great with us and our home throughout these couple of years.
Thank you for your assistance.
By: Chase
November 2017
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Great company that builds a great home. Very happy and will build with Galko again in the future. Thank you
By: Heinrich
October 2017
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I have appreciated the help we have received for any concerns I had.
By: Shaun
October 2017
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Marilyn our Sales Rep was great to deal with. I would recommend her to any of my friends and relatives. She was always very prompt on returning our texts or e-mails, very knowledgeable about what Galko had to offer. Ron was also a great asset to your company. He made sure all of our concerns were taken care of. Good job guys! Pleasure working with you!!! We love our Galko Home!!!!!! Thanks for everything!!!!!
By: Meagan
October 2017
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Marilyn, Ron and Crystal have been really great in this whole process!
By: Preston
August 2017
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We were and are very impressed with the care that we've received. Everyone is really on the ball, and there to answer any questions or concerns that we may have.
By: Mary
July 2017
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We have throughly enjoyed our experience with Galko Homes. We love our home and are grateful for the excellent service they have provided us.
By: Paul
May 2017
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Corey Ginther has been excellent. In fact, all Galko personnel have been professional and prompt.
By: Larry
April 2017
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A smooth painless transaction
By: Gloria
April 2017
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It was good.
By: Corey
March 2017
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Good customer service. Everyone we have dealt with have been polite and easy to deal with. Very happy with our home
By: Garth
March 2017
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Galko was fantastic. We recommend them to friends all the time. They are good at keeping in contact us and they try to make appointments around our schedule and we really appreciate that.
By: George
March 2017
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All in all a well built home and the service to look after any after sale problems were resolved pretty much on time. Carpeting could have been of better quality and underlay seems almost non existent but we knew that when we bought so.........
By: Carlynn
March 2017
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Trades were awesome when developing basement while we lived here!
By: Sandy
March 2017
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It seemed liked the basement completion was rushed to accommodate our move in date. We would have preferred that if more time was needed that the time was taken so there would have been fewer deficiencies. Saying this, our after sales representative has been a pleasure to deal with. We fully realize he can't be there watching over the workers in the house at all times. Ron has a great personality for his role and we appreciate his knowledge and interpersonal skills.
By: Shane
March 2017
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The soundproofing between units could be improved upon and the suite doors should be keyed separately in the legally suited homes. Also just a note for future reference, the washer and dryer set comes with the doors installed anticipating a side-by-side use (doors swing in opposite directions), when installing them in the stackable orientation the doors need to swing in the same direction to allow ease of movement wile switching loads. Both stackable laundry sets in my house as well as the other houses I looked at had the door swings set up for side-by-side orientation. I was able to reverse the door swings on the dryers but it would be nice if they came that way to start with.
By: Pauline
February 2017
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Galko are the best builders! This is a great house! :)
By: Richard
February 2017
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Kirby and Ron work for the customers best interests. Rebekah was very helpful and had great ideas about design and colors. She advised us of where our decisions fell within our tier package.
By: Ward
February 2017
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"We are not people that purchase homes often and felt that we where not taken advantage of or misled in anyway, exactly the opposite. You have quality people working at Galko and it is obvious to us that Galko Homes plays a huge part in the quality of support they provide to there employees which we believe in our case has been shared right down to us as the home owner. We will and have shared our positive experience with family and friends. We also wanted to mention that your team feels very proud of their homes and seem to truly have some type of pride and ownership that is unique. The possession day was very emotional for us and your team really made it special. As we drove up to the home, the signage and extra touch was heart warming and not expected. Galko representatives worked very well with our real state team. We did not know if we needed a relator or not.
We have found the landscape grade to be a challenge and almost everyone we talk to in the trade including the city of Lethbridge land development team states that the front grade is extreme and will require some grade changes to provide access to the back yard, fence, gate, and transition to the yard. Galko did seem to be unwilling to help us with this right from the start, saying that it met local standards. As we understand the grade standards it meets the standard related to potential water flow away from the home and that It would not affect the neighbours homes. It does seem that more could be done to help us with this. Really our only disappointment over all."
By: Heather
February 2017
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Ron has been very good to work with also and I think if I have any problems in the future, I feel he will assist me.
By: Darry
February 2017
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"We were very well taken care of. When we purchased the house we were still living in another city. The first contact we met face to face was McKinley Pavan. She was extremely friendly and knowledgeable. She helped reinforce the quality of service we would receive from Galko. Amy was in the Show Home with McKinley and added to our positive buying experience.
Don (the repairman/man of all trades) did an awesome job as well.

The rest of their team were very personable and did very good work. The customer experience manager, Ron Tyslau was quick to address any issues we had. He was very professional and friendly.

The sub-trades were prompt when addressing concerns.

All in all this was an excellent buying experience. We felt as if all of the staff treated our home as if it were their home."
By: Jens
February 2017
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We would like to take this time to talk about RON, and his amazing service. He is always cheerful, polite, professional, and always on time for appointments. We can always reach Ron when we need help or need to ask a question. Ron has always went over and above for our family. A time we would like to share about Ron was his patience and understanding about an issue with our railing. It was an unfortunate situation our railing was scratched, and we were not going to accept that as it was a feature point in the home. We were very upset with the paint company at the time. He remained polite, and made sure that we had only the best team come in and take the railing apart and re do the entire piece. So thank you Ron, and we are pleased we are able to continue to work with Ron!
By: Rahim
December 2016
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The builder is good it's just that the third party contractors are where the problems lie. They should maybe ask the customers if they are satisfied with the service that they are getting from the contractors. If people aren't happy then maybe they should take a closer look at the contractor.
By: Cam
November 2016
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"The team that worked with us was outstanding and very very responsive (Kirby, Ron and Bonnie). Any mistakes that were made along the way, which is common during building, were more than made up for and were often brought to our attention before we even noticed them. They were always super friendly and very easy to talk too. We always felt like we were the only customer they had even though we know Galko builds many homes.

Disappointed that we have problems with our appliances already only 40 days after moving in."
By: Erica
October 2016
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We have been very pleased to work with Galko and we mention Marilyn and the team whenever we know of somebody looking to buy or build new. They have been excellent in terms of dealing with our warranty items; I don't think they could have been more efficient in taking care of the deficiencies. Given how big a house is and how many different components there are involved there has been nothing serious to speak of which speaks to a well-built home.
By: Steven
October 2016
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Thank you Galko for everything
By: Carolyn
October 2016
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Everyone involved in the purchase and changes made prior to my taking possession of my home was wonderful (Jody, Barry, Greg, Norb, Rebekah, Bev, Brad, Sherry, Susan and Bruce). Very pleasant, courteous and knowledgeable, always willing to answer any questions I had.
By: Bruce
October 2016
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Galko were generally very responsive to our situation, which was not always clear or easy. We appreciate their help and consideration throughout the purchase process.
By: Jonathan
September 2016
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"Overall my husband and I have been very satisfied with the quality of home we received and the effort by Galko to resolve any issues that have come up. When my husband expressed concern (on my behalf) about the counter tops Galko offered to make it right some other way. I had wanted to let Galko know that I had issues not to get anything but to inform the builder about the low quality of materials used. We were both very appreciative of how Galko and Ron went above and beyond, offering to compensate us in another way. Everything else that has been noted during the warranty walk through has been addressed and resolved in a timely manner.

Thank you!"
By: Boniface
September 2016
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"No concerns, we would buy a Galko home again. Ron has been excellent when taking care of us , Carolynn has been extreme efficient and friendly, Don has always been helpful.
Excellent customer service!"
By: Shawn
September 2016
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Ron does a great Job! Customer relations has been great. He understands and considers our concerns and opinions, even if they have been particular!
Click here to see a list of HOME Award 2019 Winners HOME Award 2019 Winners

The Home Owner Mark of Excellence (H.O.M.E.) is an independent certification program created by CustomerInsightTM and based solely on the voice of the customer. All scores and ratings are from real home owners, just like you. Winners are calculated solely from home owner feedback surveys. No industry judges or panels, just customer feedback. Learn more

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