Empire Homes – H.O.M.E

www.empirehomes.com/

Corporate Head Office

125 Villarboit Crescent
T 905 307 8102
F 905 307 8103

Overall Customer Reviews

7.1 Stars Rating

15632 Customer Reviews

Click Here To Write A Review

Profile

Toronto Profile: After years of slowly growing our footprint, we can proudly say that we now operate in two countries, six regions and ninety communities. We have built more than 28,000 homes over the past 25+ years. We’re building new homes in Toronto, Ontario; Charlotte, North Carolina; Houston, Austin and San Antonio, Texas; and Atlanta, Georgia. By growing slowly, we have been able to maintain the family-owned-and-operated feel that’s grounded by our core values. As one of North America’s largest private homebuilders, our goal is to continue to grow, innovate and create some of the best communities to live in.

Recent Awards

H.O.M.E. Awards 2022 – Winner: Builder of Choice
H.O.M.E. Awards 2022 – Winner: Best Customer Experience
H.O.M.E. Awards 2021 – Winner: Best Customer Experience
H.O.M.E. Awards 2020 – Winner: Best Customer Experience
2019 Home Owner Mark of Excellence Award - Best Customer Experience Winner
2019 Home Owner Mark of Excellence Award - Builder of Choice Winner
2018 Home Owner Mark of Excellence Award - Builder of Choice Winner
2015 (OHBA) Ontario Home Builder of the Year
2013 Green Builder of the Year
The President’s Award from the Ontario New Home Warranty Program for Outstanding Service and Achievement,
Ontario Community of the Year Award for its Wyndfield and Wyndance communities

Communities

Customer Reviews

Click Here To Write A Review

By: Raymond Canlas

Jan 2026

Most of them were responsive to our needs.I hope that the ecobee replacement and the wiring issue on the living room/basement will be addressed soon.

By: Shirley-Ann Nicola

Jan 2026

Understanding, supportive, helpful, informative, appreciate you as a person and a customer.

By: Confidential

Jan 2026

Excellent

By: Azalia Shauntae

Jan 2026

What we liked most was how supported we felt. Questions were answered promptly, expectations were explained clearly, and the process never felt rushed or confusing. It made a big difference during such an important purchase.

By: Confidential

Jan 2026

The older community has tennis court

By: Adeleke Olayiwo

Jan 2026

The customer service is very good

By: Gavin Adam

Dec 2025

What I liked most was the communication. Even when Empire didn't have an immediate answer, they took the time to get the right one rather than rushing me. The after-purchase care from Alex has been the highlight; he is actively working with me and has already scheduled service. However, my overall satisfaction depends on the main floor being fully sorted out as promised.

By: Sudip

Dec 2025

The Empire Warranty Team continuously communicated with us regarding the service issues.

By: Shweta Rajesh

Dec 2025

Timely communication and responding to all our queries made the entire home-buying process seamless. Interactions with the sales, customer service, Design, Construction, and warranty teams were constructive and supportive. They were always helpful, friendly, and knowledgeable. Overall, we are very happy with the services offered by Empire, and we will recommend them to our family and Friends.

By: Confidential

Dec 2025

Great customer service and technicians are helpful in taking care of deficiencies. House was built on time.

By: Confidential

Dec 2025

Model house

By: Major

Dec 2025

Servicemen are easy to connect with whenever contacted.

By: Confidential

Dec 2025

Thier professionalism in getting home, easy documentation etc

By: Moyosore Daniel

Dec 2025

The people I interacted with I had a good experience.

By: Samy Ahmed

Nov 2025

I appreciate the effort and attention to detail you’ve shown—it really made a difference for me.” - “Because the experience exceeded my expectations and left me feeling valued

By: Gare Fidelis

Nov 2025

Their communication is top notch

By: Maran

Nov 2025

Immediate response from empire team and the vendors

By: Nada

Nov 2025

Quick and responsive

By: Confidential

Nov 2025

Model homes were readily accessible at all times

By: Carol Mundley

Nov 2025

Professiknalism, timeliness, and patience.

By: Confidential

Nov 2025

The service was beyond my expectations from beginning to end the service was excellent. Front impression makes a great and we saw thatdifference.

By: Confidential

Nov 2025

The whole process.

By: Nineve

Nov 2025

The long term commitment with the sales manager Nicole. She has been there to notify me.once the cul de sac has opened up.

By: Mumtaz A I

Nov 2025

A sense of personalized service

By: Confidential

Nov 2025

Everything

By: Confidential

Nov 2025

Customer service

By: Syed Shah Muneeb

Nov 2025

Very responsive to inquiries emails as a customer out of province this is pivotal.

By: Kyle Scott

Nov 2025

The payment plans we're good helpful, and the time frame worked for us

By: Manpreet

Oct 2025

People are helpful and as a first time home buyer, they really taught me, guided me well. More than I expected.

By: Confidential

Oct 2025

Pricing and payment plan

By: Confidential

Oct 2025

Customer service

By: Sanambir

Oct 2025

I liked that everybody was very helpful since day one.

By: Mahan Edward

Oct 2025

Prompt

By: Doreen

Oct 2025

I am very happy with the service, the team was professional and completed the work on said date, l love my new home. Thanks Empire.

By: Confidential

Oct 2025

The cash back of 70000$ is a good saving also 5 appliance also 20000$ extra for inside upgrades ??

By: Confidential

Oct 2025

The agent was careful in their processing and supported our needs and budget.

By: Festus Abayomi

Oct 2025

Very pleasant, amiable, knowledgeable staff, especially our dealings with Nastasia. Even answered our emails after office hours.

By: Thanu

Oct 2025

Humble efficient staff

By: Confidential

Oct 2025

Very attentive customer service. Also, I would add the design pick experience

By: Bernard Nalin

Oct 2025

Communication

By: Ferda

Oct 2025

I liked the payment plan, prices and availability of online floor plans

By: Aina

Oct 2025

Timely response

By: Ann-Marie Sharol

Oct 2025

The layout and construction were well done. The high ceiling on the second floor is a good feature and plenty of storage

By: Daniel Beyin

Oct 2025

Good finishing

By: Aleksandr

Oct 2025

Good service

By: Kashimawo Mujeeb

Oct 2025

Overall experience was great all through the process

By: Spencer

Oct 2025

The people and there open communication and willingness to help with any issues we may have

By: Davender Singh

Oct 2025

The layout.

By: Bibi Katdja

Oct 2025

efficiency

By: Confidential

Oct 2025

The fast response

The Home Owner Mark of Excellence (H.O.M.E.) is an independent certification program created by CustomerInsight^TM and based solely on the voice of the customer. All scores and ratings are from real home owners, just like you. Winners are calculated solely from home owner feedback surveys. No industry judges or panels, just customer feedback. Learn more

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