Corporate Head Office

125 Villarboit Crescent
T 905 307 8102
F 905 307 8103

Overall Customer Reviews

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7.1 Stars Rating
10914 Customer Reviews
Click Here To Write A Review

Profile

Toronto Profile: After years of slowly growing our footprint, we can proudly say that we now operate in two countries, six regions and ninety communities. We have built more than 28,000 homes over the past 25+ years. We’re building new homes in Toronto, Ontario; Charlotte, North Carolina; Houston, Austin and San Antonio, Texas; and Atlanta, Georgia. By growing slowly, we have been able to maintain the family-owned-and-operated feel that’s grounded by our core values. As one of North America’s largest private homebuilders, our goal is to continue to grow, innovate and create some of the best communities to live in.

 

Recent Awards

  • H.O.M.E. Awards 2021 – Winner: Best Customer Experience
  • H.O.M.E. Awards 2020 – Winner: Best Customer Experience
  • 2019 Home Owner Mark of Excellence Award - Best Customer Experience Winner
  • 2019 Home Owner Mark of Excellence Award - Builder of Choice Winner
  • 2018 Home Owner Mark of Excellence Award - Builder of Choice Winner
  • 2015 (OHBA) Ontario Home Builder of the Year
  • 2013 Green Builder of the Year
  • The President’s Award from the Ontario New Home Warranty Program for Outstanding Service and Achievement,
  • Ontario Community of the Year Award for its Wyndfield and Wyndance communities

Communities













Customer Reviews

Click Here To Write A Review
By: Confidential
Oct 2022
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Lobby and interior design
By: Qin
Oct 2022
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Regular updates on occupancy date/ closing date.
By: Confidential
Sep 2022
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Communication is clear and accurate. Quality met expectations
By: Syed Jawad
Sep 2022
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There Smile
By: Confidential
Sep 2022
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Friendly and knowledgeable staff
By: Bing
Sep 2022
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Very smoothly. They did everything on time and explained the procedures no bad experience at all.
By: Sheng
Sep 2022
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The floor plan, the unit design
By: Matthew Peter
Sep 2022
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The gave it on time. They should have cleaned up the leak that they dealt with in a timely manner. Someone is living there.
By: Sajida
Sep 2022
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The customer representative team honestly made the experience a lot easier. They were very efficient with they’re replies and scheduling.
By: Andrew Nicholas
Sep 2022
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Felt like everyone with empire really cared about delivering a quality experience. It’s understandable things we can’t control but I can see that through my interactions with certain employees they are trying to provide that great customer service and are working towards my satisfaction as a customer. Thanks!
By: Confidential
Sep 2022
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I’m glad that they delivered on my new home, I love it
By: Confidential
Sep 2022
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Customer service
By: Christie
Sep 2022
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Lovely sales team NancyAll the best wishes!!
By: Confidential
Sep 2022
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Their customer service team every one I spoke with very patient and informative and very nice since we moved in. We dealing with Christina and she was great.
By: Confidential
Sep 2022
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Overall quality of the house
By: Confidential
Sep 2022
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Everything
By: Naraindranauth
Sep 2022
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Not the first time I bought 4 of them I just happened to buy earlier. The fact I like Empire wherever they go I can invest they know what is happening in that area if I can get 1st bids I just want to have 1st crack the 1st week before they give to public - I am an investor. I would like to get a heads up where are you building and where? - how do I get 1st dips before the public does?
By: Ricky P
Sep 2022
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From sales to service support they are Awsome..
By: Confidential
Sep 2022
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Communication was good
By: Yousif
Sep 2022
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clear and np pressure
By: Confidential
Sep 2022
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Communication
By: Confidential
Sep 2022
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EVERYTHING
By: Confidential
Sep 2022
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EMPIRE REPUTATION, THEY DONT DISAPPOINT
By: Nalini
Sep 2022
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Punctuality and keenness to help the customers all the time
By: Leena
Sep 2022
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It was awesome
By: Confidential
Aug 2022
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Consistency in communication
By: Bince Mani
Aug 2022
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Sales experience was great.
By: Nicholas Neeboye
Aug 2022
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Great communication and knowledgeable tradesmen that were issued for repairs
By: Anne Marie
Aug 2022
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I'm not happy with the repair service at all Very bad communication with service coordinator
By: Kudakwashe
Aug 2022
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Your honest was top notch.I hear some builders are charging extra/more money and massive delays.You made me a home owner when I almost gave up .Thank you Empire team
By: Vikas
Aug 2022
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total experience
By: Ussama
Aug 2022
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Quick service, whenever there was a problem they would come right away
By: Rahulkumar Jayantila
Aug 2022
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THey were efficient. They were responsive
By: Sukhwinder
Aug 2022
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Service on time
By: Valentin
Jul 2022
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Very friendly and professional and timely manner and good quality.
By: Zdravko
Jul 2022
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I am not living in my home yet. Trades are coming and going and walking on carpet. The carpet will be filthy by the time homeowners move in. The carpet should not have been put in yet - pool is not in, no gym, my balcony is not done, not 100% complete too early to move in. Finish it then ask the homeowner to move in.
By: Michael
Jul 2022
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Whenever we message them or email them about the items not fixed in PDI they fixed it right away. They still have our key.
By: Ahmed Mohamed
Jul 2022
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My Experience was good.
By: Pratikkumar Raj
Jul 2022
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The two Empire employees we actually met in person at the house were quite helpful and informative and made us feel that Empire as a builder cares about their customers Ryan Hohol (PDI Representative)And Bart Wojcicki (Project Co-ordinator)
By: Soumya Soroj
Jul 2022
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the friendliness and prompt service from the customer service team. Amazing.
By: Confidential
Jul 2022
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Communication
By: Confidential
Jul 2022
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Good communication by keeping us updated & good product at reasonable price
By: Shikhar
Jul 2022
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The mass community that has been built out.
By: Confidential
Jul 2022
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Great
By: Confidential
Jul 2022
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Consistency
By: Confidential
Jul 2022
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The house models, style of the colour and the price is satisfactorily reasonable. Just a big concern when we moved in yesterday, the pot lights missed to install on the hall away leading to kitchen/great room.I am not sure who to email regarding this concern. Overall, we are happy.
By: Laura Margaret
Jul 2022
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Efficient and always willing to answer questions and go out of their way assist and find the answers to questions asked
By: Confidential
Jul 2022
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friendly and helpful services
By: Confidential
Jul 2022
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Staff are very pleasant and friendly. Customer service is doing a good job as well.
By: Satish
Jul 2022
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Timely responsive customer care