Empire Communities

www.empirecommunities.com/

Corporate Head Office

125 Villarboit Crescent
T 905 307 8102
F 905 307 8103

Overall Customer Reviews

7.1 Stars Rating

10914 Customer Reviews

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Profile

Toronto Profile: After years of slowly growing our footprint, we can proudly say that we now operate in two countries, six regions and ninety communities. We have built more than 28,000 homes over the past 25+ years. We’re building new homes in Toronto, Ontario; Charlotte, North Carolina; Houston, Austin and San Antonio, Texas; and Atlanta, Georgia. By growing slowly, we have been able to maintain the family-owned-and-operated feel that’s grounded by our core values. As one of North America’s largest private homebuilders, our goal is to continue to grow, innovate and create some of the best communities to live in.

Recent Awards

H.O.M.E. Awards 2021 – Winner: Best Customer Experience
H.O.M.E. Awards 2020 – Winner: Best Customer Experience
2019 Home Owner Mark of Excellence Award - Best Customer Experience Winner
2019 Home Owner Mark of Excellence Award - Builder of Choice Winner
2018 Home Owner Mark of Excellence Award - Builder of Choice Winner
2015 (OHBA) Ontario Home Builder of the Year
2013 Green Builder of the Year
The President’s Award from the Ontario New Home Warranty Program for Outstanding Service and Achievement,
Ontario Community of the Year Award for its Wyndfield and Wyndance communities

Communities

Customer Reviews

Click Here To Write A Review

By: Confidential

Oct 2022

Lobby and interior design

By: Qin

Oct 2022

Regular updates on occupancy date/ closing date.

By: Confidential

Sep 2022

Communication is clear and accurate. Quality met expectations

By: Syed Jawad

Sep 2022

There Smile

By: Confidential

Sep 2022

Friendly and knowledgeable staff

By: Bing

Sep 2022

Very smoothly. They did everything on time and explained the procedures no bad experience at all.

By: Sheng

Sep 2022

The floor plan, the unit design

By: Matthew Peter

Sep 2022

The gave it on time. They should have cleaned up the leak that they dealt with in a timely manner. Someone is living there.

By: Sajida

Sep 2022

The customer representative team honestly made the experience a lot easier. They were very efficient with they’re replies and scheduling.

By: Andrew Nicholas

Sep 2022

Felt like everyone with empire really cared about delivering a quality experience. It’s understandable things we can’t control but I can see that through my interactions with certain employees they are trying to provide that great customer service and are working towards my satisfaction as a customer. Thanks!

By: Confidential

Sep 2022

I’m glad that they delivered on my new home, I love it

By: Confidential

Sep 2022

Customer service

By: Christie

Sep 2022

Lovely sales team NancyAll the best wishes!!

By: Confidential

Sep 2022

Their customer service team every one I spoke with very patient and informative and very nice since we moved in. We dealing with Christina and she was great.

By: Confidential

Sep 2022

Overall quality of the house

By: Confidential

Sep 2022

Everything

By: Naraindranauth

Sep 2022

Not the first time I bought 4 of them I just happened to buy earlier. The fact I like Empire wherever they go I can invest they know what is happening in that area if I can get 1st bids I just want to have 1st crack the 1st week before they give to public - I am an investor. I would like to get a heads up where are you building and where? - how do I get 1st dips before the public does?

By: Ricky P

Sep 2022

From sales to service support they are Awsome..

By: Confidential

Sep 2022

Communication was good

By: Yousif

Sep 2022

clear and np pressure

By: Confidential

Sep 2022

Communication

By: Confidential

Sep 2022

EVERYTHING

By: Confidential

Sep 2022

EMPIRE REPUTATION, THEY DONT DISAPPOINT

By: Nalini

Sep 2022

Punctuality and keenness to help the customers all the time

By: Leena

Sep 2022

It was awesome

By: Confidential

Aug 2022

Consistency in communication

By: Bince Mani

Aug 2022

Sales experience was great.

By: Nicholas Neeboye

Aug 2022

Great communication and knowledgeable tradesmen that were issued for repairs

By: Anne Marie

Aug 2022

I'm not happy with the repair service at all Very bad communication with service coordinator

By: Kudakwashe

Aug 2022

Your honest was top notch.I hear some builders are charging extra/more money and massive delays.You made me a home owner when I almost gave up .Thank you Empire team

By: Vikas

Aug 2022

total experience

By: Ussama

Aug 2022

Quick service, whenever there was a problem they would come right away

By: Rahulkumar Jayantila

Aug 2022

THey were efficient. They were responsive

By: Sukhwinder

Aug 2022

Service on time

By: Valentin

Jul 2022

Very friendly and professional and timely manner and good quality.

By: Zdravko

Jul 2022

I am not living in my home yet. Trades are coming and going and walking on carpet. The carpet will be filthy by the time homeowners move in. The carpet should not have been put in yet - pool is not in, no gym, my balcony is not done, not 100% complete too early to move in. Finish it then ask the homeowner to move in.

By: Michael

Jul 2022

Whenever we message them or email them about the items not fixed in PDI they fixed it right away. They still have our key.

By: Ahmed Mohamed

Jul 2022

My Experience was good.

By: Pratikkumar Raj

Jul 2022

The two Empire employees we actually met in person at the house were quite helpful and informative and made us feel that Empire as a builder cares about their customers Ryan Hohol (PDI Representative)And Bart Wojcicki (Project Co-ordinator)

By: Soumya Soroj

Jul 2022

the friendliness and prompt service from the customer service team. Amazing.

By: Confidential

Jul 2022

Communication

By: Confidential

Jul 2022

Good communication by keeping us updated & good product at reasonable price

By: Shikhar

Jul 2022

The mass community that has been built out.

By: Confidential

Jul 2022

Great

By: Confidential

Jul 2022

Consistency

By: Confidential

Jul 2022

The house models, style of the colour and the price is satisfactorily reasonable. Just a big concern when we moved in yesterday, the pot lights missed to install on the hall away leading to kitchen/great room.I am not sure who to email regarding this concern. Overall, we are happy.

By: Laura Margaret

Jul 2022

Efficient and always willing to answer questions and go out of their way assist and find the answers to questions asked

By: Confidential

Jul 2022

friendly and helpful services

By: Confidential

Jul 2022

Staff are very pleasant and friendly. Customer service is doing a good job as well.

By: Satish

Jul 2022

Timely responsive customer care

The Home Owner Mark of Excellence (H.O.M.E.) is an independent certification program created by CustomerInsight^TM and based solely on the voice of the customer. All scores and ratings are from real home owners, just like you. Winners are calculated solely from home owner feedback surveys. No industry judges or panels, just customer feedback. Learn more

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