Corporate Head Office

125 Villarboit Crescent
T 905 307 8102
F 905 307 8103

Overall Customer Reviews

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6.6 Stars Rating
659 Customer Reviews
Click Here To Write A Review

Profile

After years of slowly growing our footprint, we can proudly say that we now operate in two countries, six regions and ninety communities. We have built more than 28,000 homes over the past 25+ years. We’re building new homes in Toronto, Ontario; Charlotte, North Carolina; Houston, Austin and San Antonio, Texas; and Atlanta, Georgia. By growing slowly, we have been able to maintain the family-owned-and-operated feel that’s grounded by our core values. As one of North America’s largest private homebuilders, our goal is to continue to grow, innovate and create some of the best communities to live in.

 

Recent Awards

  • H.O.M.E. Awards 2020 – Winner: Best Customer Experience
  • 2019 Home Owner Mark of Excellence Award - Best Customer Experience Winner
  • 2019 Home Owner Mark of Excellence Award - Builder of Choice Winner
  • 2018 Home Owner Mark of Excellence Award - Builder of Choice Winner
  • 2015 (OHBA) Ontario Home Builder of the Year
  • 2013 Green Builder of the Year
  • The President’s Award from the Ontario New Home Warranty Program for Outstanding Service and Achievement,
  • Ontario Community of the Year Award for its Wyndfield and Wyndance communities

Communities













Customer Reviews

Click Here To Write A Review
By: Haiying
April 2021
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Sales experience
By: Todd
April 2021
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Josh and Barbara
By: Artis
April 2021
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Seeing everything come togather.
By: Robert
April 2021
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Great communication.
By: David
April 2021
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Flexibility and attention to customer needs.
By: Jaime
April 2021
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Home Designs
By: Mark
April 2021
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Customer Care from sales person & construction manager.
By: Aubrey
April 2021
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Customer service was better than other builders. Like a family. They take care of you and work with you.
By: Anna
April 2021
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Whenever I call about any concerns they send out a contractor right away to take a look.
By: Lisa
April 2021
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The finishes. Door handle and toilet paper holders. Not basic like other builders
By: Rajeshwar
April 2021
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Communication and customer care. The quality of house
By: Robert
April 2021
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My salesperson Elva Lyles & Corey my builder
By: Sheeraz
April 2021
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Outside design
By: Syed
April 2021
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Strong team
By: Thi
April 2021
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Customer service was very helpful and great with setting up appointment for service
By: Chen
April 2021
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The quality is good
By: Julian
March 2021
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Good communication between us and the builder.
By: Earl
March 2021
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Larry your sales rep was great. Matt your construction manager was also great.
By: Kenneth
March 2021
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Josh's attention to detail. Both Barbara and Josh really worked hard to make sure were happy with our new home. We can't say enough good things about them both.
By: Adnan
March 2021
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Locations
By: Malathy
March 2021
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Customer service
By: Bradley
March 2021
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It was efficient
By: Bettinya
March 2021
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My sales associate Jay Brown has been AMAZING she was always available, knowledgeable and always exceeded expectations.
By: Fernando
March 2021
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There loyalty & very professional
By: Patricia
March 2021
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Prompt response
By: Sheldon
March 2021
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The construction crew on site has gone above and beyond since we moved it. They are 100% some of the best in the business.
By: Rina
March 2021
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So far good. I do not have any bad experience.
By: Beryl
March 2021
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Most if not all questions were answered immediately and if they didn't know the answer they took the time to find out. Not all builders or representatives would do that.
By: Mohammad
March 2021
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every thig is good
By: Jonathan
March 2021
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The decor Centre was good
By: Vimalathasan
March 2021
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Quality and location are nice.
By: Domenico
March 2021
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The look of the place.
By: Natriez
March 2021
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The sales & Design process was awesome. We even enjoyed the ups, downs, roller coaster, and hand-on approach during the construction process.
By: Bhavin
March 2021
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Really listen to all our request.
By: Jeremy
March 2021
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Weekly updates were great!
By: Alisha
March 2021
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Kortney, Joe and Josh Vivian @ Design Center
By: Maria
March 2021
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The people who work/ represent Empire are extremely nice and are very quick to call/ respond to emails
By: Jayeshkumar
March 2021
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Welcoming staff
By: Abdulai
March 2021
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The Empire Communities customer service.
By: Logan
March 2021
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Staff (Kortney Carter) was very knowledgeable and quick to respond with any questions I had
By: Nitheeswaran
March 2021
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Good builder
By: Carol
March 2021
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Service personnel went over and beyond to assist and to make sure that a high level of satisfaction was achieved.
By: H.
March 2021
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great
By: Vincent
March 2021
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Customer Services. We have received the responses on time to all the issues.
By: Harbans
March 2021
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I like it
By: Abdulkadir
March 2021
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Customer service.
By: Landy
March 2021
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the communication throughout the build was good
By: Matthew
March 2021
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Tonya was wonderful to work with and went above and beyond everything we needed.
By: Russell
March 2021
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Vanessa was very knowledgeable & helpful through the whole process.
By: Rodolfo
March 2021
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Working with Corey an David. They went above & beyond. Very satisfied.
By: Rachel
March 2021
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Quick building process.
By: Jasveen
March 2021
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the ease of process.
By: Uday
March 2021
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They stood by what they said.
By: Robert
February 2021
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Quick response
By: Jagjot
February 2021
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Customer service
By: Jian
February 2021
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it was great service. Thanks for your guys great services
By: Timothy
February 2021
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Sales team was very helpful with the lot selection and home design. Customer service was quick to repair a basement window after we moved in.
By: Simon
February 2021
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Customer Service!
By: David
February 2021
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Greg & Cameron were great to work with. Greg did a great job keeping us informed.
By: Jamie
February 2021
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Alejandro was awesome, excellent construction manager.
By: Roman
February 2021
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We liked our services from Empire because they were helpful and call back time was fast.
By: Lydia
February 2021
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Good communication, atienneness, and a great construction manager. Also, the house was always assessible during the construction phase.
By: Darrian
February 2021
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That everything happened in a timely manner.
By: Matthew
February 2021
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Hard to say very fortunate Tom Ford brought us to Empire. This was a great pleasure. Great Service all around.
By: Sara
February 2021
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timely service
By: Isaac
February 2021
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The amazing customer service working with Danny, Francis, and Boris!
By: Sarandeep
February 2021
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Everything on time.
By: Steven
February 2021
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If I had a question they were answered in a timely manner by David and Corey.
By: Alberto
February 2021
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The communication.
By: Natalie
February 2021
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Dealing with the construction team. Chris is amazing. He has great interpersonal skills and is an amazing asset to your team. The entire construction staff was so accomodating and a pleasure to deal with.
By: Cam
February 2021
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Good service
By: Leonora
February 2021
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Prompt reply to my email
By: Girish
February 2021
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Assistance and courteous every step of the way by customer service team especially Gerri, Brittany and Kerri Lee to name a few.
By: Chynna
February 2021
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Mike Harris was amazing!
By: Anthony
February 2021
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The weekly updates recieved from staff.
By: George
February 2021
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Liked Michelle, our sales consultant. Her follow through is incredible- hardest worker that we've seen in a long time.
By: Culen
February 2021
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The friendlyness of Barbara
By: Sylvain
February 2021
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Home quality
By: Stephanos
February 2021
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How easy it was to reach someone on the phone or over email.
By: Adeel
February 2021
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everything is good
By: Naveed
February 2021
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quality of construction and the design
By: Tammeka
February 2021
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I really liked meeting with designer process was one of my favorite process the walk through when home was done
By: Iruo
January 2021
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Timely response to enquiries
By: Justin
January 2021
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Good service
By: Suami
January 2021
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How nice and how everything work out at the end.
By: Antonio
January 2021
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Aaron and Jean provided great service. Helped us move in a timely manner.
By: Kalvinder
January 2021
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The after care during the PDI and acceptance of the home
By: Sunil
January 2021
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I liked having a customer service office that was available to handle all my concerns and allowed for the services to be conducted on a timely manner
By: Franklin
January 2021
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Timely response from sales representative
By: Mary
January 2021
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Everything! Diane was so great, keeping me informed. Mike did an amazing job. Robert from AlphaWolfe was awesome, and Floor King (Laura) too!
By: Maribel
January 2021
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The communication on the status of my home while it was being built
By: John
January 2021
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very knowledgeable quick responses! Easy, stress free. Alejandro was the BEST.
By: Yurina
January 2021
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How i kept being updated on the process of my house
By: Parul
January 2021
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Quality work and house prices.
By: Aneela
January 2021
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Best builder
By: Sandip
January 2021
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The response time is very quick
By: Michael
January 2021
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How quick it was.
By: Theslyn
January 2021
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Small home but roomy
By: Mustafa
January 2021
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The build quality and the location
By: Maissom
January 2021
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Good correspondence.
By: Annmarie
January 2021
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The attentiveness of the technicians and responsiveness of staff.
By: Osama
January 2021
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Good communication and follow up
By: Rabindranath
January 2021
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Everyone listened and did not have a "let me see what I can do for you" attitude.
By: Pretty
January 2021
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Very fast and efficient
By: William
January 2021
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Assistance from builder and Micheal in house inspection corrections / repairs.
By: Henry
January 2021
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Christian is awesome! He is alway putting the customer in the high priority. Excellent job, Christian!
By: Jeffrey
January 2021
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they were very professional & always made thing happen
By: Alphonso
January 2021
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Our Sales Rep and Building manager were both friendly and took the time to listen to us.
By: German
January 2021
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Friendly service and they were able to answer all my questions. They would call me (sales rep & builder) on a weekly basis with updates which I really appreciated.
By: Rajeev
January 2021
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Customer friendly especially your site supervisor Samantha
By: Isidor
December 2020
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Very nice representative and he was very explanatory with all the questions we asked.
By: Taylor
December 2020
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Direct & quick communication with Kourtney construction time on the home was very quick.
By: Ashley
December 2020
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the orientation was nice to have
By: Judith
December 2020
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Regular communication & updates.
By: Jeff
December 2020
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Everything was easy & went as smoothly as possible even w/ the Covid setbacks
By: Bejamin
December 2020
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our sales rep, Dave, was very easy to work with
By: Federico
December 2020
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Outstanding communication with staff -- answered every questions concerns on therroness of the home Ms. Xochitl was absolutely great to work with.
By: Ron
December 2020
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Tracy and Xochilevere such professionals & met our every need timely and specifically!
By: Saulo
December 2020
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The attention to detail and customer service.
By: Christopher
December 2020
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Knowledgeable sales associate with quick response time: helpful, communicative and transparent project manager
By: Mustafa
December 2020
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Kind people
By: Jayantkumar
December 2020
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Awesome finishing
By: Alvin
December 2020
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Responds right away
By: Rudy
December 2020
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Customer service is great
By: Satkuneswaran
December 2020
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They are making surrounding area clean and more attractive
By: Raheema
December 2020
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Response time
By: Rosmary
December 2020
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Aaron was extremely helpful throughout the whole process.
By: Miguel
December 2020
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Aaron Nelson the sales rep was amazing! He went above and beyond to ensure our home would be ready and that quality of work was superior.
By: George
December 2020
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Kortney & Josh's communication was outstanding.
By: Hector
December 2020
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The presentation of the community itself and the stuff the communities provide.
By: Lenita
December 2020
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Everyone that helped along the way has been great to work and communicate with.
By: Mariam
December 2020
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My house its beautiful
By: Jignasaben
December 2020
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Whenever you ask anything they provide the information.
By: Davielle
December 2020
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Everything is good.
By: Ileshkumar
December 2020
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Great service and quality of the house.
By: Joelle
December 2020
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Openness, quality, and on-time delievery.
By: Paramjeet
December 2020
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Good communication response
By: Jane
December 2020
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They respond quickly when you reach out.
By: Chad
December 2020
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Taking possession.
By: Michael
December 2020
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My whole home. I wish I could buy another one.
By: Rose
December 2020
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Approachability
By: Robert
December 2020
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People were nice.
By: Paulette
December 2020
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The quality of service was very professional & courteous. Excellent customer service skills.
By: Taylor
December 2020
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Ease of communication with Mike (sales).
By: Starla
December 2020
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Communication was strong. Ashley and Corey was very knowledgeable and open.
By: Neelam
December 2020
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Timely Communication
Getting work done in a timely manner
By: Saleem
December 2020
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The service provided was top-notch by Gerri and Brittany, timely communication, and genuine care and concern for any issues raised.
By: Pawan
December 2020
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Timely response
By: Charan
November 2020
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Very cooperative and quick . The workers who visited our house time to time were very hardworking. They did their job very well.
By: Parmjit
November 2020
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Quick response. Quick arrangements to fix issues and feedback to keep my in loop of updates.
By: Sudarshan
November 2020
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100% happy
By: Azad
November 2020
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legal team, gave me the good option for extend the closing date.
By: Jayson
November 2020
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Very attentive salesmen
By: Melissa
November 2020
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Floor Plan - Michelle Landolph was an awesome sales consultant & she always positive & reassuring regarding the construction manager Eric Countryman.
By: Briana
November 2020
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Corey Bickford is amazing. He was incredibly helpful and knowledgeable. He is an asses and should be praised.
By: Ronald
November 2020
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100
By: Amanda
November 2020
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Professionalism
By: Kimberly
November 2020
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Everything went relatively smooth and timely.
By: Jose
November 2020
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Quick to respond and very helpful for a first time home buyer team.
By: Desmond
November 2020
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The Construction Mgr.
By: Kelly
November 2020
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The construction manager was helpful in trying to fix things addressed. House was built on time.
By: Hannah
November 2020
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Communication was top knotch and any questions I had Larry always answered right away.
By: Kshemendra
November 2020
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Mostly responsive and kept to the timeline.
By: Linda
November 2020
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personable experience
By: Nadejda
November 2020
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speed of execution and quality of work
By: Mabel
November 2020
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Everyone was very pleasant and knowledgeable.
By: Saeeda
November 2020
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Communication with builder management was very clear and office staff was very helpful in explaining things that I wasn't clear about.
By: Carlos
November 2020
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Willingness to answer question
By: Brett
November 2020
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Empire service was excellent. Great customer service. Closing process was so simple.
By: Jullet
November 2020
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Very courteous and helpful.
By: Anestis
November 2020
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Smooth
By: Peter
November 2020
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On-site guys are great
By: Jing
November 2020
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Solve problem immediately after moving
By: Nauman
October 2020
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Prompt service
By: Brandon
October 2020
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everyone was friendly and polite, when we had issues, they would take careof it right away
By: Steven
October 2020
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Friendly, helpful salesman (always willing to assist with letting us in house for different needs)
By: Anna
October 2020
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The kindness and understanding from everyone, since I am a first time homebuyer and they were very patient.
By: Mark
October 2020
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Kourtney was great!
By: Parkash
October 2020
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The staff was very helpful
By: Jon
October 2020
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Greg and Cameron were great!
By: Zaldy
October 2020
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Jennifer Costelo is great in explaining to me the pros and cons that why I purchased and choose the model she recommended in 10 minutes time.
The project update is also great, it makes drive down to site several times to check on the progress.
By: Rodrigo
October 2020
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Sales associate & builder were great. Timely and answered all questions.
By: Beau
October 2020
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Sales Rep was very helpful, Kortney was a big reason we bought this house. She should get a bonus.
By: Joseph
October 2020
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All went well.
By: Jeffery
October 2020
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Gene and Haley were responsive and understanding from start to finish of building couldn't ask for a better team. Gen is attention to details was especially appreciated!
By: Jonathan
October 2020
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Ashley and Cory were AMAZING!
By: Travis
October 2020
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Jay and Eric made the whole thing worth while!
By: Cantrell
October 2020
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Expectations / responsibilities were clear throughout the process
By: Carlos
October 2020
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The timeframe & communication with Empire were great.
By: Alexia
October 2020
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The Home orientation. The project manager was very through with it.
By: Jill
October 2020
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Mike was very helpful - He always answered my text. Took time to explain things that my loan officer did not. Rafael - Also the walk through expectation process was very knowledgeable. He explained thins very well.
By: Cory
October 2020
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Prompt response
By: Richard
October 2020
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Great Cust Service. Ashley & Corey are awesome :)
By: Mitchell
October 2020
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As mentioned above, Mike was very welcoming and helpful not only at the beginning but throughout the whole building process. Eric was very knowledgeable and helpful specially during meetings and near closing.
By: Kurt
October 2020
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Aaron was extremely helpful and friendly. He answered all our questions.
By: Rajesh
October 2020
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I liked the design of building, finishes and good quality build.
By: Victor
October 2020
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Timely responses to any of our questions and request. Although the bank took long to transfer the mortgage funds for the closing, we were still receive the keys late in the day and did not have to wait till the following day, which was great!!! The PDI inspector was very knowledgeable and did a fantastic job walking us through everything!!
By: Qinjie
October 2020
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Timely reply as expected.
By: Nazzareno
October 2020
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Quality work
By: Saleem
October 2020
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They respond faster then other builder to finish post occupancy issues of home
By: Rifaat
October 2020
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overall positive experience
By: Yvette
October 2020
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Picking our decorating idea's, the free lunch, and watching the home progress when driving by.
By: Hektor
October 2020
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It was fully finished and not many issues.
By: Rakesh
October 2020
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Great customer service
By: Safa
September 2020
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The customer service and constantly getting updates. Never left in the dark.
By: Saleh
September 2020
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Customer service was good
By: Iftkhar
September 2020
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Various staff member and Empire is a good builder.
By: Avani
September 2020
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Sales office and construction manager Tracey was good as well. She is very detail oriented and responsive
By: Brian
September 2020
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They were all very nice and made you fell like part of the family
By: Derrick
September 2020
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She kept us updated on everything that was going on
By: Maynor
September 2020
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We felt very welcomed by Dave. Genuinely gave us all the options to construction
By: Ammar
September 2020
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Dave Joiner was extremely pleasant to deal with and was very accommodating. Construction quality was good
By: Peggy
September 2020
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Friendly, attentive, helpful and Greg
By: Conchiteen
September 2020
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Friendly service
By: Ryan
September 2020
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How amazing their construction team was to us! Every step of the way!!!
By: Sue
September 2020
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Fast delivery, very professional service.
By: Emile
September 2020
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How quick and simple things were
By: Marlowe
September 2020
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Service was wonderful. Amy and Kevin provided great service and kept me informed throughout the process
By: Deborah
September 2020
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Follow through - laid out step by step process and communicated changes to meet deadlines.
By: Heather
September 2020
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Everyone was very nice and willing to answer all my questions.
By: Anh
September 2020
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Very good
By: Kristin
September 2020
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I appreciate the time & care both Michelle and Zach put into my home. They are the best!
By: Ronnie
September 2020
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Xochiti and Tracey were great to work with
By: Ryan
September 2020
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Greg and Cameron did an awesome job! They both did a great job at explaining everything and making themselves available to us. We are very impressed with both of them
By: Jose
September 2020
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Incentives, friendly, hardworking, communication.
By: Harpal
September 2020
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All issues solve in proper and specified time . Great work
By: Sau
September 2020
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Professional customer service team and site team.
By: Fanta
September 2020
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The customer service .
By: Vinay
September 2020
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Their ability to respond quickly to our questions and their ability to help out in critical situations
By: Taghi
August 2020
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Good communication and follow through
By: Inderjit
August 2020
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So far all people in all departments give Excellent services
By: Janice
August 2020
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Ben the service supervisor is excellent!
By: Franco
August 2020
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Transparent communication. Friendly
By: Mohammad
August 2020
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The service provided is satisfactory.
By: Anna
August 2020
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Very nice and knowledgeable. Ready to help with any issues that came up.
By: Nicole
August 2020
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Quick responses to questions from knowledgeable staff. Assistance with selecting the finishes for kitchen cabinets and other items. Communication received from the builder.
By: Bogar
August 2020
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Attentive
By: Nicole
August 2020
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The house was build ont ime
By: Isidoro
August 2020
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Friendliness
By: Paul
August 2020
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The builders and staff
By: Robert
August 2020
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Went above expectations to meet my needs
By: Charlie
August 2020
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Mark & Barbara go way above & beyond the norm to help home buyers through every step of this process! They both kept us informed & paid attention to so many details we may have missed. They were a God-send go us!
By: Matthew
August 2020
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great quality
By: David
August 2020
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Ellie, Ellie, Ellie, and Ellie LOL!
By: Jason
August 2020
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Everyone was very friendly and accommodating
By: Julie
August 2020
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Friendliness of staff
By: Nichole
August 2020
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Our sales rep was kind and thorough, and always quick to respond to any questions. (Bob Ellenbogen) Our construction foreman treated our home as if it was his and paid close attention to detail. (Alejandro Gutierrez).
By: Kristi
August 2020
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on time, kind, helpful
By: Jason
August 2020
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Not many surprises/mistakes. Very straightforward.
By: Stephen
August 2020
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How the feedback given was taken seriously and finished quickly.
By: Richard
August 2020
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Eric Countryman was great help and had excellent communication skills , he explained all the process throughout , great asset to any company
By: Andrei
August 2020
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Prompt and professional
By: Muhammad
August 2020
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Design and good fineshing
By: Chantal
August 2020
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Good communication
By: Yuet
July 2020
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Responsive and courteous and flexible to meet client needs
By: Yesenia
July 2020
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Eric Countryman was very knowledgeable and professional Jay answered all question in a timely manner.
By: Jordan
July 2020
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Very open & friendly. Always available for question/concerns
By: Adam
July 2020
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The sales associate was great on getting us updates on the build. The building manager did a great job on working around obstacles
By: Samuel
July 2020
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Jay & Josh were a great team. they made this experience fun and enjoyable. They communicated very well & went above and beyond to make sure we were satisfied.
By: Michael
July 2020
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attention to detail
By: Tammy
July 2020
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Communication with sales rep Haley - she was very helpful with any questions/concerns I had and was very prompt to respond
By: Daniella
July 2020
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friendly
By: Naidan
July 2020
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I feel very comfortable to purchase a home from Empire my confidence price-wise they are good price reasonable good investment growth
By: Edmond
July 2020
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organized, communication
By: Neeraj
July 2020
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Prompt responses and channels used to communicate ; having an App is great insight
By: Rebecca
July 2020
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Friendly staff, always available & helpful.
By: Jeffrey
July 2020
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good communication
By: Sharon
July 2020
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Quality, customer service, responsive to all my concerns and/or questions. Working with me on pandemic setbacks.
By: Michael
July 2020
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People are personable
By: Luis
July 2020
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Communication
By: Walter
July 2020
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Frances Young Empire Reps.
By: Melinda
July 2020
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Amy Wills and Kevin Hargrove were exemplary. Always quick responses & service provider recommendations were great. Kevin went above & beyond fixed things before I asked, got me landscape & irrigation info and orientation was thorough & helpful.
By: Kristopher
July 2020
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Very responsive sales & other reps. Courteous professional service.
By: Joshua
July 2020
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Andy is awesome to work with
By: Paul
July 2020
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The builder was very accomodating and we were happy to find the house int he area we desired.
By: Roland
July 2020
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anytime excessable
By: Matthew
July 2020
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friendly service from Edwina
By: Jon
July 2020
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Kevin Hargrove & Amy Wills are awesome to work with!
By: Angela
July 2020
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Bob was able to assist me with any concerns I had.
By: James
July 2020
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Personal service and response. The ability to select interior design features.
By: James
July 2020
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They were pretty quick on building the home.
By: Yingjie
July 2020
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customer service manager is a nice gentleman. one he came to fix the water pipe leak, he explained my questions nicely
By: Elias
July 2020
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good service .
By: Cynia
July 2020
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The people that managed / work in the Empire Communitues example: Securiry staff, Customer Service Care Staff, builders, etc. are really nice people who are friendly , courteous , etc.
By: George
June 2020
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The customer service, customer service, customer service.

Also, the kitchen and kitchen cabinet was fantistically done.

I like the stair-case (just not with the carpeting)

The overall layout of the house

The design of the community will be awsome for family and children

I like the fact that mail boxes are covinient
By: Mary
June 2020
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Customer service and quality of final product. Please refer to my previous response.
By: Hong
June 2020
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Quick response and Problems were solved in a time manner.
By: Tuan
June 2020
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very easy going - overall design
By: Richard
June 2020
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The lady that took care of us was very attentive.
By: Angela
June 2020
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Kept me up to date with progress of home, good quality.
By: Rachel
June 2020
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Jay (sales rep) and Eric were very welcoming, reassuring and kept me updated on every step.
By: David
June 2020
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My sales rep & builder were excellent
By: Sandra
June 2020
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Professional behaviour & honesty.
By: Stuart
June 2020
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Interaction with Michelle Randolf and Bach Brier.
By: Marion
June 2020
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Very pleasant, professional and attentive to the needs of the buyer
By: Rena
June 2020
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Representative & builders were knowledgeable about the company & products. Materials used appear to be of good quality.
By: Thomas
June 2020
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Time frame from contract to close was on target.
By: Benjamin
June 2020
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Working with Alejandro was Amazing! Jake answered all our questions and did a great job providing the vision of the development and listening to our needs, recommending the house plan that fit us. Bob also did ok. :)
By: Manuel
June 2020
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Friendly staff, thanks Jola
By: Ghanshyambhai
June 2020
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timely response and answers to all my questions
By: Sergey
June 2020
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Fast communication, knowledgeable responses
By: Nabil
June 2020
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Final product (the home) is amazing.
By: Neeraj
June 2020
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Quality Materials used and service ; excellent design both exterior and interior
By: Haschem
June 2020
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Good service
By: Teddy
June 2020
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they are very good
By: Kamran
June 2020
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Communication.
Promptness.
Care within my home.
Attention to detail.
I felt, in each case that I was well taken care of.
By: Mariana
June 2020
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Great Decor experience (Maria I believe) and PDI experience (Lawrence).
Having electrical charging station rough-in available on my parking spot, a request that I sent over 2 years before the move in.

By: Cynthia
June 2020
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They always answered our concerns promptly
By: Naidan
June 2020
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Service is pretty good too, i have no issue with it.
By: Lawrence
May 2020
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PDI guy spotted more items than we did.
By: Naileshkumar
May 2020
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good work
By: Ghulam
May 2020
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Office was quick to respond.
Charrisse, Chiron and Sammar were outstanding. The 3 strong pillars.
By: Jerrid
May 2020
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they exceeded our expectations on things that needed to get done
By: Brian
May 2020
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the representative for Empire was really nice to work with - manage builder and sales person very helpful
By: Jose
May 2020
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Great!!
By: Denis
May 2020
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Transparency and proactivity to solve issues.
By: Amy
May 2020
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All went smoothly and we were in communication throughout the process. Mark Holly exceeded our expectations. Was professional & courteous!
By: Ryan
May 2020
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Always available.
By: Eric
May 2020
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The polite and professional staff especially Brittany she has been great to deal with and very helpful, please make sure to pass our appreciation along to her.
By: Sudip
May 2020
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The layout plan and Service
By: James
May 2020
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Prompt customer service about issues or questions.
By: Sayed
May 2020
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Very good service's I love Empire
By: Muhammad
May 2020
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I think they are very professional
By: Luis
May 2020
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quality of work that they deliver their follow up was responsive during the timeframe on top of things The Care.
By: Raafat
May 2020
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It was done on time
By: Junaid
May 2020
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No issues, its great.
By: Tahir
May 2020
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Beautiful building
By: David
May 2020
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master bath: large shower and linen closet, but we bought a spec
By: Jeffrey
May 2020
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Prompt service.
By: Donald
May 2020
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We appreciated the interaction with staff, Amy and Cameron, the most.
By: Matthew
May 2020
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Seeing the finished house Rob was Great to work with. Alejandro really knows his craft and makes me feel comfortable knowing my home is built to high standards.
By: Douglas
May 2020
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That he was friendly and easy to get a hold of.
By: Robert
May 2020
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Salesman went above and beyond to assist with sale.
By: Richard
April 2020
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Constr. Mgr was very knowledgeable organized and easy to talk to!!
By: Dustin
April 2020
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Friendly environment
By: James
April 2020
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Easy to work with, solid quality home
By: Bradley
April 2020
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Knowledge, professionalism, pride in product.
By: Shaheer
April 2020
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Quick and simple with good communication.
By: Vishalkumar
April 2020
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Customer service with precise and quick reply and great solutions. Specially thanks to pina,keri,karen and vanessa .
By: Sheik
April 2020
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Accountability
By: Emmanuel
April 2020
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Prompt responses to requests/enquiries
By: Olawale
April 2020
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Effective communication through the process
By: Naheed
April 2020
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They are very cooperative .helpful .and responsible .
By: Koteswara
April 2020
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Customer service from Head office and construction site.
By: Ranjithraj
April 2020
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overall unit and the building I like it
By: Nader
April 2020
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The customer service is pretty good property management team very responsible keeping in touch re: building the team that looks after the pool in general customer service pretty good and the handling of the Covid.
By: Ania
April 2020
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Easy communication.
By: Irwin
April 2020
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Felt like we became part of a family rather than just a 'number'.
By: Dorothy
April 2020
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Good product
By: Trey
April 2020
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Quick
By: Dolores
April 2020
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They are courteous/polite and stands by their word
By: Dwight
April 2020
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Good builders
By: Justin
April 2020
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our relationship with Amy & Cameron
By: Ryan
April 2020
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Alejanjro, Bob, Jessica, and Tom were very helpful and responsive to inquiries. We never felt out of the loop.
By: Shiv
April 2020
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Overall everything
By: Adebola
April 2020
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The communication was good. I got a quick response to my queries.
By: Aejaz
April 2020
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very prompt
By: Syed
April 2020
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Well run company. Good and competent staff.
By: Mitchell
April 2020
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Customer Service
By: Sabrina
March 2020
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they were responsive to us
By: Bruce
March 2020
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How professionally and kindly we were treated by all the employees, and how much personal attention they always gave us.
By: John
March 2020
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Friendly
By: Jaskaur
March 2020
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Good service
By: Aslam
March 2020
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Good Customer service
By: Sachinkumar
March 2020
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I really like Brittney as she is the only person I have meet from the empire community(I bought the home on assignment). Brittney went above and beyond her duty and helped me when I needed it.
By: Christopher
March 2020
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How smooth Meetings with the construction Manager Rafael. He was very helpful and gave us peace of mind after our home inspection report was sent.
By: Christopher
March 2020
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Empire communities was fast and professional.
By: Trace
March 2020
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Gene the Construction Manager was great.
By: Edmundo
March 2020
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Close contact received the unit they explained everything to us patiently good customer service.
By: David
March 2020
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The professionalism and heart
By: Noemi
March 2020
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Friendly and willingness to Accommodate our needs.
By: Matthew
March 2020
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Cameron did a great job getting all of the corrections made in a very speedy but still accurate fashion.
By: Andrew
March 2020
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Great customer service with the builder! Very easy to work with.
By: Joe
March 2020
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Honesty, Timely answers, Willing to meet my neads.
By: Garret
March 2020
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The front office - Amy Wills & Sophie
By: Sarandeep
March 2020
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Empire community is good service they give me all information about my home
By: Kalvinder
March 2020
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The condo construction is state of the art.
By: Alan
February 2020
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Prompt and efficient
By: Maria
February 2020
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Trades are respectful toward homeowner.
By: Mohammad
February 2020
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Good communication.
By: Justin
February 2020
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Promptness of responses and actions taken when necessary.
By: Anghelesu
February 2020
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Even though it was a long time to wait, the end result was worth it!
By: Manoj
February 2020
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Very professional and helpful
By: Harischandra
February 2020
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My questions were answered in a timely manner
By: Marco
February 2020
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They were quick to answer my questions.
By: Fernando
February 2020
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Larry Schuler & Matt Schutla were great, answered my questions, easy to talk to.
By: Todd
February 2020
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The employees were very flexible, especially our sales rep.
By: Victoria
February 2020
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Responsiveness, friendly, easy to work with
By: Tanner
February 2020
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Open communication with the Empire Communities team
By: Cicero
February 2020
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Dave was super helpful, always willing to go above and beyond.
By: Akram
February 2020
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Organization and accuracy in everything
By: Heather
February 2020
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Location and views.
By: Muhammed
February 2020
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Timely responses either email OR telephonic conversation.
By: Adam
February 2020
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Friendly service. Prompt
By: Shafqat
February 2020
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It was a great experience to be with them
By: Qinjie
February 2020
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Quick response
By: Jean-Marie
February 2020
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They are interested in keeping me as customer.
By: Neeru
February 2020
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Everything is good.
By: Thair
February 2020
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Good developer project, modern , good building experience.
By: Mercy
February 2020
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Their concept, the structural designs was very appealing.
By: Paul
January 2020
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Thorough walk-through with Project Manager
By: Jesus
January 2020
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Watching the house get built and working with Erik J.
By: Isidor
January 2020
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Great communication with the team and they were always very kind.
By: Angela
January 2020
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That they got the job done. Also appreciated the walk-through help and extra attention to detail.
By: Jagpreet
January 2020
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Services are very good
By: Kristal
January 2020
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My builder Eric went above and beyond to explain and help me with the process. Eric was great!! (I feel that my builder appreciates me as a customer Eric just Eric)
By: Saima
January 2020
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We like the décor center the selection.
By: Sukhvir
January 2020
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Everything was good.
By: Martin
January 2020
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Openness of communication and personal approach by site staff.
Rafael the construction manager was exemplary during the build and afterwards with some electrical issues.
By: Jonathan
January 2020
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Overall, the service is efficient and done in a timely manner.
By: Taghi
January 2020
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Good communication
By: Giovanni
January 2020
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Sorry, can't answer that right at this moment, as you know unresolved issue, but besides that good so far, hopefully even better once it will be all done.
By: Ahmed
January 2020
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Very nice and very professional
By: Harjit
January 2020
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Everything and they greeted us very nice too
By: Tammeka
January 2020
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The decor process was very good and the person that went through the home and tarion was well done
By: Aastha
January 2020
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The post delivery staff was very helpful. if we had any problems / questions about the home - we would just walk in to the construction trailer and the staff was more than happy to help us. I have not seen that level of service anywhere.
By: Nicola
January 2020
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Everything was put together from your professional team!
By: Kerry
January 2020
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they are always sending us updates, real estate in general and the schedule, and what's happening in the community
By: Ghulam
January 2020
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Nice people working in the building. Office is helpful. Customer service in the builder is good.
By: Metin
January 2020
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I don't find them too pushy. It was our decision. They pointed out everything to us and it was up to us.
By: Parul
January 2020
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The overall work is good. WE have no complaints.
By: Rabindranath
January 2020
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Their delivery was on time.
By: Osama
January 2020
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Good response, good follow up, good listening to me
By: Michael
January 2020
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On time and the property was in good condition. Quick response.
By: Matthew
January 2020
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Lots of people to contact for different inquiries. All met with a timely response.
By: Leonita
January 2020
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Available to work things out as mentioned in the second inspections of the house.
By: Whitney
January 2020
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We really appreciated that our builder Mark and his assistant Kyle were very helpful during the build process.
By: Richard
January 2020
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Rafael blew us away! He went above and beyond for us throughout the entire process and we feel so blessed to have had him as our builder. He deserves a promotion and a raise. Thank you for the incredible service and building experience Rafael!
By: Stuart
January 2020
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Responsive
By: Paramveer
January 2020
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Customer satisfaction
By: Niviya
January 2020
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Excellent customer service, and the speed the empire built homes.
By: Robert
January 2020
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Prompt replies and actions
By: Sandip
December 2019
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All staff members on site. They always helping mode when you ask some help. I know sometime program coordinator having hard time to manage all contractors
By: Mark
December 2019
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Site staff were great to work with. Very helpful when I need information or work done.
By: Debal
December 2019
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All the deficits that we are identifying after the move in are being taken care of in a timely manner. Builder's representatives are pro-active.
By: Michael
December 2019
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the design of the home
By: Neelam
December 2019
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The timely response most to the time and team members were helpful where they know the issues.
By: Nino
December 2019
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There are many levels that help you through the process which makes it pleasant
By: Najeeb
December 2019
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Well done
By: Otto
December 2019
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prompt service
By: Edmond
December 2019
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Pdi, and customer service was timely and seemless
By: Neeraj
December 2019
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Customer Service and availability of staff - always someone who responded to our phone calls and not just leaving messages . A live operator attending
By: Neeraj
December 2019
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Hospitable and if don't know the answers , shall respond within a reasonable time .
By: Patricia
December 2019
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All people we have dealt with have been delightful.
By: Dothlyn
December 2019
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All the employees I had personally encountered very friendly and helpful.
By: Zeyad
December 2019
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Excellent communication
By: Naveen
December 2019
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The overall process was great
By: Lawrence
December 2019
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Sq ft added due to change.
By: Jyoti
November 2019
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Great Experience!
By: Steven
November 2019
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the quick response when needed after we purchased - love my pantry it is so functional
By: Katherine
November 2019
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Willing to meet concern and correct problems
By: Eniola
November 2019
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the customer service
By: Urvashiben
November 2019
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Everything was good and always update time to time.
By: Harry
November 2019
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The project coordinator Devin on site has been so helpful and responsive to post closing issues. He's the most pleasant surprise
By: Ban
November 2019
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very easy and simple and smooth, lots of nice options to look at
By: Saima
November 2019
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very good
By: Ratan
November 2019
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Professionalisms
By: Samia
November 2019
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I really like that the staff of Empire Communities was able to answer all our concerns about buying our new house. They made sure we were able to complete our closing and move in comfortably.
By: Sohail
November 2019
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Very responsive to my concerns.
By: Azza
November 2019
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They are prompt and they are using good material.
By: Bryan
October 2019
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The flexibility and communication.
By: Eduardo
October 2019
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They worked fast.
By: Kevin
October 2019
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The property manager. Chris was good to work with.
By: Yvette
October 2019
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Deco centre !! so much fun and a great lunch too.
By: David
October 2019
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My questions were answered and they were able to accommodate all my needs
By: Bikramjeet
October 2019
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Excellent Customer service
By: Ha
October 2019
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It’s the follow up and customer service. They care their product and service to the customer!
By: Cameron
October 2019
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despite some hiccups, the process was easy
By: Rashida
October 2019
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Friendly staff
Timely communication
By: Edward
October 2019
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Customer service
By: Uri
October 2019
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I had a great experience.

Note: Homeowner asked to mark everything 10 and that he had a great experience.
By: Christopher
October 2019
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Quick and easy to talk to
By: Michelle
October 2019
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They update us keeping us in the loop building wise, or installing grass we would receive emails to let us know
By: Sau
October 2019
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quick feedback, onsite building follow-up, customer service
By: Mohamed
October 2019
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They were thorough I loved everything about them. They are the best.
By: Joshua
October 2019
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Home was already built and process was easy.
By: Surinder
September 2019
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EVERY THING WAS TAKEN CARE IN TIMELY MANNER WITH GOOD CUSTOMER SERVICE RESPONSE
By: Imran
September 2019
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After sale service is promising and quite satisfactory.
By: Muhammad
September 2019
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Caring and courteous staff.
By: Jonathan
September 2019
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Prompt responses from Gerri. And quick turnaround time for techs to arrive and address the issues.
By: Daniela
September 2019
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Timelines, expertise were all excellent on all staff that came through the door
By: Ludmila
September 2019
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Service had been done strongly by appointments, timely and with good quality
By: Nitin
September 2019
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Excelllent
By: Daniel
September 2019
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They were always available to answer our questions, keep us informed and help us with every step of the process.
By: Nicholas
September 2019
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We had so many request/concerns/questions & Empire was more than accommodating. Also the beautiful constructions
By: Raj
September 2019
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Honest and caring!
By: Aneta
September 2019
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I liked the customer service of updates and care taken to anything I needed for the home.
By: Reema
September 2019
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The ease of dealing with them and the punctuality
By: Mehtab
September 2019
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service staff is always friendly and on time.
By: Dele
August 2019
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I had good communication with the customer service. They respond well and that gives me comfort.
By: Bhumikaben
August 2019
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Consistent communication. It wasn't like we were left in the dark.
By: Amardeep
August 2019
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Emails n open communication
Great follow up
Work is done
By: Gloria
August 2019
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friendly staff during walkthroughs and PDI
By: Harjaspal
August 2019
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Timely response to the issue to resolve it
By: Velina
August 2019
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The relationship with the salesman and the construction manager.
By: Lanita
August 2019
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The people in the office were available and courteous.
By: Khatoon
August 2019
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The properties Niagara Falls and the quality of construction.
By: Lynn
August 2019
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Friendly and courteous
By: Paramjit
August 2019
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good experience, the building was good, everything was good, no bad thing
By: Roger
July 2019
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House was finished quickly; most of our issues were resolved satisfactorily; our new salesman, Jeff Isola, was awesome!
By: James
July 2019
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The end product. I was impressed by the lack of major defects before move-in. The minor touch-ups were fixed promptly.
By: Mohan
July 2019
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Best customer service
By: Vanessa
July 2019
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they are always there when I needed their help
By: Isabel
July 2019
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They were very helpful and helping me pick out my dacor
By: Domenic
July 2019
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Friendly and would try to resolve any issue immediately
By: Irene
July 2019
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Very helpful always attentive
By: Felipe
June 2019
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Both Mike Harris & Rafael Casas were very professional & kept us updated along the way & also gave us a wonderful HOME!
By: Haley
June 2019
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Worked quickly to get me moved in
By: Daniel
June 2019
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Timely Responses
By: Richard
June 2019
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Friendliness
By: Jason
June 2019
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The final product
By: Michelle
June 2019
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the professional & responsible team members
By: Joanne
June 2019
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If I ever needed to contact anyone they were always available and ready to help.
By: Sukhjinderjit
June 2019
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Construction
By: Rubina
June 2019
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Very friendly and professional staff on site
By: Thushevan
June 2019
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Very nice home
By: Adnan
June 2019
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The price is good and the new gadgets.
By: Jonathan
June 2019
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generally overall service nothing lacking in them very good
By: Naidan
June 2019
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They are fast. They communicate very good. The send emails. If you ask, they answer the phone.
By: Lloyd
June 2019
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PDI items were taken care. Delayed compensation was deducted, finishing was more than expected. Wood trim, kithen, bath amterials amd fixtures were dome nicely. Builders constuction office was at the location and they provided extraordinary timely convenient service to us.

The Home Owner Mark of Excellence (H.O.M.E.) is an independent certification program created by CustomerInsightTM and based solely on the voice of the customer. All scores and ratings are from real home owners, just like you. Winners are calculated solely from home owner feedback surveys. No industry judges or panels, just customer feedback. Learn more

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