Corporate Head Office

125 Villarboit Crescent
T 905 307 8102
F 905 307 8103

Overall Customer Reviews

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7.1 Stars Rating
11435 Customer Reviews
Click Here To Write A Review

Profile

Toronto Profile: After years of slowly growing our footprint, we can proudly say that we now operate in two countries, six regions and ninety communities. We have built more than 28,000 homes over the past 25+ years. We’re building new homes in Toronto, Ontario; Charlotte, North Carolina; Houston, Austin and San Antonio, Texas; and Atlanta, Georgia. By growing slowly, we have been able to maintain the family-owned-and-operated feel that’s grounded by our core values. As one of North America’s largest private homebuilders, our goal is to continue to grow, innovate and create some of the best communities to live in.

 

Recent Awards

  • H.O.M.E. Awards 2021 – Winner: Best Customer Experience
  • H.O.M.E. Awards 2020 – Winner: Best Customer Experience
  • 2019 Home Owner Mark of Excellence Award - Best Customer Experience Winner
  • 2019 Home Owner Mark of Excellence Award - Builder of Choice Winner
  • 2018 Home Owner Mark of Excellence Award - Builder of Choice Winner
  • 2015 (OHBA) Ontario Home Builder of the Year
  • 2013 Green Builder of the Year
  • The President’s Award from the Ontario New Home Warranty Program for Outstanding Service and Achievement,
  • Ontario Community of the Year Award for its Wyndfield and Wyndance communities

Communities













Customer Reviews

Click Here To Write A Review
By: Shangeerani
Feb 2023
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Convenient to connect to the builder and talk
By: Merwais
Feb 2023
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No comment
By: Confidential
Feb 2023
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Overall it was ok the service team is fast and efficient and respond quickly and try to finish things in a timely manner. Alex and Kerri really good and on point. Alex calls me even if I don't respond to my emails.
By: Rushi Navinchan
Feb 2023
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Efficiency. They explained how things worked.
By: Confidential
Feb 2023
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Good
By: Confidential
Feb 2023
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I am very happy about my house because builder has completed it nicely and it is worth for the value.
By: Syed Muzammil
Feb 2023
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They delivered on time
By: Confidential
Jan 2023
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It was pretty seamless and meeting times were flexible
By: Confidential
Jan 2023
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happy
By: Saba T A
Jan 2023
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interiors at condo and common aminities. High ceilings, lots of light fixtures. Overall very nice building design and decoration
By: Marie Giovanna
Jan 2023
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Vanessa Iazzio was one of the best parts ofnthis process. I can't give her enough praise. She listened and was super patient with me and my many calls/questions. I appreciate the all ofnthe information Empire has provided. Not all Condominiumnprogects are like that.
By: Andre R
Jan 2023
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Courtesy and respect.
By: Lilian
Jan 2023
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The whole process is smooth and the finish is good.
By: Jatinderpal
Jan 2023
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I got what I expected. They were on time with occupancy date.
By: Saurabh
Jan 2023
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Timely updates on the construction of the house overall positive experience layout is nice. We are waiting on a few things. Mirrors not in my bathroom still waiting.
By: Afeefa Saqib
Jan 2023
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Location
By: Ronald
Jan 2023
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Kept me update re the build process
By: Confidential
Jan 2023
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SERVICE
By: Shakeel Gul
Jan 2023
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I was Well-informed via email communication throughout the process.
By: Paul Botelho
Jan 2023
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Was meeting and speaking to all the knowledgeable and experienced people thanks again.
By: Jeremy J.
Jan 2023
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Pina and the staff made the experience very positive
By: Davinder Singh
Jan 2023
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Empire team is always willing to ready to solve the problem
By: Confidential
Jan 2023
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Structure of the house
By: Confidential
Jan 2023
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Over all good
By: Sunil
Jan 2023
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flexibility for down payment process during COVID-19 pandemic.
By: Maria De La Anunciac
Jan 2023
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Very professional customer service and follow through. My rating on the kitchen relates to the smaller appliances that i was not made aware of before and during the purchase. Better information on that item is important given that the kitchen is such a key area of the home.
By: Jennison Tetteh
Dec 2022
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The customer service team was great anytime you they are there to answer the questions and willing to help
By: Francis
Dec 2022
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Closing date, and perfect design
By: Giuseppe
Dec 2022
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Professional, responsive and friendly!
By: Liwei
Dec 2022
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I like the price
By: Confidential
Dec 2022
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Good customer service Quick email response Home owner portal
By: Jun-Yun
Dec 2022
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I like to see the model home before I purchase the home.
By: Confidential
Dec 2022
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Careful selection of materials , prompt & proper people
By: Zhuo Ning
Dec 2022
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I love Empire for providing constant update on project developments and give clear directions.
By: Ansuman
Dec 2022
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The overall delivery and service experience.
By: Confidential
Dec 2022
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The friendliness and profressionalism.
By: 1999459 Ontario
Dec 2022
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The consistency and quality with which Empire delivers their product.
By: Luigia
Dec 2022
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Customer care and service
By: Olusola Adebayo
Dec 2022
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The service department are very prompt in responding to calls, enquiries and mails
By: Confidential
Dec 2022
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They walked me through step by step of what was going on and informed me of any upcoming changes.
By: Confidential
Dec 2022
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Communication between us, understand my needs, fast response, solving issues on time
By: Mohammad H.
Dec 2022
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empire is better than other builder
By: Gurjit Singh
Dec 2022
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Communication was good. Re: Interior: kitchen is cheap various chips from the fabrication pointed out during pdi and touched up and not replaced, doors and panels disappointed. Shower no shower door at least put the rail on to put shower curtain door was chipped flooring in laundry was bowed out not straight on side
By: Phillip
Dec 2022
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Informative and on time.
By: Monika
Dec 2022
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They respond quickly
By: Christine
Dec 2022
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The staff in every department are very helpful. Especially the construction site. They are very helpful and responds quickly if i have concerns with the house.
By: Satish
Dec 2022
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Overall experience was fine. First time with Empire.
By: Maria
Dec 2022
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The responsiveness and the clarity given
By: Ashraph
Dec 2022
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Worth for the money .. and good customer care
By: Jaswinder Singh
Dec 2022
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Everything was well responsed.

The Home Owner Mark of Excellence (H.O.M.E.) is an independent certification program created by CustomerInsightTM and based solely on the voice of the customer. All scores and ratings are from real home owners, just like you. Winners are calculated solely from home owner feedback surveys. No industry judges or panels, just customer feedback. Learn more

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