Corporate Head Office

125 Villarboit Crescent
T 905 307 8102
F 905 307 8103

Overall Customer Reviews

starstarstarstarstarstarstarstar_borderstar_borderstar_border
7.0 Stars Rating
13316 Customer Reviews
Click Here To Write A Review

Profile

Toronto Profile: After years of slowly growing our footprint, we can proudly say that we now operate in two countries, six regions and ninety communities. We have built more than 28,000 homes over the past 25+ years. We’re building new homes in Toronto, Ontario; Charlotte, North Carolina; Houston, Austin and San Antonio, Texas; and Atlanta, Georgia. By growing slowly, we have been able to maintain the family-owned-and-operated feel that’s grounded by our core values. As one of North America’s largest private homebuilders, our goal is to continue to grow, innovate and create some of the best communities to live in.

 

Recent Awards

  • H.O.M.E. Awards 2022 – Winner: Builder of Choice
  • H.O.M.E. Awards 2022 – Winner: Best Customer Experience
  • H.O.M.E. Awards 2021 – Winner: Best Customer Experience
  • H.O.M.E. Awards 2020 – Winner: Best Customer Experience
  • 2019 Home Owner Mark of Excellence Award - Best Customer Experience Winner
  • 2019 Home Owner Mark of Excellence Award - Builder of Choice Winner
  • 2018 Home Owner Mark of Excellence Award - Builder of Choice Winner
  • 2015 (OHBA) Ontario Home Builder of the Year
  • 2013 Green Builder of the Year
  • The President’s Award from the Ontario New Home Warranty Program for Outstanding Service and Achievement,
  • Ontario Community of the Year Award for its Wyndfield and Wyndance communities

Communities













Customer Reviews

Click Here To Write A Review
By: Confidential
May 2024
starstarstarstarstarstarstarstarstarstar
Communication
By: Kalpesh
May 2024
starstarstarstarstarstarstarstarstarstar_border
Handling service maintenance in timely manner.
By: 1000257282
May 2024
starstarstarstarstarstarstarstarstarstar
Communication and customer service
By: Confidential
May 2024
starstarstarstarstarstarstarstarstarstar_border
PDI inspection. She noted deficiencies well although after closing it was not done and monitored properly.
By: Vinod-Kumar
May 2024
starstarstarstarstarstarstarstarstarstar_border
We are pleased with their listening to our concerns and providing services requested in the best way possible.
By: Ketan
May 2024
starstarstarstarstarstarstarstarstarstar
Response time was very quick
By: Shagufta K.
May 2024
starstarstarstarstarstarstarstarstarstar
There are certain individuals on the Construction and Service teams that ensured our concerns were addressed in a timely manner, showed compassion for our concerns, managed our expectations and communicated effectively. Those individuals were Ryan (Construction) and Scott, Justin, Kerri, Paul (Service).
By: Confidential
May 2024
starstarstarstarstarstarstarstarstarstar
MOST OF MY EXPERIENCE WAS GOOD, ONTIL THEY TAKE AWAY THE APPLANCES.
By: Confidential
May 2024
starstarstarstarstarstarstarstarstarstar
Every thing very good
By: Pinkal Dineshchandra
May 2024
starstarstarstarstarstarstarstarstarstar
Your service and your people who cares about people as customers
By: Confidential
Apr 2024
starstarstarstarstarstarstarstarstarstar
All our questions were answered very quick.
By: Confidential
Apr 2024
starstarstarstarstarstarstarstarstarstar_border
Excellent customer service and information provided by the representative during pre delivery inspection post delivery enquire regarding pdi findings and fixing of pdi obervations
By: Confidential
Apr 2024
starstarstarstarstarstarstarstarstarstar
The calls and the appointments were on time.
By: Karamjeet
Apr 2024
starstarstarstarstarstarstarstarstarstar
I like the exterior structure is good looks good.
By: Alana Santage
Apr 2024
starstarstarstarstarstarstarstarstarstar_border
The online portal where you can see stages. REps were responsive
By: Confidential
Apr 2024
starstarstarstarstarstarstarstarstarstar
The work quality
By: Adrie
Apr 2024
starstarstarstarstarstarstarstarstarstar
Picking of the interiors at the showroom.Viewing the final walk through in the final stage. Everything was beautiful.
By: Confidential
Apr 2024
starstarstarstarstarstarstarstarstarstar
Customer Service and details.
By: Sherdon
Apr 2024
starstarstarstarstarstarstarstarstarstar
Very professional experience with the team.
By: Confidential
Apr 2024
starstarstarstarstarstarstarstarstarstar
best and top service
By: Confidential
Apr 2024
starstarstarstarstarstarstarstarstarstar
Proper guidance was provided on every step since i was a first time home buyer
By: Confidential
Apr 2024
starstarstarstarstarstarstarstarstarstar
Just thanks
By: Malik
Apr 2024
starstarstarstarstarstarstarstarstarstar
Good service as best as they can.
By: Sanjeet
Apr 2024
starstarstarstarstarstarstarstarstarstar_border
quick response from customer service/builder / construction on site
By: Confidential
Apr 2024
starstarstarstarstarstarstarstarstarstar
organized proceedures
By: Rochelle
Apr 2024
starstarstarstarstarstarstarstarstarstar
all of the customer representatives that we have interacted so far
By: Sarah
Apr 2024
starstarstarstarstarstarstarstarstarstar
Importance of feedback.
By: Christopher
Apr 2024
starstarstarstarstarstarstarstarstarstar
Seeing the overall interior finish of the house upon completion was spectacular. PDI was informative and extremely helpful, with Derek Cleland.
By: Confidential
Apr 2024
starstarstarstarstarstarstarstarstarstar_border
When it come to choosing my colors and upgrades I had 2 wonderful rep. and sales team was very helpful.
By: Richardo
Mar 2024
starstarstarstarstarstarstarstarstarstar
What stood out the most about my experience with the service provided by Empire Communities was their patience and willingness to provide resources for closing, along with their strong commitment to customer satisfaction. Their professionalism and responsiveness truly made the process smoother despite challenges in the housing market today.
By: Oluwatoyin Latifat
Mar 2024
starstarstarstarstarstarstarstarstarstar
Response time was commendable
By: SunilKumar
Mar 2024
starstarstarstarstarstarstarstarstarstar
Great
By: Monica
Mar 2024
starstarstarstarstarstarstarstarstarstar_border
The customer service representative ( Sharon Clarke) in charge of my property was great. Her response was prompt. The framework walk appointment with Ryan was very informative. Derek executed an amazing PDI.
By: Jose Santiago
Mar 2024
starstarstarstarstarstarstarstarstarstar_border
very good
By: Naheed
Mar 2024
starstarstarstarstarstarstarstarstarstar_border
Cooperative and friendly
By: Confidential
Mar 2024
starstarstarstarstarstarstarstarstarstar
The politeness and knowledge of the representative
By: Suminder
Mar 2024
starstarstarstarstarstarstarstarstarstar
Interactions with the staff at each stage has been the most memorable and pleasant experience! Shout out for Sharon, can’t say enough in her praise, it’s been an absolute pleasure working with her; and our PDI experience with Derek was an enlightening one, he does his job well!
By: Danny
Mar 2024
starstarstarstarstarstarstarstarstarstar
Good price
By: Samit
Mar 2024
starstarstarstarstarstarstarstarstarstar
"The customer service has been spectacular. I'm already going ahead to purchase a second property with Empire. I actually have to get back to them because they called me yesterday."
By: Confidential
Mar 2024
starstarstarstarstarstarstarstarstarstar
Professional staff and helpfull with the selection
By: Confidential
Mar 2024
starstarstarstarstarstarstarstarstarstar
Excellent service
By: Dana
Mar 2024
starstarstarstarstarstarstarstarstarstar
Efficiency and friendliness
By: Suran Matti
Mar 2024
starstarstarstarstarstarstarstarstarstar
Fast response Professional On time
By: Haseeb
Mar 2024
starstarstarstarstarstarstarstarstarstar
resolves the issue in timley manner
By: Marlene
Mar 2024
starstarstarstarstarstarstarstarstarstar_border
Everything was explained in simple term and options were given
By: Confidential
Mar 2024
starstarstarstarstarstarstarstarstarstar
I like how the company made tge customers informed and acted quickly on it
By: Confidential
Feb 2024
starstarstarstarstarstarstarstarstarstar_border
Nice people, good service. If the things can be done correctly at first time when building the house, it would save a huge amount of effect of fixing it.
By: Dadhi
Feb 2024
starstarstarstarstarstarstarstarstarstar_border
Customer service communication is very effective. They responded promptly.
By: Jack
Feb 2024
starstarstarstarstarstarstarstarstarstar
provided a great place to live in and a great move in experience.
By: Confidential
Feb 2024
starstarstarstarstarstarstarstarstarstar_border
Exterior and interior selection