Empire Communities

www.empirecommunities.com/

Corporate Head Office

125 Villarboit Crescent
T 905 307 8102
F 905 307 8103

Overall Customer Reviews

7.1 Stars Rating

14951 Customer Reviews

Click Here To Write A Review

Profile

Toronto Profile: After years of slowly growing our footprint, we can proudly say that we now operate in two countries, six regions and ninety communities. We have built more than 28,000 homes over the past 25+ years. We’re building new homes in Toronto, Ontario; Charlotte, North Carolina; Houston, Austin and San Antonio, Texas; and Atlanta, Georgia. By growing slowly, we have been able to maintain the family-owned-and-operated feel that’s grounded by our core values. As one of North America’s largest private homebuilders, our goal is to continue to grow, innovate and create some of the best communities to live in.

Recent Awards

H.O.M.E. Awards 2022 – Winner: Builder of Choice
H.O.M.E. Awards 2022 – Winner: Best Customer Experience
H.O.M.E. Awards 2021 – Winner: Best Customer Experience
H.O.M.E. Awards 2020 – Winner: Best Customer Experience
2019 Home Owner Mark of Excellence Award - Best Customer Experience Winner
2019 Home Owner Mark of Excellence Award - Builder of Choice Winner
2018 Home Owner Mark of Excellence Award - Builder of Choice Winner
2015 (OHBA) Ontario Home Builder of the Year
2013 Green Builder of the Year
The President’s Award from the Ontario New Home Warranty Program for Outstanding Service and Achievement,
Ontario Community of the Year Award for its Wyndfield and Wyndance communities

Communities

Customer Reviews

Click Here To Write A Review

By: Rizalina Reyes

Jul 2025

Flexible schedule and very friendly.

By: Praneeth Sagar

Jul 2025

Team knows what they are doing. Very good knowledge

By: James Maina

Jul 2025

Updates of the construction stages.

By: Chuyen

Jul 2025

Very good

By: Dilpreet

Jul 2025

Construction and customer service team was very helpful throughout all the steps. The only thing which annoys me is the light fixture in the stairs. I hope someone will understand our concern and will help us

By: Confidential

Jul 2025

Timely and efficient.

By: Confidential

Jul 2025

Customer service, PDI team’s help, on time delivery , excellent view

By: Confidential

Jul 2025

Very proactive

By: Aleem Ahmad

Jun 2025

Meet the time line

By: Confidential

Jun 2025

the payment structure

By: Joyce Waithera

Jun 2025

Good customer service. I loved the PDI walk through, was thorough, knowlegeable and very helpful

By: Diksha

Jun 2025

Closing on time

By: Osbourne

Jun 2025

Customer friendly

By: Conrad

Jun 2025

Good people.

By: Confidential

Jun 2025

Friendly staff

By: Confidential

Jun 2025

I really like the area, appears to be quiet, new community, agent and staff very friendly and helpful…

By: Confidential

Jun 2025

Empire service is explanation, They give very good service.

By: Micheal Ehimare

Jun 2025

Professionalism, proactiveness, quick response to resolving any issue and always at arms length when you need them for any questions or explanation

By: Ann Michelle Pacetes

Jun 2025

They communicate to you.

By: Aditya

Jun 2025

The timely and professional communication via emails was so on point.

By: Confidential

Jun 2025

stated earlier

By: Nada

Jun 2025

Everyone helpful and considerate. They do the little extra

By: Astra B

Jun 2025

Sharon Clark she was amazing. The porch is not finished and the driveway is not done yet.

By: Confidential

Jun 2025

Right from the beginning of project till the and closing day, it was an excellent experience with Empire. We were amazed in every steps whether its design centre, PDI inspection, framework inspection. We were full informed each and every steps of construction process. I would like to thanks to Pima, Amanda, Aiden and to all who contributed their efforts to build our dream home.

By: Confidential

Jun 2025

Effective Communication through out the construction of my house .

By: Chache Chyvelle

Jun 2025

Easy process. Everything promised was delivered. Firm closing date

By: Alioune

Jun 2025

I think the fact they give customers different options of payment is very helpful because it helps a lot because with the economy we have nobody can save up 50 k or 40 k but with the option of paying 2500 every month is very helpful

By: Anthony David

May 2025

How friendly and professional the whole process was. Quality and care was above what I expected

By: Durell James

May 2025

Every one was so welcoming

By: Nemikumar Manishkumar

May 2025

Great communication by empire throughout the home buying journey, After buying Dipesh also came go house and explain me everything in detail about construction of house, upgrades of house, Alex is great as well, also jennifer caruso help me getting appliances. So overall experience of team member is great.

By: Mahan Edward

May 2025

Quick to respond to inquiries

By: Confidential

May 2025

How the customer service (Pina) and warranty team went above and beyond to ensure I am satisfied each of the way

By: Georgina Odelia

May 2025

The workers were nice

By: Ramneek Singh

May 2025

Everything was so organized and we got timely updates from the builder regarding the progress on our home.

By: Faizan

May 2025

They were proactive and always answered the questions and provided resources.

By: Shah Mujeer

May 2025

The design appointment! Diana was an absolute delight to work with. She took the time to understand us as individuals and assist in picking the best possible options and recommended appropriate upgrades which really made the whole house better than our expectations. Although, I wish we didn’t spend so much money on some of the upgrades and instead used that money towards more essential upgrades (eg: garage door opener, ac, range hood, etc)

By: Kulwant

May 2025

Nice

By: Confidential

May 2025

Follow-up emails and calls for reminders

By: Confidential

May 2025

The down payment structure works well. Middle class people with 9-5 jobs are able to move into a home. I have recommended 'Empire' to home seekers already.

By: Confidential

May 2025

Email reply immediately and good service

By: Abdul Rasheed

May 2025

The home building process was very professional, enjoyed the proceed, and the home delivered beautifully

By: Ellenaida Lamsen

May 2025

So far I have no issues, everything went well during the transactions I had with empire staff.

By: Confidential

May 2025

You call, they come. The customer service was outstanding

By: Confidential

May 2025

Professional - but needs better email management. Beyond the comments just shared re warranty, we have twice now received other residence updates to our inbox.

By: Confidential

May 2025

Configuration for the home and the master home.

By: Upasana

May 2025

The only positive experience was that we received the house keys on the scheduled day and time. However, the appliances were not available or installed, and we had to struggle to get them even two weeks after moving in.

By: Confidential

May 2025

The help I received after the closing

By: Confidential

May 2025

Well presented

By: Confidential

May 2025

The pre-construction home was built as per the timeline. The overall finish and material used in construction is of good quality. It was very customer friendly staff and co-ordinating team helped us get the buying process very enjoyable and satisfying.

By: Lov Deep

May 2025

Explanation payment agreement

The Home Owner Mark of Excellence (H.O.M.E.) is an independent certification program created by CustomerInsight^TM and based solely on the voice of the customer. All scores and ratings are from real home owners, just like you. Winners are calculated solely from home owner feedback surveys. No industry judges or panels, just customer feedback. Learn more

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