Corporate Head Office

125 Villarboit Crescent
T 905 307 8102
F 905 307 8103

Overall Customer Reviews

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7.1 Stars Rating
10643 Customer Reviews
Click Here To Write A Review

Profile

Toronto Profile: After years of slowly growing our footprint, we can proudly say that we now operate in two countries, six regions and ninety communities. We have built more than 28,000 homes over the past 25+ years. We’re building new homes in Toronto, Ontario; Charlotte, North Carolina; Houston, Austin and San Antonio, Texas; and Atlanta, Georgia. By growing slowly, we have been able to maintain the family-owned-and-operated feel that’s grounded by our core values. As one of North America’s largest private homebuilders, our goal is to continue to grow, innovate and create some of the best communities to live in.

 

Recent Awards

  • H.O.M.E. Awards 2021 – Winner: Best Customer Experience
  • H.O.M.E. Awards 2020 – Winner: Best Customer Experience
  • 2019 Home Owner Mark of Excellence Award - Best Customer Experience Winner
  • 2019 Home Owner Mark of Excellence Award - Builder of Choice Winner
  • 2018 Home Owner Mark of Excellence Award - Builder of Choice Winner
  • 2015 (OHBA) Ontario Home Builder of the Year
  • 2013 Green Builder of the Year
  • The President’s Award from the Ontario New Home Warranty Program for Outstanding Service and Achievement,
  • Ontario Community of the Year Award for its Wyndfield and Wyndance communities

Communities













Customer Reviews

Click Here To Write A Review
By: Mikaeel
Jun 2022
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Dealing with Sharon! She went above and beyond to assist in whatever way she could.
By: Confidential
Jun 2022
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During Upgrading and PDI
By: Danilo Aduca
Jun 2022
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Our overall experience is positive and hope that Empire may soon complete other items not yet delivered.
By: Prakash
Jun 2022
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finishing
By: Confidential
Jun 2022
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Beautiful decor model homes. Fantastic community plan.
By: Vipandeep
Jun 2022
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The staff directly from Empire head office was knowledgeable and helpful.
By: Confidential
Jun 2022
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On time
By: Syed Raza
Jun 2022
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Good quality
By: Agatha Nkansah
Jun 2022
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Someone was able to get back to me with answers, prompt.
By: Amishaben Dhavalkuma
Jun 2022
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They are all knowledgeable and ready to help us answer our question and very helpful.
By: Harpreet
Jun 2022
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We had a good experience.
By: Confidential
Jun 2022
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On time closing and everything is good.
By: Sanjay
Jun 2022
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Its a good house very well built. The people at Empire are nice.
By: Stuart R
Jun 2022
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Very timely.
By: Confidential
May 2022
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Friendly service by phone and in person
By: Kaushik Dharamshibha
May 2022
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Overall good experience
By: Subhash
May 2022
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Communication
By: Brad Conwell
May 2022
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Seem like they know what they are doing they seemed fair, honest patient and understanding really good experience very positive with them.
By: Mansimran Jit Singh
May 2022
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Customer friendly staff
By: Ratna Raj
May 2022
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It was awesome.
By: Isaac
May 2022
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The team is great
By: Confidential
May 2022
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After sales service and response from the team
By: Confidential
May 2022
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Almost everything
By: Sami
May 2022
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Good customer service as answered my questions in a timely manner
By: Confidential
May 2022
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always on time
By: Jaspreetkaur
May 2022
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Anything I needed they got back to me. Customer service was good.
By: Vivek
May 2022
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Pretty easy and straight forward
By: Manjinder Kaur
May 2022
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All off good
By: Sheraz
May 2022
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Good service.
By: Confidential
May 2022
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Their service team is very helpful and knowledgeable
By: Clayton Anthony
May 2022
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keep us informed
By: Confidential
May 2022
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Profesional service
By: Naraindranauth
May 2022
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The service was very professional.
By: Confidential
May 2022
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Thoroughly going through with the selection of upgrades and timely updating me the progress of construction
By: Umar Malleck
May 2022
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great customer service, always up to date.
By: Asarhadoun
May 2022
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The communication with head office ,they were very quick in responding to my emails.
By: Vibhav
May 2022
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they were communicating in a timely manner and fixed all concerns within 48hrs
By: Confidential
Apr 2022
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When we went over for the upgrade appointment, the person was very helpful with the selections.
By: David Usuomon
Apr 2022
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Everything
By: Pankaj
Apr 2022
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I think the planning for the Calderwood community was excellent. Enough space between the houses is good, and the streets are wide enough to have a good feeling for the community
By: Confidential
Apr 2022
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Very well organised, pleasant experience overall.
By: Confidential
Apr 2022
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Emily Dawsom and other responsive staff
By: Confidential
Apr 2022
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The professionalism and knowledgeable team members, Specially "Tom" on the frame walk-through, it was amazing..
By: Sabina Pervin
Apr 2022
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Finished within expected time
By: Henry Chigozie
Apr 2022
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excellent
By: Manuel Antonio
Apr 2022
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communication and experience explaining the different topics
By: Asha Dane Rojay
Apr 2022
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Nathan and the PDI inspector
By: Bahzad
Apr 2022
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Excellent
By: Confidential
Apr 2022
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Time frame .communication.
By: Alka
Apr 2022
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Excellent

The Home Owner Mark of Excellence (H.O.M.E.) is an independent certification program created by CustomerInsightTM and based solely on the voice of the customer. All scores and ratings are from real home owners, just like you. Winners are calculated solely from home owner feedback surveys. No industry judges or panels, just customer feedback. Learn more

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