Corporate Head Office

125 Villarboit Crescent
T 905 307 8102
F 905 307 8103

Overall Customer Reviews

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6.6 Stars Rating
659 Customer Reviews
Click Here To Write A Review

Profile

Empire Communities brings over 25 years of experience and uncompromising standards to the construction of our homes. Having opened our doors in 1993, we’ve since created a company that loves to dream big so that the best ideas can become better realities. For us, life revolves around giving our best, thinking differently and treating everyone with respect. This attitude has helped us grow from a small, single-project developer into one of North America’s largest homebuilders, with over 12,000 beautiful new homes and condominiums built between the Southwestern Ontario and GTA markets, as well as in Texas and Atlanta. Beyond this, our reputation for excellence drives our ability to make a positive impact. We create inspiring new places to live by being pioneers in our industry, giving our customers more and by caring for the world around us. We are proud to build communities that make everyday life richer and more sustainable with enviable designs where smart space planning and innovation meet.

 

Recent Awards

  • 2019 Home Owner Mark of Excellence Award - Best Customer Experience Winner
  • 2019 Home Owner Mark of Excellence Award - Builder of Choice Winner
  • 2018 Home Owner Mark of Excellence Award - Builder of Choice Winner
  • 2015 (OHBA) Ontario Home Builder of the Year
  • 2013 Green Builder of the Year
  • The President’s Award from the Ontario New Home Warranty Program for Outstanding Service and Achievement,
  • Ontario Community of the Year Award for its Wyndfield and Wyndance communities

Communities













Customer Reviews

Click Here To Write A Review
By: Mohammad
February 2020
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Good communication.
By: Justin
February 2020
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Promptness of responses and actions taken when necessary.
By: Anghelesu
February 2020
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Even though it was a long time to wait, the end result was worth it!
By: Manoj
February 2020
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Very professional and helpful
By: Harischandra
February 2020
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My questions were answered in a timely manner
By: Marco
February 2020
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They were quick to answer my questions.
By: Fernando
February 2020
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Larry Schuler & Matt Schutla were great, answered my questions, easy to talk to.
By: Todd
February 2020
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The employees were very flexible, especially our sales rep.
By: Victoria
February 2020
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Responsiveness, friendly, easy to work with
By: Tanner
February 2020
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Open communication with the Empire Communities team
By: Cicero
February 2020
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Dave was super helpful, always willing to go above and beyond.
By: Akram
February 2020
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Organization and accuracy in everything
By: Heather
February 2020
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Location and views.
By: Muhammed
February 2020
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Timely responses either email OR telephonic conversation.
By: Adam
February 2020
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Friendly service. Prompt
By: Shafqat
February 2020
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It was a great experience to be with them
By: Qinjie
February 2020
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Quick response
By: Jean-Marie
February 2020
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They are interested in keeping me as customer.
By: Neeru
February 2020
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Everything is good.
By: Thair
February 2020
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Good developer project, modern , good building experience.
By: Mercy
February 2020
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Their concept, the structural designs was very appealing.
By: Paul
January 2020
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Thorough walk-through with Project Manager
By: Jesus
January 2020
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Watching the house get built and working with Erik J.
By: Isidor
January 2020
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Great communication with the team and they were always very kind.
By: Angela
January 2020
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That they got the job done. Also appreciated the walk-through help and extra attention to detail.
By: Jagpreet
January 2020
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Services are very good
By: Kristal
January 2020
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My builder Eric went above and beyond to explain and help me with the process. Eric was great!! (I feel that my builder appreciates me as a customer Eric just Eric)
By: Saima
January 2020
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We like the décor center the selection.
By: Sukhvir
January 2020
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Everything was good.
By: Martin
January 2020
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Openness of communication and personal approach by site staff.
Rafael the construction manager was exemplary during the build and afterwards with some electrical issues.
By: Jonathan
January 2020
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Overall, the service is efficient and done in a timely manner.
By: Taghi
January 2020
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Good communication
By: Giovanni
January 2020
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Sorry, can't answer that right at this moment, as you know unresolved issue, but besides that good so far, hopefully even better once it will be all done.
By: Ahmed
January 2020
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Very nice and very professional
By: Harjit
January 2020
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Everything and they greeted us very nice too
By: Tammeka
January 2020
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The decor process was very good and the person that went through the home and tarion was well done
By: Aastha
January 2020
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The post delivery staff was very helpful. if we had any problems / questions about the home - we would just walk in to the construction trailer and the staff was more than happy to help us. I have not seen that level of service anywhere.
By: Nicola
January 2020
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Everything was put together from your professional team!
By: Kerry
January 2020
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they are always sending us updates, real estate in general and the schedule, and what's happening in the community
By: Ghulam
January 2020
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Nice people working in the building. Office is helpful. Customer service in the builder is good.
By: Metin
January 2020
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I don't find them too pushy. It was our decision. They pointed out everything to us and it was up to us.
By: Parul
January 2020
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The overall work is good. WE have no complaints.
By: Rabindranath
January 2020
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Their delivery was on time.
By: Osama
January 2020
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Good response, good follow up, good listening to me
By: Michael
January 2020
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On time and the property was in good condition. Quick response.
By: Matthew
January 2020
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Lots of people to contact for different inquiries. All met with a timely response.
By: Leonita
January 2020
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Available to work things out as mentioned in the second inspections of the house.
By: Whitney
January 2020
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We really appreciated that our builder Mark and his assistant Kyle were very helpful during the build process.
By: Richard
January 2020
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Rafael blew us away! He went above and beyond for us throughout the entire process and we feel so blessed to have had him as our builder. He deserves a promotion and a raise. Thank you for the incredible service and building experience Rafael!
By: Stuart
January 2020
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Responsive
By: Paramveer
January 2020
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Customer satisfaction
By: Niviya
January 2020
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Excellent customer service, and the speed the empire built homes.
By: Robert
January 2020
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Prompt replies and actions
By: Sandip
December 2019
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All staff members on site. They always helping mode when you ask some help. I know sometime program coordinator having hard time to manage all contractors
By: Mark
December 2019
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Site staff were great to work with. Very helpful when I need information or work done.
By: Debal
December 2019
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All the deficits that we are identifying after the move in are being taken care of in a timely manner. Builder's representatives are pro-active.
By: Michael
December 2019
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the design of the home
By: Neelam
December 2019
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The timely response most to the time and team members were helpful where they know the issues.
By: Nino
December 2019
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There are many levels that help you through the process which makes it pleasant
By: Najeeb
December 2019
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Well done
By: Otto
December 2019
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prompt service
By: Edmond
December 2019
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Pdi, and customer service was timely and seemless
By: Neeraj
December 2019
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Customer Service and availability of staff - always someone who responded to our phone calls and not just leaving messages . A live operator attending
By: Neeraj
December 2019
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Hospitable and if don't know the answers , shall respond within a reasonable time .
By: Patricia
December 2019
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All people we have dealt with have been delightful.
By: Dothlyn
December 2019
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All the employees I had personally encountered very friendly and helpful.
By: Zeyad
December 2019
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Excellent communication
By: Naveen
December 2019
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The overall process was great
By: Lawrence
December 2019
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Sq ft added due to change.
By: Jyoti
November 2019
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Great Experience!
By: Steven
November 2019
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the quick response when needed after we purchased - love my pantry it is so functional
By: Katherine
November 2019
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Willing to meet concern and correct problems
By: Eniola
November 2019
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the customer service
By: Urvashiben
November 2019
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Everything was good and always update time to time.
By: Harry
November 2019
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The project coordinator Devin on site has been so helpful and responsive to post closing issues. He's the most pleasant surprise
By: Ban
November 2019
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very easy and simple and smooth, lots of nice options to look at
By: Saima
November 2019
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very good
By: Ratan
November 2019
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Professionalisms
By: Samia
November 2019
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I really like that the staff of Empire Communities was able to answer all our concerns about buying our new house. They made sure we were able to complete our closing and move in comfortably.
By: Sohail
November 2019
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Very responsive to my concerns.
By: Azza
November 2019
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They are prompt and they are using good material.
By: Bryan
October 2019
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The flexibility and communication.
By: Eduardo
October 2019
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They worked fast.
By: Kevin
October 2019
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The property manager. Chris was good to work with.
By: Yvette
October 2019
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Deco centre !! so much fun and a great lunch too.
By: David
October 2019
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My questions were answered and they were able to accommodate all my needs
By: Bikramjeet
October 2019
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Excellent Customer service
By: Ha
October 2019
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It’s the follow up and customer service. They care their product and service to the customer!
By: Cameron
October 2019
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despite some hiccups, the process was easy
By: Rashida
October 2019
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Friendly staff
Timely communication
By: Edward
October 2019
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Customer service
By: Uri
October 2019
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I had a great experience.

Note: Homeowner asked to mark everything 10 and that he had a great experience.
By: Christopher
October 2019
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Quick and easy to talk to
By: Michelle
October 2019
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They update us keeping us in the loop building wise, or installing grass we would receive emails to let us know
By: Sau
October 2019
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quick feedback, onsite building follow-up, customer service
By: Mohamed
October 2019
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They were thorough I loved everything about them. They are the best.
By: Joshua
October 2019
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Home was already built and process was easy.
By: Surinder
September 2019
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EVERY THING WAS TAKEN CARE IN TIMELY MANNER WITH GOOD CUSTOMER SERVICE RESPONSE
By: Imran
September 2019
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After sale service is promising and quite satisfactory.
By: Muhammad
September 2019
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Caring and courteous staff.
By: Jonathan
September 2019
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Prompt responses from Gerri. And quick turnaround time for techs to arrive and address the issues.
By: Daniela
September 2019
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Timelines, expertise were all excellent on all staff that came through the door
By: Ludmila
September 2019
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Service had been done strongly by appointments, timely and with good quality
By: Nitin
September 2019
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Excelllent
By: Daniel
September 2019
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They were always available to answer our questions, keep us informed and help us with every step of the process.
By: Nicholas
September 2019
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We had so many request/concerns/questions & Empire was more than accommodating. Also the beautiful constructions
By: Raj
September 2019
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Honest and caring!
By: Aneta
September 2019
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I liked the customer service of updates and care taken to anything I needed for the home.
By: Reema
September 2019
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The ease of dealing with them and the punctuality
By: Mehtab
September 2019
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service staff is always friendly and on time.
By: Dele
August 2019
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I had good communication with the customer service. They respond well and that gives me comfort.
By: Bhumikaben
August 2019
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Consistent communication. It wasn't like we were left in the dark.
By: Amardeep
August 2019
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Emails n open communication
Great follow up
Work is done
By: Gloria
August 2019
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friendly staff during walkthroughs and PDI
By: Harjaspal
August 2019
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Timely response to the issue to resolve it
By: Velina
August 2019
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The relationship with the salesman and the construction manager.
By: Lanita
August 2019
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The people in the office were available and courteous.
By: Khatoon
August 2019
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The properties Niagara Falls and the quality of construction.
By: Lynn
August 2019
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Friendly and courteous
By: Paramjit
August 2019
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good experience, the building was good, everything was good, no bad thing
By: Roger
July 2019
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House was finished quickly; most of our issues were resolved satisfactorily; our new salesman, Jeff Isola, was awesome!
By: James
July 2019
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The end product. I was impressed by the lack of major defects before move-in. The minor touch-ups were fixed promptly.
By: Mohan
July 2019
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Best customer service
By: Vanessa
July 2019
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they are always there when I needed their help
By: Isabel
July 2019
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They were very helpful and helping me pick out my dacor
By: Domenic
July 2019
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Friendly and would try to resolve any issue immediately
By: Irene
July 2019
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Very helpful always attentive
By: Felipe
June 2019
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Both Mike Harris & Rafael Casas were very professional & kept us updated along the way & also gave us a wonderful HOME!
By: Haley
June 2019
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Worked quickly to get me moved in
By: Daniel
June 2019
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Timely Responses
By: Richard
June 2019
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Friendliness
By: Jason
June 2019
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The final product
By: Michelle
June 2019
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the professional & responsible team members
By: Joanne
June 2019
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If I ever needed to contact anyone they were always available and ready to help.
By: Sukhjinderjit
June 2019
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Construction
By: Rubina
June 2019
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Very friendly and professional staff on site
By: Thushevan
June 2019
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Very nice home
By: Adnan
June 2019
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The price is good and the new gadgets.
By: Jonathan
June 2019
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generally overall service nothing lacking in them very good
By: Naidan
June 2019
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They are fast. They communicate very good. The send emails. If you ask, they answer the phone.
By: Lloyd
June 2019
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PDI items were taken care. Delayed compensation was deducted, finishing was more than expected. Wood trim, kithen, bath amterials amd fixtures were dome nicely. Builders constuction office was at the location and they provided extraordinary timely convenient service to us.

The Home Owner Mark of Excellence (H.O.M.E.) is an independent certification program created by CustomerInsightTM and based solely on the voice of the customer. All scores and ratings are from real home owners, just like you. Winners are calculated solely from home owner feedback surveys. No industry judges or panels, just customer feedback. Learn more

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