Corporate Head Office

125 Villarboit Crescent
T 905 307 8102
F 905 307 8103

Overall Customer Reviews

starstarstarstarstarstarstar_halfstar_borderstar_borderstar_border
6.6 Stars Rating
659 Customer Reviews
Click Here To Write A Review

Profile

Empire Communities brings over 25 years of experience and uncompromising standards to the construction of our homes. Having opened our doors in 1993, we’ve since created a company that loves to dream big so that the best ideas can become better realities. For us, life revolves around giving our best, thinking differently and treating everyone with respect. This attitude has helped us grow from a small, single-project developer into one of North America’s largest homebuilders, with over 12,000 beautiful new homes and condominiums built between the Southwestern Ontario and GTA markets, as well as in Texas and Atlanta. Beyond this, our reputation for excellence drives our ability to make a positive impact. We create inspiring new places to live by being pioneers in our industry, giving our customers more and by caring for the world around us. We are proud to build communities that make everyday life richer and more sustainable with enviable designs where smart space planning and innovation meet.

 

Recent Awards

  • 2019 Home Owner Mark of Excellence Award - Best Customer Experience Winner
  • 2019 Home Owner Mark of Excellence Award - Builder of Choice Winner
  • 2018 Home Owner Mark of Excellence Award - Builder of Choice Winner
  • 2015 (OHBA) Ontario Home Builder of the Year
  • 2013 Green Builder of the Year
  • The President’s Award from the Ontario New Home Warranty Program for Outstanding Service and Achievement,
  • Ontario Community of the Year Award for its Wyndfield and Wyndance communities

Communities













Customer Reviews

Click Here To Write A Review
By: Rebecca
July 2020
starstarstarstarstarstarstarstarstarstar
Friendly staff, always available & helpful.
By: Jeffrey
July 2020
starstarstarstarstarstarstarstarstarstar
good communication
By: Sharon
July 2020
starstarstarstarstarstarstarstarstarstar
Quality, customer service, responsive to all my concerns and/or questions. Working with me on pandemic setbacks.
By: Michael
July 2020
starstarstarstarstarstarstarstarstarstar
People are personable
By: Luis
July 2020
starstarstarstarstarstarstarstarstarstar
Communication
By: Walter
July 2020
starstarstarstarstarstarstarstarstarstar
Frances Young Empire Reps.
By: Melinda
July 2020
starstarstarstarstarstarstarstarstarstar
Amy Wills and Kevin Hargrove were exemplary. Always quick responses & service provider recommendations were great. Kevin went above & beyond fixed things before I asked, got me landscape & irrigation info and orientation was thorough & helpful.
By: Kristopher
July 2020
starstarstarstarstarstarstarstarstarstar
Very responsive sales & other reps. Courteous professional service.
By: Joshua
July 2020
starstarstarstarstarstarstarstarstarstar
Andy is awesome to work with
By: Paul
July 2020
starstarstarstarstarstarstarstarstarstar_border
The builder was very accomodating and we were happy to find the house int he area we desired.
By: Roland
July 2020
starstarstarstarstarstarstarstarstarstar
anytime excessable
By: Matthew
July 2020
starstarstarstarstarstarstarstarstarstar
friendly service from Edwina
By: Jon
July 2020
starstarstarstarstarstarstarstarstarstar
Kevin Hargrove & Amy Wills are awesome to work with!
By: Angela
July 2020
starstarstarstarstarstarstarstarstarstar
Bob was able to assist me with any concerns I had.
By: James
July 2020
starstarstarstarstarstarstarstarstarstar
Personal service and response. The ability to select interior design features.
By: James
July 2020
starstarstarstarstarstarstarstarstarstar_border
They were pretty quick on building the home.
By: Yingjie
July 2020
starstarstarstarstarstarstarstarstarstar_border
customer service manager is a nice gentleman. one he came to fix the water pipe leak, he explained my questions nicely
By: Elias
July 2020
starstarstarstarstarstarstarstarstarstar
good service .
By: Cynia
July 2020
starstarstarstarstarstarstarstarstarstar
The people that managed / work in the Empire Communitues example: Securiry staff, Customer Service Care Staff, builders, etc. are really nice people who are friendly , courteous , etc.
By: George
June 2020
starstarstarstarstarstarstarstarstarstar_border
The customer service, customer service, customer service.

Also, the kitchen and kitchen cabinet was fantistically done.

I like the stair-case (just not with the carpeting)

The overall layout of the house

The design of the community will be awsome for family and children

I like the fact that mail boxes are covinient
By: Mary
June 2020
starstarstarstarstarstarstarstarstarstar
Customer service and quality of final product. Please refer to my previous response.
By: Hong
June 2020
starstarstarstarstarstarstarstarstarstar
Quick response and Problems were solved in a time manner.
By: Tuan
June 2020
starstarstarstarstarstarstarstarstarstar_border
very easy going - overall design
By: Richard
June 2020
starstarstarstarstarstarstarstarstarstar
The lady that took care of us was very attentive.
By: Angela
June 2020
starstarstarstarstarstarstarstarstarstar
Kept me up to date with progress of home, good quality.
By: Rachel
June 2020
starstarstarstarstarstarstarstarstarstar
Jay (sales rep) and Eric were very welcoming, reassuring and kept me updated on every step.
By: David
June 2020
starstarstarstarstarstarstarstarstarstar
My sales rep & builder were excellent
By: Sandra
June 2020
starstarstarstarstarstarstarstarstarstar
Professional behaviour & honesty.
By: Stuart
June 2020
starstarstarstarstarstarstarstarstarstar
Interaction with Michelle Randolf and Bach Brier.
By: Marion
June 2020
starstarstarstarstarstarstarstarstarstar
Very pleasant, professional and attentive to the needs of the buyer
By: Rena
June 2020
starstarstarstarstarstarstarstarstarstar
Representative & builders were knowledgeable about the company & products. Materials used appear to be of good quality.
By: Thomas
June 2020
starstarstarstarstarstarstarstarstarstar
Time frame from contract to close was on target.
By: Benjamin
June 2020
starstarstarstarstarstarstarstarstarstar
Working with Alejandro was Amazing! Jake answered all our questions and did a great job providing the vision of the development and listening to our needs, recommending the house plan that fit us. Bob also did ok. :)
By: Manuel
June 2020
starstarstarstarstarstarstarstarstarstar
Friendly staff, thanks Jola
By: Ghanshyambhai
June 2020
starstarstarstarstarstarstarstarstarstar
timely response and answers to all my questions
By: Sergey
June 2020
starstarstarstarstarstarstarstarstarstar
Fast communication, knowledgeable responses
By: Nabil
June 2020
starstarstarstarstarstarstarstarstarstar_border
Final product (the home) is amazing.
By: Neeraj
June 2020
starstarstarstarstarstarstarstarstarstar
Quality Materials used and service ; excellent design both exterior and interior
By: Haschem
June 2020
starstarstarstarstarstarstarstarstarstar
Good service
By: Teddy
June 2020
starstarstarstarstarstarstarstarstarstar_border
they are very good
By: Kamran
June 2020
starstarstarstarstarstarstarstarstarstar
Communication.
Promptness.
Care within my home.
Attention to detail.
I felt, in each case that I was well taken care of.
By: Mariana
June 2020
starstarstarstarstarstarstarstarstarstar_border
Great Decor experience (Maria I believe) and PDI experience (Lawrence).
Having electrical charging station rough-in available on my parking spot, a request that I sent over 2 years before the move in.

By: Cynthia
June 2020
starstarstarstarstarstarstarstarstarstar
They always answered our concerns promptly
By: Naidan
June 2020
starstarstarstarstarstarstarstarstarstar
Service is pretty good too, i have no issue with it.
By: Lawrence
May 2020
starstarstarstarstarstarstarstarstarstar
PDI guy spotted more items than we did.
By: Naileshkumar
May 2020
starstarstarstarstarstarstarstarstarstar_border
good work
By: Ghulam
May 2020
starstarstarstarstarstarstarstarstarstar_border
Office was quick to respond.
Charrisse, Chiron and Sammar were outstanding. The 3 strong pillars.
By: Jerrid
May 2020
starstarstarstarstarstarstarstarstarstar
they exceeded our expectations on things that needed to get done
By: Brian
May 2020
starstarstarstarstarstarstarstarstarstar_border
the representative for Empire was really nice to work with - manage builder and sales person very helpful
By: Jose
May 2020
starstarstarstarstarstarstarstarstarstar
Great!!
By: Denis
May 2020
starstarstarstarstarstarstarstarstarstar
Transparency and proactivity to solve issues.
By: Amy
May 2020
starstarstarstarstarstarstarstarstarstar
All went smoothly and we were in communication throughout the process. Mark Holly exceeded our expectations. Was professional & courteous!
By: Ryan
May 2020
starstarstarstarstarstarstarstarstarstar_border
Always available.
By: Eric
May 2020
starstarstarstarstarstarstarstarstarstar_border
The polite and professional staff especially Brittany she has been great to deal with and very helpful, please make sure to pass our appreciation along to her.
By: Sudip
May 2020
starstarstarstarstarstarstarstarstarstar
The layout plan and Service
By: James
May 2020
starstarstarstarstarstarstarstarstarstar
Prompt customer service about issues or questions.
By: Sayed
May 2020
starstarstarstarstarstarstarstarstarstar
Very good service's I love Empire
By: Muhammad
May 2020
starstarstarstarstarstarstarstarstarstar_border
I think they are very professional
By: Luis
May 2020
starstarstarstarstarstarstarstarstarstar
quality of work that they deliver their follow up was responsive during the timeframe on top of things The Care.
By: Raafat
May 2020
starstarstarstarstarstarstarstarstarstar
It was done on time
By: Junaid
May 2020
starstarstarstarstarstarstarstarstarstar_border
No issues, its great.
By: Tahir
May 2020
starstarstarstarstarstarstarstarstarstar
Beautiful building
By: David
May 2020
starstarstarstarstarstarstarstarstarstar
master bath: large shower and linen closet, but we bought a spec
By: Jeffrey
May 2020
starstarstarstarstarstarstarstarstarstar
Prompt service.
By: Donald
May 2020
starstarstarstarstarstarstarstarstarstar
We appreciated the interaction with staff, Amy and Cameron, the most.
By: Matthew
May 2020
starstarstarstarstarstarstarstarstarstar
Seeing the finished house Rob was Great to work with. Alejandro really knows his craft and makes me feel comfortable knowing my home is built to high standards.
By: Douglas
May 2020
starstarstarstarstarstarstarstarstarstar
That he was friendly and easy to get a hold of.
By: Robert
May 2020
starstarstarstarstarstarstarstarstarstar
Salesman went above and beyond to assist with sale.
By: Richard
April 2020
starstarstarstarstarstarstarstarstarstar_border
Constr. Mgr was very knowledgeable organized and easy to talk to!!
By: Dustin
April 2020
starstarstarstarstarstarstarstarstarstar
Friendly environment
By: James
April 2020
starstarstarstarstarstarstarstarstarstar
Easy to work with, solid quality home
By: Bradley
April 2020
starstarstarstarstarstarstarstarstarstar
Knowledge, professionalism, pride in product.
By: Shaheer
April 2020
starstarstarstarstarstarstarstarstarstar_border
Quick and simple with good communication.
By: Vishalkumar
April 2020
starstarstarstarstarstarstarstarstarstar
Customer service with precise and quick reply and great solutions. Specially thanks to pina,keri,karen and vanessa .
By: Sheik
April 2020
starstarstarstarstarstarstarstarstarstar
Accountability
By: Emmanuel
April 2020
starstarstarstarstarstarstarstarstarstar_border
Prompt responses to requests/enquiries
By: Olawale
April 2020
starstarstarstarstarstarstarstarstarstar_border
Effective communication through the process
By: Naheed
April 2020
starstarstarstarstarstarstarstarstarstar
They are very cooperative .helpful .and responsible .
By: Koteswara
April 2020
starstarstarstarstarstarstarstarstarstar
Customer service from Head office and construction site.
By: Ranjithraj
April 2020
starstarstarstarstarstarstarstarstarstar
overall unit and the building I like it
By: Nader
April 2020
starstarstarstarstarstarstarstarstarstar
The customer service is pretty good property management team very responsible keeping in touch re: building the team that looks after the pool in general customer service pretty good and the handling of the Covid.
By: Ania
April 2020
starstarstarstarstarstarstarstarstarstar
Easy communication.
By: Irwin
April 2020
starstarstarstarstarstarstarstarstarstar
Felt like we became part of a family rather than just a 'number'.
By: Dorothy
April 2020
starstarstarstarstarstarstarstarstarstar
Good product
By: Trey
April 2020
starstarstarstarstarstarstarstarstarstar_border
Quick
By: Dolores
April 2020
starstarstarstarstarstarstarstarstarstar
They are courteous/polite and stands by their word
By: Dwight
April 2020
starstarstarstarstarstarstarstarstarstar
Good builders
By: Justin
April 2020
starstarstarstarstarstarstarstarstarstar
our relationship with Amy & Cameron
By: Ryan
April 2020
starstarstarstarstarstarstarstarstarstar
Alejanjro, Bob, Jessica, and Tom were very helpful and responsive to inquiries. We never felt out of the loop.
By: Shiv
April 2020
starstarstarstarstarstarstarstarstarstar
Overall everything
By: Adebola
April 2020
starstarstarstarstarstarstarstarstarstar
The communication was good. I got a quick response to my queries.
By: Aejaz
April 2020
starstarstarstarstarstarstarstarstarstar_border
very prompt
By: Syed
April 2020
starstarstarstarstarstarstarstarstarstar_border
Well run company. Good and competent staff.
By: Mitchell
April 2020
starstarstarstarstarstarstarstarstarstar_border
Customer Service
By: Sabrina
March 2020
starstarstarstarstarstarstarstarstarstar_border
they were responsive to us
By: Bruce
March 2020
starstarstarstarstarstarstarstarstarstar
How professionally and kindly we were treated by all the employees, and how much personal attention they always gave us.
By: John
March 2020
starstarstarstarstarstarstarstarstarstar_border
Friendly
By: Jaskaur
March 2020
starstarstarstarstarstarstarstarstarstar
Good service
By: Aslam
March 2020
starstarstarstarstarstarstarstarstarstar
Good Customer service
By: Sachinkumar
March 2020
starstarstarstarstarstarstarstarstarstar
I really like Brittney as she is the only person I have meet from the empire community(I bought the home on assignment). Brittney went above and beyond her duty and helped me when I needed it.
By: Christopher
March 2020
starstarstarstarstarstarstarstarstarstar
How smooth Meetings with the construction Manager Rafael. He was very helpful and gave us peace of mind after our home inspection report was sent.
By: Christopher
March 2020
starstarstarstarstarstarstarstarstarstar
Empire communities was fast and professional.
By: Trace
March 2020
starstarstarstarstarstarstarstarstarstar_border
Gene the Construction Manager was great.
By: Edmundo
March 2020
starstarstarstarstarstarstarstarstarstar
Close contact received the unit they explained everything to us patiently good customer service.
By: David
March 2020
starstarstarstarstarstarstarstarstarstar
The professionalism and heart
By: Noemi
March 2020
starstarstarstarstarstarstarstarstarstar
Friendly and willingness to Accommodate our needs.
By: Matthew
March 2020
starstarstarstarstarstarstarstarstarstar
Cameron did a great job getting all of the corrections made in a very speedy but still accurate fashion.
By: Andrew
March 2020
starstarstarstarstarstarstarstarstarstar
Great customer service with the builder! Very easy to work with.
By: Joe
March 2020
starstarstarstarstarstarstarstarstarstar
Honesty, Timely answers, Willing to meet my neads.
By: Garret
March 2020
starstarstarstarstarstarstarstarstarstar
The front office - Amy Wills & Sophie
By: Sarandeep
March 2020
starstarstarstarstarstarstarstarstarstar
Empire community is good service they give me all information about my home
By: Kalvinder
March 2020
starstarstarstarstarstarstarstarstarstar_border
The condo construction is state of the art.
By: Alan
February 2020
starstarstarstarstarstarstarstarstarstar
Prompt and efficient
By: Maria
February 2020
starstarstarstarstarstarstarstarstarstar_border
Trades are respectful toward homeowner.
By: Mohammad
February 2020
starstarstarstarstarstarstarstarstarstar
Good communication.
By: Justin
February 2020
starstarstarstarstarstarstarstarstarstar
Promptness of responses and actions taken when necessary.
By: Anghelesu
February 2020
starstarstarstarstarstarstarstarstarstar
Even though it was a long time to wait, the end result was worth it!
By: Manoj
February 2020
starstarstarstarstarstarstarstarstarstar
Very professional and helpful
By: Harischandra
February 2020
starstarstarstarstarstarstarstarstarstar
My questions were answered in a timely manner
By: Marco
February 2020
starstarstarstarstarstarstarstarstarstar_border
They were quick to answer my questions.
By: Fernando
February 2020
starstarstarstarstarstarstarstarstarstar
Larry Schuler & Matt Schutla were great, answered my questions, easy to talk to.
By: Todd
February 2020
starstarstarstarstarstarstarstarstarstar
The employees were very flexible, especially our sales rep.
By: Victoria
February 2020
starstarstarstarstarstarstarstarstarstar
Responsiveness, friendly, easy to work with
By: Tanner
February 2020
starstarstarstarstarstarstarstarstarstar
Open communication with the Empire Communities team
By: Cicero
February 2020
starstarstarstarstarstarstarstarstarstar
Dave was super helpful, always willing to go above and beyond.
By: Akram
February 2020
starstarstarstarstarstarstarstarstarstar
Organization and accuracy in everything
By: Heather
February 2020
starstarstarstarstarstarstarstarstarstar
Location and views.
By: Muhammed
February 2020
starstarstarstarstarstarstarstarstarstar_border
Timely responses either email OR telephonic conversation.
By: Adam
February 2020
starstarstarstarstarstarstarstarstarstar_border
Friendly service. Prompt
By: Shafqat
February 2020
starstarstarstarstarstarstarstarstarstar
It was a great experience to be with them
By: Qinjie
February 2020
starstarstarstarstarstarstarstarstarstar
Quick response
By: Jean-Marie
February 2020
starstarstarstarstarstarstarstarstarstar
They are interested in keeping me as customer.
By: Neeru
February 2020
starstarstarstarstarstarstarstarstarstar
Everything is good.
By: Thair
February 2020
starstarstarstarstarstarstarstarstarstar
Good developer project, modern , good building experience.
By: Mercy
February 2020
starstarstarstarstarstarstarstarstarstar_border
Their concept, the structural designs was very appealing.
By: Paul
January 2020
starstarstarstarstarstarstarstarstarstar
Thorough walk-through with Project Manager
By: Jesus
January 2020
starstarstarstarstarstarstarstarstarstar
Watching the house get built and working with Erik J.
By: Isidor
January 2020
starstarstarstarstarstarstarstarstarstar
Great communication with the team and they were always very kind.
By: Angela
January 2020
starstarstarstarstarstarstarstarstarstar_border
That they got the job done. Also appreciated the walk-through help and extra attention to detail.
By: Jagpreet
January 2020
starstarstarstarstarstarstarstarstarstar
Services are very good
By: Kristal
January 2020
starstarstarstarstarstarstarstarstarstar
My builder Eric went above and beyond to explain and help me with the process. Eric was great!! (I feel that my builder appreciates me as a customer Eric just Eric)
By: Saima
January 2020
starstarstarstarstarstarstarstarstarstar_border
We like the décor center the selection.
By: Sukhvir
January 2020
starstarstarstarstarstarstarstarstarstar
Everything was good.
By: Martin
January 2020
starstarstarstarstarstarstarstarstarstar
Openness of communication and personal approach by site staff.
Rafael the construction manager was exemplary during the build and afterwards with some electrical issues.
By: Jonathan
January 2020
starstarstarstarstarstarstarstarstarstar_border
Overall, the service is efficient and done in a timely manner.
By: Taghi
January 2020
starstarstarstarstarstarstarstarstarstar
Good communication
By: Giovanni
January 2020
starstarstarstarstarstarstarstarstarstar_border
Sorry, can't answer that right at this moment, as you know unresolved issue, but besides that good so far, hopefully even better once it will be all done.
By: Ahmed
January 2020
starstarstarstarstarstarstarstarstarstar
Very nice and very professional
By: Harjit
January 2020
starstarstarstarstarstarstarstarstarstar
Everything and they greeted us very nice too
By: Tammeka
January 2020
starstarstarstarstarstarstarstarstarstar
The decor process was very good and the person that went through the home and tarion was well done
By: Aastha
January 2020
starstarstarstarstarstarstarstarstarstar_border
The post delivery staff was very helpful. if we had any problems / questions about the home - we would just walk in to the construction trailer and the staff was more than happy to help us. I have not seen that level of service anywhere.
By: Nicola
January 2020
starstarstarstarstarstarstarstarstarstar
Everything was put together from your professional team!
By: Kerry
January 2020
starstarstarstarstarstarstarstarstarstar
they are always sending us updates, real estate in general and the schedule, and what's happening in the community
By: Ghulam
January 2020
starstarstarstarstarstarstarstarstarstar
Nice people working in the building. Office is helpful. Customer service in the builder is good.
By: Metin
January 2020
starstarstarstarstarstarstarstarstarstar
I don't find them too pushy. It was our decision. They pointed out everything to us and it was up to us.
By: Parul
January 2020
starstarstarstarstarstarstarstarstarstar
The overall work is good. WE have no complaints.
By: Rabindranath
January 2020
starstarstarstarstarstarstarstarstarstar_border
Their delivery was on time.
By: Osama
January 2020
starstarstarstarstarstarstarstarstarstar
Good response, good follow up, good listening to me
By: Michael
January 2020
starstarstarstarstarstarstarstarstarstar
On time and the property was in good condition. Quick response.
By: Matthew
January 2020
starstarstarstarstarstarstarstarstarstar_border
Lots of people to contact for different inquiries. All met with a timely response.
By: Leonita
January 2020
starstarstarstarstarstarstarstarstarstar_border
Available to work things out as mentioned in the second inspections of the house.
By: Whitney
January 2020
starstarstarstarstarstarstarstarstarstar
We really appreciated that our builder Mark and his assistant Kyle were very helpful during the build process.
By: Richard
January 2020
starstarstarstarstarstarstarstarstarstar
Rafael blew us away! He went above and beyond for us throughout the entire process and we feel so blessed to have had him as our builder. He deserves a promotion and a raise. Thank you for the incredible service and building experience Rafael!
By: Stuart
January 2020
starstarstarstarstarstarstarstarstarstar
Responsive
By: Paramveer
January 2020
starstarstarstarstarstarstarstarstarstar
Customer satisfaction
By: Niviya
January 2020
starstarstarstarstarstarstarstarstarstar
Excellent customer service, and the speed the empire built homes.
By: Robert
January 2020
starstarstarstarstarstarstarstarstarstar
Prompt replies and actions
By: Sandip
December 2019
starstarstarstarstarstarstarstarstarstar_border
All staff members on site. They always helping mode when you ask some help. I know sometime program coordinator having hard time to manage all contractors
By: Mark
December 2019
starstarstarstarstarstarstarstarstarstar_border
Site staff were great to work with. Very helpful when I need information or work done.
By: Debal
December 2019
starstarstarstarstarstarstarstarstarstar_border
All the deficits that we are identifying after the move in are being taken care of in a timely manner. Builder's representatives are pro-active.
By: Michael
December 2019
starstarstarstarstarstarstarstarstarstar
the design of the home
By: Neelam
December 2019
starstarstarstarstarstarstarstarstarstar
The timely response most to the time and team members were helpful where they know the issues.
By: Nino
December 2019
starstarstarstarstarstarstarstarstarstar_border
There are many levels that help you through the process which makes it pleasant
By: Najeeb
December 2019
starstarstarstarstarstarstarstarstarstar
Well done
By: Otto
December 2019
starstarstarstarstarstarstarstarstarstar
prompt service
By: Edmond
December 2019
starstarstarstarstarstarstarstarstarstar
Pdi, and customer service was timely and seemless
By: Neeraj
December 2019
starstarstarstarstarstarstarstarstarstar
Customer Service and availability of staff - always someone who responded to our phone calls and not just leaving messages . A live operator attending
By: Neeraj
December 2019
starstarstarstarstarstarstarstarstarstar
Hospitable and if don't know the answers , shall respond within a reasonable time .
By: Patricia
December 2019
starstarstarstarstarstarstarstarstarstar
All people we have dealt with have been delightful.
By: Dothlyn
December 2019
starstarstarstarstarstarstarstarstarstar
All the employees I had personally encountered very friendly and helpful.
By: Zeyad
December 2019
starstarstarstarstarstarstarstarstarstar
Excellent communication
By: Naveen
December 2019
starstarstarstarstarstarstarstarstarstar
The overall process was great
By: Lawrence
December 2019
starstarstarstarstarstarstarstarstarstar
Sq ft added due to change.
By: Jyoti
November 2019
starstarstarstarstarstarstarstarstarstar
Great Experience!
By: Steven
November 2019
starstarstarstarstarstarstarstarstarstar
the quick response when needed after we purchased - love my pantry it is so functional
By: Katherine
November 2019
starstarstarstarstarstarstarstarstarstar
Willing to meet concern and correct problems
By: Eniola
November 2019
starstarstarstarstarstarstarstarstarstar_border
the customer service
By: Urvashiben
November 2019
starstarstarstarstarstarstarstarstarstar
Everything was good and always update time to time.
By: Harry
November 2019
starstarstarstarstarstarstarstarstarstar
The project coordinator Devin on site has been so helpful and responsive to post closing issues. He's the most pleasant surprise
By: Ban
November 2019
starstarstarstarstarstarstarstarstarstar
very easy and simple and smooth, lots of nice options to look at
By: Saima
November 2019
starstarstarstarstarstarstarstarstarstar_border
very good
By: Ratan
November 2019
starstarstarstarstarstarstarstarstarstar
Professionalisms
By: Samia
November 2019
starstarstarstarstarstarstarstarstarstar
I really like that the staff of Empire Communities was able to answer all our concerns about buying our new house. They made sure we were able to complete our closing and move in comfortably.
By: Sohail
November 2019
starstarstarstarstarstarstarstarstarstar_border
Very responsive to my concerns.
By: Azza
November 2019
starstarstarstarstarstarstarstarstarstar
They are prompt and they are using good material.
By: Bryan
October 2019
starstarstarstarstarstarstarstarstarstar_border
The flexibility and communication.
By: Eduardo
October 2019
starstarstarstarstarstarstarstarstarstar_border
They worked fast.
By: Kevin
October 2019
starstarstarstarstarstarstarstarstarstar
The property manager. Chris was good to work with.
By: Yvette
October 2019
starstarstarstarstarstarstarstarstarstar_border
Deco centre !! so much fun and a great lunch too.
By: David
October 2019
starstarstarstarstarstarstarstarstarstar
My questions were answered and they were able to accommodate all my needs
By: Bikramjeet
October 2019
starstarstarstarstarstarstarstarstarstar
Excellent Customer service
By: Ha
October 2019
starstarstarstarstarstarstarstarstarstar
It’s the follow up and customer service. They care their product and service to the customer!
By: Cameron
October 2019
starstarstarstarstarstarstarstarstarstar_border
despite some hiccups, the process was easy
By: Rashida
October 2019
starstarstarstarstarstarstarstarstarstar_border
Friendly staff
Timely communication
By: Edward
October 2019
starstarstarstarstarstarstarstarstarstar
Customer service
By: Uri
October 2019
starstarstarstarstarstarstarstarstarstar
I had a great experience.

Note: Homeowner asked to mark everything 10 and that he had a great experience.
By: Christopher
October 2019
starstarstarstarstarstarstarstarstarstar_border
Quick and easy to talk to
By: Michelle
October 2019
starstarstarstarstarstarstarstarstarstar
They update us keeping us in the loop building wise, or installing grass we would receive emails to let us know
By: Sau
October 2019
starstarstarstarstarstarstarstarstarstar_border
quick feedback, onsite building follow-up, customer service
By: Mohamed
October 2019
starstarstarstarstarstarstarstarstarstar
They were thorough I loved everything about them. They are the best.
By: Joshua
October 2019
starstarstarstarstarstarstarstarstarstar
Home was already built and process was easy.
By: Surinder
September 2019
starstarstarstarstarstarstarstarstarstar
EVERY THING WAS TAKEN CARE IN TIMELY MANNER WITH GOOD CUSTOMER SERVICE RESPONSE
By: Imran
September 2019
starstarstarstarstarstarstarstarstarstar
After sale service is promising and quite satisfactory.
By: Muhammad
September 2019
starstarstarstarstarstarstarstarstarstar
Caring and courteous staff.
By: Jonathan
September 2019
starstarstarstarstarstarstarstarstarstar
Prompt responses from Gerri. And quick turnaround time for techs to arrive and address the issues.
By: Daniela
September 2019
starstarstarstarstarstarstarstarstarstar_border
Timelines, expertise were all excellent on all staff that came through the door
By: Ludmila
September 2019
starstarstarstarstarstarstarstarstarstar
Service had been done strongly by appointments, timely and with good quality
By: Nitin
September 2019
starstarstarstarstarstarstarstarstarstar
Excelllent
By: Daniel
September 2019
starstarstarstarstarstarstarstarstarstar
They were always available to answer our questions, keep us informed and help us with every step of the process.
By: Nicholas
September 2019
starstarstarstarstarstarstarstarstarstar
We had so many request/concerns/questions & Empire was more than accommodating. Also the beautiful constructions
By: Raj
September 2019
starstarstarstarstarstarstarstarstarstar
Honest and caring!
By: Aneta
September 2019
starstarstarstarstarstarstarstarstarstar_border
I liked the customer service of updates and care taken to anything I needed for the home.
By: Reema
September 2019
starstarstarstarstarstarstarstarstarstar
The ease of dealing with them and the punctuality
By: Mehtab
September 2019
starstarstarstarstarstarstarstarstarstar_border
service staff is always friendly and on time.
By: Dele
August 2019
starstarstarstarstarstarstarstarstarstar
I had good communication with the customer service. They respond well and that gives me comfort.
By: Bhumikaben
August 2019
starstarstarstarstarstarstarstarstarstar
Consistent communication. It wasn't like we were left in the dark.
By: Amardeep
August 2019
starstarstarstarstarstarstarstarstarstar
Emails n open communication
Great follow up
Work is done
By: Gloria
August 2019
starstarstarstarstarstarstarstarstarstar_border
friendly staff during walkthroughs and PDI
By: Harjaspal
August 2019
starstarstarstarstarstarstarstarstarstar_border
Timely response to the issue to resolve it
By: Velina
August 2019
starstarstarstarstarstarstarstarstarstar_border
The relationship with the salesman and the construction manager.
By: Lanita
August 2019
starstarstarstarstarstarstarstarstarstar
The people in the office were available and courteous.
By: Khatoon
August 2019
starstarstarstarstarstarstarstarstarstar
The properties Niagara Falls and the quality of construction.
By: Lynn
August 2019
starstarstarstarstarstarstarstarstarstar_border
Friendly and courteous
By: Paramjit
August 2019
starstarstarstarstarstarstarstarstarstar_border
good experience, the building was good, everything was good, no bad thing
By: Roger
July 2019
starstarstarstarstarstarstarstarstarstar_border
House was finished quickly; most of our issues were resolved satisfactorily; our new salesman, Jeff Isola, was awesome!
By: James
July 2019
starstarstarstarstarstarstarstarstarstar_border
The end product. I was impressed by the lack of major defects before move-in. The minor touch-ups were fixed promptly.
By: Mohan
July 2019
starstarstarstarstarstarstarstarstarstar
Best customer service
By: Vanessa
July 2019
starstarstarstarstarstarstarstarstarstar
they are always there when I needed their help
By: Isabel
July 2019
starstarstarstarstarstarstarstarstarstar
They were very helpful and helping me pick out my dacor
By: Domenic
July 2019
starstarstarstarstarstarstarstarstarstar
Friendly and would try to resolve any issue immediately
By: Irene
July 2019
starstarstarstarstarstarstarstarstarstar
Very helpful always attentive
By: Felipe
June 2019
starstarstarstarstarstarstarstarstarstar
Both Mike Harris & Rafael Casas were very professional & kept us updated along the way & also gave us a wonderful HOME!
By: Haley
June 2019
starstarstarstarstarstarstarstarstarstar
Worked quickly to get me moved in
By: Daniel
June 2019
starstarstarstarstarstarstarstarstarstar_border
Timely Responses
By: Richard
June 2019
starstarstarstarstarstarstarstarstarstar_border
Friendliness
By: Jason
June 2019
starstarstarstarstarstarstarstarstarstar
The final product
By: Michelle
June 2019
starstarstarstarstarstarstarstarstarstar
the professional & responsible team members
By: Joanne
June 2019
starstarstarstarstarstarstarstarstarstar
If I ever needed to contact anyone they were always available and ready to help.
By: Sukhjinderjit
June 2019
starstarstarstarstarstarstarstarstarstar
Construction
By: Rubina
June 2019
starstarstarstarstarstarstarstarstarstar
Very friendly and professional staff on site
By: Thushevan
June 2019
starstarstarstarstarstarstarstarstarstar
Very nice home
By: Adnan
June 2019
starstarstarstarstarstarstarstarstarstar
The price is good and the new gadgets.
By: Jonathan
June 2019
starstarstarstarstarstarstarstarstarstar_border
generally overall service nothing lacking in them very good
By: Naidan
June 2019
starstarstarstarstarstarstarstarstarstar
They are fast. They communicate very good. The send emails. If you ask, they answer the phone.
By: Lloyd
June 2019
starstarstarstarstarstarstarstarstarstar_border
PDI items were taken care. Delayed compensation was deducted, finishing was more than expected. Wood trim, kithen, bath amterials amd fixtures were dome nicely. Builders constuction office was at the location and they provided extraordinary timely convenient service to us.

The Home Owner Mark of Excellence (H.O.M.E.) is an independent certification program created by CustomerInsightTM and based solely on the voice of the customer. All scores and ratings are from real home owners, just like you. Winners are calculated solely from home owner feedback surveys. No industry judges or panels, just customer feedback. Learn more

Connect To The Best
Builders In The Industry

Click here to see the
total donations to date

Find a Builder or Renovator | H.O.M.E. Awards | How to Enter | About | Contact Us

Copyright ©2015-2020. All Rights Reserved

Privacy Statement | Security Statement | Legal Statement | Sitemap