Corporate Head Office

125 Villarboit Crescent
T 905 307 8102
F 905 307 8103

Overall Customer Reviews

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7.1 Stars Rating
10217 Customer Reviews
Click Here To Write A Review

Profile

Toronto Profile: After years of slowly growing our footprint, we can proudly say that we now operate in two countries, six regions and ninety communities. We have built more than 28,000 homes over the past 25+ years. We’re building new homes in Toronto, Ontario; Charlotte, North Carolina; Houston, Austin and San Antonio, Texas; and Atlanta, Georgia. By growing slowly, we have been able to maintain the family-owned-and-operated feel that’s grounded by our core values. As one of North America’s largest private homebuilders, our goal is to continue to grow, innovate and create some of the best communities to live in.

 

Recent Awards

  • H.O.M.E. Awards 2021 – Winner: Best Customer Experience
  • H.O.M.E. Awards 2020 – Winner: Best Customer Experience
  • 2019 Home Owner Mark of Excellence Award - Best Customer Experience Winner
  • 2019 Home Owner Mark of Excellence Award - Builder of Choice Winner
  • 2018 Home Owner Mark of Excellence Award - Builder of Choice Winner
  • 2015 (OHBA) Ontario Home Builder of the Year
  • 2013 Green Builder of the Year
  • The President’s Award from the Ontario New Home Warranty Program for Outstanding Service and Achievement,
  • Ontario Community of the Year Award for its Wyndfield and Wyndance communities

Communities













Customer Reviews

Click Here To Write A Review
By: Baljeet Singh
Jan 2022
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Quality and time taken to complete
By: Javid
Jan 2022
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They have been very helpful
By: Jagtinder
Jan 2022
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The layout.
By: Amandeep
Jan 2022
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Customer service
By: Mian Faraz
Jan 2022
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Everyone there is bery nice and helpful
By: Martin
Jan 2022
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I really don't know what to say. I would just like someone to come and resolve the problems in my home as soon as they can. I just really need someone to come and fix them.
By: Venkata
Jan 2022
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The main office
By: Rami Peter A.
Jan 2022
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I made a lot of money
By: Sooriya Narayanan
Jan 2022
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Good communication and customer service
By: Zara
Jan 2022
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provided clear recommendations and alternatives.
By: Arshad
Jan 2022
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Response from Customer Services is great but Construction teams are not good as per our experience. They are resolving the pending issues but it’s taking alot of time.
By: Ankush
Jan 2022
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communication
By: Clayton Anthony
Jan 2022
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I love how the staff made and continues to make me feel comfortable. I love the milestone updates and that there are friendly knowledgeable staff to speak with.
By: Shitalben
Jan 2022
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I liked the way they are doing their job. Good quality materials and nicely finished homes. What else one need, right!!!
By: Volence Andre
Jan 2022
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Customer service representative Cathy Galora offer me and my exceptional service. She cares about her customers. She is very professional, respectful and helpful. Thanks to Cathy!!!!
By: Michael
Jan 2022
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Customer service
By: Confidential
Jan 2022
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the staff was helpful
By: Confidential
Jan 2022
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Excellent responsive team.
By: Adrian
Jan 2022
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Clarity and the entire communication process was very good
By: Craig
Dec 2021
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The quality
By: Theslyn Adassa
Dec 2021
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I am satisfied. It is basic but I am satisfied.
By: Abdul
Dec 2021
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Nice house and just minor issues.
By: Olaoluwa
Dec 2021
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Communication
By: Takaendesa
Dec 2021
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I have my own home.
By: Carlos Emiliano
Dec 2021
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They were able to accommodate an earlier closing date 6 weeks earlier.
By: Partha
Dec 2021
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Overall professionalism
By: Paulette
Dec 2021
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I like the home. I like the layout double door entrance, lighting.
By: Vinay Gajanan
Dec 2021
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Timely response. Fabulous customer service
By: Iruo
Dec 2021
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Timely response to complaints
By: Leticia
Dec 2021
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The friendly and knowledgeable Empire staff both in the construction and service offices.
By: Confidential
Dec 2021
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The friendliness and options available to make choices right for our family
By: Farai Nobert
Dec 2021
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All the stages where going per plan and schedule
By: Ernesto
Dec 2021
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The customer service department response to our question and concerns
By: Mustafa
Dec 2021
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Everything
By: Delia
Dec 2021
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Service
By: Elizabeth
Dec 2021
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Price of the house
By: Komathy
Dec 2021
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The purchase, decor and PDI.
By: Confidential
Dec 2021
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Knowledgeable
By: Mustafa
Dec 2021
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Decor meetingMain office communications PDI preformingThe house exterior and interior design
By: Confidential
Dec 2021
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their superb human relations
By: Confidential
Dec 2021
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Transparency
By: Confidential
Dec 2021
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Transparency
By: Victor Idowu
Dec 2021
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The opportunity to pay the down payment deposit installmentaly.
By: Confidential
Dec 2021
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They are Great
By: Natalie
Dec 2021
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The construction team was amazing, the site tean great as well. Very personable and reliable
By: Yurina
Dec 2021
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Friendly, helpful and knowledgeable of the technician and customer service staff
By: Rudy Achas
Dec 2021
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Customer service
By: Lynecar
Dec 2021
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During the time that closing is near,When I called I got positive response
By: Mas Christopher Hami
Dec 2021
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Site supervisor that did the walk through was very knowledgeable
By: Dora M.
Dec 2021
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Friendliness and professionalism