Corporate Head Office

125 Villarboit Crescent
T 905 307 8102
F 905 307 8103

Overall Customer Reviews

starstarstarstarstarstarstar_halfstar_borderstar_borderstar_border
6.6 Stars Rating
659 Customer Reviews
Click Here To Write A Review

Profile

Empire Communities brings over 25 years of experience and uncompromising standards to the construction of our homes. Having opened our doors in 1993, we’ve since created a company that loves to dream big so that the best ideas can become better realities. For us, life revolves around giving our best, thinking differently and treating everyone with respect. This attitude has helped us grow from a small, single-project developer into one of North America’s largest homebuilders, with over 12,000 beautiful new homes and condominiums built between the Southwestern Ontario and GTA markets, as well as in Texas and Atlanta. Beyond this, our reputation for excellence drives our ability to make a positive impact. We create inspiring new places to live by being pioneers in our industry, giving our customers more and by caring for the world around us. We are proud to build communities that make everyday life richer and more sustainable with enviable designs where smart space planning and innovation meet.

 

Recent Awards

  • 2019 Home Owner Mark of Excellence Award - Best Customer Experience Winner
  • 2019 Home Owner Mark of Excellence Award - Builder of Choice Winner
  • 2018 Home Owner Mark of Excellence Award - Builder of Choice Winner
  • 2015 (OHBA) Ontario Home Builder of the Year
  • 2013 Green Builder of the Year
  • The President’s Award from the Ontario New Home Warranty Program for Outstanding Service and Achievement,
  • Ontario Community of the Year Award for its Wyndfield and Wyndance communities

Communities













Customer Reviews

Click Here To Write A Review
By: Reema
September 2019
starstarstarstarstarstarstarstarstarstar
The ease of dealing with them and the punctuality
By: Mehtab
September 2019
starstarstarstarstarstarstarstarstarstar_border
service staff is always friendly and on time.
By: Dele
August 2019
starstarstarstarstarstarstarstarstarstar
I had good communication with the customer service. They respond well and that gives me comfort.
By: Bhumikaben
August 2019
starstarstarstarstarstarstarstarstarstar
Consistent communication. It wasn't like we were left in the dark.
By: Amardeep
August 2019
starstarstarstarstarstarstarstarstarstar
Emails n open communication
Great follow up
Work is done
By: Gloria
August 2019
starstarstarstarstarstarstarstarstarstar_border
friendly staff during walkthroughs and PDI
By: Harjaspal
August 2019
starstarstarstarstarstarstarstarstarstar_border
Timely response to the issue to resolve it
By: Velina
August 2019
starstarstarstarstarstarstarstarstarstar_border
The relationship with the salesman and the construction manager.
By: Lanita
August 2019
starstarstarstarstarstarstarstarstarstar
The people in the office were available and courteous.
By: Khatoon
August 2019
starstarstarstarstarstarstarstarstarstar
The properties Niagara Falls and the quality of construction.
By: Lynn
August 2019
starstarstarstarstarstarstarstarstarstar_border
Friendly and courteous
By: Paramjit
August 2019
starstarstarstarstarstarstarstarstarstar_border
good experience, the building was good, everything was good, no bad thing
By: Roger
July 2019
starstarstarstarstarstarstarstarstarstar_border
House was finished quickly; most of our issues were resolved satisfactorily; our new salesman, Jeff Isola, was awesome!
By: James
July 2019
starstarstarstarstarstarstarstarstarstar_border
The end product. I was impressed by the lack of major defects before move-in. The minor touch-ups were fixed promptly.
By: Mohan
July 2019
starstarstarstarstarstarstarstarstarstar
Best customer service
By: Vanessa
July 2019
starstarstarstarstarstarstarstarstarstar
they are always there when I needed their help
By: Isabel
July 2019
starstarstarstarstarstarstarstarstarstar
They were very helpful and helping me pick out my dacor
By: Domenic
July 2019
starstarstarstarstarstarstarstarstarstar
Friendly and would try to resolve any issue immediately
By: Irene
July 2019
starstarstarstarstarstarstarstarstarstar
Very helpful always attentive
By: Felipe
June 2019
starstarstarstarstarstarstarstarstarstar
Both Mike Harris & Rafael Casas were very professional & kept us updated along the way & also gave us a wonderful HOME!
By: Haley
June 2019
starstarstarstarstarstarstarstarstarstar
Worked quickly to get me moved in
By: Daniel
June 2019
starstarstarstarstarstarstarstarstarstar_border
Timely Responses
By: Richard
June 2019
starstarstarstarstarstarstarstarstarstar_border
Friendliness
By: Jason
June 2019
starstarstarstarstarstarstarstarstarstar
The final product
By: Michelle
June 2019
starstarstarstarstarstarstarstarstarstar
the professional & responsible team members
By: Joanne
June 2019
starstarstarstarstarstarstarstarstarstar
If I ever needed to contact anyone they were always available and ready to help.
By: Sukhjinderjit
June 2019
starstarstarstarstarstarstarstarstarstar
Construction
By: Rubina
June 2019
starstarstarstarstarstarstarstarstarstar
Very friendly and professional staff on site
By: Thushevan
June 2019
starstarstarstarstarstarstarstarstarstar
Very nice home
By: Adnan
June 2019
starstarstarstarstarstarstarstarstarstar
The price is good and the new gadgets.
By: Jonathan
June 2019
starstarstarstarstarstarstarstarstarstar_border
generally overall service nothing lacking in them very good
By: Naidan
June 2019
starstarstarstarstarstarstarstarstarstar
They are fast. They communicate very good. The send emails. If you ask, they answer the phone.
By: Lloyd
June 2019
starstarstarstarstarstarstarstarstarstar_border
PDI items were taken care. Delayed compensation was deducted, finishing was more than expected. Wood trim, kithen, bath amterials amd fixtures were dome nicely. Builders constuction office was at the location and they provided extraordinary timely convenient service to us.
Register for the 2020 H.O.M.E Awards Now! Enter Now

The Home Owner Mark of Excellence (H.O.M.E.) is an independent certification program created by CustomerInsightTM and based solely on the voice of the customer. All scores and ratings are from real home owners, just like you. Winners are calculated solely from home owner feedback surveys. No industry judges or panels, just customer feedback. Learn more

Connect To The Best
Builders In The Industry

Click here to see the
total donations to date

Find a Builder or Renovator | H.O.M.E. Awards | How to Enter | About | Contact Us

Copyright ©2015-2019. All Rights Reserved

Privacy Statement | Security Statement | Legal Statement | Sitemap