Corporate Head Office

125 Villarboit Crescent
T 905 307 8102
F 905 307 8103

Overall Customer Reviews

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7.1 Stars Rating
14951 Customer Reviews
Click Here To Write A Review

Profile

Toronto Profile: After years of slowly growing our footprint, we can proudly say that we now operate in two countries, six regions and ninety communities. We have built more than 28,000 homes over the past 25+ years. We’re building new homes in Toronto, Ontario; Charlotte, North Carolina; Houston, Austin and San Antonio, Texas; and Atlanta, Georgia. By growing slowly, we have been able to maintain the family-owned-and-operated feel that’s grounded by our core values. As one of North America’s largest private homebuilders, our goal is to continue to grow, innovate and create some of the best communities to live in.

 

Recent Awards

  • H.O.M.E. Awards 2022 – Winner: Builder of Choice
  • H.O.M.E. Awards 2022 – Winner: Best Customer Experience
  • H.O.M.E. Awards 2021 – Winner: Best Customer Experience
  • H.O.M.E. Awards 2020 – Winner: Best Customer Experience
  • 2019 Home Owner Mark of Excellence Award - Best Customer Experience Winner
  • 2019 Home Owner Mark of Excellence Award - Builder of Choice Winner
  • 2018 Home Owner Mark of Excellence Award - Builder of Choice Winner
  • 2015 (OHBA) Ontario Home Builder of the Year
  • 2013 Green Builder of the Year
  • The President’s Award from the Ontario New Home Warranty Program for Outstanding Service and Achievement,
  • Ontario Community of the Year Award for its Wyndfield and Wyndance communities

Communities













Customer Reviews

Click Here To Write A Review
By: Rizalina Reyes
Jul 2025
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Flexible schedule and very friendly.
By: Praneeth Sagar
Jul 2025
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Team knows what they are doing. Very good knowledge
By: James Maina
Jul 2025
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Updates of the construction stages.
By: Chuyen
Jul 2025
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Very good
By: Dilpreet
Jul 2025
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Construction and customer service team was very helpful throughout all the steps. The only thing which annoys me is the light fixture in the stairs. I hope someone will understand our concern and will help us
By: Confidential
Jul 2025
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Timely and efficient.
By: Confidential
Jul 2025
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Customer service, PDI team’s help, on time delivery , excellent view
By: Confidential
Jul 2025
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Very proactive
By: Aleem Ahmad
Jun 2025
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Meet the time line
By: Confidential
Jun 2025
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the payment structure
By: Joyce Waithera
Jun 2025
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Good customer service. I loved the PDI walk through, was thorough, knowlegeable and very helpful
By: Diksha
Jun 2025
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Closing on time
By: Osbourne
Jun 2025
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Customer friendly
By: Conrad
Jun 2025
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Good people.
By: Confidential
Jun 2025
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Friendly staff
By: Confidential
Jun 2025
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I really like the area, appears to be quiet, new community, agent and staff very friendly and helpful…
By: Confidential
Jun 2025
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Empire service is explanation, They give very good service.
By: Micheal Ehimare
Jun 2025
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Professionalism, proactiveness, quick response to resolving any issue and always at arms length when you need them for any questions or explanation
By: Ann Michelle Pacetes
Jun 2025
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They communicate to you.
By: Aditya
Jun 2025
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The timely and professional communication via emails was so on point.
By: Confidential
Jun 2025
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stated earlier
By: Nada
Jun 2025
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Everyone helpful and considerate. They do the little extra
By: Astra B
Jun 2025
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Sharon Clark she was amazing. The porch is not finished and the driveway is not done yet.
By: Confidential
Jun 2025
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Right from the beginning of project till the and closing day, it was an excellent experience with Empire. We were amazed in every steps whether its design centre, PDI inspection, framework inspection. We were full informed each and every steps of construction process. I would like to thanks to Pima, Amanda, Aiden and to all who contributed their efforts to build our dream home.
By: Confidential
Jun 2025
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Effective Communication through out the construction of my house .
By: Chache Chyvelle
Jun 2025
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Easy process. Everything promised was delivered. Firm closing date
By: Alioune
Jun 2025
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I think the fact they give customers different options of payment is very helpful because it helps a lot because with the economy we have nobody can save up 50 k or 40 k but with the option of paying 2500 every month is very helpful
By: Anthony David
May 2025
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How friendly and professional the whole process was. Quality and care was above what I expected
By: Durell James
May 2025
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Every one was so welcoming
By: Nemikumar Manishkumar
May 2025
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Great communication by empire throughout the home buying journey, After buying Dipesh also came go house and explain me everything in detail about construction of house, upgrades of house, Alex is great as well, also jennifer caruso help me getting appliances. So overall experience of team member is great.
By: Mahan Edward
May 2025
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Quick to respond to inquiries
By: Confidential
May 2025
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How the customer service (Pina) and warranty team went above and beyond to ensure I am satisfied each of the way
By: Georgina Odelia
May 2025
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The workers were nice
By: Ramneek Singh
May 2025
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Everything was so organized and we got timely updates from the builder regarding the progress on our home.
By: Faizan
May 2025
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They were proactive and always answered the questions and provided resources.
By: Shah Mujeer
May 2025
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The design appointment! Diana was an absolute delight to work with. She took the time to understand us as individuals and assist in picking the best possible options and recommended appropriate upgrades which really made the whole house better than our expectations. Although, I wish we didn’t spend so much money on some of the upgrades and instead used that money towards more essential upgrades (eg: garage door opener, ac, range hood, etc)
By: Kulwant
May 2025
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Nice
By: Confidential
May 2025
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Follow-up emails and calls for reminders
By: Confidential
May 2025
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The down payment structure works well. Middle class people with 9-5 jobs are able to move into a home. I have recommended 'Empire' to home seekers already.
By: Confidential
May 2025
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Email reply immediately and good service
By: Abdul Rasheed
May 2025
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The home building process was very professional, enjoyed the proceed, and the home delivered beautifully
By: Ellenaida Lamsen
May 2025
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So far I have no issues, everything went well during the transactions I had with empire staff.
By: Confidential
May 2025
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You call, they come. The customer service was outstanding
By: Confidential
May 2025
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Professional - but needs better email management. Beyond the comments just shared re warranty, we have twice now received other residence updates to our inbox.
By: Confidential
May 2025
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Configuration for the home and the master home.
By: Upasana
May 2025
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The only positive experience was that we received the house keys on the scheduled day and time. However, the appliances were not available or installed, and we had to struggle to get them even two weeks after moving in.
By: Confidential
May 2025
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The help I received after the closing
By: Confidential
May 2025
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Well presented
By: Confidential
May 2025
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The pre-construction home was built as per the timeline. The overall finish and material used in construction is of good quality. It was very customer friendly staff and co-ordinating team helped us get the buying process very enjoyable and satisfying.
By: Lov Deep
May 2025
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Explanation payment agreement