Corporate Head Office

125 Villarboit Crescent
T 905 307 8102
F 905 307 8103

Overall Customer Reviews

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6.6 Stars Rating
659 Customer Reviews
Click Here To Write A Review

Profile

Empire Communities brings over 25 years of experience and uncompromising standards to the construction of our homes. Having opened our doors in 1993, we’ve since created a company that loves to dream big so that the best ideas can become better realities. For us, life revolves around giving our best, thinking differently and treating everyone with respect. This attitude has helped us grow from a small, single-project developer into one of North America’s largest homebuilders, with over 12,000 beautiful new homes and condominiums built between the Southwestern Ontario and GTA markets, as well as in Texas and Atlanta. Beyond this, our reputation for excellence drives our ability to make a positive impact. We create inspiring new places to live by being pioneers in our industry, giving our customers more and by caring for the world around us. We are proud to build communities that make everyday life richer and more sustainable with enviable designs where smart space planning and innovation meet.

 

Recent Awards

  • 2019 Home Owner Mark of Excellence Award - Best Customer Experience Winner
  • 2019 Home Owner Mark of Excellence Award - Builder of Choice Winner
  • 2018 Home Owner Mark of Excellence Award - Builder of Choice Winner
  • 2015 (OHBA) Ontario Home Builder of the Year
  • 2013 Green Builder of the Year
  • The President’s Award from the Ontario New Home Warranty Program for Outstanding Service and Achievement,
  • Ontario Community of the Year Award for its Wyndfield and Wyndance communities

Communities













Customer Reviews

Click Here To Write A Review
By: Rebecca
July 2020
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Friendly staff, always available & helpful.
By: Jeffrey
July 2020
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good communication
By: Sharon
July 2020
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Quality, customer service, responsive to all my concerns and/or questions. Working with me on pandemic setbacks.
By: Michael
July 2020
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People are personable
By: Luis
July 2020
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Communication
By: Walter
July 2020
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Frances Young Empire Reps.
By: Melinda
July 2020
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Amy Wills and Kevin Hargrove were exemplary. Always quick responses & service provider recommendations were great. Kevin went above & beyond fixed things before I asked, got me landscape & irrigation info and orientation was thorough & helpful.
By: Kristopher
July 2020
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Very responsive sales & other reps. Courteous professional service.
By: Joshua
July 2020
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Andy is awesome to work with
By: Paul
July 2020
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The builder was very accomodating and we were happy to find the house int he area we desired.
By: Roland
July 2020
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anytime excessable
By: Matthew
July 2020
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friendly service from Edwina
By: Jon
July 2020
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Kevin Hargrove & Amy Wills are awesome to work with!
By: Angela
July 2020
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Bob was able to assist me with any concerns I had.
By: James
July 2020
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Personal service and response. The ability to select interior design features.
By: James
July 2020
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They were pretty quick on building the home.
By: Yingjie
July 2020
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customer service manager is a nice gentleman. one he came to fix the water pipe leak, he explained my questions nicely
By: Elias
July 2020
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good service .
By: Cynia
July 2020
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The people that managed / work in the Empire Communitues example: Securiry staff, Customer Service Care Staff, builders, etc. are really nice people who are friendly , courteous , etc.
By: George
June 2020
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The customer service, customer service, customer service.

Also, the kitchen and kitchen cabinet was fantistically done.

I like the stair-case (just not with the carpeting)

The overall layout of the house

The design of the community will be awsome for family and children

I like the fact that mail boxes are covinient
By: Mary
June 2020
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Customer service and quality of final product. Please refer to my previous response.
By: Hong
June 2020
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Quick response and Problems were solved in a time manner.
By: Tuan
June 2020
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very easy going - overall design
By: Richard
June 2020
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The lady that took care of us was very attentive.
By: Angela
June 2020
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Kept me up to date with progress of home, good quality.
By: Rachel
June 2020
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Jay (sales rep) and Eric were very welcoming, reassuring and kept me updated on every step.
By: David
June 2020
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My sales rep & builder were excellent
By: Sandra
June 2020
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Professional behaviour & honesty.
By: Stuart
June 2020
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Interaction with Michelle Randolf and Bach Brier.
By: Marion
June 2020
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Very pleasant, professional and attentive to the needs of the buyer
By: Rena
June 2020
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Representative & builders were knowledgeable about the company & products. Materials used appear to be of good quality.
By: Thomas
June 2020
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Time frame from contract to close was on target.
By: Benjamin
June 2020
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Working with Alejandro was Amazing! Jake answered all our questions and did a great job providing the vision of the development and listening to our needs, recommending the house plan that fit us. Bob also did ok. :)
By: Manuel
June 2020
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Friendly staff, thanks Jola
By: Ghanshyambhai
June 2020
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timely response and answers to all my questions
By: Sergey
June 2020
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Fast communication, knowledgeable responses
By: Nabil
June 2020
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Final product (the home) is amazing.
By: Neeraj
June 2020
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Quality Materials used and service ; excellent design both exterior and interior
By: Haschem
June 2020
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Good service
By: Teddy
June 2020
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they are very good
By: Kamran
June 2020
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Communication.
Promptness.
Care within my home.
Attention to detail.
I felt, in each case that I was well taken care of.
By: Mariana
June 2020
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Great Decor experience (Maria I believe) and PDI experience (Lawrence).
Having electrical charging station rough-in available on my parking spot, a request that I sent over 2 years before the move in.

By: Cynthia
June 2020
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They always answered our concerns promptly
By: Naidan
June 2020
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Service is pretty good too, i have no issue with it.
By: Lawrence
May 2020
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PDI guy spotted more items than we did.
By: Naileshkumar
May 2020
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good work
By: Ghulam
May 2020
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Office was quick to respond.
Charrisse, Chiron and Sammar were outstanding. The 3 strong pillars.
By: Jerrid
May 2020
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they exceeded our expectations on things that needed to get done
By: Brian
May 2020
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the representative for Empire was really nice to work with - manage builder and sales person very helpful
By: Jose
May 2020
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Great!!
By: Denis
May 2020
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Transparency and proactivity to solve issues.
By: Amy
May 2020
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All went smoothly and we were in communication throughout the process. Mark Holly exceeded our expectations. Was professional & courteous!
By: Ryan
May 2020
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Always available.
By: Eric
May 2020
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The polite and professional staff especially Brittany she has been great to deal with and very helpful, please make sure to pass our appreciation along to her.
By: Sudip
May 2020
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The layout plan and Service
By: James
May 2020
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Prompt customer service about issues or questions.
By: Sayed
May 2020
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Very good service's I love Empire
By: Muhammad
May 2020
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I think they are very professional
By: Luis
May 2020
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quality of work that they deliver their follow up was responsive during the timeframe on top of things The Care.
By: Raafat
May 2020
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It was done on time
By: Junaid
May 2020
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No issues, its great.
By: Tahir
May 2020
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Beautiful building
By: David
May 2020
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master bath: large shower and linen closet, but we bought a spec
By: Jeffrey
May 2020
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Prompt service.
By: Donald
May 2020
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We appreciated the interaction with staff, Amy and Cameron, the most.
By: Matthew
May 2020
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Seeing the finished house Rob was Great to work with. Alejandro really knows his craft and makes me feel comfortable knowing my home is built to high standards.
By: Douglas
May 2020
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That he was friendly and easy to get a hold of.
By: Robert
May 2020
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Salesman went above and beyond to assist with sale.
By: Richard
April 2020
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Constr. Mgr was very knowledgeable organized and easy to talk to!!
By: Dustin
April 2020
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Friendly environment
By: James
April 2020
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Easy to work with, solid quality home
By: Bradley
April 2020
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Knowledge, professionalism, pride in product.
By: Shaheer
April 2020
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Quick and simple with good communication.
By: Vishalkumar
April 2020
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Customer service with precise and quick reply and great solutions. Specially thanks to pina,keri,karen and vanessa .
By: Sheik
April 2020
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Accountability
By: Emmanuel
April 2020
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Prompt responses to requests/enquiries
By: Olawale
April 2020
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Effective communication through the process
By: Naheed
April 2020
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They are very cooperative .helpful .and responsible .
By: Koteswara
April 2020
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Customer service from Head office and construction site.
By: Ranjithraj
April 2020
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overall unit and the building I like it
By: Nader
April 2020
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The customer service is pretty good property management team very responsible keeping in touch re: building the team that looks after the pool in general customer service pretty good and the handling of the Covid.
By: Ania
April 2020
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Easy communication.
By: Irwin
April 2020
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Felt like we became part of a family rather than just a 'number'.
By: Dorothy
April 2020
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Good product
By: Trey
April 2020
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Quick
By: Dolores
April 2020
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They are courteous/polite and stands by their word
By: Dwight
April 2020
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Good builders
By: Justin
April 2020
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our relationship with Amy & Cameron
By: Ryan
April 2020
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Alejanjro, Bob, Jessica, and Tom were very helpful and responsive to inquiries. We never felt out of the loop.
By: Shiv
April 2020
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Overall everything
By: Adebola
April 2020
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The communication was good. I got a quick response to my queries.
By: Aejaz
April 2020
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very prompt
By: Syed
April 2020
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Well run company. Good and competent staff.
By: Mitchell
April 2020
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Customer Service
By: Sabrina
March 2020
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they were responsive to us
By: Bruce
March 2020
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How professionally and kindly we were treated by all the employees, and how much personal attention they always gave us.
By: John
March 2020
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Friendly
By: Jaskaur
March 2020
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Good service
By: Aslam
March 2020
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Good Customer service
By: Sachinkumar
March 2020
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I really like Brittney as she is the only person I have meet from the empire community(I bought the home on assignment). Brittney went above and beyond her duty and helped me when I needed it.
By: Christopher
March 2020
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How smooth Meetings with the construction Manager Rafael. He was very helpful and gave us peace of mind after our home inspection report was sent.
By: Christopher
March 2020
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Empire communities was fast and professional.
By: Trace
March 2020
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Gene the Construction Manager was great.
By: Edmundo
March 2020
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Close contact received the unit they explained everything to us patiently good customer service.
By: David
March 2020
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The professionalism and heart
By: Noemi
March 2020
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Friendly and willingness to Accommodate our needs.
By: Matthew
March 2020
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Cameron did a great job getting all of the corrections made in a very speedy but still accurate fashion.
By: Andrew
March 2020
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Great customer service with the builder! Very easy to work with.
By: Joe
March 2020
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Honesty, Timely answers, Willing to meet my neads.
By: Garret
March 2020
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The front office - Amy Wills & Sophie
By: Sarandeep
March 2020
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Empire community is good service they give me all information about my home
By: Kalvinder
March 2020
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The condo construction is state of the art.
By: Alan
February 2020
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Prompt and efficient
By: Maria
February 2020
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Trades are respectful toward homeowner.
By: Mohammad
February 2020
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Good communication.
By: Justin
February 2020
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Promptness of responses and actions taken when necessary.
By: Anghelesu
February 2020
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Even though it was a long time to wait, the end result was worth it!
By: Manoj
February 2020
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Very professional and helpful
By: Harischandra
February 2020
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My questions were answered in a timely manner
By: Marco
February 2020
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They were quick to answer my questions.
By: Fernando
February 2020
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Larry Schuler & Matt Schutla were great, answered my questions, easy to talk to.
By: Todd
February 2020
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The employees were very flexible, especially our sales rep.
By: Victoria
February 2020
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Responsiveness, friendly, easy to work with
By: Tanner
February 2020
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Open communication with the Empire Communities team
By: Cicero
February 2020
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Dave was super helpful, always willing to go above and beyond.
By: Akram
February 2020
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Organization and accuracy in everything
By: Heather
February 2020
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Location and views.
By: Muhammed
February 2020
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Timely responses either email OR telephonic conversation.
By: Adam
February 2020
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Friendly service. Prompt
By: Shafqat
February 2020
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It was a great experience to be with them
By: Qinjie
February 2020
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Quick response
By: Jean-Marie
February 2020
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They are interested in keeping me as customer.
By: Neeru
February 2020
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Everything is good.
By: Thair
February 2020
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Good developer project, modern , good building experience.
By: Mercy
February 2020
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Their concept, the structural designs was very appealing.
By: Paul
January 2020
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Thorough walk-through with Project Manager
By: Jesus
January 2020
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Watching the house get built and working with Erik J.
By: Isidor
January 2020
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Great communication with the team and they were always very kind.
By: Angela
January 2020
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That they got the job done. Also appreciated the walk-through help and extra attention to detail.
By: Jagpreet
January 2020
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Services are very good
By: Kristal
January 2020
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My builder Eric went above and beyond to explain and help me with the process. Eric was great!! (I feel that my builder appreciates me as a customer Eric just Eric)
By: Saima
January 2020
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We like the décor center the selection.
By: Sukhvir
January 2020
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Everything was good.
By: Martin
January 2020
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Openness of communication and personal approach by site staff.
Rafael the construction manager was exemplary during the build and afterwards with some electrical issues.
By: Jonathan
January 2020
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Overall, the service is efficient and done in a timely manner.
By: Taghi
January 2020
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Good communication
By: Giovanni
January 2020
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Sorry, can't answer that right at this moment, as you know unresolved issue, but besides that good so far, hopefully even better once it will be all done.
By: Ahmed
January 2020
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Very nice and very professional
By: Harjit
January 2020
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Everything and they greeted us very nice too
By: Tammeka
January 2020
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The decor process was very good and the person that went through the home and tarion was well done
By: Aastha
January 2020
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The post delivery staff was very helpful. if we had any problems / questions about the home - we would just walk in to the construction trailer and the staff was more than happy to help us. I have not seen that level of service anywhere.
By: Nicola
January 2020
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Everything was put together from your professional team!
By: Kerry
January 2020
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they are always sending us updates, real estate in general and the schedule, and what's happening in the community
By: Ghulam
January 2020
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Nice people working in the building. Office is helpful. Customer service in the builder is good.
By: Metin
January 2020
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I don't find them too pushy. It was our decision. They pointed out everything to us and it was up to us.
By: Parul
January 2020
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The overall work is good. WE have no complaints.
By: Rabindranath
January 2020
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Their delivery was on time.
By: Osama
January 2020
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Good response, good follow up, good listening to me
By: Michael
January 2020
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On time and the property was in good condition. Quick response.
By: Matthew
January 2020
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Lots of people to contact for different inquiries. All met with a timely response.
By: Leonita
January 2020
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Available to work things out as mentioned in the second inspections of the house.
By: Whitney
January 2020
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We really appreciated that our builder Mark and his assistant Kyle were very helpful during the build process.
By: Richard
January 2020
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Rafael blew us away! He went above and beyond for us throughout the entire process and we feel so blessed to have had him as our builder. He deserves a promotion and a raise. Thank you for the incredible service and building experience Rafael!
By: Stuart
January 2020
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Responsive
By: Paramveer
January 2020
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Customer satisfaction
By: Niviya
January 2020
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Excellent customer service, and the speed the empire built homes.
By: Robert
January 2020
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Prompt replies and actions
By: Sandip
December 2019
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All staff members on site. They always helping mode when you ask some help. I know sometime program coordinator having hard time to manage all contractors
By: Mark
December 2019
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Site staff were great to work with. Very helpful when I need information or work done.
By: Debal
December 2019
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All the deficits that we are identifying after the move in are being taken care of in a timely manner. Builder's representatives are pro-active.
By: Michael
December 2019
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the design of the home
By: Neelam
December 2019
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The timely response most to the time and team members were helpful where they know the issues.
By: Nino
December 2019
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There are many levels that help you through the process which makes it pleasant
By: Najeeb
December 2019
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Well done
By: Otto
December 2019
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prompt service
By: Edmond
December 2019
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Pdi, and customer service was timely and seemless
By: Neeraj
December 2019
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Customer Service and availability of staff - always someone who responded to our phone calls and not just leaving messages . A live operator attending
By: Neeraj
December 2019
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Hospitable and if don't know the answers , shall respond within a reasonable time .
By: Patricia
December 2019
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All people we have dealt with have been delightful.
By: Dothlyn
December 2019
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All the employees I had personally encountered very friendly and helpful.
By: Zeyad
December 2019
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Excellent communication
By: Naveen
December 2019
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The overall process was great
By: Lawrence
December 2019
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Sq ft added due to change.
By: Jyoti
November 2019
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Great Experience!
By: Steven
November 2019
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the quick response when needed after we purchased - love my pantry it is so functional
By: Katherine
November 2019
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Willing to meet concern and correct problems
By: Eniola
November 2019
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the customer service
By: Urvashiben
November 2019
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Everything was good and always update time to time.
By: Harry
November 2019
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The project coordinator Devin on site has been so helpful and responsive to post closing issues. He's the most pleasant surprise
By: Ban
November 2019
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very easy and simple and smooth, lots of nice options to look at
By: Saima
November 2019
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very good
By: Ratan
November 2019
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Professionalisms
By: Samia
November 2019
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I really like that the staff of Empire Communities was able to answer all our concerns about buying our new house. They made sure we were able to complete our closing and move in comfortably.
By: Sohail
November 2019
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Very responsive to my concerns.
By: Azza
November 2019
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They are prompt and they are using good material.
By: Bryan
October 2019
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The flexibility and communication.
By: Eduardo
October 2019
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They worked fast.
By: Kevin
October 2019
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The property manager. Chris was good to work with.
By: Yvette
October 2019
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Deco centre !! so much fun and a great lunch too.
By: David
October 2019
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My questions were answered and they were able to accommodate all my needs
By: Bikramjeet
October 2019
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Excellent Customer service
By: Ha
October 2019
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It’s the follow up and customer service. They care their product and service to the customer!
By: Cameron
October 2019
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despite some hiccups, the process was easy
By: Rashida
October 2019
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Friendly staff
Timely communication
By: Edward
October 2019
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Customer service
By: Uri
October 2019
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I had a great experience.

Note: Homeowner asked to mark everything 10 and that he had a great experience.
By: Christopher
October 2019
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Quick and easy to talk to
By: Michelle
October 2019
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They update us keeping us in the loop building wise, or installing grass we would receive emails to let us know
By: Sau
October 2019
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quick feedback, onsite building follow-up, customer service
By: Mohamed
October 2019
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They were thorough I loved everything about them. They are the best.
By: Joshua
October 2019
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Home was already built and process was easy.
By: Surinder
September 2019
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EVERY THING WAS TAKEN CARE IN TIMELY MANNER WITH GOOD CUSTOMER SERVICE RESPONSE
By: Imran
September 2019
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After sale service is promising and quite satisfactory.
By: Muhammad
September 2019
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Caring and courteous staff.
By: Jonathan
September 2019
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Prompt responses from Gerri. And quick turnaround time for techs to arrive and address the issues.
By: Daniela
September 2019
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Timelines, expertise were all excellent on all staff that came through the door
By: Ludmila
September 2019
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Service had been done strongly by appointments, timely and with good quality
By: Nitin
September 2019
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Excelllent
By: Daniel
September 2019
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They were always available to answer our questions, keep us informed and help us with every step of the process.
By: Nicholas
September 2019
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We had so many request/concerns/questions & Empire was more than accommodating. Also the beautiful constructions
By: Raj
September 2019
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Honest and caring!
By: Aneta
September 2019
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I liked the customer service of updates and care taken to anything I needed for the home.
By: Reema
September 2019
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The ease of dealing with them and the punctuality
By: Mehtab
September 2019
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service staff is always friendly and on time.
By: Dele
August 2019
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I had good communication with the customer service. They respond well and that gives me comfort.
By: Bhumikaben
August 2019
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Consistent communication. It wasn't like we were left in the dark.
By: Amardeep
August 2019
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Emails n open communication
Great follow up
Work is done
By: Gloria
August 2019
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friendly staff during walkthroughs and PDI
By: Harjaspal
August 2019
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Timely response to the issue to resolve it
By: Velina
August 2019
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The relationship with the salesman and the construction manager.
By: Lanita
August 2019
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The people in the office were available and courteous.
By: Khatoon
August 2019
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The properties Niagara Falls and the quality of construction.
By: Lynn
August 2019
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Friendly and courteous
By: Paramjit
August 2019
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good experience, the building was good, everything was good, no bad thing
By: Roger
July 2019
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House was finished quickly; most of our issues were resolved satisfactorily; our new salesman, Jeff Isola, was awesome!
By: James
July 2019
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The end product. I was impressed by the lack of major defects before move-in. The minor touch-ups were fixed promptly.
By: Mohan
July 2019
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Best customer service
By: Vanessa
July 2019
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they are always there when I needed their help
By: Isabel
July 2019
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They were very helpful and helping me pick out my dacor
By: Domenic
July 2019
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Friendly and would try to resolve any issue immediately
By: Irene
July 2019
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Very helpful always attentive
By: Felipe
June 2019
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Both Mike Harris & Rafael Casas were very professional & kept us updated along the way & also gave us a wonderful HOME!
By: Haley
June 2019
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Worked quickly to get me moved in
By: Daniel
June 2019
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Timely Responses
By: Richard
June 2019
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Friendliness
By: Jason
June 2019
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The final product
By: Michelle
June 2019
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the professional & responsible team members
By: Joanne
June 2019
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If I ever needed to contact anyone they were always available and ready to help.
By: Sukhjinderjit
June 2019
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Construction
By: Rubina
June 2019
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Very friendly and professional staff on site
By: Thushevan
June 2019
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Very nice home
By: Adnan
June 2019
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The price is good and the new gadgets.
By: Jonathan
June 2019
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generally overall service nothing lacking in them very good
By: Naidan
June 2019
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They are fast. They communicate very good. The send emails. If you ask, they answer the phone.
By: Lloyd
June 2019
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PDI items were taken care. Delayed compensation was deducted, finishing was more than expected. Wood trim, kithen, bath amterials amd fixtures were dome nicely. Builders constuction office was at the location and they provided extraordinary timely convenient service to us.