Corporate Head Office

125 Villarboit Crescent
T 905 307 8102
F 905 307 8103

Overall Customer Reviews

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7.1 Stars Rating
11790 Customer Reviews
Click Here To Write A Review

Profile

Toronto Profile: After years of slowly growing our footprint, we can proudly say that we now operate in two countries, six regions and ninety communities. We have built more than 28,000 homes over the past 25+ years. We’re building new homes in Toronto, Ontario; Charlotte, North Carolina; Houston, Austin and San Antonio, Texas; and Atlanta, Georgia. By growing slowly, we have been able to maintain the family-owned-and-operated feel that’s grounded by our core values. As one of North America’s largest private homebuilders, our goal is to continue to grow, innovate and create some of the best communities to live in.

 

Recent Awards

  • H.O.M.E. Awards 2022 – Winner: Builder of Choice
  • H.O.M.E. Awards 2022 – Winner: Best Customer Experience
  • H.O.M.E. Awards 2021 – Winner: Best Customer Experience
  • H.O.M.E. Awards 2020 – Winner: Best Customer Experience
  • 2019 Home Owner Mark of Excellence Award - Best Customer Experience Winner
  • 2019 Home Owner Mark of Excellence Award - Builder of Choice Winner
  • 2018 Home Owner Mark of Excellence Award - Builder of Choice Winner
  • 2015 (OHBA) Ontario Home Builder of the Year
  • 2013 Green Builder of the Year
  • The President’s Award from the Ontario New Home Warranty Program for Outstanding Service and Achievement,
  • Ontario Community of the Year Award for its Wyndfield and Wyndance communities

Communities













Customer Reviews

Click Here To Write A Review
By: Navneet Kaur
Jun 2023
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Since I have dealt with many builders I realize Empire is a good builder. If the home was delayed they kept you informed.
By: Varin Hemantkumar
Jun 2023
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They responded well at the customer service office. Good options at the design studio
By: Ahmad
Jun 2023
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Timely service response.
By: Ali
Jun 2023
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To deliver on a timely manner
By: Vinod-Kumar
Jun 2023
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Friendly and helpful
By: Vijay Hari
Jun 2023
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Timely delivery, good quality, prompt follow up on pending issues. Polite staff, knowledgeable, and willing to assist.
By: Anu
May 2023
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Everything was great
By: Jacqueline Marrion
May 2023
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Okay
By: Rajasekhar
May 2023
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None for now
By: MD Rakibul
May 2023
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They are prompt and committed to their words
By: Olayinka Sikiru
May 2023
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Customer service team are amazing and good at their work. I love the building structure and how spacious the rooms were built. However the subcontractors performing repairs let down my overall experience.
By: Barrington S.
May 2023
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Easy to contact anyone for problems.
By: Henry Chigozie
May 2023
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Rooms are spacious. Environment is safe.
By: George
May 2023
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Everything was pretty good
By: Zara
May 2023
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Smooth process. What I asked for was there.
By: Francisco Jose Ayest
May 2023
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The quality of the house
By: Ralph
May 2023
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Overall we are pretty happy they did their best. Good builder I would come back to other options to invest and I recommended to friends and family.
By: Confidential
May 2023
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The service. When I call they come quick.
By: Mohammad
May 2023
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We are quite satisfied.
By: David Usuomon
May 2023
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Empire is good. They deliver and I have no complaints on my side. If I had the opportunity to buy another home it would be with Empire.
By: Sami
May 2023
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Repair were done timely manner
By: Jani N.
May 2023
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I never had a problem with them
By: Javaid
May 2023
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On time and professional service.
By: Confidential
Apr 2023
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The promptness
By: Confidential
Apr 2023
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Every machine/device is working as expected (furnace, electricity )
By: Joshua
Apr 2023
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they were very flexible in terms applying changes as per my request.
By: Amit Kumar
Apr 2023
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Empire build master plan community as investor I will get good return.
By: Confidential
Apr 2023
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Two months already not fix the carpet bumps all the bedroom doors falling
By: Confidential
Apr 2023
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All the team at Empire listened to all the issues that I had with the house and are taking actions to solve them.
By: Jessica Lynn
Apr 2023
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Communication was great and the service techs were lovely.
By: Allan Blair R.
Apr 2023
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Their very helpful
By: Sukhwinder
Apr 2023
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Good service
By: Confidential
Apr 2023
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Perfections
By: Suran Matti
Apr 2023
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Keeping updated about the process of building my home.
By: Confidential
Apr 2023
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It was a good experience
By: Gavin St Clair
Apr 2023
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Customer service in the initial stages leading up to closing was very good.
By: Elizabeth
Apr 2023
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They listened and reassured
By: Vinod-Kumar
Apr 2023
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Spent 10 minutes with the receptionist and she answered all of our questions.
By: Jack
Apr 2023
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WILL RESERVE MY COMMENTS TILL AFTER FURTHER DISCUSSION WITH FLOOR INSTALLERS.
By: Uzair Ehsun
Apr 2023
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Ability to communicate when it came to issues needing fixed.
By: Rohit
Apr 2023
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Not very happy
By: Confidential
Apr 2023
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They are very prompt and quick to fix issues.
By: Caiyi
Apr 2023
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They take care of the imperfections. They value my business.
By: Confidential
Mar 2023
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They were respectful in communication and while in my home and they did their best to get us in the home ASAP when we were anxious and uncertain, they reassured us.
By: Arham
Mar 2023
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Very professional company since the beginning they helped me a lot were clear good company very satisfied with Empires services. Sharon was very nice and helped even if she was not in the office,she never backed out was polite and helpful.
By: Francesca
Mar 2023
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Great customer service team. Understanding and courteous. Quick to respond and resolved issues.
By: Farwa
Mar 2023
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Design
By: Temitope Kehinde
Mar 2023
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Prompt solution
By: Elfride Jeanette Ber
Mar 2023
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the kindness of all its employees and the logistics of the construction and delivery of my house
By: Anu
Mar 2023
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I loved the way everyone quickly responded

The Home Owner Mark of Excellence (H.O.M.E.) is an independent certification program created by CustomerInsightTM and based solely on the voice of the customer. All scores and ratings are from real home owners, just like you. Winners are calculated solely from home owner feedback surveys. No industry judges or panels, just customer feedback. Learn more

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