Corporate Head Office

5775 Glenridge Drive
Building D, Suite 350
Atlanta, GA 30328
T 770-541-5250

Overall Customer Reviews

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8.4 Stars Rating
1214 Customer Reviews
Click Here To Write A Review

Profile

Atlanta Profile: After years of slowly growing our footprint, we can proudly say that we now operate in two countries, six regions and ninety communities. We have built more than 28,000 homes over the past 25+ years. We’re building new homes in Atlanta, Georgia; Charlotte, North Carolina; Houston, Austin and San Antonio, Texas; and Toronto, Ontario. By growing slowly, we have been able to maintain the family-owned-and-operated feel that’s grounded by our core values. As one of North America’s largest private homebuilders, our goal is to continue to grow, innovate and create some of the best communities to live in.

Recent Awards

  • H.O.M.E. Awards 2022 – Winner: Builder of Choice
  • H.O.M.E. Awards 2022 – Winner: Best Customer Experience
  • Gold Medal: Halcyon Camden Model Home ($600,000-$699,000 Single-family Detached)
  • Gold Medal: Best Logo - Community for 4Forty4
  • Gold Medal: Best On-site Signage (‘Hello Atlanta’ Intown windscreens)
  • Gold Medal: Best Website – Builder/Developer
  • Gold Medal: Best Website – Community; Hello Atlanta, Meet Empire Landing Page
  • Gold Medal: Best Email Marketing Message – Intown Atlanta Drip Campaign
  • Gold Medal: Best Social Media Campaign – Intown Atlanta Campaign
  • Gold Medal: Best Marketing Campaign – Budget under $10,000 – ‘Hello Atlanta, Meet Empire’/Intown Atlanta campaign
  • Silver Medal: Best Model Home/Sales Center; The Camden Model/Sales Center at Halcyon

Communities











Customer Reviews

Click Here To Write A Review
By: Chip
Dec 2023
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The people! Grateful to be able to work with team.
By: Parker
Nov 2023
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The communication. THey kept me in the loop
By: Chris
Nov 2023
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Everyone has been friendly and accommodating considering we are the first homeowner in the neighborhood.
By: Confidential
Nov 2023
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It’s awesome
By: Louis Steven
Nov 2023
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Every one has been good to work with and seem genuinely concerned with us being satisfied with our home.
By: Darryl
Nov 2023
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Responsiveness
By: Roy
Oct 2023
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Responsiveness from every member of the Empire team we have interacted with.
By: Jatinder
Oct 2023
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good location
By: Confidential
Oct 2023
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Good communication and follow through
By: Akila
Oct 2023
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Great communication
By: Confidential
Oct 2023
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Very good experience so far. Hope to have this continues!!.
By: Sandra
Sep 2023
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Most everyone is helpful but I don't think that issues get resolved quickly enough. It has been a year and I am still trying to get things fixed. Gerian was great.
By: Rahul
Sep 2023
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Friendly people
By: Grace
Sep 2023
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The location
By: Emily
Sep 2023
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How hands on the builder is and helpful
By: Alana
Aug 2023
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It’s clear through the level of customer service I’ve experienced that Empire cares about their customers.
By: David
Aug 2023
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product, land plan, employees,
By: Nicole
Aug 2023
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The people.
By: Mary
Aug 2023
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Mike Burnett has been extremely kind and helpful and has been a great communicator!
By: John
Aug 2023
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Responsiveness of the team through the entire process was appreciated and made things very smooth from my perspective.
By: Samuil
Aug 2023
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Timeliness
By: Chris
Jul 2023
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Responsiveness, thoroughness, friendliness…great so far.
By: David
Jul 2023
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The ability to know the people I'm buying the house from. They are one phone call or text away if I need them. Incredible service and care.
By: Tu
Jul 2023
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Really great customer service on all fronts and solid expertise.
By: Confidential
Jul 2023
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The care and neighbors around me.
By: Confidential
Jul 2023
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The process was very easy and the communication throughout the different parts of the process was very consistent.
By: Courtnay
Jul 2023
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Quick responses and through communication as well as being very friendly!
By: Leisa
Jul 2023
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They take care of the issues quickly
By: Robb
Jul 2023
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The move-in process. Community still finishing out and eager to see how this is handled
By: Confidential
Jun 2023
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Our sales representative.
By: Latoya
Jun 2023
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Easy to work with staff.
By: Confidential
Jun 2023
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Clear communication and very friendly and helpful staff that enjoy their job.
By: Confidential
Jun 2023
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the attention to detail
By: Courtnay
Jun 2023
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Quick, easy and very effective communication. Everyone was very friendly and super helpful! Overall great experience!
By: Danielle
Jun 2023
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The project manager was nice and explained everything. Kyma. Sat with AT&T guy for an hour to fix problem
By: Lilian
Jun 2023
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The professionalism and commitment from all the people that I worked with.
By: Lydia
Jun 2023
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Design appointments.
By: Hyesoo
Jun 2023
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They are always there
By: Jaya
Jun 2023
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COnstruction of the building and the quality.
By: Jared
Jun 2023
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Time Bennet and Christen and Stephanie
By: Nicole
May 2023
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It was our first home purchase and they were great at answering questions and the process was simple.
By: Confidential
May 2023
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I appreciated that they assigned me a service rep, Evan, who can answer all my questions as the process goes along.
By: Raynusha
May 2023
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Great communication and responsiveness
By: Confidential
Apr 2023
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David was awesome throughout the process. Very patient and kept me informed.
By: Anthony
Apr 2023
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Moving in
By: Kevin
Mar 2023
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Entire team was spectacular. Worked well with Ameris for closing.
By: Jon
Mar 2023
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I like the lot that I bought I bought a specific lot because of the location. I get to look at a park all day long.
By: Michael
Mar 2023
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Working with the construction manager.
By: Rakesh
Feb 2023
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Easily approachable
By: Thomas
Feb 2023
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Prompt and professional

The Home Owner Mark of Excellence (H.O.M.E.) is an independent certification program created by CustomerInsightTM and based solely on the voice of the customer. All scores and ratings are from real home owners, just like you. Winners are calculated solely from home owner feedback surveys. No industry judges or panels, just customer feedback. Learn more

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