Corporate Head Office

Unit 103 11502-170 Street
Edmonton, AB, T5S 1J7
T 780.638.9299
F 780.638.9298

Overall Customer Reviews

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7.6 Stars Rating
630 Customer Reviews
Click Here To Write A Review

Profile

City Homes Master Builder is a local Edmonton family owned and operated home builder that brings small town values and exceptional quality to the home buying process. At City Homes, we hold ourselves to a higher standard in everything we do, and our company culture encourages creativity and innovation. We put our customer first and offer flexibility to create the perfect home for you and your family. This foundation means we go out of our way to ensure your experience with us is enjoyable – You’ll feel like family when you build with us.

Our pillars:

CUSTOMER COMMITMENT
Our customers come first, through integrity, honesty, and transparency we promise you a positive new home buying experience. Our team of professionals are there to help, every step of the way.

EXCELLENCE
We are proud to be an Edmonton new home builder providing superior quality homes, going beyond the standard and using higher quality finishing’s and materials. We continue to learn and strive to become better, everyday.

INNOVATION
We are a team of forward thinking, opening minded people who work hard and have fun. Keeping up with the latest trends in new home design and continuing to be committed to environmental, economically, and socially responsible ways.

FAMILY
As a family run local business we care about people and treat everyone with respect and celebrate diversity. Therefore, we offer a range of new home styles to appeal to a variety of lifestyles. We contribute to numerous charities in the Edmonton area, this is our city, our family and we believe in helping to improve the lives of everyone around us.

Recent Awards

  • H.O.M.E. Awards 2020 – Winner: Best Customer Experience
  • H.O.M.E. Awards 2018 – Winner: Best Customer Experience
  • 2021 BILD AB - Large Volume Builder Pinnacle Award
  • 2021 BILD AB - Single Family Under $300 – The Castor P
  • 2021 BILD AB - Single Family $300-$325 – The Sicily
  • 2021 BILD AB - Single Family $350-$375 – The Tofino
  • 2021 BILD AB - Single Family $375-$425 – The Milan
  • 2021 CHBA Awards of Excellence – Multi-Family Best $300,000 TO $350,000 - Bristol (Caspia Townhomes)

Communities





Customer Reviews

Click Here To Write A Review
By: Confidential
Dec 2022
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I am very grateful that City Homes was my builder. I am 100% happy with the quality and build of my new home. I have only good things to say about City Homes. As someone who works in the industry, I can't stress enough how important who your builder is. I love my new home, it's breathtaking. Thank you to everyone along the way - Heather, Stacy, Taylor, Sean and Nick, I appreciate you all! My home is so lovely and I will definitely recommend City Homes to everyone I know.
By: Confidential
Dec 2022
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home plan
By: Confidential
Dec 2022
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Type of Appliances included for standard package
By: Confidential
Dec 2022
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Their design and each details of the house us outstanding compared to many other builders
By: Confidential
Dec 2022
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We absolutely loved the floor plan and the large windows this model has. The large windows compliments our land placement with the walkout basement. It is an absolute joy to be living here everyday. Thank you City Homes. If our sales person was still here I would thank you also!
By: Confidential
Dec 2022
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I love the upgrades included and finishing touches. Sean and Taylor-Rae were able toAnswer questions along the way during the process
By: Confidential
Nov 2022
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Heather and mat are very good at wht they do hve some issue with coast appliance they are very rude no one should work with them also the door and window guy haveing come to fix my broken door after weeks of complains but other than that heather matt are very helpfull great ppl to work with
By: Confidential
Nov 2022
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Home design
By: Confidential
Nov 2022
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Customer support and service have been fantastic. Emmalea was amazing (sucks to see her move on). Emma was fantastic afterwards. And Heather was fantastic as well when Emma went on vacation. The whole team seems amazing.
By: Confidential
Nov 2022
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They are a quality builder with years of experience behind them. They have an amazing group of people working for them that make you feel like you are more than just clients
By: Confidential
Nov 2022
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The service provided by Heather & Maya were top notch! The location of the unit was exactly what we have been looking for.
By: Confidential
Oct 2022
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I thought the standard options were very beautiful and did not feel the need to upgrade much. The quality of the home really shows. Lots of members of my family have built homes or have worked in construction cleaning so we’ve seen many homes by different builders and they were pleasantly surprised when we told them certain things were standard in the home.
By: Confidential
Oct 2022
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Floor plan
By: Confidential
Oct 2022
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Emma was an amazing sales consultant and kept us informed and answered all questions efficiently.
By: Confidential
Sep 2022
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I like the design - it serves my needs well. The service was prompt, professional and commendable.
By: Confidential
Sep 2022
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We got good value for our home. The quality of the materials and appliances are impressive.
By: Confidential
Aug 2022
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The areas of house we like mostly is kitchen area. Also appliances provided are high quality brands which would guarantee the quality of appliances
By: Confidential
Aug 2022
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Being able to customize the floorplan to your own liking and the standard appliances
By: Confidential
Aug 2022
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The neighborhood, the floor plan and flexibility to change floor plan and things around,
By: Confidential
Aug 2022
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The high quality of craftsmanship for the price, the beautiful details and the staff is very friendly and will answer questions honestly. We felt that there was transparency regarding the issues we have had to deal with (delays in materials, possession date changing, etc). Finally, when we did encounter some issues here and there, we felt Taylor-Rae, and other reps we did talk with occasionally, were not being biased and siding with the company only, but also on our side, making sure we, as the customers, were heard and serviced well throughout the process. She was fair, honest and transparent, and we appreciated that a lot. It was constant with everyone we did talk to at City Homes.
By: Confidential
Jul 2022
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I like the fact that I feel like we were listened to.
By: Confidential
Jul 2022
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Able to customize your home to your preference
By: Confidential
Jul 2022
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Innovation and layout in kitchen with high quality of appliance in this area
By: Confidential
Jun 2022
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we got everything we wanted
By: Confidential
Jun 2022
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We are satisfied with the final product we obtained with City Homes but there were lot of miscommunications when dealing with City Homes sales representatives. We had to deal with 3 agents and they transferred our files from one to another but later two agents didn't pick the correct information filed by the first agent. Some of the upgrades we asked were not done as we wanted due to miscommunications. The last agent took too much time to respond our emails and we needed to keep asking several times to get an answer to a single question. We had to get the help from the main City home office to get proper answers to some of our questions as well as to solve those issues. However the people in the main office were very helpful and gave solutions/answers promptly. Also the site supervisor, Shawn was very friendly and helpful. Apart from the problem of dealing with agents, the variety of standard interior and exterior selections of the home design, the quality of material and work and the final outcome are greatly admirable.
By: Confidential
Jun 2022
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It feels personalized.
By: Confidential
May 2022
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Level of quality in build. Many friends and family were surprised to see what was built as part of the standard spec. Really good craftsmanship
By: Confidential
Apr 2022
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Pricing and timelines. Sales person pleasure to work with.
By: Confidential
Apr 2022
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The variety of standard interior and exterior selections of the home design, the quality of material and work and the final outcome are greatly admirable.
By: Confidential
Apr 2022
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Morden design, the material used etc. I am happy with many aspects of my home.
By: Confidential
Apr 2022
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Taking the time to listen to the customers
By: Confidential
Apr 2022
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The layout of house. It does work really well with families.
By: Confidential
Apr 2022
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Flexible, friendly and prompt response.
By: Confidential
Mar 2022
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The lot that the house is built on as well as the area. We love the openness of the house and the welcoming atmosphere as you enter the home.
By: Confidential
Mar 2022
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Very quality
By: Confidential
Feb 2022
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Flexible with time and changes as requested
By: Confidential
Feb 2022
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The quality
By: Confidential
Jan 2022
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Taylor was extremely helpful with the entire process, always available for any questions and willingness to assist even after the home purchase was completed. She resolved an issue immediately and without hesitation to my satisfaction. She definitely knows the true meaning of customer service. Thank you Taylor-Rae for everything.
By: Confidential
Jan 2022
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I like the openness of the home and the brightness it brings upon entering the house. Our sales consultant, Trista Shewfelt had answers to questions and concerns we had thoroughly and as such the site superintendent answered all we needed to know through our home orientation.
By: Confidential
Jan 2022
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Easy to communicate and their doing great
By: Confidential
Jan 2022
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- We love the vaulted ceiling in our tofino bonus room, the coffered ceiling on the main floor, and all the windows.
By: Confidential
Jan 2022
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I really like it my home style very beautiful.
By: Confidential
Jan 2022
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The sales person was so nice and very onest on the time we bought our home.
By: Confidential
Dec 2021
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Everything and plenty of windows for sunlight. Location is perfect too.
By: Confidential
Nov 2021
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Neighborhood and home interior design
By: Confidential
Nov 2021
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House designs
By: Confidential
Oct 2021
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The Tofino design won our hearts from the beginning. That's why we chose this model.
By: Confidential
Oct 2021
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The kitchen ( I hope you install my backsplash its been a month) the staff is very welcoming and the floorplan!
By: Confidential
Aug 2021
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The flexibility to change things around on the floor plan and upgrade changes in general to suit my liking..
By: Confidential
Aug 2021
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Simplicity of process