Corporate Head Office

Unit 103 11502-170 Street
Edmonton, AB, T5S 1J7
T 780.638.9299
F 780.638.9298

Overall Customer Reviews

starstarstarstarstarstarstarstar_halfstar_borderstar_border
7.6 Stars Rating
584 Customer Reviews
Click Here To Write A Review

Profile

City Homes Master Builder is a local Edmonton family owned and operated home builder that brings small town values and exceptional quality to the home buying process. At City Homes, we hold ourselves to a higher standard in everything we do, and our company culture encourages creativity and innovation. We put our customer first and offer flexibility to create the perfect home for you and your family. This foundation means we go out of our way to ensure your experience with us is enjoyable – You’ll feel like family when you build with us.

Our pillars:

CUSTOMER COMMITMENT
Our customers come first, through integrity, honesty, and transparency we promise you a positive new home buying experience. Our team of professionals are there to help, every step of the way.

EXCELLENCE
We are proud to be an Edmonton new home builder providing superior quality homes, going beyond the standard and using higher quality finishing’s and materials. We continue to learn and strive to become better, everyday.

INNOVATION
We are a team of forward thinking, opening minded people who work hard and have fun. Keeping up with the latest trends in new home design and continuing to be committed to environmental, economically, and socially responsible ways.

FAMILY
As a family run local business we care about people and treat everyone with respect and celebrate diversity. Therefore, we offer a range of new home styles to appeal to a variety of lifestyles. We contribute to numerous charities in the Edmonton area, this is our city, our family and we believe in helping to improve the lives of everyone around us.

Recent Awards

  • H.O.M.E. Awards 2020 – Winner: Best Customer Experience
  • H.O.M.E. Awards 2018 – Winner: Best Customer Experience
  • 2021 BILD AB - Large Volume Builder Pinnacle Award
  • 2021 BILD AB - Single Family Under $300 – The Castor P
  • 2021 BILD AB - Single Family $300-$325 – The Sicily
  • 2021 BILD AB - Single Family $350-$375 – The Tofino
  • 2021 BILD AB - Single Family $375-$425 – The Milan
  • 2021 CHBA Awards of Excellence – Multi-Family Best $300,000 TO $350,000 - Bristol (Caspia Townhomes)

Communities





Customer Reviews

Click Here To Write A Review
By: Confidential
Sep 2022
starstarstarstarstarstarstarstarstarstar
I like the design - it serves my needs well. The service was prompt, professional and commendable.
By: Confidential
Sep 2022
starstarstarstarstarstarstarstarstarstar
We got good value for our home. The quality of the materials and appliances are impressive.
By: Confidential
Aug 2022
starstarstarstarstarstarstarstarstarstar
The areas of house we like mostly is kitchen area. Also appliances provided are high quality brands which would guarantee the quality of appliances
By: Confidential
Aug 2022
starstarstarstarstarstarstarstarstarstar
Being able to customize the floorplan to your own liking and the standard appliances
By: Confidential
Aug 2022
starstarstarstarstarstarstarstarstarstar
The neighborhood, the floor plan and flexibility to change floor plan and things around,
By: Confidential
Aug 2022
starstarstarstarstarstarstarstarstarstar
The high quality of craftsmanship for the price, the beautiful details and the staff is very friendly and will answer questions honestly. We felt that there was transparency regarding the issues we have had to deal with (delays in materials, possession date changing, etc). Finally, when we did encounter some issues here and there, we felt Taylor-Rae, and other reps we did talk with occasionally, were not being biased and siding with the company only, but also on our side, making sure we, as the customers, were heard and serviced well throughout the process. She was fair, honest and transparent, and we appreciated that a lot. It was constant with everyone we did talk to at City Homes.
By: Confidential
Jul 2022
starstarstarstarstarstarstarstarstarstar_border
I like the fact that I feel like we were listened to.
By: Confidential
Jul 2022
starstarstarstarstarstarstarstarstarstar_border
Able to customize your home to your preference
By: Confidential
Jul 2022
starstarstarstarstarstarstarstarstarstar
Innovation and layout in kitchen with high quality of appliance in this area
By: Confidential
Jun 2022
starstarstarstarstarstarstarstarstarstar_border
we got everything we wanted
By: Confidential
Jun 2022
starstarstarstarstarstarstarstarstarstar
We are satisfied with the final product we obtained with City Homes but there were lot of miscommunications when dealing with City Homes sales representatives. We had to deal with 3 agents and they transferred our files from one to another but later two agents didn't pick the correct information filed by the first agent. Some of the upgrades we asked were not done as we wanted due to miscommunications. The last agent took too much time to respond our emails and we needed to keep asking several times to get an answer to a single question. We had to get the help from the main City home office to get proper answers to some of our questions as well as to solve those issues. However the people in the main office were very helpful and gave solutions/answers promptly. Also the site supervisor, Shawn was very friendly and helpful. Apart from the problem of dealing with agents, the variety of standard interior and exterior selections of the home design, the quality of material and work and the final outcome are greatly admirable.
By: Confidential
Jun 2022
starstarstarstarstarstarstarstarstarstar
It feels personalized.
By: Confidential
May 2022
starstarstarstarstarstarstarstarstarstar
Level of quality in build. Many friends and family were surprised to see what was built as part of the standard spec. Really good craftsmanship
By: Confidential
Apr 2022
starstarstarstarstarstarstarstarstarstar_border
Pricing and timelines. Sales person pleasure to work with.
By: Confidential
Apr 2022
starstarstarstarstarstarstarstarstarstar_border
The variety of standard interior and exterior selections of the home design, the quality of material and work and the final outcome are greatly admirable.
By: Confidential
Apr 2022
starstarstarstarstarstarstarstarstarstar
Morden design, the material used etc. I am happy with many aspects of my home.
By: Confidential
Apr 2022
starstarstarstarstarstarstarstarstarstar
Taking the time to listen to the customers
By: Confidential
Apr 2022
starstarstarstarstarstarstarstarstarstar_border
The layout of house. It does work really well with families.
By: Confidential
Apr 2022
starstarstarstarstarstarstarstarstarstar
Flexible, friendly and prompt response.
By: Confidential
Mar 2022
starstarstarstarstarstarstarstarstarstar_border
The lot that the house is built on as well as the area. We love the openness of the house and the welcoming atmosphere as you enter the home.
By: Confidential
Mar 2022
starstarstarstarstarstarstarstarstarstar
Very quality
By: Confidential
Feb 2022
starstarstarstarstarstarstarstarstarstar
Flexible with time and changes as requested
By: Confidential
Feb 2022
starstarstarstarstarstarstarstarstarstar
The quality
By: Confidential
Jan 2022
starstarstarstarstarstarstarstarstarstar_border
Taylor was extremely helpful with the entire process, always available for any questions and willingness to assist even after the home purchase was completed. She resolved an issue immediately and without hesitation to my satisfaction. She definitely knows the true meaning of customer service. Thank you Taylor-Rae for everything.
By: Confidential
Jan 2022
starstarstarstarstarstarstarstarstarstar_border
I like the openness of the home and the brightness it brings upon entering the house. Our sales consultant, Trista Shewfelt had answers to questions and concerns we had thoroughly and as such the site superintendent answered all we needed to know through our home orientation.
By: Confidential
Jan 2022
starstarstarstarstarstarstarstarstarstar
Easy to communicate and their doing great
By: Confidential
Jan 2022
starstarstarstarstarstarstarstarstarstar_border
- We love the vaulted ceiling in our tofino bonus room, the coffered ceiling on the main floor, and all the windows.
By: Confidential
Jan 2022
starstarstarstarstarstarstarstarstarstar
I really like it my home style very beautiful.
By: Confidential
Jan 2022
starstarstarstarstarstarstarstarstarstar
The sales person was so nice and very onest on the time we bought our home.
By: Confidential
Dec 2021
starstarstarstarstarstarstarstarstarstar
Everything and plenty of windows for sunlight. Location is perfect too.
By: Confidential
Nov 2021
starstarstarstarstarstarstarstarstarstar
Neighborhood and home interior design
By: Confidential
Nov 2021
starstarstarstarstarstarstarstarstarstar
House designs
By: Confidential
Oct 2021
starstarstarstarstarstarstarstarstarstar_border
The Tofino design won our hearts from the beginning. That's why we chose this model.
By: Confidential
Oct 2021
starstarstarstarstarstarstarstarstarstar
The kitchen ( I hope you install my backsplash its been a month) the staff is very welcoming and the floorplan!
By: Confidential
Aug 2021
starstarstarstarstarstarstarstarstarstar
The flexibility to change things around on the floor plan and upgrade changes in general to suit my liking..
By: Confidential
Aug 2021
starstarstarstarstarstarstarstarstarstar_border
Simplicity of process
By: Confidential
Aug 2021
starstarstarstarstarstarstarstarstarstar
Having sales consultants that responded fairly quickly with any of our questions and concerns. Being able to semi customize the floor plan.
By: Confidential
Jul 2021
starstarstarstarstarstarstarstarstarstar
We appreciate the communication throughout the process of acquiring our home. Our sales person Taylor-Rae was awesome too. Very professional and she went out of her way to help with our negotiation and documentation. The building was already completed by the time we shopped for it but there was hardly any changes we wanted. We just loved the house the way we found it. The design is unique and spacious.Good job guys.
By: Confidential
Jul 2021
starstarstarstarstarstarstarstarstarstar
Friendly and professional
By: Confidential
Jul 2021
starstarstarstarstarstarstarstarstarstar_border
I really liked that they understand that every customer is unique and buying a house is a life time decision. Hence the support they provide to customize and make upgrades throughout the process is wonderful. I really liked the support and professionalism. Really pleased with the builders. Excellent Customer Experience for me for sure.
By: Confidential
Jun 2021
starstarstarstarstarstarstarstarstarstar
The explanation about all features of the home, such as utilities for example.
By: Confidential
Jun 2021
starstarstarstarstarstarstarstarstarstar
I got direct answer for my question
By: Confidential
Jun 2021
starstarstarstarstarstarstarstarstarstar_border
The timeline was adhered to
By: Confidential
May 2021
starstarstarstarstarstarstarstarstarstar
they called a couple of times when we reported and office and they responded quick us -
By: Confidential
May 2021
starstarstarstarstarstarstarstarstarstar
Very professional and answered any questions that we had.
By: Confidential
May 2021
starstarstarstarstarstarstarstarstarstar
Design, quality, punctuality, previous customer service
By: Confidential
Apr 2021
starstarstarstarstarstarstarstarstarstar
Amazing exp
By: Confidential
Apr 2021
starstarstarstarstarstarstarstarstarstar
Very helpful and always answered any questions we had there are very friendly we would definitely recommend them as a builder.
By: Confidential
Apr 2021
starstarstarstarstarstarstarstarstarstar_border
Our first interaction with Antoinette was the reason behind our decision in choosing City Homes Builders. She went above and beyond in ensuring that most of our concerns were met, and she was always ready, irrespective of the time or day, to respond to our numerous questions. In other words, she made our working relationship almost family like, this i would say made us feel well appreciated. However, after Antoinette left, the services we got was absolutely nothing to write home about. We are glad we are almost done, but, we feel we aren't getting the same excellent service we got when we worked with Antoinette. In a nutshell, I would say, meeting and working with Antoinette was one of the best part of choosing City Home Builders.
By: Confidential
Apr 2021
starstarstarstarstarstarstarstarstarstar
The layout of the fushun was better than any other layout we looked at. Antoinette made the process very easy.