Corporate Head Office

17511 - 108 Ave.
Edmonton, Alberta,
T5S 1G2
T 780-406-6195

Overall Customer Reviews

starstarstarstarstarstarstarstarstar_halfstar_border
8.2 Stars Rating
2733 Customer Reviews
Click Here To Write A Review

Profile

We create environments for amazing lives to happen.

From award-winning customer service to world-class home design, building a Cantiro home means you can expect more.

Our homes are designed around life. It’s a thoughtful, understanding, and empathetic process that puts the life of our customer at the core of every decision. It’s a harmony of form and function, beauty and style. Your must-haves are just the beginning and we design beyond the essentials to deliver a higher quality of lifestyle.

We are part of Cantiro – a real estate company building homes, communities, commercial and residential rental properties. We are driven by innovation, passion, entrepreneurship and a commitment to doing the right thing for our customers, staff, partners and stakeholders.
Thank you to everyone who has taken the time to write a review. Each and every one provides valuable feedback on what we’re doing well and where we can improve.

Please see all that we do at cantiro.ca

Recent Awards

  • H.O.M.E. Awards 2020 – Winner: Best Customer Experience
  • H.O.M.E. Awards 2020 – Winner: Best Customer Experience
  • H.O.M.E. Awards 2019 – Winner: Builder of Choice
  • H.O.M.E. Awards 2019 – Winner: Best Customer Experience
  • H.O.M.E. Awards 2018 – Winner: Best Customer Experience
  • HomeStars Best of 2018
  • Excellence in Housing Finalist 2018 – Awards of Excellence
  • Excellence in Housing Winner 2017 – Awards of Excellence Winner
  • HomeStars Best of 2017
  • Customer Insight H.O.M.E. Awards Finalist 2017
  • Customer Insight H.O.M.E. Awards Finalist 2016
  • Excellence in Housing Winner 2016 - Awards of Excellence Winner
  • Excellence in Housing Finalist 2015 - 5 Best Single Family Awards
  • Excellence in Housing Winner 2014 - Best Duplex Winner
  • Excellence in Housing Winner 2013 - Best Duplex Winner
  • J.D. Power Awards of Excellence Winner - 2011-2013

Communities














Customer Reviews

Click Here To Write A Review
By: Yu Gui
Nov 2023
starstarstarstarstarstarstarstarstarstar
The color and the design
By: Harry
Nov 2023
starstarstarstarstarstarstarstarstarstar
Good quality build and materials
By: Angela
Nov 2023
starstarstarstarstarstarstarstarstarstar
The emphasis on quality and getting it done right, makes it feel like a good investment.
By: Niranjan
Nov 2023
starstarstarstarstarstarstarstarstarstar
The availability of a dedicated sales person (Blair in our case) who helps and guides us through the process.
By: Phyllis
Nov 2023
starstarstarstarstarstarstarstarstarstar_border
Great customer service
By: Titto
Nov 2023
starstarstarstarstarstarstarstarstarstar
NA
By: Bryan
Nov 2023
starstarstarstarstarstarstarstarstarstar
Staff
By: Nadege
Nov 2023
starstarstarstarstarstarstarstarstarstar
Quality of the properties and the finishings compared to other builders
By: Dino
Nov 2023
starstarstarstarstarstarstarstarstarstar
Professionalism. Responsive
By: Salman
Oct 2023
starstarstarstarstarstarstarstarstarstar
Jason was super helpful
By: Szilard
Oct 2023
starstarstarstarstarstarstarstarstarstar
Very efficient customer service. Great response considering it is large company. Quick response all the time .
By: Demymarc
Oct 2023
starstarstarstarstarstarstarstarstarstar
Best builder ever
By: Sung
Oct 2023
starstarstarstarstarstarstarstarstarstar
3326 kulay way sw This is my first time with Cantiro Home, but everyone kindly explained everything from start to finish, and the building materials and appliances I checked after moving were of really good quality, and I am still very satisfied a month and a half after moving. Especially after we moved, a person with the nickname small Shawn was very kind and willing to fix small repairs, even though we met in passing without an appointment. My friends and relatives came to visit me, and hearing their admiration for the house made me feel like I had made a good purchase. Thank you to everyone involved at cantiro home.
By: Debora
Oct 2023
starstarstarstarstarstarstarstarstarstar
All of the staff and workmen were great to work with. They were timely, neat, cleaned up the after mess. I have had a great experience with everyone.
By: Rajkaran
Oct 2023
starstarstarstarstarstarstarstarstarstar_border
The build quality and they are easy to talk to.
By: Dacia
Sep 2023
starstarstarstarstarstarstarstarstarstar
Emerald the sales consultant was amazing, friendly and followed through with all her promises.
By: Heather
Sep 2023
starstarstarstarstarstarstarstarstarstar
Really good customer service and always willing to help!
By: Confidential
Sep 2023
starstarstarstarstarstarstarstarstarstar_border
Carson is great!! Very personable, knowledgeable and explains everything very well.
By: Randal
Sep 2023
starstarstarstarstarstarstarstarstarstar_border
The process of viewing was great. Emerald was amazing, knowledgeable and professional.
By: Clint
Sep 2023
starstarstarstarstarstarstarstarstarstar
Very easy to deal with, I knew what I was getting, easy to communicate with during both the building process and the first year of residence.
By: Manuel
Sep 2023
starstarstarstarstarstarstarstarstarstar
The materials & craftsmanship are outstanding.
By: Tiffany
Sep 2023
starstarstarstarstarstarstarstarstarstar_border
The prompt customer service
By: Confidential
Aug 2023
starstarstarstarstarstarstarstarstarstar
Built is classic with, the feel is homely. Quality Material and good communications.
By: Bonnie
Aug 2023
starstarstarstarstarstarstarstarstarstar
Everyone was extremely nice and helpful throughout the process - I loved that the finishes weren't just "basic" - the standard for Cantiro seems to be a step up which is really nice. I did a lot of shopping around and saw a lot of cheap finishes with other builders that I didn't like.
By: Sin To
Aug 2023
starstarstarstarstarstarstarstarstarstar
Customer service: communication, punctual responses, knowledge transfer
By: Imran Habib
Aug 2023
starstarstarstarstarstarstarstarstarstar
They are always available to address any issues that arise and we loved their customer service
By: Rhea
Aug 2023
starstarstarstarstarstarstarstarstarstar
I like the material used and finishing throughout the house.
By: Dipti
Aug 2023
starstarstarstarstarstarstarstarstarstar
We had reported several issues after we moved into the home, some of them were addressed within a week. Both others took days to address. Some issues are still open and not resolved still, more than a month after moving. Especially the issue with our furnace, where the home is not heating up. We have complained multiple times but we are still living in a cold home with a child and senior. We are not provided updates to what is the status of our complaint. We are raising some issues we have been facing since we have moved in. A couple of them have been taken care of, but there are still few that are pending, and we have no clarification when these will be completed. 1) We have been escalating the furnace issue for a long time now, and we have not gotten any confirmed date when this will be taken care of. Winters are approaching, and we don't want to suffer because you guys are not taking any immediate measures to resolve it for us. We received a message on the thermostat this morning that home temperature touched 6 degree temp at one stage. This might not bother you much, but this is a big concern of the well-being of our family. 2) The backyard fence which connects the main road has been now open since we moved in. We understand if there is something that needs to be done through this, but we have not received a single confirmation since we moved in that when it will be fixed. How hard is it to take an estimated time projection?3) House number plate has not been installed until now. It is not a security concern but amazed us how come we don't get a date and time when this will be done? The only answer we get is that it's been ordered and will be installed when it arrives, but when?We are worried new home buyer of Cantiro. Unfortunately, we are not pleased with the services we are getting after moving in.
By: Anegla
Aug 2023
starstarstarstarstarstarstarstarstarstar
Emerald is the reason I purchased my home. I was looking for a friend's son. She was so kind, pleasant, patient (I have a hard time making decisions), helpful, and always quick to answer texts or calls. She walked me through the whole process and is still helping me today. She goes above and beyond! You are very lucky to have her as the face of Cantiro Homes.
By: Andrew
Aug 2023
starstarstarstarstarstarstarstarstarstar
Build quality is very good and possession date was delivered as promised.This made the closing a lot easier as well as having the units rented out and ready for my tenants.
By: Andrew
Aug 2023
starstarstarstarstarstarstarstarstarstar
Build quality is very good and possession date was delivered as promised.This made the closing a lot easier as well as having the units rented out and ready for my tenants.
By: Andrew
Aug 2023
starstarstarstarstarstarstarstarstarstar
Build quality is very good and possession date was delivered as promised.This made the closing a lot easier as well as having the units rented out and ready for my tenants.
By: Jenny
Jul 2023
starstarstarstarstarstarstarstarstarstar
All the staff at Cantiro have been very helpful and extremely friendly. They were always more than happy to go the extra mile with anything that we needed help with. It was a pleasant experience!
By: Shawn
Jul 2023
starstarstarstarstarstarstarstarstarstar_border
I was always able to get the help I needed to address isues. The landscaping/grading issue did make me nervous as I received a letter from the city warning me that I could be fined if the landscaping/grading was not corrected. However, Cantiro personnel were excellent in helping me get this resolved.
By: Karen
Jul 2023
starstarstarstarstarstarstarstarstarstar_border
I am very impressed with the quality of my home this is my 3rd new home and this is far the best
By: Ellen
Jun 2023
starstarstarstarstarstarstarstarstarstar
Very approachable and concerns were answered
By: Karlo
Jun 2023
starstarstarstarstarstarstarstarstarstar
- All the team members I’ve worked with and reached out to have been extremely helpful. Everyone has been responsive and supportive from the beginning of the home purchase process, up until the present time as a current occupant of a Cantiro Home.- Material of the home itself is of quality. I trust I’m occupying a home that feels well-built and long-lasting.
By: Jenna
Jun 2023
starstarstarstarstarstarstarstarstarstar
Brad was really great to deal with. Very accommodating and understanding
By: Matteo
Jun 2023
starstarstarstarstarstarstarstarstarstar
Great experience! Thank you for all of the help with making the move go smoothly.
By: Shane
Jun 2023
starstarstarstarstarstarstarstarstarstar
Most? Hard to pin down "most" but overall from Day 1 there was always clear indications that Cantiro built high quality homes, and they had very personable and talented individuals working for them, whom absolutely you could tell cared about what they represented but also that they really valued their (hopeful/eventual) clientele. I/we wasn't/weren't always someone(s) comfortable purchasing a modern day built home, but quite quickly the quality of the company allayed those concerns. From Caroline, to Kirsten, to Carson and then Sean and finally Brad, everyone was extremely informative, patient and professional through every step of the journey.
By: Gregory
Jun 2023
starstarstarstarstarstarstarstarstarstar
My experience with cantiro has been amazing right from the time we started negotiations with the team, special thanks to Leah for the amazing support and then we had Evan you came for the 3 months work who has been amazing and then came Jason who crowned super amazing communication and work ethics. In all the customer service and support has been the best so far!
By: Patrick
Jun 2023
starstarstarstarstarstarstarstarstarstar_border
The location is great, the design is nice we really like the finishing interior colour options.
By: Mohiv
Jun 2023
starstarstarstarstarstarstarstarstarstar_border
We are really happy with the quality used and plan used and the sales office and Jessica has been awesome.
By: Chris
Jun 2023
starstarstarstarstarstarstarstarstarstar
Overall product and process. The majority of the Cantiro employees we worked with were very friendly, responsive, and were able to address any potential questions and/or concerns.
By: Robert
Jun 2023
starstarstarstarstarstarstarstarstarstar_border
I liked the responsiveness of our sales and customer service representatives. The home is a very solid build.
By: Jayadevarajah
Jun 2023
starstarstarstarstarstarstarstarstarstar
Communication/ workmanship/ Accountability.Jason was awesome.very friendly and service oriented person. and his Manager(forget his name) also friendly
By: Confidential
May 2023
starstarstarstarstarstarstarstarstarstar
First point of contact sales associate Lexi Brum , was very patient and informative.Helped us in finalizing the house and made the process easy .
By: Jasbinder
May 2023
starstarstarstarstarstarstarstarstarstar
Wonderful people to deal with, open and honest, available any time and had answers for any question quickly.
By: Rajesh
May 2023
starstarstarstarstarstarstarstarstarstar_border
managers response to concerns and trying to resolve issues immediately
By: Natalia
May 2023
starstarstarstarstarstarstarstarstarstar
The professionalism of the staff we dealt with has been exceptional from the purchase of our home to after we moved in. The customer service has been top notch.

WARRANTY PROVIDER REVIEW

As a member, Cantiro (Dolce Vita) Homes meets all the Programs standards of excellence and professionalism.
The Alberta New Home Warranty Program’s rigorous membership criteria ensure that every Builder Member of the Program shares our commitment to performance and professionalism and understands their responsibility to provide remedies for homebuyers when issues arise.
The most important criterion for membership is a commitment to meeting performance obligations. Our Builder Members demonstrate a commitment to customer service and product quality, expertise and experience in the business of homebuilding and the financial capacity to support business activities, all with the backing of sound business plans.

TRADE PARTNER TESTIMONIAL

Cantiro (Dolce Vita) has proven to be an excellent match as we share the same high standards of integrity, respect on the job site, quality and cost control.
Cantiro has been a leader in the industry providing their suppliers with unwavering support in all areas of our scopes of work and outstanding support for a Job Site Safety First Environment.
We look forward to continuing to contribute to the excellence that makes Cantiro Homes one of the top homebuilders in Alberta.
Canyon Excavating Ltd, Sherwood Park

Gem cabinets has had a relationship since the inception of Cantiro Homes. Over that time we have seen strategic growth and ground breaking house designs from Cantiro with a strong focus on quality and customer satisfaction. Working with Cantiro Homes has made us a better company as they are always striving to find ways to make the customer experience the best it can be. Working with Cantiro Homes truly feels like it is a partnership as they are committed to making sure we are working together to make the building experience a positive one for everyone involved.
Bob Moon, GEM Cabinets

All Weather Windows is proud to be a premium supply partner with Cantiro Homes in their commitment to providing quality homes in the Edmonton area. Our mutual goal of operating with the highest level of integrity has allowed us to leverage and grow our partnership over the past 10 years. Like All Weather Windows, it is clear that Cantiro values their employees and in doing so, attracts the very best to work alongside them. Above all else, their commitment to professionalism and integrity, whether it be with employees, customers or trade partners, truly sets them apart.
All Weather Windows, Edmonton

“From top to bottom, Cantiro represents everything a contractor hopes to be partnered with when it comes to a home builder. The experience, professionalism and courtesy you receive when working with Cantiro is a true reflection of the character and leadership this organization possesses and this translates in to a superior home. United Drywall is proud to be partnered with a company that is a pillar in the community, which works tirelessly and generously supports worthy causes in our community. As a contractor working with Cantiro, you receive instant credibility, their reputation for top notch customer service and high standards have been acknowledged throughout the industry”
Dustin Hoffman, United Drywall(Edmonton) Ltd.

We have been part of the show home design team for Cantiro since 2009. Through
this process we have been able to see how thorough, conscientious, and respectful the
Management and Staff are. We enjoy working with the Cantiro team of professionals.
Experience the sweet life with Cantiro; they should be your first choice when
purchasing a new home.
Jacqueline Wedman, Dragon Seed Interior Design Inc