Corporate Head Office

17615 - 111 Avenue NW
Edmonton, AB
T5S 0A1
T 780-453-5100
F 780-453-5113

Overall Customer Reviews

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7.8 Stars Rating
1502 Customer Reviews
Click Here To Write A Review

Profile

Building a new home is not just a matter of floor plans and lighting decisions. It’s about transforming stark walls into personal sanctuaries. At Coventry Homes, we’re more than a home builder…we create innovative lifestyles! Browse through our website and our showhomes and you’ll see that, among Edmonton home builders, our approach is unique.

Whether this is your first experience with a house builder, or you are a seasoned new home buyer, you’ll appreciate our home building process. Start with a house style and floor plan then let us help you create a semi custom home with our signature lifestyle packages, housing innovations and Choices By Design interior design centre.

When it comes to housing and urban development, the market for new home builders in Edmonton is very competitive. Having built homes and urban communities in the capital region for over 35 years, we live this reality every day! We have also enjoyed much success and growth over this time because of our commitment to excellence in customer service and quality craftsmanship. Learn more about us, our industry awards, jobs in housing and more by exploring our website.

 

Recent Awards

  • 2016 - Gold Winner - Home Owner Mark of Excellence Winner - Top Home Builder in Edmonton - Top Choice Awards 2014, 2015, 2016
  • 2016, 2015, 2014 Winner - Consumer Choice Awards, Home Design
  • 2015 Winner - Best Single Family $325,000 - $999,999 - The Willingdon. PHBI New Home Buyers Choice Award - Multi-family
  • 2015 Finalist - Best Multi-family Duplex - The Cliffton & The Burrard, Best Sales and Information Centre - Single Family - The Paisley Sales Center
  • 2014 Finalist - Best Multi-family $330,000 - $425,000 - The Warwick, Best Single Family $350,000 - $450,000 - The Paradise & The Splendor, Best Single Family $350,000 - $375,000 - The Omega
  • 2013 Winner - J.D. Power Builder of Excellence Award

Communities









Customer Reviews

Click Here To Write A Review
By: Elizabeth
May 2018
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Absolutely nothing. Everyone working on the Secord builds was fantastic and worked as a cohesive team.
By: Simardeep
May 2018
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It was a horrible experience to pay Admin fees 3 times , we should be send first to select applliances , lights etc and then final sign off . They took our final signs first and then we were sent to select appliances,lights etc and charged admin fees 3 times to us as we selected something of our choice. This is just a game to extract money from customers. Moreover no one from Head office cares to listen about customers.
But I must say my ASM is really really awesome, it is only because of him i rated Coventry on higher end .
By: Stephen
April 2018
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I believe the process is very well thought out and the overall experience was for the most part fun and stress free. Staff are extremely friendly and helpful.
Any and all of our concerns throughout the sales process where addressed quickly and without issue.

It was very clear from the very beginning that Coventry Homes and Staff are committed to customer service and satisfaction.
By: Anne
April 2018
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See previous comments.
By: Barry
April 2018
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Darren was very helpful and friendly. He was very quick to reply even if we emailed him very late at night. We have had a good experience.
By: Gurmail
April 2018
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It's been excellent.
By: Benjamin
April 2018
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The quality is high. I would recommend the builder to anybody currently.
By: Brenda
April 2018
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I have been so happy with my new Coventry home! :)

I have built many new homes over the years and this by far was the most positive experience!!

Working with Kari Lane at the Sales Centre to customize the Pandorian plan to suit our needs was an exciting experience. She was very open to all of our ideas and also offered some excellent suggestions of her own. I always felt that she had our best interest at heart and was as excited as us to bring our new home to life.

Over the past year, which was a very personally difficult year for me, I had absolutely no concerns with my new home! All of the Coventry employees and trades were so personable and professional at all times.

I look forward to many more happy years in my beautiful Coventry home and would not hesitate to recommend Coventry to my friends and family! :)
By: Thomas
April 2018
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It would be nice if some modifications that a buyer might want, could remain available further into the building process. Our home was well underway when we purchased it and we could not change the tubs for showers at that point, we were told. However, in every other respect, the sales and interior selection process was extremely well-handled. In particular, Amber Cormier followed up with us after our initial visits before Christmas, but was never pushy, always helpful. Likewise, Jade was very helpful during the selection of finishes, in terms of explaining the options and allowing us to see how they would look.
By: Laudio
April 2018
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From start to close, a great show by Coventry Homes! Yolanda at the sales Center, to Ken and Dino as leaders in our house. To Tara at home office! Wow, amazing! And to have Marty McSorley come in to open my home? Amazing. Any chance Wayne Gretzky could come and sign my wall? Joking but not joking :)... Sure there were a few hiccups that are always bound to happen, but everything gets taken care of in time. Thanks.
By: Lindsey
March 2018
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Everyone that we have dealt with at Coventry has been very professional and responsive. Throughout the process, anytime that we have had a concern, it has been responded to and addressed. The only thing that we have been disappointed about so far are the electricians. They did not look like they cared about their work, and it definitely showed in our home. It was embarrassing to have Shaw come into our home to set us up with cable and internet and to make a comment about how the electricians screwed something up and to let us know that we have to be aware of this for the future if we have to get hooked up with service again. We also expected the panel to be labelled correctly - which it was not. We expected the electricians to have the same quality of work as the other trades. Overall, we are happy with our build process so far, and if we had to do this all over again, we would choose Coventry to build our home.
By: Hardeep
March 2018
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Everything was good.
By: Jordan
March 2018
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Firstly we are so happy with our home and the experience we have had with Coventry, however we did want to point out a couple things.

1) The water was shut off to the dishwasher upon possession.
2) The breaker was shut off to the oven upon possession.
3) We were a little bit disappointed that the grout in the shower and backsplash around the sink and stove-top were not sealed.

Otherwise we couldn't be happier with the whole process! :)
By: Edwin
February 2018
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Kari has excellent white-out skills when it comes to sketching all the floor plan changes we presented her! She's knowledgeable and super patient. Amber has also been very helpful and accommodating. Ken and all the trades were a pleasure to deal with.
By: Gerald
February 2018
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Overall, Coventry Homes treated me well. There was no hesitation to help
By: Clayton
February 2018
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Is customer service warranty? Warranty has been good to deal with once we understood we needed to speak to them. ?? David at the show home was great for answering questions and sending anything needed to Scott. Scott has been great to deal with along with members from his team that have been to the house. We were on our own for dealing with the issues with the furnace until Weiss Johnson told us Warranty issues WO’s.... We spoke to Warranty after setting up appointments with Weiss. Our initial meeting with Jillian and Nicole went well as they worked diligently and swiftly to resolve an issue that really wasn’t theirs to deal with. Jillian, Nicole and whomever was the draft person Jillian worked with were great. Nicole was very personable and she kept the meeting moving with Jenn while Jillian was working on the issue and I had to leave to meet with lawyers. Jenn was very impressed with their understanding and they managed her stress very well (house bought and moved in 3 weeks - she had a lot of stress on her plate).
By: Jaskarn
January 2018
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Overall my family and I are very satisfied with our home. A couple of very very minor details that were missed, but nothing major. Very helpful and curious staff, always willing and wanting to help. Buying experience felt more like buying a home from family and friends than a major business.
By: Mathew
January 2018
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Nothing, I was satisfied with the whole experience overall.
By: Duncan
January 2018
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For us the experience was really good. But we weren't in Alberta u til after the purchase. Had family look at the property. So that would be the only thing on would change. So far we think Coventry is really professional and looks like a great builder
By: Laudio
January 2018
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It was an amazing process... I guess the ONLY thing I may suggest is that the customer gets ONE change free within a month of decorating meeting, then the next change costs $500.. great process though!
By: Harbinder
January 2018
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'Yolanda' best sales person coventry homes have.
By: David
January 2018
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Wonderful job! We're very happy with our choice of Coventry.
By: Bradley
December 2017
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Building with Coventry has been a great experience. The 5 rating on possession date has nothing to do with Coventry, this was the developer and gas line issues. The 9 rating on the floor plan is not a builder issue but one regret on our part that our bedroom door faces the front door. On hind sight the master bedroom door should not be on an angle on the floor plan.....so if another potential client is asking for a bungalow then perhaps takes this as a item for consideration. I want to say Josh is a good site super and he is very professional and informative.
By: Ralph
December 2017
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Very satisfied with the quality and fit and finish with my home for the first year.
And the people of Coventry are very nice and friendly.
By: Josian
December 2017
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We enjoyed the building experience with Coventry Homes. The house has come together as we had imagined it. Most staff was friendly and approachable with answers to my questions.
By: Melvin
December 2017
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No so far all our expectations have been satisfied.
By: Brenda
December 2017
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This was not my first new build, but it was definitely my most positive experience! :)

Throughout the entire process, I felt that our business was valued and that Coventry was committed to building us the house of our dreams!

The Area Sales Manager, Kari Lane, worked with us to customize our house plan to suit our needs. She made suggestions that were very insightful and tried her best to include any changes we wanted. We truly appreciated her experience and efforts during this process.

Throughout the building process, she kept us up-to-date and took us through the house at important times in the construction. This helped build our excitement and give us a clearer vision of what our new home would like like eventually.

Our house is exactly as we envisioned it and the whole process was very enjoyable!

I definitely recommend Coventry to all my friends and relatives! :)
By: Johnrin
December 2017
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Darren and Alyssa was awesome and I am sure they are an asset to Coventry
By: Shqiponje
December 2017
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This is my first home and overall they did a pretty good job. I hope that they continue to work well until the warranty is over and they meet the promises.
By: Jordan
December 2017
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Lawrence is excellent.
By: Clarissa
December 2017
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Warranty technicians are very professional in the delivery of their services. We always feel confident our concerns are always addressed right. They are very efficient and very good to deal with.
By: Kevin
December 2017
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Be provided with a list of options, upgrades or add ons. Sometimes a suggestion or example provided is beneficial because you would not have thought of it yourself until possibly already in the home. Also more help or feedback with regards to color choices because that should be their area of expertise and guide and help clients into selecting things that go together on a larger scale such as a whole house.
By: Cheryl
November 2017
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I love my home and the neighbourhood. There are a lot of positives. Dealing with and getting the deficiencies corrected has been challenging. There is a new Site Super Ken, and he has reached out to me, and is looking into the deficiencies that are outstanding.
Previously and prior to the new Site Super and this survey, I was noting items requiring attention for the 3 month warranty review meeting. I was trying to figure out how to deal with deficiencies that could lead to premature wear and tear.
I am confident with renewed and prompt follow-up from myself, all issues and deficiencies will be corrected in a timely manner, and as the weather/season allows.

By: Steven
November 2017
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Coventry is a fabulous homebuilder, I recommend Coventry to everyone that is looking for a new home.
By: Naitik
November 2017
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Other than a few issues, everything seems perfect
By: Verginia
November 2017
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it was a very good experience. It was our first time with Covenrtry so that was great.

Couldn't remember anything about warranty items.
By: Sukhvir
November 2017
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Coventry home builders is right choice in Edmonton home market i recommend to new home buyers for this home builders
By: Justin
October 2017
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No, overall I think we've had a great experience.
By: Ajay
October 2017
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This is my 2nd Coventry home (4th Coventry home in our immediate family) and my experience since day 1 from the Coventry sales person, the trades workers (Darcy and Gary) and the warranty repair coordinator (Jillian) and seasonal landscaping coordinator (Colleen) has been an exceptional experience. There are a couple outstanding items on the list to be fixed but there is an action plan in place and I am 100% confident the repairs will be done with the highest quality and workmanship. Everyone has been a pleasant to talk to over the phone and work with; and there has never been any resistance or avoidance in getting repairs done. From my walk through the tradesman Darcy and Gary have explained everything thoroughly and offered help to fix all items at the 6month and year end walk through and they are honest caring trustworthy workers that care that all the repairs are done up to Coventry’s high standards. Jillian has been amazing in organizing and coordinating and picking dates and times that suite my schedule; and the trades workers always appeared on time and did an excellent job. Jillian has been great in ensuring repairs have been completed and that my homes workmanship meets Coventry's standards, she has been great in answering all my questions and concerns and ensured everything has been completed up to my standards. Colleen has been amazing in helping with my seasonal items as I have called and emailed her many times asking many questions about shrubs and sizes and shrub beds and tree caliper sizes etc and she was an amazing help in helping me meet the Aurora seasonal requirements and helping me to get my landscaping deposit. I have had homes from 2-3 other builders before and I must say Coventry homes have been the best by far in terms of staff, warranty repairs, quality of workmanship overall quality of the home.
By: Nelson
October 2017
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We had a very good experience with Coventry. The process was unstressful. Everyone was very educated and very helpful. I would highly recommend to my friends and family.
By: Shane
September 2017
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Nothing. It all went pretty good.
By: Bradley
September 2017
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Sales and interior selection process was fun and enjoyable. The build of our home as been a painless process that exceeding my expectations compared to other builders.

The only concern and likely a bigger one for the whole area is the missing gas lines that was not scheduled by Genstar. This may or may not delay the possession date but leaves us with a feeling of uncertainty. If the temperature continues to drop do we risk our water lines freezing and damage or potential flooding to the home.
By: James
September 2017
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the interior selection she was amazing. she was fantastic. 0 issues with her.
By: Shingirai
September 2017
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Experience was great. Only issue I have is the decking having nails instead of screws.
By: Jacky
September 2017
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It's been a good experience so far. We love our home and are excited about settling in. Yolanda, our sales representative, is always helpful and prompt. Our site supervisor Scott is very knowledgable. Brenda at Choices was helpful in helping ua choose our interiors. Jillian at warranty was good at explaining what was covered under warranty and closing the sale. Everyone we have met in person was friendly and helpful.
By: Jonmejoy
September 2017
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Pleased to have bought a Coventry home overall. Great customer advocacy and good, professional workmanship
By: Christopher
August 2017
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Great house, great builder, great team we wish there was an option to have final grade and basement included!
By: Ajipal
August 2017
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We are happy to deal with Coventry home the give us nice deal and nice home we are appreciate
Thanku everyone
By: Jeffrey
August 2017
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Pretty good overall.
By: Navel
August 2017
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Overall my experience was so great! Would definitely refer Coventry Homes to my friends and relatives. There are some wrong information that is provided to me regarding property tax.
By: Jorge
August 2017
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Good experience !..
By: Rinrada
August 2017
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We love the sales team (Darren, Tina and Alyssa). They're always helpful and answer our questions and concerns in a timely manner. Tina even helped us out with choosing furnitures and other things when she didn't have to.
By: Kingsley
August 2017
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Coventry as a builder, my experience has been fantastic. Keep up the good work.
By: Taylor
August 2017
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Vanja Lugonja went above and beyond his sales role during the entire process of me purchasing my home and the times following me taking possession and moving in.
By: Antonio
July 2017
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Just want you to know that we received exceptional customer service from Samir Haymour.
By: Tobias
July 2017
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Wonderful experience. The only complain we would have is the carpet choice. It is wearing very quickly and not a great match to the rest of the decor.
By: Christopher
July 2017
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Each member of Coventry's team we interacted with was fantastic. Be it the Site Supervisor(Matt), the sales team (Chris & Chelsea) and the Warranty Team(Jillian) they all respond promptly, professionally, are friendly and have the answers at hand, or obtain them shortly. There's no guessing with them. If they don't know the answer to a question immediately (and rarely do they not) they determine quickly the answer(anticipating follow-up questions) and respond promptly.

Truly a pleasure to work with, and a builder we could happily and confidently recommend to anyone.
By: Vincent
July 2017
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Yolanda has been an excellent representative. She's followed up on every issue that I've CC'd her on, and investigated when we hadn't heard from the head office. For example, On Thursday, July 6, a Bluebird bulldozer clipped our home while building the house next door (another Coventry project). We didn't receive any response from head office for two days, and it was Yolanda that reached out to us on the Saturday to let us know she would contact Helene on the Monday if we still hadn't heard anything.

Another concern we had was with the quality of the concrete steps leading up from the driveway. While the driveway itself looks great (save for one rough patch), the steps/walkway are another issue. We did not walk directly on the concrete until the wooden walkway was removed by your team. However, there is already a large crack in one segment, and the steps have gaps and holes on the face.

By: Andrew
July 2017
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We were very satisfied with the customer service we received from Darren Rose. He was extremely helpful, and patient. He responded to any inquiry we had almost immediately, weekdays, weekends, evenings, it was incredible. He made the transaction personal and built a relationship. He is very knowledgeable and clearly has significant experience in other aspects of constructability outside of just sales. One morning prior to possession, Darren personally drove over to the other side of the city to make sure our keys were available at the show home so we could get into the house to take some measurements. We could not ask for anymore from him and his service responsibilities within his given role. Coventry needs a few more Darren's.
By: Jonathan
July 2017
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Thank you for being excellent. We had a wonderful experience.
By: Kenneth
July 2017
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Overall I was generally satisfied with the sales and interior selection process. It wasn't perfect by any means. I could've spent a little more time in the layout of the home ( I signed rather quickly and it seemed rushed) . Some items were forgotten for example the front door selection ( I would've liked a custom door but it was too late to choose). The sales manager was a good guy to work with along with the sales assistant. He tried to keep me on budget and was very knowledgeable in construction.

The customization options from this builder was the main reason I chose this builder. Pricing was reasonable, you pay for what you get. I'm hoping the end product has quality workmanship from their trades as the home is not complete. Items that I noted in the walk-through were corrected. Any errors that were originally made ( wrong concrete driveway) were corrected very quickly and efficiently. Home looks beautiful and just what I pictured.

The interior selection process was great. There were some items that I would've liked to see (barn style sink, polished tile, 24 x 24 tile).
By: Crystal
July 2017
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Overall a very positive experience. Very friendly and helpful staff from sales through to warranty. We love our home.
By: Adriane
July 2017
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Good service! Not perfect but I will still recommend it to my family and friends.
By: Udaykumar
July 2017
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They build a good quality homes as compared to other builders in the area.
By: Basir
July 2017
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Before we bought the house I would call Coventry. The person who works in the show home, Alisha, did a great job at answering all my questions. She did a great job. There was a huge problem with the postal code and the mail box. Coventry did nothing about it. I have to fix it myself.
By: Sukhjinder
June 2017
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Highly recommended to others
By: Donald
June 2017
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Over All We are Very Satisfied With Our Coventry Home ! Sales Erika & Shawn very knowledgeable, Professional. John (warranty) explain and made us feel Positive that our issues would be completed ! Site Super ((Josh ) was excellent never felt rushed, he answered all of our questions,also help in replacement of our siding that was damaged by contractors next door and made sure construction was completed and done properly! Thank you Coventry!
By: Dimitrios
June 2017
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John has been an exceptionally good person to work with during the warranty review process. He has an extremely personable and professional approach to dealing with all our issues and has gone above and beyond in assisting to resolve everything we raise (big or small).
By: Monica
May 2017
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We are very satisfied with what we've seen so far and would recommend Coventry
By: Nathan
May 2017
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As the home was already at permit stage when we decided to buy, we missed an opportunity to do a full plan review with the sales agent. Coventry however was very accommodating in considering the majority of our requests when they didn't have to. This is the only thing I would have wanted to be different. We are still overly happy with the process even without a plan review.
By: Katherine
May 2017
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Overall our experience was great and would recommend conventry to anyone. Shout out to the electrical contractor and how they were meticulous in their work. The design of the omega is stunning and all our friends and family love it, just like we do. The after sales service was great. Small things like the magnetic light in the pantry are great as well.

The drain and built in lip for the upstairs laundry is great as well.
By: Steven
April 2017
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Yolanda Grant is the best and I would recommend Coventry Homes because of her.
By: Anna
April 2017
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Would have loved the option to have the builder complete the basement (sold as a spec home).
By: Monica
April 2017
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We're happy with everything so far
By: Lukasz
April 2017
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Darren Rose is the best person I've ever dealt with in regards to buying a new house. Coventry is top notch with their materials and service. Koodos to you all your the best. Will definitely be buying a future house with you again ( in about 5 years time!)
By: Sean
March 2017
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We had a very pleasant experience with them. We looked at a lot of homes and all the other builders did not have near the quality and the finish that we saw in these homes.
By: Leovidis
March 2017
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Great builders, we are very please we found them. We have recommended Coventry to many of our friends.
By: Emmanuel
March 2017
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Coventry Homes did an awesome job!
By: Erica
March 2017
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Our site supervisor was outstanding. Thanks to Jeremy we felt informed throughout the build process. We also felt that our home was well taken care of during the build process. Brenda was also wonderful. We really appreciated her support and insight during the selections process. We are in love with our home and that is in large part due to the selections made during the design process.
By: Ryan
March 2017
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Josh our site superintendent was awesome. He went above and beyond on several occasions to make sure our home was exactly what we wanted it to be.
By: Jaspreet
February 2017
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Coventry is a Good Home builder. Our Sales person Tina Ellis was knowledgeable, Friendly and was able to take acknowledge issues when we reported. Overall very satisfied with the Builder.
By: Phillip
February 2017
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"I'd like to explicitly highlight how impressed I am with the warranty aspect of Coventry. I had purchased a home with my father and a majority of the issues were minor in nature. Every time we've contacted Coventry we've always been listened to and attentively dealt with, the people that came by were always professional and fixed the issues. I never felt like I had to justify or prove what was potentially needing to be fixed as with car warranty's, appliance warranty's, etc. In fact, my father had brought up an issue outside of the 1 year check-in and Coventry still sent someone to deal with it.

However, another point worth mentioning is that it is a bit jarring that I receive a great fantastic experience directly with Coventry during the entire build and possession (and warranty) process, but some of the outsourced services such as home automation when discussing where ports would be, were far below what I was expecting and would impact my decision if I were to purchase another home, to skip them or go with a different contractor if possible."
By: Kevin
February 2017
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The sales and building experience has been excellent. Tina, our sales representative, kept us up to date not only during the building process but throughout the first year including her immediate support in helping resolve the issues we had with the interior doors trapping people inside.
By: Christopher
February 2017
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Light switch/fan control in the master bath are in the mirror and plugs in the cabinetry, shrink mirror width and put outlets in drywall and shrink mirror height and plugs above counter. Small detail and house is great
By: Travis
February 2017
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The home is great, I really do like it. There were a couple of things that did bother me with the process which I've mentioned before. The referral program is a bit suspect - maybe there's no such thing. The other was one wall in the garage had some sloppy mud when they did the drywall taping, which I'll end up fixing when I do the garage, and lastly the mud in the front and garage was a little disappointing. Otherwise, everything was fine.
By: Guillermo
December 2016
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Jaylene and Darren, our sales representatives were very helpful and patient with us. Great office staff and warranty/closing personnel as well.
By: Shannon
December 2016
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Overall we are very happy with our experience with Coventry and would definitely choose to build with them again in the future.
By: Sandra
December 2016
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Great customer Service, and followup are appreciated for us busy people. Thanks to the team
By: Steven
November 2016
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"The staff at Coventry Homes are fantastic. They are very helpful, knowledgeable and friendly to deal with. Everyone at the main office from the moment you walk in the door to the construction site supervisor have been amazing to deal with and are always enthusiastic when they see you.
We love our home!"
By: Kevin
October 2016
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Coventry has been the best constructed home that I have owned to date. Very impressed with the quality of work that went into the home. On one occasion I remember during construction at framing stage the wind had blown a wall over on the weekend while workers were away. The next working day the framers had torn down the wall and used all new materials to construct a new wall. I was very impressed with that and knew I would be getting a well built home.
By: Connie
October 2016
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Overall, the service has been fairly good, and the representatives and trades persons have been helpful and friendly. Issues, on the most part, have been resolved satisfactorily. Still awaiting resolution to one more issue from the 13-month warranty review.
By: Bing
October 2016
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Generally they are a good builder, good quality and the service is very good. I myself work for another builder and I built houses with other builders before but Coventry is the one I like so far and I would recommend Coventry to anyone I know.
By: Nigel
October 2016
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Great experience overall!!

WARRANTY PROVIDER REVIEW

Coventry Homes Inc. has been a member of The Alberta New Home Warranty Program since June 16 1994. Membership in the Program means adhering to rigorous membership standards. During their time with the Program, They have had no unresolved warranty issues and no unsatisfied Conciliations.

Coventry Homes Inc. is a member in good standing, and has achieved the rating of an Accredited member with the Program; the highest possible rating. This rating is determined through a disciplined process that evaluates each Builder Member's operational performance based on criteria which includes: Technical Achievement (quality assurance program of the builder), Warranty Performance and Customer Satisfaction (Conciliation and Claims record), Business Practices and Resources (business expertise), and Financial Performance.

Coventry Homes Inc. has set a high standard of operational performance and The Alberta New Home Warranty Program is pleased to have them as a Builder Member.
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