Corporate Head Office

11504 - 170 Street
Edmonton, AB, T5S 1J7
T 780.638.9299
F 780.638.9298

Overall Customer Reviews

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8.1 Stars Rating
198 Customer Reviews
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Profile

City Homes is an Edmonton and area new home builder with a wealth of experience offering customers a high degree of personalization.

As a smaller volume semi-custom builder, City Homes has the flexibility to offer a higher level of design and customization while continually remaining competitive in today’s ever changing market. An ability to personalize coupled with an unparalleled attention to detail and an impeccable standard of quality ensure a home for a lifetime. City Homes clients will enjoy a unique home buying experience and have access to City Homes’ preferred lawyer and professional Decor Group.

Our president, Jay Shipton has over 20 years experience in all aspects of the home building process from conception and design through construction to warranty and provides the vision and leadership to City Homes.

Come enjoy all the extravagance and detailing of a custom home, with a more than affordable price tag. Where value meets quality. City Homes.

Recent Awards

  • H.O.M.E. Awards 2018 – Winner: Best Customer Experience

Communities





Customer Reviews

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By: Nadine
September 2018
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My salesperson DawnMarie was so helpful and knowledgeable she made my buying experience so stress-free and wonderful.
By: Allen
September 2018
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I’d like to start my review by thanking City Homes for creating a house that we love and appreciate.
There are a few things that I would like to say about our home regarding: The design of the house, the quality of the build, and customer service.
Design of the house:
We were very impressed by the various home designs that were available. We felt that every bit of the house was used effectively. The design of our house is exactly what we wished for. A 1780 square foot home for the price of 380k was unbelievable. The backyards are spacious even for a duplex. The show home across our house is the same design and has been updated. The ensuite is even better than it was before. We love everything about our design. The bonus room, living room, mud room, walk through pantry.

Quality of the build:
The quality was a lot better than we expected. The materials used suited our needs and we have not had any problems. I am worried about the hairline crack on our walkway that just showed up but it’s a small problem for now. I’m also worried about how cold it is in the master bedroom and wonder if the room was properly insulated (windows, above the garage, etc.) However, we have not had any other problems concerning quality of the build.

Customer Service:
Excellent. Nothing less than impressive. Your sales team Antoinette and Mwasi were a joy to work with. They made things easy for us and helped us made our first home buying experience enjoyable. Dan was amazing. He made sure any problems we had were dealt with quickly and effectively. He was always willing to help and made sure he listened to our problems. Your customer service is of higher quality compared to the other home builders.

Thank you again for building our wonderful home.
By: Kimberly
September 2018
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City Homes has continuously gone above and beyond. I had a terrible experience with my first build (not City Homes) and I now understand what high quality work means! City Homes always follows through on their commitments and makes it flexible to my schedule. I'm so grateful for city Homes and the amazing employees. You go above my expectations for everything. You all desire a pat on the back!
By: Perpetual
August 2018
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City homes staff were friendly, fast and efficient.
By: Karim
August 2018
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All the staff were friendly and quick response to needs.
One concern about the all closet doors:
lock are faulty after adjusting keep jumping door opens very hard.
By: Mark
August 2018
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The sales rep I dealt with (Connie) was/is amazing. The warranty coordinator (Dan) would personally come in to conduct work or fix issues. I am very confident that I made the right choice with City Homes.
By: Darko
June 2018
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I think everything has been said by what I rated. I recommend City Homes to everyone!
By: Craig
June 2018
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Overall happy with our Home from City homes. Have had a couple of issues with timely response for repairs (from initial message sent out to inform about repair and getting response back.) I beleive in the end all items will be repaired. Currently found a crack in drywall in stair well and waiting for response. Also need update on crack in walkway.
Still a couple of other items but they are in process.
I do beleive the quality in the home is Good, always have some issues with new homes.
By: Leslie
June 2018
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Connie, Vinette and Chris delivered excellent customer service!
By: Vadim
March 2018
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Thank you for the quick turnaround on possession.
By: Jacqueline
February 2018
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What an Amazing team City Homes has -Thank-You So Much, for everything!!!
By: Anton
February 2018
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Great team!
By: Angela
February 2018
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We absolutely love our City Homes Home. The staff are very friendly and super helpful. We have recommended CityHomes to LOTS of friends and will continue to do so!
By: Terrence
January 2018
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Antoinette and Moisey were very great. They delivered everything that they promised
By: Venkatesan
January 2018
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Good home ,we are happy living her conny ,Chris,dan all of them so friendly that’s awesome thanks to have nice people on city homes I am super happy ,thanks .
By: Olaitan
January 2018
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i am impressed with the way that they took us around the house. They made sure the complaints hat we had were addressed. Everything has been good so far. There are just a few little things that need to be fixed, but we are confident that they will be fixed.
By: Jaipal
January 2018
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I am quite satisfied with the builder's construction.
By: Gary
December 2017
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Overall we are very happy with our new home and would gladly recommend City Homes to everyone.
By: Debra
December 2017
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Dan was excellent to deal with.
By: Aleksandra
November 2017
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Th builder was really amazing. The people, especially Dan the maintenance guy, was fantastic. The quality was really great and as you can tell, I am really happy.
By: Sarah
September 2017
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I love my new home. I feel it is very well built. Antoinette is wonderful and her assistance is too. Peter has been very helpful. There are a few outstanding issues that I expect will be taken care of.
By: Perpetual
August 2017
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It was a pleasant experience.
By: Joseph
July 2017
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Great job specially with warranty personnel. Joseph and I are very happy with the quick action and help in resolving any problems in the house . Kudos to Dan of warranty.
By: Scott
July 2017
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We appreciate everything City homes has done for us.
By: Walter
January 2017
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Before the first appointment came for them to come fix the deficiencies, we noticed in one of the bathrooms the walls didn't have enough paint. As if they were done quickly or skipped. Three of the four walls had to be redone. The quality control was not there for that particular situation.
By: Byron
January 2017
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There has been a few deficiencies that have shown up, that might be difficult to take care of after post construction. I am hoping when I do call the warranty officers that I will hear from them quickly and see results quickly.
By: Mitchell
January 2017
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"Peter Labrenz is excellent.

Kristina and Erica were phenomenal."
By: Aleksandra
October 2016
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Overall very happy with the house.
By: Simon
July 2016
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Everything is okay of they fix the outstanding issues. We haven't got our one year inspection yet.
By: Rebecca
July 2016
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We are new to the experience but we haven't had anything negative to deal with.
By: Terry
July 2016
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It was great do it again.
By: Peter
July 2016
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They did a good job as far as what they promised. I had an issue with the legal side of things. The closing. I did not appreciate that.
Click here to see a list of HOME AWARD Winners 2017 HOME AWARD WINNERS 2017