Corporate Head Office

Avalon Master Builder
221-4615 112th Ave. SE
Calgary, AB T2C 5J3

T (403) 226-3485

Overall Customer Reviews

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8.0 Stars Rating
527 Customer Reviews
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Profile

Calgary, Alberta – Avalon Master Builder is a family owned business, managed by Ryan Scott, President and C.E.O., building condominiums, townhomes and single family homes. Avalon also builds in Red Deer, Alberta under the brand Avalon Central Alberta, a separately-managed division.

As an industry-leading “green” builder, Avalon Master Builder has set the unprecedented goal to build Net Zero homes at no additional cost to the consumer by 2015.

Strong company values drive the team at Avalon Master Builder to continually find new and innovative ways to treat people and the environment with respect. Guided by the Avalon Cares program, Avalon Master Builder is committed to:

  • Zero stress for home buyers
  • Saving the environment
  • Giving back to the community

Avalon Master Builder is also a Holmes Approved Homes builder, backed by the Mike Holmes “Make It Right” brand. This stringent program ensures that every home is built to the highest performance standards, using sustainable practices.

Recent Awards

  • H.O.M.E. 2016 Platinum Award
  • Customer Choice award in the Calgary and Central Alberta Regions nine times in the past twelve years.
  • 2012 we won the Home Owner Mark of Excellence Award for achieving the Highest Overall Customer Satisfaction Survey in Canada
  • SAIT Polytechnic President’s Partnership Award in 2015.

Communities

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Customer Reviews

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By: Ryan
August 2017
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So far i have had a great experience with Avalon from start to finish
By: John
July 2017
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We are very happy with our home.
By: Aaron
June 2017
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The home is lovely, my only concern is that the landscapers could do a better clean up job after mowing the lawn.
By: Cliff
June 2017
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We are happy here. Cozy homey. Size is perfect for us good sized.
By: Ryan
May 2017
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Nothing really, it was great
By: Lou
April 2017
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Avalon delivered exactly what was promised on time. What a great home this is. Been a very smooth process, great people to work with.
By: Lou
April 2017
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So far the entire process has been very pleasant and straight forward. Met all our expectations , very excited to follow the progress and take possession.
By: Steve
April 2017
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Avalon is the best builder that I have ever dealt with. There Green program is an industry game changer and they should be extremely proud of their leadership role in Green building. The staff was winderful and the home they promised me was delivered without hassle on budget and on time. Congratulations AVALON
By: Steve
April 2017
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AVALON was highly recommended to me and I would highly recommend them to family and friends. Avalon was responsive to my needs, listened to my concerns and delivered the home of my dreams. From my first meeting with the sales consultant to there In house decorator team and finally the construction team, I was totally impressed These guys know how to treat customers and I will definetly be back
By: Steve
April 2017
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I am a very sofisticated and knowledgeable buyer, Avalon Master Builder listened to my requests, met my needs and delivered a superior home. I have never been treated better by a builder and will recommend Avalon to my family and friends. job well done AVALON
By: Steve
April 2017
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Avalon Master Builder is a great company, with highly skilled employees and sub trades. Everything was delivered as promised, on time, on budget and to my complete satisfaction. These guys know there stuff
By: Steve
April 2017
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This builder is fantastic, very helpful thru out the whole process, sales people understood my needs and the builder delivered the home as contracted. Would HIGHLY RECOMMEND
By: Trista
March 2017
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Rachel was very easy to deal with. Being a pet friendly place I am unsure why the railings have spaces that my dog can fit through and be in the neighbors yard. Painting wasn't ideal. I still don't understand why we chose Benjamin Moore paint colours but it was painted with clover dale paint.
By: Meghan
March 2017
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My first couple of months were stressful and there were many issues with our home. However, the contractors and trades people fixing the problems this last month have happened quickly and efficiently and the people have been very good. Most of our items have been resolved and we are much happier in our home.
By: Gina
March 2017
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I am super satisfied. The experience was way better than my prior experience with other builders. I would recommend them to anyone.
By: Steven
February 2017
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While there were significant issues within our home within the first year(flooring, dry wall etc) our service coordinator Rachel was very efficient and friendly in helping us resolve these issues. Eric did an excellent job as well, repairing and addressing the concerns we had. Currently just awaiting repair of front landscaping in Spring of 2017
By: Anne
February 2017
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"Sherry our sales person was absolutely AMAZING. Her passion is the final reason why we purchased our home.
The build of the home is amazing, couldn't have asked for anything more. No cut corners, everything is top notch.
My only negative feedback is our landscaping. Part of our backyard does not have sod and our tree is not placed in a good spot."
By: John
February 2017
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"Avalon builders have been phenomenal - they helped with problems that weren't even theirs to deal with! On the day we moved in I was stressed (as most people are) and there VP who happened to be around came over and helped up with an concerns we had at that exact time. From the fantastic sales person Kristina who went above and beyond to ensure we got exactly what we wanted , to the project manager of the site Lou - we have nothing but excellent experiences. Our customer services contact Rachel has been fast to respond to any issues /concerns we have had. Everything has been made easy for us - the house is gorgeous and we are so impressed with Avalon .
As to regarding the condo agreement/ rules - I believe that is our job as residents to be aware of those . The builders and condo board would be spending a lot time otherwise to ensure everyone was aware of all the rules . We were given the condo regulations as soon as we secured the property and the condo board (Longley) have made themselves accessible for questions or concerns.
As a first time townhouse/condo owner I am the happiest I have ever been - I feel as though the builders have not only built me this beautiful house but are continuing to ensure that I am happy and are close at hand for any problems that may arise."
By: Yevgeniy
February 2017
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The team, from sales to building options and the customer service at the end has been great and extremely friendly and knowledgeable, and always willing to take the extra step to research and answer a question if they didn't know the answer.
By: Ken
February 2017
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It was very satisfying from the sales person to addressing concerns. The management was very helpful in solving problems.
By: Frances
December 2016
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We are happy about the house. It was made how we wanted. The response is fast and efficient.
By: Ayla
December 2016
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I had an amazing experience! I still need to book some repairs, but they are all minor. I have gotten so many compliments on my unit, and I have had no issues with hearing any of my neighbors. I love the parking right outside , and the ample visitor parking. I also feel so valued as a customer! I had the most amazing team, and a wonderful experience. I have recommended Avalon to everyone!
By: Antonia
December 2016
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As a first time home buyer I was impressed and pleased with my experience. The people that I dealt with initially explained thing clearly and were knowledgeable.
By: Mark
October 2016
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Over all it was a good experience, just little cosmetic things that needed to be fixed. Not a huge deal, but we do still have some things to be looked at, and hopefully they will get fixed.
By: Amanda
October 2016
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Overall, I am very happy with my home and with the experience from Avalon. The only hiccup for me was a miscommunication between a tradesman and the rep regarding the completion of fixing a wall in my living room but as soon as I brought it up with the rep, it was resolved promptly. Excellent service and I would definitely recommend Avalon!
By: Jesselynn
September 2016
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Made life easy, very respectful and informative, great experience that I would recommend to friends and family
By: Elia
August 2016
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"Rachel has been unbelievably amazing to work with. She has been accessible, quick, kind, and genuine. She is incredibly knowledgeable and honest and has been an absolute pleasure being our guide through this process.

Everyone we have encountered with and through Avalon, from Dean to Mark to the trades, have been so, so nice and respectful. I wish we knew people looking for homes so we could push them to work with Avalon."
By: Tiandra
August 2016
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After living in my town home for just over a month I have been very pleased with the customer service and response time from the Avalon employees. I love the feel of my home, with lots of natural light, quality kitchen appliances and counter tops and the spacious interior my design allowed. I look forward to landscaping and for the complex to be completed so my dog no longer gets muddy paws.
By: William
August 2016
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Great interactions with head office and sales. Kudos to Rachel and Kristina.

CUSTOMER TESTIMONIALS

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WARRANTY PROVIDER REVIEW

The Zen in Auburn Bay is a Condo Project, and a child company of Avalon Industries Ltd.

The Zen in Auburn Bay Ltd is a member in good standing, and has been a member of The Alberta New Home Warranty Program since December 17, 2012. Membership in the Program means adhering to rigorous membership standards. During their time with the Program, They have had no unresolved warranty issues and no unsatisfied Conciliations.

The Zen in Auburn Bay Ltd is a member in good standing, and have achieved the rating of Accredited member with the Program; the highest possible rating. This rating is determined through a disciplined process that evaluates each Builder Members' operational performance based on criteria which includes: Technical Achievement (quality assurance program of the builder), Warranty Performance and Customer Satisfaction (Conciliation and Claims record), Business Practices and Resources (business expertise), and Financial Performance.

The Zen in Auburn Bay Ltd has set a high standard of operational performance and The Alberta New Home Warranty Program is pleased to have them as a Builder Member.
Click here to see a list of HOME AWARD Winners 2017 HOME AWARD WINNERS 2017